KaTom Restaurant Supply Customer Service


KaTom Restaurant Supply, Inc.

305 KaTom Drive
United States - 37764

Customer Support Phone Numbers

Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 5:30 PM

KaTom Restaurant Supply Complaints & Reviews

KaTom Restaurant Supply / product ordered with incorrect delivery estimate

May 24, 2019

I purchased 4 Epicurean chopping boards from them and was notified that my order would be received by May 8th. A package arrived on May 7th but with only 1 chopping board. When I inquired about the rest of the order I was told that those boards were on back order and they estimated that...

KaTom Restaurant Supply / libbey beverage glasses

Dec 04, 2018

I ordered new glasses for Thanksgiving this year. Before ordering, I spoke at length with a sales associate and specifically asked how they package glasses, since shipping companies are notoriously harsh on handling shipments. He assured me that not only are they packaged really well, but...

KaTom Restaurant Supply / don't fulfill orders as promised

Jun 25, 2018

RE: Order no. 2022924 Blodgett Zephaire 200-E Convection Oven I would strongly advise any serious consumer to stay away from this place, even if their prices might look good. Honestly I am a regular at and I was always skeptical of this place, but I figured I'd give them a...

KaTom Restaurant Supply / convection oven

May 01, 2018

On April 4, 2018 we at Olde 37 Patio & grill ordered a Duke convection oven product #066-E102GLP, order #KT 11697697, and it still has not arrived as of 5/01/2018. We are trying to run a business, minus an oven. My customers will not wait days for a food order. We would a, like the...

KaTom / unprofitable merchandise

Dec 06, 2017

Dealing with them didn't work out for me. I ordered an item, but when I received it, it was damaged. Don't know whose fault it was, but I paid for an intact item, not for a broken o and don't want to be responsible for someone else's mistake. I think everyone would do the same. Why would... / Damaged items

Aug 30, 2016

I've ordered bar drinkware from, mostly beer and wine glasses. It took a long time to get my order and customer service was absolutely unhelpful and was not able to tell the exact delivery date. One of my employees contacted me and said they received the package and asked me to...

KaTom Restaurant Supply / They didn't send orders and provided fake email address

Nov 15, 2015

I have ordered some products from Katom Restaurant Supply. It was in the beginning of October. Money was taken straight away and I got only one email that they received my order. After that I heard completely nothing. No news, no orders and when I tried to reach the seller, all my email... / I will never do business with this place again and recommend everyone to do the same

Mar 23, 2011

I received my product on the 4th of March and the same day requested a Return Authorization Number so I could send it back. Who buys just one section of a steamer, without a base for it? The photo shows a complete steamer and they put a note in, saying, "Image may not depict product color...