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KaTom Restaurant Supply Customer Service Phone, Email, Contacts

KaTom Restaurant Supply
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www.katom.com

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1.0 16 Reviews

KaTom Restaurant Supply Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with KaTom Restaurant Supply at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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KaTom Restaurant Supply reviews & complaints 16

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Newest KaTom Restaurant Supply reviews & complaints

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P
8:49 pm EDT

KaTom Restaurant Supply Victorinox steak knives

On Feb 3, 2023, I ordered 12 sets of Victorinox Serrated wood handled steak knife sets for a customer. Apparently, what looked like the serrated ones were straight edge. Katom shipped 3 of the 12 sets, and when I received them, I called and asked what was going on with the order. I told the person on the phone that I needed the backordered ones checked and to cancel them if they were not serrated. She checked and assured me they were serrated.

When the rest of the order arrived, they were all straight edged. I contacted returns, and was asked for photos of the knives. I sent the photos on 3/15/23. Mikaela G responded with the info that the part number ordered was the straight edge spear point knives. I was given a return authorization and was informed there would be a 25% restocking fee.

I called sales and talked to Sarah Holland on 3/15. She sent a sales quote for the 12 sets of serrated knives to me and I discussed the return and 25% fee with her. I told her I would not return the knives while losing 25%, and would sell them on eBay, and buy the serrated knives elsewhere. We agreed to have me buy the serrated knives from Katom, and that I would be charged a 10% restocking fee after placing the order and return of original knives was received by Katom.

I placed the order on the same day, and shipped the return in 2 shipments to Katom on 3/16/2023. The return(s) were received by Katom on 3/21/2023 at 8:39AM.

I received a refund of $319.97 on 3/21. I called about the rest of the refund and was told it was processing. I received the final refund of $959.92 on 4/10/2023. Total refunded was $1279.89. The sale was for $1687.44. The 10% restocking charge would have been $168.70. The restocking fee charged was $407.55, the 25%.

I called many times, and was told that the difference ($238.81) would be refunded. It never was. I talked to Mikaela a few times during this process, and she verified the sales dept agreed to 10% restocking charge to get the last sale. I have never received the money owed me. ($238.81)

My experience with Katom and their customer service is one of, if not the, worst I have had with any Vendor in my life. I feel I was misled and ignored or put off through the whole process. At this point I would tell anyone to avoid dealing with them for any reason. Use another vendor or do without the product.

Patrick O

La Grande, OR

Desired outcome: Please refund

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12:53 pm EDT
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KaTom Restaurant Supply Terrible product terrible customer service

I purchased an ice machine from Katom in November 2021. I have had nothing but problems, the ice machine didn’t work, they finally replaced it after I placed over 100 phone calls to them. The machine they replaced it with also did not work. Literally, I have been working with them for the last 19 months and it has been unresolved. They don’t return phone calls promptly and they just kick the can down the road. It is the worst company and customer service and product I’ve ever dealt with and if I ever see a dime back, I’ll be amazed. I cannot say enough bad about this company or the Kold Draft ice machine .

Desired outcome: They have said it should be reimbursing me for the cost of the ice machine and the $1600 I spent installing this piece of garbage.

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5:31 pm EDT
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KaTom Restaurant Supply Customer service

I was ordering ALL my kitchen equipment through Katom. My bank was allowing me a $5,000 limit for a few days to get these orders taken care of. Your company shipped my 6 burner stove, but I started receiving emails that I had to prove I was business by sending something like an electric bill. The money already showing deducted from my bank account. I called, and was relayed through one of your employees that her manager said my card declined on one of the orders therefore they weren't shipping any until I proved I was a business. When I reviewed about the card, it is because I went over my $5,000 limit for that day. But I ordered it the next day and it went through. Yet, all my stuff remained on hold that has been deducted from my bank account, and even equipment already shipped with tracking number showing it would be arriving at my business. Through frustration, I requested to just cancel my orders that was on hold, and was told through email that they were also cancelling the equipment already shipped and having it turned around.

What kind of business does this crap? I own a convenient store in the same parking lot next door to this restaurant, and gave both addresses because either address will be mine.

I then started looking at reviews for this company and the owner needs to reevaluate who is in charge because you are losing business through your employees and so called policies. It showed you rank a 1 star out of 5, I understand why!

Desired outcome: This area for desired outcome? What I would have liked is the equipment I ordered and paid for to have been shipped without all this unnecessary [censored] instead of being held back from shipping.

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Is KaTom Restaurant Supply legit?

Our verdict: Complaints Board's thorough examination reveals KaTom Restaurant Supply as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, KaTom Restaurant Supply stands out for its commitment to quality and security. Clients considering KaTom Restaurant Supply should delve into its customer service record to gauge compatibility with their expectations.

KaTom Restaurant Supply earns 91% level of Trustworthiness

Perfect Trust Endorsement: KaTom Restaurant Supply achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for KaTom Restaurant Supply. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Katom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows KaTom Restaurant Supply website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up KaTom Restaurant Supply and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While KaTom Restaurant Supply has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • KaTom Restaurant Supply protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to KaTom Restaurant Supply. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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1:20 pm EST
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KaTom Restaurant Supply Customer service and returns

I ordered a tea brewer and accessories in Oct of 2021. Random items came in November and December, but not the main item that I needed to use the random items. I was giving the tea brewer as a Christmas gift. I emailed the company multiple times asking for a date of delivery. I decided to call over a week before Christmas to find out if it was coming prior to Xmas. I told the lady if it was not going to be here for Xmas to cancel the order and send return labels as I could not use what they sent without the main brewer. Of course, they sent the brewer after Xmas. I have email chains, over a dozen trying to find out how to return these items. They kept putting me off with all kinds of excuses. I demanded a return and got an email back that they need to start a case. I received an email back stating that I would need to return the items at my own expense and there would be a restocking fee of 25% involved with no return address. I told them this was not my fault that I told them not to send after Xmas! Then I didn’t hear back from them. After a few weeks I emailed asking for an address to return the items, again got an email back saying they needed to start another case. They told me I purchased in October and its been too long and they cant accept a return and refused to help me. I will file with the BBB and if that gets me no where my lawyer. They are not getting away with this as they kept prolonging this so they could use the time issue for a return that I cancelled if not received by Christmas.

Desired outcome: TO DO WHAT IS RIGHT AND SEND A RETURN LABEL FOR ALL THE ITEMS PURCHASED AND REFUND MY MONEY!!!!

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11:12 pm EST
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KaTom Restaurant Supply Wrong item sent

This company customer service is terrible. I was sent wrong item 3 months before and I complained and called them more than 20 times and emailed them more than 20 times but still they don't respond and just ignore. It's their fault and still don't pick the wrong item and don't sent the right item. So terrible people work there. I will not suggest to order from this company.

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12:52 pm EST
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KaTom Restaurant Supply Commercial Freezer

I ordered a commercail freezer from KaTom Restaurant Supply on November 15, 2021. My credit card was charged on November 16, 2021 for the item. When I ordered the item it said it was in stock and would arrive the week of Thanksgiving. Today (Tuesday-November 30) I called to find out when the expected date was going to be. I was told that the item wouldn't even ship until Mid February. Sure was nice that my credit card was charged three months before the item was even suppose to ship. Don't believe anything when you order from this company.

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5:46 pm EDT

KaTom Restaurant Supply Unresponsive! Received damaged merchandise & they will not respond to me

Mid august 2020 I ordered 2 floral coolers, a very large and expensive order. First the order was mistakenly canceled after I wired payment in full. Secondly, my freight was calculated incorrectly so I was charged extra. Thirdly, the day my order was to arrive they canceled delivery because katom ordered the wrong method of shipment. Once my coolers finally arrived both were damaged very badly. Of course theres no way to know this without unwrapping the items and once you do that they are yours to keep no matter what and any claims are considered to be invalid. I filed claims for the damages (one cooler was actually completely unusable) and liability was bounced around from katom to abf frieght to true manufacture and around again and again. Its now october 18th and ive sent countless emails to katom attempting to retrieve the incrediblyt small credit theyve offered me and ive gotten no response. I do not recommend this company at all for anything. When running your business depends greatly on your equipment you need dependable vendors and katom is not one of them.

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2:05 pm EDT

KaTom Restaurant Supply Trash can lid

trying to get the correct lid for the trash can that I ordered has been a nightmare! I am told several times that someone will contact me, well that hasn't happened. I want a full refund and a pId shipping label to send the insert back along with the trash can. [protected] Sharon Curry
My email is: [protected]@aol.com

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4:51 pm EDT

KaTom Restaurant Supply product ordered with incorrect delivery estimate

I purchased 4 Epicurean chopping boards from them and was notified that my order would be received by May 8th. A package arrived on May 7th but with only 1 chopping board. When I inquired about the rest of the order I was told that those boards were on back order and they estimated that they would take another month for me to receive them! Put me in a bad situation as the boards were purchased as a birthday present for someone on May 10th and I will not have enough time to order them from another supplier at this point. Online sales companies always inform you of a backorder situation at the time of placing the order or shortly thereafter when they prepare your order for shipment. It should not be a surprise when you receive a partial shipment of your order!
Will never do business with these clowns again.

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6:43 pm EST
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KaTom Restaurant Supply libbey beverage glasses

I ordered new glasses for Thanksgiving this year. Before ordering, I spoke at length with a sales associate and specifically asked how they package glasses, since shipping companies are notoriously harsh on handling shipments. He assured me that not only are they packaged really well, but if anything goes wrong they will make it right.

Well, exactly what I feared would happen, happened. The glasses weren't packaged well, and they arrived broken into a million pieces, and upon opening the box, glass started spilling all over my floor (not too good with kids and dogs around). We immediately took photos, called the company, and that's where all the problems with this company began.

I spoke with Destanie, the supervisor of the entire "customer service" department and beyond being incredibly rude to us, told us that we would have to wait for UPS to come and inspect the packages before they would ship replacements. I explained that there was no way I was keeping a box full of broken glass in my home with kids and dogs around and she finally told me to take extensive photos (which I already had) and e-mail them to her. At that point, she instructed us to to dispose of the glasses. She still refused to ship any replacements, stating that she had to "abide by company policy", but would get on filing a claim with the shipper first thing in the morning and once that had been filed, she would issue our refund so we could go elsewhere.

I tried following up with Destanie via phone but she would never answer, and no one at the company could ever find her. I did send her a few e-mails and she finally responded when I threatened to file a chargeback with my credit card company. Unfortunately, her response was a warning to me about how my credit card would be closed if I filed a chargeback (completely untrue). After reading that, I called my card company, filed a dispute, and of course I am still waiting for that to be resolved.

It is now Dec 4th, and I just received an e-mail from someone named Amanda, who told us that UPS had tried "multiple times" to schedule an inspection with us but we did not respond. Let's be very clear. At no time did UPS ever try to schedule an inspection with us, and anytime there was any communication, we responded immediately. UPS did show up out of the blue one day with a call tag to pickup the shipment, but we explained that we were instructed to dispose of the broken glass and had submitted photos to the seller. They said no problem and left. That was our only communication with UPS.

To date, no refund, and only an e-mail stating that "our claim had been closed" due to our lack of response. I am out $172 and have nothing but wasted time and a bunch of broken glass I had to clean up to show for it.

On another note, we just looked up reviews on this company and it turns out we're not the only ones this has happened to. I can't understand how this company is still in business, or who is purchasing from them. RUN FAR AWAY FROM THESE PEOPLE. THEY ARE CROOKS AND LIARS.

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9:13 pm EDT

KaTom Restaurant Supply don't fulfill orders as promised

RE: Order no. 2022924
Blodgett Zephaire 200-E Convection Oven

I would strongly advise any serious consumer to stay away from this place, even if their prices might look good. Honestly I am a regular at Webstrauntstore.com and I was always skeptical of this place, but I figured I'd give them a try this time because they were substantially cheaper than Webstraunt. Boy did I make a BIG mistake! I wished I looked at these reviews earlier. I placed my order in early May for an oven which had a MINOR configuration to it, so it was classified under "special order" (which I am fine with). Basically, they claimed that I can place the order with them and they send the order in to the manufacturer. Okay, so when I placed my order the sales rep asked me if I was OK with a 17 day lead time. At the time, in May, I was completely fine with that. What can be so bad with a three week lead time? Or at least so I thought. It's been over a month now and I have not received any information regarding my order. So I called Katom last week inquiring about my order, and they informed me how my order is on it's way... "it should be there by the end of the week", he said. Well, guess what - I still have not received my order! Here we go again. I called Katom again and asked about my order they said it's in their warehouse and it's due to ship within a day or two, but, she added "I will get you the tracking info by the end of the day". The end of the day came. And went. NO tracking info. So I called again, now they say that my order has not even been placed! How crazy/insane can you be, Katom? It's over a month since I placed my order - what's going on here? Why can't you get your act together? Why is heaven's name does it take over a month to submit the order to a manufacturer? Not to mention all of the lies I was told over the phone that my order is in the warehouse... arriving soon... (forgot to mention- They did offer to "compensate" me to waive the $45 lift-gate fee... What a joke!) Only thing I can say is that I will NEVER EVER BE GOING BACK HERE!

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7:46 pm EDT
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KaTom Restaurant Supply convection oven

On April 4, 2018 we at Olde 37 Patio & grill ordered a Duke convection oven product #066-E102GLP, order #KT [protected], and it still has not arrived as of 5/01/2018. We are trying to run a business, minus an oven. My customers will not wait days for a food order. We would a, like the oven to be delivered and b, eliminate the $ 54.00 shipping cost and discount the oven by $200.00 dollars.

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3:10 am EST

KaTom Restaurant Supply unprofitable merchandise

Dealing with them didn't work out for me.
I ordered an item, but when I received it, it was damaged. Don't know whose fault it was, but I paid for an intact item, not for a broken o and don't want to be responsible for someone else's mistake. I think everyone would do the same. Why would someone keep a broken item to themselves?
Unfortunately, it cost me a lot, because these guys have a lot of hidden fees they don't warn you about. So I had to pay all of those ridiculous fees and that made my purchase absolutely disadvantageous...

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1:58 am EDT

KaTom Restaurant Supply Damaged items

I've ordered bar drinkware from www.katom.com, mostly beer and wine glasses. It took a long time to get my order and customer service was absolutely unhelpful and was not able to tell the exact delivery date.
One of my employees contacted me and said they received the package and asked me to come as soon as possible. When I arrived at the bar they said that several glasses arrived broken and few arrived with cracks. I immediately took a picture and sent it to www.katom.com. They did not reply. Then I called them and demanded a full refund and they said they needed pictures. I told that I have already sent one and they said that they did not receive any pictures. They refused to refund me and said that it was not their fault. Avoid doing business with KaTom, they are highly unprofessional and unreliable.

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7:52 am EST

KaTom Restaurant Supply They didn't send orders and provided fake email address

I have ordered some products from Katom Restaurant Supply. It was in the beginning of October. Money was taken straight away and I got only one email that they received my order. After that I heard completely nothing. No news, no orders and when I tried to reach the seller, all my emails were returned back, because the email turned to be fake. Stay as far as possible from this deceiving company.

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5:40 pm EDT

KaTom Restaurant Supply I will never do business with this place again and recommend everyone to do the same

I received my product on the 4th of March and the same day requested a Return Authorization Number so I could send it back. Who buys just one section of a steamer, without a base for it? The photo shows a complete steamer and they put a note in, saying, "Image may not depict product color, inclusions or accessories." I never considered the bottom of a steamer to be an accessory. So today is the 21st of March and still no RA number so they can take my $26.90 deduct about $10 for shipping and deduct 30% for restocking. I will never do business with this place again and recommend everyone to do the same.

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