Crumbl Cookies review: Mistakes will be made but it is how you handle them is what makes the difference Willoughby Ohio

Mistakes will be made but it is how you handle them is what makes the difference
I preordered cookies (the night before) and when i arrived they were short. They told me they gave my cookie away beforehand and ask me to pick another flavor in its place. I chose a flavor that had a up charge and they advised me i could not pick that because of the up charge. I asked what is the purpose of pre ordering if they give my original choice away and her response was "i dont know" . There was so many ways to handle this situation but the attitude was not the one i deserved. I am paying a lot of money for these cookies and i expected accountability on the error , and a solution that would make me (customer ) satisfied . I will not be back . I will find another store for my special treats.