Millie's Cookies’s earns a 1.0-star rating from 2 reviews, showing that the majority of cookie enthusiasts are dissatisfied with their treats.
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Online service
I ordered a personalised large cookie costing £23 with delivery it cost just under £30. I ordered the cookies on the 24th of November 2023, the delivery was on time and the packaging was good, the cookie however was not what I ordered, the personal message was wrong. I contacted the company within the 48 hour window for complaints, asking for a refund a...
My sons smashed up birthday cookie I ordered online
I am absolutely disgusted by the service I have received today. I placed an online order for my sons giant personalised birthday cookie on the 9th of September and it was delivered today smashed into pieces. I phoned customer service who claimed I had to put it on the online form and that they couldn’t help over the phone. I filled in the form and they emailed me to say I could have it on Monday (why would we want the cookie 2 days after my sons birthday) or a refund. I phoned customer service again and got the refund. I asked if I could make a full complaint and they said they don’t have a complaints procedure and as I had a refund there is nothing else they can do?! This seems inaccurate and they just were not interested in admitting any fault for this.
Desired outcome: Compensation for the horrible experience and care free attitude of online staff.Poor customer service- being told no complaints procedure and “nothing they can do”Re think the delivery service they use
Is Millie's Cookies legit?
Millie's Cookies earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Milliescookies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Milliescookies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Millie's Cookies as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Millie's Cookies have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
However ComplaintsBoard has detected that:
- Millie's Cookies protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Millie's Cookies has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Millie's Cookies. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Millie's Cookies complaint handling
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Millie's Cookies contacts
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Millie's Cookies phone numbers+1 (020) 752-98369+1 (020) 752-98369Click up if you have successfully reached Millie's Cookies by calling +1 (020) 752-98369 phone number 0 0 users reported that they have successfully reached Millie's Cookies by calling +1 (020) 752-98369 phone number Click down if you have UNsuccessfully reached Millie's Cookies by calling +1 (020) 752-98369 phone number 0 0 users reported that they have UNsuccessfully reached Millie's Cookies by calling +1 (020) 752-98369 phone number
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