Croma Retail review: Window AC

I purchased a window AC, but unfortunately, it stopped working within just two months. Although the product is covered under warranty, the customer support experience has been extremely disappointing.

Whenever you contact customer support, they raise a service ticket and close it within 24 hours, marking it as "successfully serviced." However, in reality, nobody contacts you or visits to provide the service.

This has happened to me four times, and the issue remains unresolved.

I strongly advise potential buyers to think twice and be cautious before purchasing this product. Don't be misled by the warranty promise, as the actual after-sales service experience has been terrible.