Raised the service request for my Croma Air Conditioner 1 Ton on 29.09.2026 with the Croma service desk, Yelahanka, Bangalore. On 01.10.2026 a technician came and checked and informed me that the compressor is faulty and he will replace within few days. On 07.10.2026 another Technician came and checked and informed that not the compressor but the PCB needs to be changed. He will complete the work within few days. But till today that is after 22 days of my complaint still the air conditioner is not repaired. Very poor service. I am very much disappointed.
Desired outcome: I am still waiting for my air conditioner to be repaired.
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1 comments
Twenty-two days and two different diagnoses is not acceptable. Call Croma customer care and ask for the service head for your region, not the local desk. Give them your complaint date, both technician visit dates, and the conflicting compressor and PCB findings. Demand a written repair date within 48 hours or a replacement or refund. If they stall, file a complaint with the National Consumer Helpline and mention the repeated misdiagnosis. Keep every service reference and technician name.