Basic Talk Phone Service
Basic Talk Phone Service Customer Service Contacts
United States - 18031-1522
July 30, 2020 and two days, two weeks ago:
I have attempted to contact Basic Talk twice in July. Sudden interruption of service is accompanied by inability to communicate online thru their Technical issues link. Service went down again 8am Thursday, July 30. It is still down. I accessed the website, but links don't work and email cannot be submitted. It's as "dead" as my phone.
My questions have been: Why is the service going down? why are you not available to talk to or chat with? why don't you follow up with email? why can't I access my account using Chrome?(only through Firefox). I need to hear from Basic Talk immediately.
I leave my email but do not hear from them. All indications are that email is not going through. This is not a Covid issue - they are unresponsive - intentionally. My phone was down 2 days and again today. Yet, they will expect me to pay my bill in full.
Basic Talk is not communicating with customers during these times. I want credit on my bill for the service being down now 3 days total.
I spoke to a representative in november ‘this past year to cancel because I was moving and my roommate already had phone service. I continue to get billed every month sometimes 3 to 4 emails at once which I consider harassment. I have tried to call numerous times, get put on hold and then get disconnected everytime I call. I am getting tired of all the emails and don't know how to stop them
I have been calling basictalk (bt) for over a month but they still have not fixed anything. I no longer...
On March 16th I called and cancelled my BasicTalk account. Two months later they're still taking the monthly fee out of my bank account. I tried logging into my old account but, naturally, they told me it was "cancelled" and I could not log in because my account was closed.
I called again today, May 9th, and was told by the boiler room agent in Mumbai, "Yes, we see in your account history that you cancelled on March 16th, but the agent left your account open until April 1st because you had already paid for the month."
So why are you taking my money? "Because the agent sent you an email advising you that your account was still open until April." But you took my money in April and now again in May. "Yes, but you got the email saying your account was still open." Right, just until May, right? "Let me talk to a supervisor." Dead air. "Sir? Sorry, we do not issue refunds for non-use of the service." But I cancelled March 16th, right? "Yes sir, I see that." So why are you still taking my money? "I'm sorry sir, we don't issue refunds."
Don't do business with basictalk!!!
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