Latest Reviews and Complaints
iTalkBB Canada is a good service
iTalkBB Canada is a good service. I like it because it is cheap and easy to use. The only problem I had was that I got charged twice. I hope they can fix it and cancel the second charge. Other than that, I recommend iTalkBB Canada to anyone who wants a good phone service.
I stopped using iTalkBB Canada on April 30 and paid for everything until April
I stopped using iTalkBB Canada on April 30 and paid for everything until April . I've been trying to get a shipping label to send back their stuff, but I can't talk to anyone who speaks English on the phone number they gave me. They keep emailing me asking for money, but I just want them to cancel my stuff and send me the papers I need to send their stuff back.
Hi L. Keeling
Thank you for sharing this. We understand how frustrating it can be when you’re unable to reach proper support and just want clear instructions. If your case is still unresolved, please reach out to us directly so we can review and assist with your request.
(United States) support@italkbb.com
(Canada) ca.support@italkbb.com
(Phone) [protected]
4 iTalkBB Canada Reviews
iTalkBB Canada’s earns a 1.2-star rating from 4 reviews and 8 complaints, showing that the majority of customers are dissatisfied with service.
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iTalkBB Canada is not good at transferring phone numbers
iTalkBB Canada is not good at transferring phone numbers. I tried to switch to another provider a few times, but it didn't work. They didn't tell me why it didn't work. It's frustrating.
Thank you for your feedback. Our number porting process is now fast and straightforward — you only need to provide your account information and we can complete the transfer quickly. Customers can also contact our 24/7 support team in English, Mandarin, or Cantonese for any assistance.
(United States) support@italkbb.com
(Canada) ca.support@italkbb.com
(Phone) [protected]
We’re sorry to hear about your past experience with number transfer.
Today, this process has been significantly improved:
Standardized CSR (Customer Service Record) process ensures smooth number porting to other providers.
Clear communication is now provided on requirements and status, so customers are not left uncertain.
24/7 support is available in Cantonese, Mandarin, and English, so you can always reach us for help.
If you are still experiencing issues or need further assistance, please contact us directly:
(United States) support@italkbb.com
(Canada) ca.support@italkbb.com
(Phone) [protected]
July 25th, 2022
July 25th, 2022. iTalkBB TV got an upgrade today and when I turned on the box, it didn't work no more. The box can't get any Wifi signals. I called iTalkBB support number many times but no one picked up the phone. It's been more than 3 hours and I still haven't heard anything from iTalkBB. They should tell us what's going on and how long we have to wait for the system to work again.
Thank you for sharing your feedback. Our TV service and equipment now work smoothly with stable Wi-Fi connection. Customers can also reach us 24/7 in Cantonese, Mandarin, or English, and our support team provides clear updates right away. You can enjoy your TV service with confidence.
(United States) support@italkbb.com
(Canada) ca.support@italkbb.com
(Phone) [protected]
I cancel my home phone line with iTalkBB on July 10
I cancel my home phone line with iTalkBB on July 10. I call iTalkBB customer service by phone, and they tell me to return the phone line adapter within 15 days. I return the adapter to one of iTalkBB branches on July 12. I'm lucky I ask for a receipt of the returned adapter. I also call iTalkBB customer service again after the return to make sure my account is settled, and there's nothing I have to return to them. On July 28, I get an email from iTalkBB saying I haven't returned the phone adapter, and they're going to charge $99 to my account. I reply to the email with a copy of the receipt. I think their mistake will be corrected, but I'm wrong. On August 10, today, when I check my balance, I see iTalkBB has indeed charged $99 from my credit card.
Thank you for sharing your experience. We now have a clear and convenient return process in place, once equipment is returned with receipt, the system updates automatically and customers no longer need to worry about extra charges. If you have any questions, our 24/7 support team in English, Mandarin, and Cantonese is ready to help.
(United States) support@italkbb.com
(Canada) ca.support@italkbb.com
(Phone) [protected]
8 iTalkBB Canada Complaints
Italk bb gave me internet television service
Italk bb gave me internet television service. 3 years ago, they said to upgrade my box. They sent me a new tv box and opened another service for me. Nobody told me and there's no written agreement. 3 years later, italk bb called me again and found out I still have the tv service on my old tv box and the new box. I have 2 of the same service and have been charged for 3 years without knowing.
Hello J. McGlynn,
Thank you for bringing this to our attention. Having two TV services billed at the same time without your knowledge should not happen. We’d like to review your account and correct any duplicate charges.
Please send your account details (or the phone number/email linked to your account) to support@italkbb.com
(US) or ca.support@italkbb.com
(CA), or call us at 1-877-482-5522. Our billing team will investigate and resolve this for you as soon as possible.
We’ll make sure you only keep the service you actually need, and that any extra charges are handled properly.
I called iTalkBB Canada on March 5th to cancel my TV service, which I haven't used in years
I called iTalkBB Canada on March 5th to cancel my TV service, which I haven't used in years. I was shocked when the service rep told me they would charge me the full year's service fee of $59.99 CAD, covering from February to February 2022. This means I have to pay for a service that doesn't even exist anymore for a whole year! I complained about it, but the rep said it's the company's policy. This cancellation policy is not fair at all and I don't accept it.
Hello W. Torp,
We understand your frustration regarding the cancellation charge. From your description, it sounds like you were billed for an annual cycle that no longer matched your actual TV usage. That situation shouldn’t leave you paying for something you didn’t use.
Although your complaint was from a few years ago, if this issue has still not been resolved, we want to assure you that we will actively look into it and work toward a fair outcome.
Please contact us directly with your account details at support@italkbb.com
(US) or ca.support@italkbb.com
(CA), or by phone at [protected]. Once we have your account information, we can review the billing history and provide a proper solution.
Our goal is to ensure cancellations are handled clearly and correctly, and that customers aren’t left paying for services they don’t use.
I've been with iTalkBB Canada for years and my home phone number XXXXXXXXXX is with them
I've been with iTalkBB Canada for years and my home phone number XXXXXXXXXX is with them. Recently, I got a temporary mobile number XXXXXXXXXX with Shaw and I tried to transfer my iTalkBB number to my Shaw mobile. Shaw tried many times from 22nd to 25th of Aug, but it didn't work. I contacted iTalkBB each time and they said that the account is active and they haven't received any request. I want iTalkBB to do whatever is necessary to transfer my number XXXXXXXXXX to Shaw. I don't know much about technology, so it's iTalkBB's responsibility to solve the technical problem with Shaw if needed.
Hello R. Smith,
We understand how frustrating it must have been when your number transfer to Shaw kept failing, especially after multiple attempts and repeated confirmations with both providers. Number porting should be a straightforward process, and it’s clear the experience you went through caused unnecessary stress.
If your issue is still unresolved, please feel free to contact us at support@italkbb.com
(US), ca.support@italkbb.com
(CA), or call [protected], and we’ll be happy to assist further.
Is iTalkBB Canada Legit?
iTalkBB Canada earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
A long registered date for italkbb.ca can be seen as a positive aspect for iTalkBB Canada as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of iTalkBB Canada's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Italkbb.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- No reviews for italkbb.ca on popular sites. Be cautious and do additional research. Look for information about the iTalkBB Canada and be careful with personal information or transactions.
- Italkbb.ca has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The italkbb.ca may offer a niche product or service that is only of interest to a smaller audience.
- We detected that italkbb.ca is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- iTalkBB Canada protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I been with iTalkBB Canada for years and my home phone number XXX-XXX-XXXX is with them
I been with iTalkBB Canada for years and my home phone number XXX-XXX-XXXX is with them. Last month, I got a temp mobile number XXX-XXX-XXXX with *** and wanted to transfer my old number to Freedom mobile. But, *** tried many times to port the number from iTalkbb, but it didn't work. iTalkbb called me 7 days ago and I said I want to port my number out. But, my number still hasn't been ported out to Freedom mobile yet. I want iTalkbb to do whatever they can to transfer my number XXX-XXX-XXXX to ***.
Hello F. Johnston,
We understand how stressful it must have been when your attempts to port your number to Freedom Mobile kept failing, even after multiple requests and follow-ups. Waiting days without progress can be very frustrating, especially when you just want a smooth transfer of your long-time home number.
If your situation is still unresolved, please reach out to us at support@italkbb.com
(US), ca.support@italkbb.com
(CA), or call [protected]. Our team will be happy to provide further assistance.
I'm trying to cancel my dad's iTalkBB plan since he passed away
I'm trying to cancel my dad's iTalkBB plan since he passed away. It's been a real pain trying to get through to them. They keep saying their cancellation department is busy and they'll call back, but they never do. It's impossible to talk to someone who speaks English. Their agents are useless and just try to get you to sign another contract. They always say they'll call back, but they never do. When the contract was expiring, they called non-stop, but now that we want to cancel, we can't get a hold of them. The credit cards they have on file are no good anymore.
Hello U. Zemlak,
We’re very sorry to hear about the difficult experience you had while trying to cancel your late father’s plan. If your situation has not yet been resolved, please contact us at support@italkbb.com
(US), ca.support@italkbb.com
(CA), or call [protected]. We’ll make sure to provide the assistance you need.
I been tryna move my phone number to **** since July 20, iTalkbb still ain't let it go even after I verified three times
I been tryna move my phone number to *** since July 20, iTalkbb still ain't let it go even after I verified three times. They keep sayin' my name or address ain't matchin'. I been workin' with *** and sent in new requests a buncha times tryna give 'em the right info, but today they still sayin' it ain't matchin'. When I asked what the error was, the person said they didn't know, they just saw a message sayin' there was an error. I only got one name and one address, how could it not match? Seems like they tryna make it hard for me to switch to ***. They already charged me for another month 'cause of the delay. I'm super frustrated with the whole thing. It shoulda been done in 3 days, not 3 weeks and still goin' (I called 'em a buncha times). Thanks for readin'.
Hello R. Klein,
We understand how frustrating it must be to repeatedly verify your information and still have your porting request delayed.
If your number has not yet been successfully transferred, please reach out to us at support@italkbb.com
(US), ca.support@italkbb.com
(CA), or call [protected] so we can assist further.
Last year, I got a call from iTalkBB salesperson who offered me a deal to add TV service to my phone line for $59.99 for one year
Last year, I got a call from iTalkBB salesperson who offered me a deal to add TV service to my phone line for $59.99 for one year. I told him that I don't watch Chinese TV, but he said I could cancel anytime and won't be charged if I don't renew it. I didn't check my credit card account often, so I was surprised to see a charge of $59.99 in Nov 2022 without my permission. When I called customer service, they directed me to cancellation service. I asked for a full refund, but the female staff (working number ***) refused. I think iTalkBB's cross-selling practice is misleading, and they abused my credit card by charging me without my consent. They didn't even try to correct their mistake by refunding the money they shouldn't have earned. I hope their management will take my complaint seriously and refund the credit card charge.
Hello M. Rowe,
Thank you for sharing your experience. Being charged after you were told you could cancel anytime, and then not being able to get a refund, is understandably very frustrating. Your concern about cross-selling practices and unauthorized charges is noted.
If this charge is still unresolved, please contact us at support@italkbb.com
(US), ca.support@italkbb.com
(CA), or call [protected] so that our team can review your account details and provide further assistance.
Overview of iTalkBB Canada complaint handling
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iTalkBB Canada Contacts
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iTalkBB Canada phone numbersClick up if you have successfully reached iTalkBB Canada by calling +1 (416) 800-9663 phone number 0 0 users reported that they have successfully reached iTalkBB Canada by calling +1 (416) 800-9663 phone number Click down if you have unsuccessfully reached iTalkBB Canada by calling +1 (416) 800-9663 phone number 2 2 users reported that they have UNsuccessfully reached iTalkBB Canada by calling +1 (416) 800-9663 phone number
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iTalkBB Canada address9 - 245 West Beaver Creek Rd, Richmond Hill, Ontario, L4B 1L1, Canada
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iTalkBB Canada social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 29, 2025
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Thank you for sharing your experience with us. We’re glad to hear you’re happy with the service overall and find it affordable and easy to use. We also take double charges very seriously — if this hasn’t already been resolved, please reach out so we can investigate and correct it quickly.
(United States) support@italkbb.com
(Canada) ca.support@italkbb.com
(Phone) [protected]