I opened this app to check my data balance. Without doing anything else, I was charged for topping up 30 GB of data when I still had 35GB left . Also I have never exhausted my quota. Worse still the rectification process was arduous and faulty. It shows up Digi's incompetence. A second complaint had to be filed. No response yet.
Complaint on staffs are non work self responsibility, expertise and follow up customer problem. My initial...
1. I signed a contract with the above telco for the provision of post paid service and a mobile device. Thi...
I got the SMS Validation request and replied yes to it. Then they called to try and persuade me to not switch to a different telco. A couple of hours after that my request to switch is rejected because they said that one or more phone lines did not reply to the SMS. I don't have any other phone lines connected to the number I'm trying to switch. WTH?
DIGI issued cheque for refund. Error found and the bank rejected the payment. Digi informed will remit the refund into banking account.
This happened in 2019.
Digi billing department been fooling me around since 2019 that they will remit the refund to my bank banking account but it never happen, despite many customer service officers have been helping, the billing and finance department who held my money still holding the fund right now.
Bad coverage at my area Taman kopeks, inanam . Postcode 88450
The signal is keep breaking Down most of the indoor place has no signal at all.
I hope digi company solve this problem As Fast As Possible
I had complained this since 2017, until today 17/03/2020 also haven't settle or solve this problem
Thank you for the cooperation and please continue improve your company name
My prepaid phone received call from Johor Bahru in Country Garden Danga Bay charges me the roaming rate from Singapore. It should be local call. Why the coverage from Singapore?
I cannot receive messages OTP from Singapore Banks to my mobile. Singapore Bank confirm sending OTP to my phone but there is no message to my phone. Can you explain the matter concerned.
For past 2 weeks, the Digi reception is very bad in Sungai Nibong, Penang Area. Is was so bad until I cannot load any messages. Please help to attend it immediately. It only happen recently, before that it was ok.
4G signal had flagged but with 1 bar shown... Bery very bad. Not even can load videos...
So something is wrong. Please help to fix it!! Thank you.
Hi, I did renew my contract with Iphone 11 under 365 Phone freedom. I do not have credit card so I paid 12 month device upfront payment. And now when I checked my bill, the upfront Payment that I paid, you deduct for my device bill and monthly bills as well.. What the hell.. u do not doing what u have promised..and the worst customer service ever.. Keep on giving Wrong info again and again. Same goes to Manager too.. Your digi centre and call centre useless and not helpful at all.. Keep on push here and push there. Wake up guys..
I have requested to change to other service provider due to poor service from Digi since 1 Dec 2019. Till now...
I'm experiencing a very horrible network in my area. It keeps breaking and it's showing E since three days ago. I've reloaded and I've subscribed to a package but still it's not making any differences. My money is wasting just like water and its not fair. Please be considerate enough to settle this issue. If I don't have any solution for it I'll have to switch to a better telco. Thank you.
I am in Italy n has lost my Digi SIM card for 3 days. Can u please block my Digi SIM card so that nobody can...
Bad coverage at bertam perdana 4 kepala batas. If I in the house no coverage at all. I must go outside the...
Digi tolong improve your line. Sejak dr minggu line Digi sangat teruk. Sejak saya renew data internet, saya tak dapat guna internet. Internet sangat teruk. Saya dah gunakan digi sejak 5 tahun lepas tapi service semakin teruk. Saya tidak bayar untuk dapatkan line internet yang tak boleh digunakan. Saya tidak teragak2 untuk menukar line kepada line telco yg lain.Sebelum ini semua family saya pakai digi dan sekarang cuma 2 org jer yg pakai digi
salam.. please and please digi make an improvement on your digi telecommunication. so far was using digi almost 10 years but until now there no improvement especially the LINE at our village since i was 14 years old the LINE still very POOR.. and i hate the way i need to unsubcribe the internet why did u just improve make it automatic unsubcribe.. PLEASE IMPROVE YOUR TELECOMMUNICATION PLEASEE!.. i'm so sad with the service.. it's 10 years i'm support digi event for the 10 years there very poor line at our village.. please make an improvement.. thank you.. 😥
I am from Sabah, I was suddenly called up by collection agents (KL) from Digi, despite the facts that I have no outstanding accounts with digi and addition to that the account mentioned was few yeslars old. And the agents were very RUDE!!
Tried to resolve the issue thru calling digi helpline, but no one was answering. Wrote to digi support and haven't hear from them like "never".
Went down personally to digi centre, and the friendly staffs there was polite enough to ask me to make myself at home there coz it was like taking ages for me to get my turn, turn out that there were only few staff working?!
I wonder when I can get my problems resolved.
Digi internet coverage was very poor at my area here Padang Lebar, Batu Kikir 72200 Kuala Pilah Negeri Sembilan. It keep on having No Service lately. Staying alone and working away from my family makes it hard for me to keep in touch with my family or in case of emergency. I feel very disappointed because I paid my bills every month expecting the coverage here to be good. Please do something asap.