CB Telecommunications Croma Retail Complaints #2-21

Croma Retail review: Lenovo LOQ laptop

Viraj Sharma of IN

Jun 15, 2026 7:56 am UTC

Featured review

Croma sold me a refurbished laptop at the price of brand new. The laptop is having high heating issue, battery backup of 30 mins after full recharge. Lenovo diagnosed motherboard issue twice and insisting us to get the motherboard replaced and now this time they are replacing the power adapter also. Escalated the to Croma on customer care and management email ids to intervene and ask lenovo for full unit replacement, but nobody from Croma cares to even answer emails complaints.

Desired outcome: Croma should replace the full unit with brand new unit or refund full amount I paid

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Croma Retail Contacts

Croma Retail phone numbers

+91 22 6761 3600

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+91 72 0766 6000

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+91 40 6722 6870 (international)

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More phone numbers

Croma Retail emails

customersupport@croma.com

100%
Confidence score: 100%

Support

corporate@cromaretail.com

79%
Confidence score: 79%

management

Croma Retail address

Unit No. 701 & 702, 7th Floor, Kaledonia, Sahar Road, Mumbai, 400069, India

Croma Retail social media
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Jun 15, 2026
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