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1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Cricket Wireless reviews & complaints 642

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4:05 am EDT
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Cricket Wireless stole my money!

Okay so I have a Cricket pay-go phone. A phone that requires no contract. I pay $35.00 on the 17th of every month for my basic phone. I've had Cricket for a couple of months now and have never had any problems before. So a couple days ago (7.17.11) I paid for another months service using my phone. This time was unusual because the automated system did not give me a confirmation number, instead it connected me to a rep who had no idea what was going on, so I just hung up. So then I try to make a phone call and I get an automated system saying I have "insufficient funds". So I go to check my partners online bank statement (because she pays for my phone) and it said that Cricket had already took the money out, but yet I could not call or text on my phone because I had "insufficient funds". So I called several times that day trying to fix my problem, and each time I would get a representative that would tell me to call back an hour later because they were going through "assistance maintenance". So I called back each hour since 4:30 PM only to be told each time to call back an hour later. I kept calling and calling until it was finally 11:00 PM and their costumer support lines were closed. So I call back around 6:30 AM and they basically told me the same thing and to call back an hour later. I went to sleep and called back around 2:00 PM, this time the representative told me that their system showed "no payments" and there was nothing she could do because I didn't pay it. I told her that I had the bank statements but she said I had to have a confirmation number, (which I didn't have because the automated system did not tell me it), so I hung up on her and decided just to go in person to a Cricket store. So I call the Cricket store on Boulder Hwy in Las Vegas, NV, I asked the guy working there if I could come in and show him the bank statements and if he could fix this problem for me. He was very rude and he told me just to go to the Cricket store on Flamingo and hung up on me. So I went there and then the guy told me I had to go to Cricket Corporate. I drove all the way there to show them the bank statements I had printed out from online. The lady I had showed it to had went to the back room to talk to the manager and he told her that I needed to get a bank statement from the actual bank, not from online. I didn't see why because it says the same numbers and everything on it that it would if I had gotten it from the bank. I told the lady that my bank was far (because there's only 3 in all of Las Vegas) and that they charge money for bank statements. She said there was nothing she could do until I showed them those bank statements, and even if I had them I would still have to wait a couple of days for them to "process it" and do all of these other things. Then I said I could have the bank call them right now and tell them that everything was approved and that the money was taken out. She said no I had to get the other bank statement (which is the same thing I already showed her). So I asked her if I could have the bank fax them over, she said okay. My partners bank said they did not "do" faxing. So now I have to wait until tomorrow to go all the way to the bank and pay for the statements, then all the way to Cricket Corporate just to show them the same thing I did when I had went there. They don't even know if they can "fix" it. Gas isn't cheap and I'm still without a phone I already paid for. They're not even offering me any discounts or at least my money back if I can prove I paid for it. This is the WORST customer service I have ever had. How is a bank statement not enough proof? Whether I got it from online or not it still has all the account numbers and enough proof to show that I had paid for it!

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3:03 am EDT
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Cricket Wireless No signal only bill

Crickets CS is a complete sham, first I had them incorrectly bill me, then when I called and over 10 phone calls later, they said they were sorry and would adjust the bill. Oh and did they, over the next 3 days the bill went from my standard $103. to over $200.!
At first I thought it was due to the fact that most of their customer service employees do not speak English, which would explain some of it, but not the fact they can't subtract only add (or that just their "policy"?). After about 20 more phone calls, they managed to get it down to $108. so I paid it. That was just the begging of my nightmare though...my roommate (who is terminally ill and on oxegon machine) moved recently 3 blocks from where we had lived for 3 years. The first night in our new location, he had trouble breathing and I had to call 911...our only phone (Cricket)kept losing the signal and fading out...while trying to give location to the 911 operator! Finally I ran outside and to the curb to try to hold a signal and was only able then to communicate to our address and condition of patient. I called Cricket and (standing in the street )to report the problem, but kept losing the signal the next day and everyday following that, so drove to the nearby Cricket store where employee was turning away customers, because she could not get a signal to activate new customers phones! I then proceeded to try to connect to cricket online without luck because broadband service kept going out, and so finally after about 50 attempts using Crickets Products to reach Cricket was able to keep connection long enough to talk to tech support for phone, who turned out to be a woman with poor English skills, and could not stop reading from her script and was absolutely robotic in her answers-which 90% of the time did not answer anything or assist to remedy the no signal issues. Okay-she was a complete ###, tired of the nicesties...finally I demanded to speak with her supervisor and she let me...after 15 minutes additional a guy named George said, are you anywhere near Nashville? OMG! Supposedly after this conversation I was being placed on high priority and they told me they would call me back to fix the problem...over 10 days later...NO CALL! Tow other friends with Cricket in my same area are having the same issues...still... need;ess tp say Cricket is going bye bye...but after looking at all the Consumer Complaints filed against alot of companies doing business in AZ, I am beginning to wonder who is really at fault for this disgusting and wrongly named customer service? Isn't there a government agency being paid by us tax payers suppose to be watching over all this? That's my next phone call...that and 3 TV!

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Update by Denise Is Mad
Jul 01, 2011 3:20 am EDT

Just located www.consumercompliantsagency.org online and found this results when entering Cricket Communications!
Complaints Filed Against: "Cricket Communications" (1 complaint located)

Cricket Communications
1338 S. Country Club Dr.
Mesa, AZ 85210

We have located 1 complaint against this business. This business presently maintains an unsatisfactory rating with the CCA. Consumers are advised to use caution when dealing with this organization.

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Cricket Wireless lying customer service reps and bad services

I contacted cricket about getting service for myself and my wife, when i first called them the customer service rep was very helpful and answered all of my answers. I asked if they gave refunds if the serivce didn't work out and they said yes they would refund both the phones and service as long as the phones had been used less then 30 mins and i cancelled the service within the first week. They also told me that they used the same towers sprint does to increase their cell phone range which I was happy about becuase we get strong sprint signals in the home. They charged me for every thing including my first month bill right up front. As soon as we got the phones we realized we were going to have problems we could not get and signals in the house or at my job. The phones didn't ring at all we just got messages that there was a missed call. The people we called could not hear us and after about 2 mins of yelling into the phone can you hear me, the call was dropped. That same night I called the customer service and I was told by a customer service rep they would refund me for my phones I just had to mail them back. But then she told me I should not have been charged for my monthly bill until after the first month was up but to get refunded I had to go into a cricket store with my proof of payment, when I told her to cancel my plan she then told me she couldn't do that did not refer me to anyone else just told me to go to my local store. So the next day I went into my local cricket store and was told something completely different. 1) they always charge you're first bill up front. 2) they are a "prepaid" cell phone company and do not give refunds under any circumstances. 3)there are 2 different 1800 numbers and only one is actually cricket the other one just sales their items and signs you up (but doesnt know their policies yet they answer customer service questions and never refers you to the real cricket customer service number) 4) anything sold online has to be taken care of online if there are any problems you cannot go into you're local store and handle it (unless its paying you're bill or cancelling you're phone plan) and finally 5) for me to even be considered for a refund i have to fill out request forms send them in and then wait 6-8 weeks just to be denied for a service I couldn't use and barely had for 24 hours. So I left the store went to the post office mailed the package with the phones certified mail that way they cannot lie about never recieving it and refusing me a refund on phones I barely put 10 mins on, then i contacted my bank and disputed the charges for the service which I am now in the process of fighting. Cricket is a company full of liars and thieves as long as I am concerned and if you were smart you would go somewhere else.

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1:04 am EDT
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Cricket Wireless cricket

I purchased two phones at the Smoketown Rd store in Woodbridge, Va totaling over 500 dollars. My main concern about purchasing the Muve Phone was the battery life..I was told by the sales rep Joseph that the battery life was better than the LG Optimus because to the music that was not the truth..I have to charge the battery 3 times in one day after making a few short 3 to 5 minute calls..that's with out playing music..I also wanted my number from T-Moble ported was told it would take 3 hrs 4 days went by after I tried calling the Tech support to port my number..I than went to the store and was told that i could not exchange the phone because I had talked over 30 min. the 30 mins I talk were to Cricket and was given another battery and told that it would be another 24 hrs before my number would be ported. The temporary did not work well. Some calls I would receive and some told the caller that the number was disconnected. I can not begin to tell you the frustration and and disrespect I have received by your Sales and customer service department. I mean when I went in the store to ask if I could at least exchange the phone I told me didn't you read the sign you were here long enough when you purchased and when he exchanged my battery he cut up the little charm he had given me free and said ur not getting this back. The customer service over the phone was just as rude, because none of the two numbers for my phone are showing my information was told look I can't help you if you don't have the correct number to pull up your account. I am asking you that in this hare economic time to refund my money for the Muve phone I purchased and the first month bill. I will keep the Optimus I purchased for my daughter. However I hope can understand why I do not wish to keep this phone if not please allow me to exchange for another phone and have a satisfied customer opposed to a very very dissatisfied one.

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1:17 pm EDT
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Cricket Wireless failure to connect service

I purchased 2 phones from cricket on 4/11/2011. They arrived 4/12/2011. They were never activated. I called every day in an effort to get my service initiated. I was told that the whole network was having issues which should be resolved in 24-48 hrs. When nothing was able to be done in 48 hours, I was told to go to headquarters in OKC, about 40 minutes from my house. I tried to call first to see if they could help me, but their automated system, like 1-800-cricket's customer service, requires that you put in your cricket cell phone number before they can help you. I was never given a phone number. At headquarters, they were friendly, but could not activate the phones unless I paid another $65, and could not send back my phones, Long story short I heard my account was locked, so no changes could be made for another 24 hrs last night. So I have my phones repackaged in the box net to me, and am hoping to get back the money for the phones. I am skeptical that I can get back the $65 for service since they have the audacity to have a "no refund policy". I filed a complaint with the BBB last night, and am seeking websites such as this to try to protect others from Cricket Wireless.

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HAROLDMITH
, US
Jul 06, 2011 3:14 pm EDT

I have had cricket for years and while other at times complain I have never had a problem, that is till now! I have moved and having done before simply went to a cricket store in my new city and updated area code personal info etc., well I just moved to the 5th largest metropolis in the country DFW and there is not a single store here and after spending hours several days reprograming my phone yesterday after paying my $60 bill for current month usage the phone could not make any calls all day and now again today. After 2 hours on phone not getting through an automated customer service line than just recycles you back to start and can't handle the high call volume to even put you in the que on hold, finally I was told they can't help me and the whole system was being updated and nobody can make a call. The hours of frustration with this service over the last week is well worth me switching and even pay more for a real company unfortunately I have been a loyal customer for years in vain because there is cleary little to no consideration for the customer from cricket!

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7:03 pm EDT
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Cricket Wireless horrible customer service

Crickets customer service has to be the worst off shore Customer Service department in the world. When you are lucky enough to get through to a live person (after several recorded steps) they don't know how to help unless it is in their script. Reboot the phone is their number one answer that never works. Recently they updated their service and shut everyone out from their accounts and making payments. I have been without phone service for 2 days and after paying my bill still no service and of course you can't get through to the customer service since they screwed over so many people. I guess I will switch back to Straight Talk after I use this months service payment up - that is if I ever get credit for it. DON'T USE CRICKET

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HonorFirst
, US
Dec 29, 2009 12:45 pm EST

Although I am in Charlotte, North Carolina, this is not isolated to this city or state.

I had contacted Cricket via their 800-CRICKET number and after finally getting a human being, I proceeded to supply a new card number for bill payment since my old card expired. Unfortunately, I was dealing with someone outside of the United States. THIS IS A HORRIBLE WAY TO DO BUSINESS AND A TRAGIC WAY TO TREAT CUSTOMERS. The individual apparently failed to do everything necessary and the result was my son's phone account was suspended for non-payment.

I tried calling the 800-CRICKET number but the only option I was given was to make a payment including a $10 restoration charge. I could NOT get to a live person. I tried calling the store but all I got was a voice mail machine. THIS IS THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED FROM ANY CELL PROVIDER AND MOST OF THE REST OF THE BUSINESS WORLD.

I finally got the number for the corporate office in San Diego, California: [protected]. I was connected with someone in the "Escelation Department" and the fellow took care of things right away. But what a load of garbage to have to go that far to resolve a problem. And remember that most of us work for a living and our employers are NOT paying us to solve problems like this during work, whereas Cricket IS paying the inept employees that are responsible for things like this.

There is no real and immediate way to resolve issues like this and make the company do what is proper, so the best thing I (and hopefully YOU) can do is take my business elsewhere, AND write letters (REAL letters on paper that will lay on someone's desk) to the company itself, FCC, Consumer Affairs, etc. and help either force the company to do better or put them out of business due to lack of revenue.

Everyone thinks the technical revolution, especially the internet, is such a darn good thing for America. Really? "Don't bother me with your voice- just send an email and IF I'm interested, I might take a look at it." This kind of attitude is not what our parents taught us. They were RIGHT, and this world is going down the toilet faster than we realize. Be an exemplary employee or business and treat people with courtesy, dignity, respect, and HONOR YOUR COMMITMENTS.

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ThothaM
Des Plaines, US
Jan 05, 2013 7:00 pm EST
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I saw a deal on Deals2buy on 28th Dec for Samsung GS3 with 150 mail in rebate. I went to the official website of cricket http://www.mycricket.com/ and called the sales representative to get details of deal and plan. I was told that the monthly plan is first month $50 and after that $35, also if I enroll for automatic bill pay monthly bill would come to $45 for first month and $30 after that for unlimited talk, text and data. Its just couple of days I got my phone and activated it and cricket stated billing me $50 a month. It is very disgusting and disappointing that sales guys CHEAT and TRAP people to buy. I was in contract with at&t and had to pay $200 for early termination. I spent more than 4 hrs explaining this to customer representatives but they are not even understanding and accepting the issue. It is very much frustrating to talk to customer representatives, as I understand calls are monitored, why don't they go back and listen to the conversation I had with sales guy and then decide what to do. But these people are CHEATS, just to bring more people they are fooling around and wasting my time. This is poorest marketing strategy I have ever seen. I am in total loss, I have to at&t for early termination and have to splurge more than $550 on cricket to buy a phone which at&t or t-mobile would had given me for a Penney. I have been a customer of at&t but it never ever happened there, they value there customers and help them out with whatever possible. But my experience with cricKet has been very very DISAPPOINTING.

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Ex-Crickett Customer
, US
Mar 04, 2010 10:46 pm EST

Chricket has the worse all around service of any wireless company on planet earth. Their signal is weak and there are more dead zones and dropped call due to this problem. I bought a Sam Sung phone for one hundred and eighty eighty dollars that was defective from day one, and because of their sorry customer service and company policy they wouldn't replace it or even think about giving me my money back. They have lost a potintial lifelong customer that they would have made $540.00 on in one year and $5400.00 in ten years over a phone that cost them less then $50.00. Somone at the top that make these company rules to not replace a phone at any cost needs to do the math. I will never spend another penny with Cricket, they have lost my business and I'm sure a lot of other business due to the poor customer service and company policies.

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i'm me
slapahoe, US
Feb 15, 2010 10:25 pm EST

i found that the best way to deal with cricket when i did have their service was to go directly to store and raise hell. i've done it only once and got results. but it does suck to have to go to such extreme measures to get results. luckily they are a no contract company...so i switched

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Cricket Wireless phone being shut off even after bill was paid in full

Cricket Wireless phone service is fraudulent. Recently I paid (in full my telephone bill before the due date of the bill being paid. I Paid over the phone and received a confirmation number from their representative, the monies was debited out of my checking account. A couple of days go by and on my way to work I went to place a call and come to find out they suspended my services for non-payment. I had to act like i was adding a new line to my phone in order to get a live-person (because every time I called an automated service would say that I had to go to a cricket store to pay my bill) Once I was patched through to a live person I informed them my bill was paid before the actual due date and gave them my confirmation number. They STILL informed me that my bill was not paid. Needless to say I went off Like a mad person over the phone (if MA BELL could reach out and touch someone I would have had their necks in my hand squeezing tightly) I had to endure several days of my phone being turned on and turned back off for non-payment. they even gave me a credit for my phone bill. Here's the kicker after I got a human being on the phone (a supervisor) (3rd one) he even put a not in the system telling the next idiot that the bill was paid and even left the confirmation number so THEY knew it was paid. Well, Today 4/2/11 I woke up to a non-working phone yet again services were suspended for (guess why) yup, you guessed it. On Monday 4.4 I will be rid of cricket and I'm happy. My next stop is the news media, attorney general's office, FTC, and everyone else I can find. Cricket wireless needs to be stopped and stopped now.

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Cricket Wireless paying cricket bill

Hello, i have been customer @ cricket for many years, i always pay my bill with my debit card, i call customer service advsie that i couldn't pay with my debit card because haven't receive from bank since my bill was due today and i don't have my debit card i thought maybe i could py with my check when i tried to pay with ck would not take i call cricket cust service, ask why my check was declined no one in customer service couldn't explain why, one cust service advise that i contact my bank, xplain bank is not the one that is rejecting my check it's cricket, never written ck to cricket. could i get some type of response from cricket since we can never get to speak with anyone @ there home office, no contat # no manager. very unhappy customer

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armand123
, US
Apr 06, 2011 11:14 am EDT

Cricket has the worst customer service in the world. They have all this some call"Representative"from Hong Kong etc...that can"t help u on anything. When u call their customer service, the system keep asking u all this damn questions and if u don't answer its cut off, ridiculous.Don't even burther calling them for anything, even the online payment is a mess. i can't even log in with my regular password, the system has to send u a new pass, all time. Try to pay somehow, as i am struggling right now, if it wasn't for cheap price, i shouldn't even looking at them, u know! u can be in a middle of conversation and Boom, u know what i mean. Just as Sears has a bad customer service, DON'T CALL THEM.PERIOD...

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7:42 pm EST
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Cricket Wireless refund scam

I recently helped a friend who is searching for a job by paying his Cricket bill by phone with my debit card. This occurred on Jan. 20, 2011. They told me that they were having a system upgrade and my payment would not go through and asked me to call back in 1/2 hour to an hour. It took me 3 hours to get back to where they could accept a ONE TIME payment and gave me a confirmation code. They debited my account twice and as of today, February 23, 2011, I have yet to get my other money back. They have denied this since Jan. 26, 2011 when I called them to inquire as to why they took the payment twice. They are still denying it as of yesterday. Today I can't get through to them.
I have faxed them twice on Jan. 26th, with copies of my bank statement showing them the proof and as of yesterday, they told me that the Escalation department had already reviewed the information and they didn't take it twice. I faxed the statement to their refund department at [protected] (fax only number) twice on Jan. 26th. They still continue to deny it. The only way to speak to someone in the Escalation Department is to contact them via the Legal Department @ [protected] and ask them to send you to the Escalation Dept. The people in their so called customer service say they don't have a number for the refund department, only email. I am not prejudice, but so you know, this company is mostly backed by a group of people that are Korean and most of the employees in their offices at the 800 number are Korean and it is difficult to get the information you need.
On a side note, I know of a gentleman that was a manager at a local Cricket franchise who sued them for FLSA violations, they fired him after he brought it to their attention that he was not being paid correctly. In his case, not only were they not paying him properly under the FLSA, they also had him working off the clock and were making him pay for any shortages of monies, even if he wasn't in the store when it happened. The local franchise owner did settle, but it is the point that you have to watch everything they do. One of their silent partner's has a bunch of companies that are fake companies. BEWARE OF DEALING with Cricket, they will take advantage of anyone they can and they believe they can get by with it.

I am thinking of filing a class action suit against them for their practice of double billing and refusing to refund monies that they took and they deny they took the money, even when you provide proof of that from you own bank.

They will not give you a number to reach the refund department, the escalation department or any other department. I had to dig to get the number for their legal department. As a former Law Office Manager, I will research until I get what I need, but their site will not give you the numbers. BEWARE!

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geekgirl1983
, US
Mar 15, 2011 8:03 pm EDT

I am dealing with the same thing, for the second month in a row. Last month I went into a Cricket store and threatened them with a call to the Better Business Bureau (I also had to fax my bank statement), and I had the money back in my account that night. This time it has been 3 days and NOTHING. I filed a complaint with the BBB, and I implore you to do the same.

This is ridiculous. If you google "Cricket double charge" you will see dozens of entries of the same thing happening. A class action suit is definitely needed.

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Cricket Ryan
Chicago, US
Feb 25, 2011 3:28 pm EST
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Greetings,

My name is Ryan and I work on behalf of Cricket. We are sorry to hear about your recent experience with receiving clear direction and refund for the double charge claimed. We will have a member of our team contact you directly in order to assist you further and connect you with a Corp. team member who will be able to better assist you with investigating the charge.

Best,
Ryan on behalf of Cricket

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Cricket Wireless poor service and customer service

This company offers the worst service and has the worst customer service which is located in India (duh). First of all they claim you will get a rebate for payment of the broadband device, but they don't give you the rebate. Next the service is slow, and I can't even watch a Netflix movie without it being stopped because the connection is too slow. Sometimes it comes back on, sometimes it doesn't. When you call customer service, they don't know what the heck they are doing and will say anything to get you to get off the phone. They will say there are power outages in the area when there really isn't any service in other states you might be traveling to. They don't know how to troubleshoot any problems, and are utterly unresponsive. I had to call 10 times once to reach someone because no one was available to answer broadband questions and they kept saying that they had high-caller volume, when in fact they just don't service broadband appropriately. I am now going to try and get some of my money back. That should be fun! They are not worth it, and they're not cheap at $50 per month. The IP address changes constantly too.

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Cricket Wireless - refunds

Please do not open an account with cricket wireless!!! We decided to save a little money and switch from att to cricket wireless. First off they totally messed up the porting process and I din't have a phone to use for 2 weeks. After 3 trips to a corporate store and 12 phone calls to cricket wireless we got it figured out. Meanwhile, I use my phone for...

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Cricket Wireless desceptive billing and non-refunds

Cricket Wireless uses deceptive billing tactics. They bill in advance for services. That is not unusual. But they also bill for two months in advance. Under their Terms and Agreements they will not refund any amount for any service that is pre-paid. So Cricket will send you a notice to pay for two months service in advance and keep the entire amount whether you use one day or the entire two months of service. Typically, when you prepay for anything, you have the right to receive a refund for any portion unused. You will receive a pro-rated amount. What Cricket has decided to do, is keep the amount as a credit should you ever return to their service. This seems illegal to me and essentially doops you into giving up your money to them. I plan to seek assistance from our State Attorney Generals office and hopefully can find grounds for a Class Action Civil Suit. Businesses do not have the right to collect money for services not rendered nor can they disguise their effort to withhold you funds as a credit for future service. Lets face it, after the nightmare customer service experience that you get with Cricket - why would you ever go back?!

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Cricket Wireless unauthorized charges

When you pay your bill online, there is not supposed to be any additional charges for paying your bill online. However, Cricket charges an additional $1.00 to my credit card account whenever I pay my bill online. False advertising and lying to their customers.

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Cricket Wireless unauthorized charges

I had discontinued my services with this company due to poor quality, speed, crashes, etc. Removed my automatic debit information and authorization, only for this company to go in 2 months later and debit my checking account, subsequently overdrafting it! For a new month and a month in which no service was on! Not only did they confirm they could see service had not been used, but offered to extend a free month service to try them again. I expressed that a refund to reconcile my account due to their unauthorized charges was the desire, they assured me the request would be submitted to their Billing office for refund, as well as sending a request to my bank to also consider reversing the nsf fees. Hmph! One month, 5 SUPERVISORS and 5 CRICKET LIES later, they had the audacity to call me and say since they could see I was using the FREE MONTH service they extended to try to keep me as a customer, they felt justified in not honoring refunding the unauthorized charges they assessed to my account! Not only does Cricket provide a poor quality of service product-wise, but to justify their error through lies and condescending insults to their customers is a hideous shame!

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Cricket Wireless terrible customer service

I recently purchased a Blackberry phone at a local cricket store. I had the presence of mind to ask if all of the features would work and was told "absolutely" by the store employee.
Since then I have had nothing but issues. The coverage is terrible. The internet is as slow as an old dial up system. They outsource their "customer service" to india and 99% of the time you can't understand the person on the other end who will give you some phoney american name like "carl" or "kevin".

After waiting for 38 minutes (yes, I timed it) and after having to carefully decipher what "carl" and "kevin" were saying I was told that they do not guarantee that ANY feature will work on a flashed phone, even the features I am paying for.
So what is the point of selling a feature rich phone in your stores if none of the features will ever work?

Cricket has yet to respond to that question.

Don't buy a cricket phone. Don't use them as your wireless provider. Instead, just throw 60 bucks a month into your toilet and flush it. that is basically what you will be doing with any cricket service.

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ThothaM
Des Plaines, US
Jan 05, 2013 7:00 pm EST
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I saw a deal on Deals2buy on 28th Dec for Samsung GS3 with 150 mail in rebate. I went to the official website of cricket http://www.mycricket.com/ and called the sales representative to get details of deal and plan. I was told that the monthly plan is first month $50 and after that $35, also if I enroll for automatic bill pay monthly bill would come to $45 for first month and $30 after that for unlimited talk, text and data. Its just couple of days I got my phone and activated it and cricket stated billing me $50 a month. It is very disgusting and disappointing that sales guys CHEAT and TRAP people to buy. I was in contract with at&t and had to pay $200 for early termination. I spent more than 4 hrs explaining this to customer representatives but they are not even understanding and accepting the issue. It is very much frustrating to talk to customer representatives, as I understand calls are monitored, why don't they go back and listen to the conversation I had with sales guy and then decide what to do. But these people are CHEATS, just to bring more people they are fooling around and wasting my time. This is poorest marketing strategy I have ever seen. I am in total loss, I have to at&t for early termination and have to splurge more than $550 on cricket to buy a phone which at&t or t-mobile would had given me for a Penney. I have been a customer of at&t but it never ever happened there, they value there customers and help them out with whatever possible. But my experience with cricKet has been very very DISAPPOINTING.

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Cricket Wireless always a problem - do not buy

In the beginning before they started switching their plans around everything was great. However, after they changed their network and their plans everything from my phone to the billing blew up! If that wasn't bad enough, no one at cricket was able to fix the problem which has turned into 9 months of hell. In the store on the phone or even internet chat w company, I have been reduced to making complaints through the Better Business Bureau (which I have never filed a complaint before in my life!). Examples of problems: phone doesn't work out of state on a unlimited nationwide plan (went for fix 5 times), telephone support lies on phone because they do not know how to resolve issues and tell you to upgrade plans, most customer service is outsourced to Philippines, India and Nicaragua - this is not a lie (in 1 3 hours conversation I ended up in each area)- and they can not resolve technical problems (now as of today they can't solve billing problems either), Cricket fixes phone with their quick solutions and you better watch your bill!, watch for getting charged additional $5 for email or web service that you are already paying for...and all this time resolving you think they would apologize - NO, somehow it is your fault for their ineptness - go figure. Even better, go to a different provider and save yourself 100's of hours on the phone or at one of their stores.

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Cricketnation
, US
Jan 05, 2011 6:36 pm EST

Hi Ann,

My name is Marty and I work on behalf of Cricket Wireless. We will send you a direct message shortly to see how we can help with your service. Thanks for your patience.

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Cricket Wireless added options without my consent!!

I've called cricket wireless concerning my account that i've had for 2 years and for the last 3 months since 10/15 - 12/15/2010... It all started when I transferred my account to another cell phone. After the transfer was completed, cricket deactivated my ring back tones and I called customer service to find out why and they said it was their mistake and told me I had to activate it again. When I activated the tones they would waive the amount and I wouldn't be charged which never happened and I still got charged for it! Then I had my cell number changed and a cricket supervisor told me that I wouldn't be charged and it also would be waived from my account. Once again cricket did it again and charged me for the change of my cell number but not only that i've told them what my balance would be on 12/15/10 and told me it would be an even $80.00... When I arrived at cricket to pay my bill it was a total of $103.26, but all I had was $80.00 even. They told me if I pay only the $80.00 my account would be disconnected till I would pay the rest of the $23.26 by 12/26/10 or my account would be disconnected... For the last 2 years i've had cricket, i've never missed a payment or was short of money to pay!This is getting to be a major pain in my you know what that every month it's always something new with cricket and I will advice everybody in this entire u. S not to buy a cricket wireless account because they really don't care about the customer or even try to help! Even when I called (800) cricket the supervisor told me to call them before paying my account but I shouldn't have to keep calling for the same issues every month or every day that cricket "f" up my account!

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Cricket Wireless a cricket wireless christmas!

A Cricket Wireless Christmas!

On the ninth day before Christmas
Cricket wireless sold to me:
A brand new cell phone and plan.

On the eighth day before Christmas
Cricket wireless sold to me:
Promises they could not keep and
A brand new cell phone and plan.

On the seventh day before Christmas
Cricket wireless sold to me:
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the sixth day before Christmas
Crick wireless sold to me:
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fifth day before Christmas
Cricket wireless sold to me:
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the fourth day before Christmas
Cricket wireless sold to me:
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the third day before Christmas
Cricket wireless sold to me:
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the second day before Christmas
Cricket wireless sold to me:
No resolution and no local customer support
Anger I am ashamed of
Escalation to the next department
A bucket full of excuses
The belief they were truthful
Unending frustration and anxiety
Promises they could not keep and
A brand new cell phone and plan.

On the first day before Christmas
Cricket wireless after threats to write the FCC
Grudgingly fixed my service
Cared less if the problem got fixed
Cared nothing about me as a customer
Sent me a message when my next bill was due
Never followed up on my complaints
Refused to give me the number to the presidents office
Were rude - arrogant - secretive
And
Not once wished me a Merry Christmas!

Corporate office in San Diego [protected])

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Cricket Wireless employee damaged my phone

I purchased $300 cell phone at one of their authorized dealer locations.It was droid incredible flashed to Cricket. One time I went to corporate Cricket store because I had billing issues and employee asked me where did I get my phone. I answered, at one of your authorized dealer locations. He told me nothing, but reprogrammed my phone, so that I would not get internet service. My phone shortly would not work. I went to the place that sold me that phone and they upgraded me to $55 droid plan. My phone would not work after two days after that, just froze by start and nothing I could do to fix it.
I decided to switch to T-Mobile because Cricket employee reprogrammed my phone without telling me.Why do they authorized someone sell phones if they are against it? I lost $300.

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Cricket Wireless abuse, violence, and theft.

Complaint against
Angel Martinez
Store #8024
Assault, verbal threats, and theft.

I went to the local mall kiosk to see about getting a Cricket Phone, 60 for a used phone $45 a month service and $15 activation...
$45 a month sounded like a decent price.
Suddenly, it is $135.
I ask the kid, hey where s the other $20 coming from?
He was too busy trying to get the account set up on the phone with someone one at that point to answer any questions.
So i asked they shyster looking dude there why my total and his total didn;t add jive.
"oh it is extra taxes on the used phone, federal taxes, not the normal 8.25%"
"plus you pay $3 for paying here"

Umm, no such thing as a federal sales tax on cell phones.
So I made them stop in the middle of porting and told them I didn't want it, and walked away.

I had written my personal info down on a piece of paper, and when I thought about them having my info, i got a funny feeling... so I went back and asked for the paper back.
"Umm, we gave it to your wife"
No you didn't
"yes we did"
No you didn't
"maybe it is in the trash"
Ok, hand me the trash and I'll get it
"no, I gave it to your wife"
No. Give me the piece of paper back.

After 5 minutes of arguing with me about whether or not they had given me back the paper with my info on it, guess what... they had kept my info there on the counter behind the display... It was right in front of me, out of my line of sight, and they just didn't want to give it back.
Why?
I dunno, I have my suspicions. Name Address Date of birth and Phone Number... there is a LOT you could do with that info.
The slimy guy became insulting and verbally abusive, saying he wanted to kick my ###, and I walked away at first, but then I thought, "surely I ought to report this guy."

I walked back and asked him for his first name and store number.
Again he became abusive, stating he was going to kick my ###, and refused.
So i pulled out my iPhone and was going to take his picture, so I could forward that identification of the person with my complaint.

Would you believe the son of a b-tch snatched the phone out of my hand, put it in his back pocket and refused to give it back unless I went outside and fought with him?
I ended up having to get mall Security and an off duty cop involved in order to get my iPhone back from him.

It would have been a lot easier to simple jump across the counter and teach him some manners the old fashioned way, but my kids were there. Turns out this guy was the MANAGER of the kiosk!
This is the kind of slimeballs Cricket employs to represent them...
So I would rather not HAVE a cell phone, or do a prepaid phone than deal with this company.

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Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

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- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

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- Attach any additional supporting documents but avoid including sensitive personal data.

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- Utilize the 'Desired Outcome' field to specify the resolution sought.

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Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

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