What a nightmare dealing with cricket customer service. After being hung up on 3 times, I finally reached a supervisor who had no authority. Cell phone will not originate text messaging, the phone can only respond to texts received. Criket answer, sorry about that can't help you over the phone, take it in to the cricket store. Take to the cricket store, sorry, looks like your phone has a lock of some kind on it. Can't help you! Billing date incorrect. Sorry, we can't help with that. I am just frustrated with the whole cricket system. It is one of the most poorly run companies I have encountered yet. I am very dissapointed in them as a company. Of course, this problem is on my daughters phone. She has issues with huge phone bills and she thought that she would have control over phone bill with criket. My cell phone is through at&t. Thank god for reliable cell phone service.
My aunt purchased a cricket phone for me while working temporary in tx. What a mistake. She wrote a check for $60.00 for the november payment. It was cashed on the 26 of october and on november 2, my account was suspended. I called only to be told that I would have to furnish the documents so that they can research the payment at my cost and that it would take maybe seven days.
This has happened before. I am not paying additional fees for them to do the research and not being reimbursed.
I told them that I was filing a complaint against them with the texas attorney general and the csr proceeded to talk over me.
I am going with a company and have a two year contract with them.
This is crap. Btw, I am familiar how payment processing centers and lock box works.
I left cricket due to terrible service and ported my number over to cingular. However, cricket has repeatedly...
I have tried 3 times to pay bill over phone through automated system using a personal check. The computer keeps saying theycan not process my check. This is a current account with adequate funds. Also, last month I made an ach debit payment over the phone, they claim was less than the normal bill. They normally will not take anything less unless you make special arrangements. This company is difficult to deal with.
Be warned! Do not be fooled into getting cricket cell phone service. They boast that they only charge in advance for the upcoming month of service and that it will only be a flat rate of $45.00 I tried to pay for my a year of daughter's cricket phone service when she went away to college and although it shows on my bank statement that I paid $872.12 for the phone and 12 months of service with taxes, they continued to bill me. Although I was smart enough to not set myself up on automatic billing with them, they still show that I owe them $331.52 for what? Though I have had perfect credit for 40 years, I now have a collection against me from cricket for service that was already paid for with bank statements to prove it. What is happening to this country that we as american's no longer have rights for services that we pay for??? When I complained to a few other people at a different cell phone store about my cricket ordeal, they all three said they had trouble with overbilling from them as well. How do they continue to stay in business?
I have had a cricket cell phone for 4 months. The day I purchased the phone I was supposed to be given my...
Cricket is not very customer friendly. After several trips and complaints about a new faulty phone covered by insurance, it took me 6 weeks to have it replaced. After having to give them an additional forty five dollars. Also having to travel 60 mile round trip to a cricket store where they service phones. Also was told to utilize phone the first time till battery was left with no more power before I charge it. I did, but they told me that after utilizing phone over 30 minutes, they could not replace it.
I've had service with cricket for over 3 yrs. I have 2 phones with them. The past 3 wks ive had problem with...
For over 1 month, the duration of paying for cricket wireless phone service, literally 100% of my calls have...
It seems almost impossible in my area to find a cricket store that is actually open during the actual posted times. My bill was due I was out, needed to pay my bill and see about a replacement phone and five different locations were closed during posted operating hours! I have never had a phone that didn't last for less than a year, well, that was until now. My wifes phone is held together with tape and mine will no-longer hold a charge and as of today, won't even turn on. Now I am told I have to fork over $100 bucks in order to replace both phones. If I had been told that at the purchase point I wouldn't have purchased the "replacement plan". Once this payment goes through I will be going through a contract company.
Owner, the alpha club
I am a single mom raising two kids & i am not saying I have never been late on my bill before, but i always call & let them know that the bill is going to be late. I have had my phone for around 3 years (close to 4) & in that time I have been late 3 times. I have 3 phones on my account the bill is almost 200.00 dollars. I called 7 told them that I would pay my bill on the 14 on June the bill was due on the 10th they give a 3 day grace BUT when I called they told me the phone would not be shut off if paid on the 14th needless to say I went to pay the bill with my credit card at 9:00 AM on the 14th & no phone service. I feel that if someone has been with a company as long as I have & has 3 phones & only been late 3 times & calls to let them know the bill will be paid They should at least give me time to pay the bill (like to Noon) because most banks don't open till 9:00 AM...
I was at the store in Tulsa located on Sheridan and Pine and they told me and my girl friend Mary Hewitt whom had the services with cricket that they no longer supported her phone and encouraged her to buy a new phone. We had a second phone and they switched services for us to the new phone. We then ask for a battery for the phone and they picked out the proper battery and sold us the wrong battery charger. Ended up spending $37 total when all I needed to spend was $7 at a Cricket store on 21 and Sheridan. The store whom sold us the wrong charger wouldn't even refund the money on the charger since they don't take returns on electronic devices. However they picked it up for and ensured us it was the correct charger for that phone. They were wrong and I have been had once again, thanks it was only $30 I was out all together. Next time may they just hold a gun up to me and rob me!
I had my phone service disconnected when I ported my number to another service provider and then talked to...
Cricket wireless - billing incorrect, cricket 800 number was disconnected, another time it was a phony number.
I have talked with several cricket phone users and have heard the same thing from them that I am having. They tried endless times to have things corrected, going to the cricket office in salem and being told they have to call the 800 number. It is a merry go round.
My cricket statement for oct. Stated they had not received my payment and if I didn't pay up immediately they would shut off my phone. I tried calling the 800 number and it came out more like a 900 number, then the second time - it was disconnected.
I checked with my bank and it verified the fact that the check was written on sept. 4 and cashed on the 26th. This is the second time they "seemed" not to have gotten a check on time that was mailed 3 or more weeks ahead of the due date. Further, they charged me $15.50 in fees (Which were for an insurance item I did not request).
I can't seem to get any one to actually help me with this mess. The store in town just passes the buck. I end up getting my service cut off for 10 days... I don't want it to happen again but I don't want to pay the $15.50 fee I did not order.
God bless you
I ordered a cricket wireless cell phonefrom www.1800mobiles.com on a saturday, the confirmation page said it would be a three day delivery. A week later I still had no phone so I emailed the customer service department of the parent company to cricket (Because the actual cricket company will not speak to you unless you have a cricket phone number). The parent company did not answer my questions directly but instead gave me a tracking number to track my package via fed-ex. I tracked it and according to the tracking system the phone was picked up the day I emailed them (Which was a week after the actual order date) which lead me to believe that had I not emailed them and asked where my phone was, it would take a great while longer to get my phone then advertised. I will still give their service a try but so far I am unhappy with the way they have done business and I am not even a full customer yet.
My cell phone service is with Cricket cell phone ser. My phone stopped charging, and the clerk gave me the...