Cricket Wireless
reviews and complaints

I've had my Samsung which I paid $200. each for 2 phones and opened another plan with another phone with Cricket so all together I pay them monthly on 3 phones about $150. not including the $5.00 a month on insurance.
we've paid the monthly Insurance for all 3 phones and finally had to file a claim on my daughters phone. Insurance covers water damage, physical damage, and electronic failure. we filed our claim and paid the $85.00 they gave us the same phone we handed them with some adjustments they claimed to make. I told them the phone they handed back to me was falling apart but she claimed it was working fine and we have 30 days for the exchange. well not even 2 weeks later the refurbished phone broke so we went back to even exchange it. The customer representative then advised we had to file another claim for $85.00. I told her I could easily buy a phone from their display for $65.00 why would I give them another $85.00 seems they're aware of this. I kept trying to explain she handed me a lemon and we can't even use the phone she gave us. She simply stuck to file another claim regardless if they're aware what they did and explained that this replaced phone isn't covered. I then told her I'd like to cancel next months and she simply told me since it's not under contract not to pay next month. I know she's lying to me because I've been through this before. I know they told me before we have to call a month in advance so they won't bill us for the following month. She just kept saying otherwise. I got home and called to ask them to cancel the phones so that I'm not charged next month and they told me they couldn't access my account and asked me to call back again tomorrow which I'll definitely do.

The Insurance that claims no responsibility: http://www.thesignal.com/ &
Cricket whom also claims no responsibility: http://www.mycricket.com/?CMP=KNC-Google08&gclid=CKnXgP7X2KICFSEJswod2EezwQ

On June 1st I bought the UM 185C. I got my first month service free, but toward the end of it I lost my modem. They did not help me and so I had my account suspended until it would be found. I found it today, so when I called them to pay my fees and get that situated I was told there would be a $10 late fee. I would eventually get a courtesy deduction for the $10, but if I wanted to get online via my netbook and the usb I'd have to pay $50.53 still. I'd have to wait 24 hours to not pay the extra fee, of which I was not informed. I did not pay the next month's fees as I was not sure I'd find my modem. I went to a Cricket store in the mall, and the guy still wanted the price above. I wanted to pay with a credit card, but then there would be a $5 "convenience" fee, and that really annoyed me. Finally I laid $51 down, but then he said there's an extra $3 to pay. That was just too much for me. Steer clear of Cricket's broadband as it's not very good.

I have never been so disgusted w/a company in my life. Made every one of my payments yet was turned off for "non-payment". Tried to go in store, csr said he could do nothing and to call customer service which i did and still got no where after spending over $400 on these stankin things. i do NOT owe any money and i want my damn phoneS back on back on, u are the worst cell phone co in the nation, you make me sick and you are very lucky people dont act on their aggressions. i am going to tell everyone i know about my experience and i will post it on the internet and am thinking of picketing the store...you all are HORRIBLE!

I did an online delievery for cricket. When the package arrived many red flags went up.. Roaming phones, no refund despite phones not being used, tried to keep my number, etc. The workers were extremely rude!Now my refund is $178.97 short (After putting out $340) ! I'm contacting the better business bureau because they received the packages in the 15 day window (I have the confirmation) and the federal trade commission or the oversight committee on cell phones and report this company for deceptive practices, return policy and have no standard policy when returning phones. Do no waste you time and money with cricket!

Cricket was the new provider in town, and seemed to have it all, low rates, good coverage, decent phones...but the phone never seemed to have coverage. Roaming wasn't included in the $50 per month charges, so all my calls would go to voicemail. When I tried dialing, I would be roaming and they would want to charge me 39 cents per minute to make the call. Then their 2 month old phone a Samsung Messenger II broke and I had enough.

But to cancel I had to speak to 4 people who spoke broken English two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me FAX them the information besides.

I have had phones turn obsolete before they broke with other services, and with Cricket there was no service any of the time. I am surprised it took me so long to cancel.

Cricket wireless is not worth wasting your time and money on. The broadband speed not only sucks bg time but their customer service is crap.

From day one of purchasing a broadband card and service it didn't work right and all the store we purchased it from would do was tell us to call technical support or go to a corporate store. All technical support would tell us was that they had done everything the could and that we needed to take it back to the store we got it from. The store we got it from wouldn't do anything and said we had to take it to the corporate store. The corporate store said they couldn't do anything because none of the 3 calls we had made to tech support had been documented on our account and that we had to return the device to the store it was purhased from. All we got was the run around.

We did cancel the service after a week of nothing but issues and nothing being resolved. Now we are out the activaion fee and the $111 we paid for the modem. Calls to the 800# got us nowhere. Cricket sucks

By the way, we went to clear wreless and the service is great and we have no issues with the modem at all.

I began my cricket internet service in september of 09. At first the service was decent at my house, better than dial up. It has gone down to less than dial up speeds if that is possible. I basically have no internet ability with their service.

I have yet to receive my mail in rebate back yet. They seem to have lost it and cannot send another out until the first is located. Apparently this is taking them a while.

The new update came across for cricket two weeks ago, I downloaded it onto a new laptop and it immediately blue-screened. Go figure, I take it to the tech guys at best buy. It was the new update from cricket that caused the software issue. I talk to cricket technical support which come to find out is their customer service department. I got a guy who could barely speak english, I asked for an english speaking tech support person since I could not understand but every 5th word. He couldn't transfer me or give me a number to a u. S. Based call center.

I pushed through with him just to find out that cricket has no tech support but customer support people reading possible solutions to issues from a computer screen. He was of no help, I asked for a manager, he said he was the manager, I asked for his manager, he said his manager was out. I asked when I could call back to speak with him, he said he could not give out that information. It continued on like this from that point, I would ask a simple question and he would tell me that he could not give out the information. I asked for some type of compensation or credit to my account since this issue was created by cricket, he said that cricket did not create issues for peoples computers and would have to end the phone call since their was nothing he could do for me. I told him that it was a damn shame to be treated like this by customer service/tech support. He said he was ending the call due to foul language.

Nice job cricket, your really setting the bar high here.

I called back today to try and resolve the issue with my all of a sudden poor internet speeds. My solution to the problem was for them to redirect their towers back towards my house. Their solution was for me to get up, walk around the house with my computer until I found a better connection or to set closer to a window.

This is kind of hard when you work from a desk.

Thanks again cricket. You guys rock! Not...

I set up automatic debit payments for my son's cricket phone service through my credit union account. My son ported his phone number to another cellular phone service in December of 2009. I made payments for December 2009, January, February, and March of 2010 before stopping the automatic debit payments to Cricket. I went into a Cricket service center on 3/24/10 and advised the agent that I made payments for my son's Cricket cellular phone service after he terminated his service . The agent verified the ported phone number and cellular phone service cancellation dates. She confirmed that I was owed $236.84 for payments I made after service was terminated. The agent gave me a computer print out and advised me that I should recieve payment within two weeks. She advised me that if I don't receive payment to come back to the office. I returned to the Cricket retail office on three separate occasions with no success or refund. I spoke to the supervisor who sent an e-mail to the Cricket refund office in Denver. She said she does not have a telephone number and that they can only submit requests for refunds via e-mail. I search the internet and found a phone number for Cricket corporate executives in San Diego [protected] and asked to speak with the senior vice president of customer care. The next day I received 2 calls from the corporate customer service escalation department in Denver, Colorado. I could only be forwarded to that number by the corporate office. I was assured that they would put a rush on it and I should receive payment in two weeks. I still have not received payment. When I look at all the complaints against the company it seems that a class action law suit might be a solution. Any attorneys interested in this venture may wish to gather all the complaintees together.

Any company that uses tech-support from Mid-Eastern companies is a big LOSER in my book. You aren't paying them a dime and they don't know a thing. Ever time I call and state my problem they say, "I'm sorry for the inconvenience, how can I help you today? I have already told them my problem, they just don't have the knowledge to help. Cricket should be ashamed. It's users have more tech knowledge than it's tech support. They need real men and women with more knowledge than their users to support their customers!

Dec 23, 2009 I bought my son a new cell phone and I added the Handset Protection Plan. He lost it Dec 31st 2009. We went in 3 weeks later to get a new one (I thought we would find it but it ends up that it had been stolen and someone was using it!) .

In February, I received a letter from Cricket canceling the Handset Protection Plan on that phone effective Dec 31, 2009. It said I was ineligible since I had used it twice in a year.

I called customer service about the letter and asked if they were going to pro-rate the charge back to Dec 31 and give me a credit. She said yes. A couple months went buy and I didn't receive the credit, not only that, my bill went up. They had added the Handset Protection Plan back on to that phone without my permission! I called again, went over the billing and overcharge, plus the unauthorized change. I was supposed to get a call back within 48 hours. That didn't happen.

In addition to that, the "new" phone they provided, went bad within 3 weeks, some kind of charging issue where he could only use the phone if it was plugged in and charging. As soon as you unplugged it, it went dead. They told me this was a common problem with these phones and wanted me to pay $50.00 FOR THEM TO FIX IT! I had already paid them $50 (for the replacement) on a phone that, when I bought it, was $150.00, and less then a month later, they were selling the SAME PHONE for $69.00. If you do the math, you can see, that even with the insurace, I paid over twice what the phone was now worth and they wanted additional $$. In the end, my son went to the cricket office in Clackamas (I avoid going there at all cost since it's almost always an hour wait!) and the manager worked out a deal with him that everyone was happy with.

I have called MULTIPLE times about the billing issue. I ask for a superviser and they won't give me one. I am required to go over THE SAME INFORMATION again and again, every call. Each time, I get the assurance that someone will call me back. It's now May 23. STILL NO CALL. I have called repeatedly over the last two weeks at different times of the day and night and am not able to get through. They say all their representatives are busy and I get put in a loop.

I sent them an email today, asking them to call me regarding this billing problem, though I doubt very much that it will do any good.

Here's the billings where they overcharged me:

January STATEMENT:

CHANGE SERVICE PRORATE FROM 12/23/09-02/17/10 9.10
*should be prorated & a credit should be issued in the amount of $8.94

MONTHLY CHARGE 02/18-03/17 HANDSET PROTECTION 4.95

February STATEMENT: no problems. Bill was correct

March STATEMENT:

CHANGE SERVICE PRORATE FROM 03/11/10-04/17/10 6.19 (I didn't change or add any services, this must be for the Handset Protection and if you look at the dates they charged me, they match)

MONTHLY CHARGE 04/18-05/17 HANDSET PROTECTION 4.95

TOTAL AMOUNT OVERCHARGED: $25.03

No other billing problems since then. They have not continued to charge me for the Handset Protection, but they also have not credited my account for the overcharges.

I have had cricket for several years and as long as I don't have any issues where I have to contact their Customer Service Department, I've been pretty happy with them. Their prices for the services provided are very good, especially when you have kids. However, I can literally feel my blood pressure rising when I have an issue and have to call Customer Service.

Another problem is that I can't understand their accent. I have to repeatedly ask them what they said, and let them know that I couldn't understand them. OVER and OVER, which just makes the problem even worse.

Cricut was offering a few months ago a reduce monthly billing of $29.95 month. I purchased their phone to the tune of $119.00 for 2 and I never activated the phones or used their service. I called and cancelled the service and told them do not send me any bills, because phones not activated. I requested a refund on the phones as well, but was informed I waited too long (Over 30 day policy). Today the company debited my checking acct $60.34 and caused an over draft fee of $34.00. I am the process of trying to reach them, not much success. I want my money refunded to my account and any nsf charges also.

FACTS: My bill was due 5-12-10. I pay 1 month in advance. Bill due 5-12-10 was for service 5-13-10 thru 6-12-10. I canceled my service 5-7-10. Almost a week before my autopayment takes place or is due. I was told by a represetative that I would not be charged for the next months bill since I canceled my month to month before the due date. The very next day (ON A SATURDAY) Cricket deducts the entire next months bill from my checking account. ($45.35) I contact them (1-800-MYCRICKET)and spoke with aother rep, who CONFIRMED my account was closed and offered an excuse that my bill can be taken out 1 week from my due date. I spend a lot of time on hold as she get the information I need to get a refund. She acknoledges my account as closed, and states I will be getting a refund if I give her my credit card information (since I canceled they have no record of it on file) for the credit, and fax a copy of proof to the number she provided within 24 hours. I gave my account info for the credit as well as faxed the required info within 1 hour of getting off the phone. As of today, I can not get a hold of anyone, nor have I seen the credit to my account. I am concerned they will bill me again as I can not find anyway to remove my account information from them on line to prevent any other billings. I am entitled to the full amount they stole from me after I closed my accound. Money someone took 1 week before their normal auto payment would take it. I have all documentation including voice recordings of the conversations with the last rep I spoke with.

I had cricket phone and was fairly satisfied so I signed up for their internet. I am very disappointed. You can not download anything or even use wedcam because the service is so slow. I went back to see if it was maybe my area or modem and then they told me it is not really good for downloading. Why didn't they tell me when I signed up? I try to download a music video for my zune and I have to leave it over night. Forget about youtube. Do not use their internet!

Cher did say it best when it comes to this hot mess parading as a professional company. I don't even live where I could get their service and yet they hit up my bank not one not two but three times same day and say it is "someone that stole my credit card" interesting since I never lost my card! Sick nut bags only called me back to say they were gonna get me fired from a job I don't even have for leaving messages on their president's direct line that since they have no problem stealing from me maybe they would like to return my call. Google their Board of directors and give them a heads up don't think they want to be associated with these "people". Places to file complaints that will be heard and something done FBI, FCC, FTC, DOL(they are a federal contractor), Consumer Protection Department/agency in your state and in California where they are headquartered.

I have had numerous charges that I have had to pay for reasons I never seem to get answers for. The girls that work in your selma store are thee most irritating and non people persons I have ever seen in a business. I would be ashamed. I went in there on 4-23-10 to pay my bill which should have been around 90.00. But of course not! It was 122.00! For what I asked; for reconnect fees for last month! I about lost my mind needless to say. What in the world ?! Would somebody please look at my account as this is the last time for cricket. It doesnt seem that the customers are your first priority. Thank god there is other companies! I expect to hear from you with information about my refund. My account #[protected] thank you

I needed a new phone and had been with cricket for 3 years..A rebate for $100.00 was offered if I purchased the new phone for $199.00 plus tax..the rebate would take 45 days to be sent to me..In order to take advantage of the rebate i was told I would have to change my number otherwise I would have to pay full price of $259...i agreed.This was april 2, 2010...I was then given the rebate form and noticed the rebate was only good until march 31, 2010...I was told the new rebate forms for april were not in and that i was to fill the form out..send it and I would receive my rebate...a couple weeks later I got a letter from the rebate office stating the rebate was declined because the phone was bought outside the rebate date! I went to the store and complaine..they said they would call me the next day...no call..I went on the following day and was told my paperwork was forwarded to the rebate office and i should receive it within 2-3 weeks..I called the rebate office and they told me i was being lied to at the cricket store...I am FILING A LAWSUIT against cricket for FRAUDULANT BUSINESS PRACTICES, SCAMMING AND MISLEADIND CUSTOMERS...If anyone has been scammed and would like to join me in this lawsuit please contact me..I WILL BE CONTACTING THE MEDIA and will EXPOSE this COMPANY for thier FRAUDULANT BUSINESS PRACTICES...ANY ATTORNIES ARE WELCOME TO CONTACT ME TO HELP ME RESOLVE THIS MATTER AND GET JUSTICE TO THOSE OF US WHO HAVE BEEN SCAMMED BY CRICKET WIRELESS!

Great start and really lousy finish!
This company seems to operate as a facade... Looks good until you open the hood!
The signal is almost non existent at times and leaves you waiting for over 30 minuts at times.
The unlimited service does have limits... And you get screwed.
This company has minimal support in servicing their customers.
This company has minimal assets with regard to their own hardware to support the customers.

Go to a store and find the proverbial: "like it or lump it" bottom line.
They really don't care and when we put them out of business, they will go get another name and do it all over again! Call the fcc and report these people ! Email the fcc and report these people. Make some noise and get them off the air.

About a month ago I decided I would give cricket wireless a try.. Being that they say they are $40 a month for unlimited everything, what the $%@ I was thinking... I dont know! I ordered a phone over the internet after repeatedly asking if my area was covered for service... Oh yes of course it is... Was the main response from the non-english speaking ### that run customer service. So recieve an email with my new cricket number... Which was an illinois area code... I live in indiana... I should have known right at that moment... So I get the phone and call to activate it... It wont activate... And ask them why I have an illinois area code when I live in indiana and all they can tell me is that i'm in chicago... Ummm no i'm not, I would not have recieved my phone at my house in the mail if I were in illinois.. So I went back and forth with them when they tell me its a $15 charge to change my number! They made the mistake not me! Then they hang up on me... I spend over an hour getting someone on the phone again... They change the number finally for no charge but still no activation possible so they tell me to go to a cricket store... So I do the next day... They activate my phone and it works so I leave to go home get 15 miles down the road... No service and none again.. Ever. I call cricket when I get home they dont understand so I call the store I just went to and ask the girl and she says oh I didn't know you lived in that town... They didn't tell you when you purchased the phone that there is always service problems there and in the surrounding towns? Um no.. They sure as hell didn't, so I called cricket told the frickin "customer service" rep to shove the phone and service up her non-english speaking ### and get another job.. Sent the phone back and cancelled everything.. Worse customer service experience I have ever had! Oh i'm so sorry for these problem, umm yes so sorry to know that... What kind of service is that when thats their response to every question you ask them? Screw cricket wireless!

I have contacted Cricket wireless both in my home state and since I am living out of state about this issue, as well as e-mail and phone calls to customer service. They have done nothing to resolve the problem that they issued the wrong exchange for the phone and the phone now will not even conect to their customer service. Non of their customer service representatives give a rats ###. May be the phone choice of drug dealers and child molesters for a reason.

We've had Cricket for four years. At first we loved them, but over the last year or two they've become so bad, I wouldn't recommend their service to the devil.

First, they managed to allow someone to access my personal voice mailbox, meaning friends and family heard someone else's voice and name when it picked up and naturally confusion ensued. It's probably the only problem we've had that got resolved quickly, by a friendly rep, and without an issue.

Later we transferred my number to a land line. That took several weeks to resolve because Cricket wouldn't let the number go to the other provider.

After escalating it, someone finally apologized for "not flipping the right switch." Uh huh... I'm surprised from reading complaints here that they cheerfully refunded us for the time the number remained with them when it wasn't supposed to.

Next, my husband's NEW cell phone, not even a year old, dies recently. He attempts to go to a Cricket store only to hear that his phone is "obsolete." They've stopped selling not just the phone but its respective parts, and refuse to look at or service the phone! So now he's stuck with a dead phone that they won't fix.

Finally, we had a credit card number change around the time our bill would have been up. They attempted to run the old number, didn't work... they cancel the bill without even trying to notify us of the problem, even with a snail mail and email address on file.

Now as anyone who's gone through this mess knows, the only way you can update your account information is to either dial 611 on your Cricket phone, which we can't, because it's broken. Or you dial the 800 number, which requires you to input your number... and if your account got cancelled like ours did, it won't recognize it, and they hang up on you. So we're stuck being unable to pay our bill either.

I finally figured out how to get to a live person. I called the 800 number and at the prompt, told the system "Cancel My Account." So now you know how to get around that little trick :-)

But it doesn't mean you won't get a customer service rep with sand for brains. For the record, I normally NEVER lose it with customer service reps - I've worked in that field, I know how hard it is, and I believe in treating others with respect.

Today, I broke my own rule after several minutes of circular arguing because he first told me the account is current, then tells me it's cancelled because the credit card was no longer valid and it has an overdue balance. Well, which one is it?

After yet more back and forth I snapped and I told him just take my d*** credit card number, put it in your system, make this right or I will escalate this above your head, and STOP arguing with me. What does he do? Argues back that I'm not arguing with him!

I replied about 20 decibels louder than normal that I've had enough, I want this account current NOW, and don't p*** me off, at which point he puts me on hold, comes back on the line and apologizes.

So the account is current, but we got slapped a reactivation fee (after missing ONE payment folks!), and they "punished" us by making our account pre-pay instead of post-pay (like I care by now). What-EVER sir, just fix it.

Oh and as we get off the line, even with his knowing my husband's cell phone is dead, he says "We'll text you a confirmation of the bill pay to your phone number." Gee, thanks. I asked him can't you send it to an email address? He just grunts. I'll take that as a no.

Needless to say we're going provider shopping and cancelling our service ASAP. I imagine it'll be just as much fun transferring my husband's cell number to someone else this time around too.