The worst serive I have ever experianced. Between dropped calls and the inability to get through to customer service has caused me to drop this company.
When I was finally able to get through to a person by using my new provider to call an "inside" line, that person tried to send me back to 1-800-Cricket. When you call that number you end up transfering through a maze of useless messages where filannly you are asked to leave a messeage that is suposed to be returned within 3 business days. Well three messages later, two weeks of waiting, still no returned calls.
Anyone considering using Cricket as their wireless provider should think about it.
I bought a kyocera candid ii camera phone from cricket wireless. Last year (About 10 months ago). My phone...
I received an email from Cricket Communications advertising their new Cricket Wireless service. I wanted to...
First they said it was a "free" card with a months "free" service. It cost me $115 upfront just to sign up...
Crickets customer service is the worst I have ever dealt with. Now I know that the saying, you get what you payed for is true. Every month I would have to call and change something on my service, they always seemed to tack on extra services and charges even though I never asked for them. They always allowed me to do so, but how can I really "accidently" activate the internet? I explained to them every month that if I do not call and personally ask and approve the internet services then I do not want them. I would still have to call every month.
My boyfriend and I just got sick of paying for a service that was horrible. I never got service anywhere and having to call every month just got old. We went with another service and I called to make sure our account is indeed cancelled so we sotp getting bills. They told me I had no access to the account and cannot cancel. I asked them if I had no access to the account then how was I able to change the account EVERY month? They said I should have never been allowed to and that my boyfriend needs to call.
So then I asked them how not one, not two, but multiple people kept letting me have "unauthorized" access every month. I never talked to the same person so it was always someone different and it was not just a one time mistake, everybody I talked to at Cricket let me change the account or service. I told Jeremy he needs to call now and chew somebody out. I mean every month someone without authorization was able to access his account. They assured me I was on the account before we chose to cance;. I find it funny how I am only unauthorized when I try to cancel their servcice.
They are an absolutely horrible company without any regard for customer service. All they care about is getting money and seeing who they can screw over this time. I am in customer service myself and will make sure that everyone I talk to knows how bad and awful this company is and not to go through them ever!! They will never have my service or anyone I know's service again.
I recently moved and my bill was sent to my old address. I recieved the payment reminder text massage but still forgot to pay my bill. My phone service was suspended and I called the 800 number the next day to pay my bill and re-instate my service. I first tried to pay using the telephone service on wednesday 8/27/2008. You have to go through a long list of press 2 for this and 3 for that; enter your number and birthday, zip code, card number, expiration, security number, and then "say" 2 to process your payment today... Yeah right! I tried to say "two" and the computerized response said I didn't understand you. So I said "two" and he said to try again later and disconnected the call. I did this twice before calling to speak with a csr. She tried to run my card and it was "declined"... Twice. I told her I know the card works... Is there anyway I can pay online... Maybe that will work. She agreed that that would be worth a try. I went to the online bill pay and tried another two times with no success. I called my bank to make sure there wasn't problems with my card and everything checked out right. When we looked at my bank account, however, we noticed 6 pre-auth charges of $1.00. Meaning they are processing my payment 6 times!! I asked her if we could stop the payment and she said it was on hold and there is nothing we can do just yet... But she would keep an eye on it for me. Thursday the pre-auth charges were still there and friday 8/29/2008 I finally called again to see if we could resolve. (I didn't want to attempt to make anymore payments until we waited to see what those "pre-auth" charges were going to do. )
The csr I talked to said there was no such thing as a pre-authourization on my account and insisted that I pay her the amount due immediatley to have my phone re-instated. I asked her if those pre-auth's would be processed and I would be charged for my payment 6 seperate times... She said again there is no such thing. I asked to speak with her manager and she told me the manager would say the same thing... So I don't need to talk to them. This went on for about 10 minutes or so... I finally got so mad that I hung up the phone.
I waited the holiday weekend and tried again today 9/2/2008. I called cs and was put on hold for 56 minutes. When someone finally answered and I was able to explain to him the situation he tried to run my card again and guess what? Yep... Declined!! He said the information on my credit card account is wrong?!?! Wha? I said look... This has been going on too long and I can't go without a phone any longer. I told him I need to talk with a manager or someone in his office that can resolve this today... Right now!! He said, "hold one moment I will try to run the card manually... " and when he put me on hold he disconnected me.
I tried to call back... But the menu has changed. Now there is no "press 3 to speak with a customer service representative"... Now it says "press 3 to hear answers to our faq" are you kidding me?? I have tried every "press this button" and none of them connect me to a csr. How on earth do you get through to someone???
Now I still have no phone... And when I checked my bank account I have 2 more $1.00 pre-auth charges. I called the bank and in order to get the $8 in pre-auth charges removed I have to go down there and fill out paperwork and it will take time to get processed...In the meantime... I still don't know whether or not those pre-auth's are going to process leaving me minus $66.90 x8.
This is ridiculous... And there is no way I can make a payment... No way I can get a hold of someone that can help me... The only choice I have left is to go to a store and duke it out with some sales rep that has no idea what is going on. Wish me luck!! I will need it!!
You get what you pay for... Cricket is cheap for a reason...
Please listen to me, if you get cricket wireless, you are going to get low rate service, so if you want to do business, please consider someone else. You would do better with a pay per use phone. This people never answer the phone when they over charge your bill. I waited four hours average on speakerphone for five days in a row and no answer. I had to call leap wireless for them to even answer the phone. Are you gonna accept this [censored] from these idiots. Even after someone told you they suck?!?!!
This is why companies get away with things and don't care, cause of people like you who don't stand up and be a human being and not take that from them. We as a people have the power, without us. No company would exist. Think about it. You don't have to take this from these companies. We run this.
Also, now I cant get in contact with leap wireless, which is crickets parent company. I keep getting the run around on the pressing numbers to get to somewhere.
But guess what people, if you call sales, they will pick the phone right up. Don't do that to yourself, I care about you more than them enough to write this for free. Don't punk yourself out, there is always another option.
You could try icall or internetphone in the time being so you can get yourself together.
Please adhere, we must do something and one person won't help!
If you think the insurance that you have on your Cricket phone is worth the monthly fee, you are wrong. My...
I started to use Cricket on June 3, 2008.My plan is $35, 00 and I add international text mssg plan $5, 00.As soon I got home I've tried to send intl text, but the thing is I couldn't receive any intl text, I’ve tried to contact couple friends in another country to send me intl text again for couple of times. Unfortunately, I still couldn't receive any intl text.
I called the Customer Service (CS) right away, he said there's nothing wrong with my intl text, he said that it should be working and I have to try again. I’ve tried many times to send intl text to my friends, but still I can't receive any intl text.
I went to Cricket store in Dodge St, the CS checked my cell and she said there's nothing wrong with my phone. She suggested me if I still can't receive any intl text she'll make a trouble ticket. I said ok, just make a trouble ticket so the technical support can fix my problem. I asked the CS, how long does it take to fix my intl text, so I can receive my intl text cause I really need my intl text so I can contact my friends and family in another country, the CS said it took about a week or two. She also said that somebody will call me if it's been fixed. I’ve waited for 2 weeks, but nobody called me.
I called the CS like 4 times and I went back to the store, I got mad at her and I told her that she lied to me cause she promised me that after 2 weeks they can fix my problem. But they still can't fix my problem and not helping me at all.
I was really2 pissed cause it wasting my time, my money and my energy, I asked for a refund in 132nd W.Center, but they told me that they can't give any refund. They suggested me to do a trouble ticket again, I told them that I've already have a trouble ticket. They told me that I can exchange my cell but I have to pay $10, 00 shipping fee. I finally talked to the Manager, she told me the same that she can't give me any refund and I have to do a trouble ticket again, but this time she said she can exchange my cell without shipping fee. I told her, I don't want that, I just want to end the service cause Cricket was not helping me as a customer and the service was really2 poor. She said if I want to end the service I just have to disconnect the service and she didn't say sorry for what the Cricket has done to me, not even once! What kind of service is this? I have to pay $78, 86(cellphone+activation fee and other taxes) and Cricket is not really helping me at all, they’re not even trying to help! And she (the manager) told me too that there's nothing she can do about it. "Hello, there's nothing she can do about it?" Of course there is, Cricket should better give a good service to the customer, maybe the staff never get trained well of how to work in CS and how to work in cell phone business. Loyalty customer is the most important thing. But they're not helping the customer at all and didn't offer the best solutions to all customer's problems.
Why using CRICKET??? So, everybody out there, DON’T EVER USE CRICKET!!! Cause they lied all the time, not helpful and ###!!!
I bought my grandson a phone friday 13th 2008, and the phone will not turn on. It has been fully charged and he used it for only one day. The phone is insured, so can you please tell us what to do? His phone number is [protected]. You can contact me at [protected]. Thank you,
I was checking the $100 rebate fraud from another cricket customer. I totally agree. My dad is a customer of cricket. He originally bought two phones which he was going to receive $100 rebate from each phone making it a total of $200. He did everything he had to do and waited for the $200 check and never got it. He even called and they said they never received it. My dad re-send the copies and waited and once again never received anything. He called a couple of times and the same response that they never received anything. My dad was unhappy and realize that is pure business and cricket just lie. This happen more than a year ago. I just discover this website so I just wanted to let other know about our family experience with cricket. Don't trust rebates.
I had problems from the beginning. It took a month! I had to pay for that month that I had no service. It is virtually impossible to reach a real, live person! I could not get it working because my number was not in the system. I could not get my number in the system because I could not get it to work. I ran in circles until I finally went to a local dealer. I finally canceled my cricket service. I was told I was paid up until such-and-such a date, but it would be turned off then. It was turned off a day before I was told, but I was so frustrated by that time, I let it go. Two months later, I received a bill, which included late fees! Last night, three months after I canceled my service, I received a call from a man in india, telling me that I could reactivate my cricket phone and they would waive my remaining balance and the late fee. I explained that I did not owe anything. He then said I could reactivate it and they would waive the $15 activation fee. I began to explain that I already had service with another carrier and he hung up on me! I was very angry and tried to call back. Of course, I had to have a cricket phone number in order to contact a human, so I got nowhere.
Today, I am sending a letter to the corporate headquarters. I may get nowhere with them, but I am sending a copy to our better business bureau. I will not be treated like that!
On april 8, 2017, I purchased a cricket phone (Kycera lingo - for $261.25 which was to include the first...
Two weeks ago I walked into the cricket location in norwood, oh. I spoke to the sales lady there for about a...
I have had a cricket phone for 4 months now. The other day the phone dropped my calls 6 times in a row I...
Decided after hearing from friends and relatives about the great "cricket wireless service" that I would go...
I was transfered to a new job here in conway... I got to looking at the cricket service and could see where I could save money (Though I thought!) the rep told me I could get service anywhere in the green area. Since this phone was going to be used for work 95% of the time, I thought this to be a good deal! I work at a major college and I have to constantly go from place to place on campus. I did not purchase roaming at the time because I had no need for it though I thought!
In certain areas at the college I noticed I would go in to roaming... The automated voice would tell me that I had no roaming minutes and said I could purchase them with a credit card... Anyway I contacted cricket rep where I got my service... I told them I was going into roaming when I was in the cricket area and did not know why... I told her I was dead in the middle of the cricket phone area. Anyway I purchased 100 minutes roaming because my job required me to have a phone and I couldn't miss any calls.In the mean time, I contacted a rep after going through the automated crap and about 3 reps. I was credited for the roaming minutes, so I thought cricket was doing the right thing.
Anyway... As time went on I was receiving so many calls from my work on campus I ran out of the 100 roaming minutes... I called again and told them the story all over again... They told me that I had already been credited once for the roaming minutes and I couldn't be credited again. I told the rep that I wasn't asking for credit... I was asking for what was rightfully mine... I told her I used all my roaming minutes that I was paying an extra $5.00 for a month, when I shouldn't even be in roaming in the first place because I was dead in the middle of the green area!
I finally was connected to a manager who refused to give his name... He told me the same thing! They could not give me credit for their problem... I told him that I am supposed to get service in the green area without going into roaming... He then said that sometimes there are spots in the green area where it goes to a roaming tower and couldn't be helped... I told him that wasn't my problem and they should stand good for it since it didn't show the roaming spots on the calling area map I received when I purchased their service! He told me that it shows it on theirs at their office... I told him that the calling area brochures that they give the customer doesn't show the roaming spots it...
Anyway, he refused to do anything about it even after I threatened to tell all the kids I see on campus about their service... I even threatened to write the editor about this at our local newspaper... He didn't seem to mind ! I guess they can do what they want and rip people off !
I been having service with cricket for a year now and all i've been having is problems. My bill is usually...
What a nightmare dealing with cricket customer service. After being hung up on 3 times, I finally reached a supervisor who had no authority. Cell phone will not originate text messaging, the phone can only respond to texts received. Criket answer, sorry about that can't help you over the phone, take it in to the cricket store. Take to the cricket store, sorry, looks like your phone has a lock of some kind on it. Can't help you! Billing date incorrect. Sorry, we can't help with that. I am just frustrated with the whole cricket system. It is one of the most poorly run companies I have encountered yet. I am very dissapointed in them as a company. Of course, this problem is on my daughters phone. She has issues with huge phone bills and she thought that she would have control over phone bill with criket. My cell phone is through at&t. Thank god for reliable cell phone service.
My aunt purchased a cricket phone for me while working temporary in tx. What a mistake. She wrote a check for $60.00 for the november payment. It was cashed on the 26 of october and on november 2, my account was suspended. I called only to be told that I would have to furnish the documents so that they can research the payment at my cost and that it would take maybe seven days.
This has happened before. I am not paying additional fees for them to do the research and not being reimbursed.
I told them that I was filing a complaint against them with the texas attorney general and the csr proceeded to talk over me.
I am going with a company and have a two year contract with them.
This is crap. Btw, I am familiar how payment processing centers and lock box works.