This should be illegal!! Where are the fbi agents?? This service can get on tv and advertise to everyone durint the biggest recession that our country has ever seen. I think this company is the worst, especially because they used a free month and low cost to everyone when they know people were desperate to cut cost during this time.. Cricket has over charged me, every month i'm getting billed earlier and earlier on each statement, it took 3 weeks to receive my phone, they activated it before I even got it in my possession and I have never seen a free month yet!!. When you call customer service they are no help!! Some woman who gave me an alias name and said she cold not give out there corporate info. Know you know if you cant know where corporate is, somethings wrong!! Please be aware.. I think some law enforcement should really be involved here.
Shady business practices!
I was initially told the bill for the monthly service plan was going to be $45 a month :). Ok the first bill was $52, I wrote it off to normal fees: (. Now 6 months into service and the bill is up to $57 and I decide to look into the account detail (Yeah I know I know). I don’t know how but I was signed up for ringback tones, now they say I signed up for them 5 months ago and I have been paying for them ever since, well. I ask myself; could I have set up ring tones??? Lol no! Idgaf about ring tones. But since I was lazy about not looking at my bill its my fault, no! I didn’t set it up! Well who did? Idk! But you might think since ring tones weren’t used since it was set up they might decide to credit me? No! In fact now they want to charge me & everyone else $1.55 to have the courtesy of sending me a paper bill and finding these wierd charges, hmm. Isn’t that part of the service? One would think! Pg&e doesn’t charge for sending me a bill, neither does the city for my water, etc.. Etc… it is part of the service! In any case I canceled the ring back tones as will I soon cancel the service.
Oh yeah they also tried to stiff me on the rebate for the phone saying that I didn’t meet the time deadline, lol, I am glad I bought stamps when I mailed the form and followed the directions to a tee, & took photo copies. It sure helped when I had to fight for my refund.
What a waste of money, cant watch youtube due to the buffering. Its all about the money to these people. I...
They don't tell you that when you change a plan, you get charge 15 dollars for everytime you do it. I change the plan on 2 of my plans and got charge 30 dollars without anyone ever telling me this!!! Be aware, this is fraud.
Hey you there - you, considering cricket because you're sick of comcast's b. s. and hate at&t?
Stop! beg comcast for mercy, brown-nose at&t, send your grandma's cookies to your current provider and don't you dare switch!!!
Painfully slow, no customer service, you will not see your modem rebate, you won't be able to watch any streaming videos or load basic emails.
So far, I can no longer use the following websites (they will not load) : yahoo mail, gmail, youtube, myspace, and any picture-heavy site.
And you know what?
I get no signal on my cricket phone downtown. down town chicago. seriously. wtmfh???
Okay, for some reason, at least once in a year there are charges like $100 or $130 or whats over on our phone bill. During november 2008, a paper came in the mail saying that we owe $130; it's $100 dollars for something and $30 service charge. We had no idea what it is, the next couple of days we received a text message saying something like, "you're being charged $30"; both of our phones stopped working. So we went and paid that $30 at the cricket store. We asked what was the additional $100 for, all she could say was, "i don't know. " well, there was no reasonable explanation, she could've atleast called the real cricket company and take her time to ask for us. But since she was being such a stuckup! So anyways, we paid that $30. She told us we owe $100, well, a month later the bill came and it was still $130. We went back and complained to her that we already paid the freakin' $30, why are we still being charged the same?! And again, all she said was, "i don't know. " so whatever, we paid it to her, and we thought this would stop. But nope! Read what happened next.
The same day, we ask her to take off the extra $5 roaming minute off both of our phone. I don't know what she did, but she took off the credit card's automatic payment. Soon, our bill came up to over $160.
Okay, I don't know what's wrong with cricket, but their customer service is so bad. We did not ask her to take off our automatic credit card payment but she did, and I guess she wasn't being honest. And I don't why cricket will sometimes charge you so much... No explanation, no reasons too.
Also, when you call to complain to the company it don't even work. You can even call it right now 1-800-cricket all it suggest is just, "go visit your local cricket wireless store"
I went into a cricket wireless store about 3 weeks ago and bought their $40 dollar a month broadband wireless internet and the sales guy told me to put the purchase amount as a debit on my bank credit card. When I got home I already had the service before so I loaded the disk and installed the software... No internet. So I called 1-800-cricket and I got lie after lie about hitting #2 to get broadband. Actually #2 was an option for old customers to reactivate their service. After a 2 hour straight back and forth run a round I got a rep whi I tolsd what happened and she promised to give me the number and guess what number she gave me. A 800 number to a deaf line. But here is the worst part. My bank wells fargo put a dispute for the $70 charge and they said since it was a debit and not a credit it fell under debit rules for banking. So they denied the first claim because I apparently didnt go back to follow up with the store (Hell I was pissed after 2 hours of ying yang). So I went back to the store and the ghetto hispanic guy who stole my money said go to another store. I was like hell, no. So I called wells fargo and told them I tried to get my money back from the store and they took another claim (To their specifications for filing) and they denied me with a letter saying there was nothing wrong with the purchase. Excuse me!!! But what part of did not get service, money was stolen did you not get??? Cricket trains their employees to take a debit instead of a credit so they can steal your money and they know banks like wells fargo will side with them. Thats why he insisted on the debit. Cricket wireless stole my $70 and wells fargo let them do it. So I refused to pay wf some loans I owe them so they can see what it feels like to be a victim of theft... Haha!!!
Ever been completely screwed by cricket? Do you call and call but can't get a live person on the phone who...
On january 4, 2009 went to the cricket store and bought a cricket broadband after reading all the small print...
I have a defect phone- i just bought 2 months ago. I pay $5 a month handset protection. The company web-site list my specific phone as having defects and to bring it to the store to be fixed. I brought it to two different stores. None of them knew about the problem listed on their own website- http://www.mycricket.com/cricketsupport/faqs/details?id=664&fromsearch=0 THEN have the nerve to tell me I have to pay $35 to have it fixed????? WTF
I decided to purchase a brand new Motorola phone from Cricket to start using them as as my wireless service. I wanted to make sure that I had a good phone since I wouldn't have a land line anymore. I was told that this Motorala model was very good. My son has the same phone and never had trouble with his. I also received a free month service for purchasing the phone and using Cricket. I received my new phone in the mail 3 weeks ago.
From day one, the phone did not work. It takes forever to get anybody on the phone from Cricket and I called on a Saturday afternoon to find out where the nearest Cricket store was. It is one hour away from the town that I live in. I went to the store and the young man reprogrammed my phone. Didn't bother to check if it was working at that time and sent me on my way. After I got home and charged my phone for 8 hours as I was told to do, the phone still wasn't working.
Last Thursday, I called Cricket again and spent almost an hour waiting for somebody to answer my call. I was told that a new phone would be in the mail and I would receive it in 3 to 4 business days. I had to have somebody home to sign for the phone.
A week later, I still hadn't received my new phone. I called and again waited for almost an hour to have somebody answer my call. Now I was told by a young man that no, a new phone was never sent to me, that I had to go back to the store that was over an hour from where I lived and they would give me a new phone. I asked him about my free month of service. I told him I have not had a working phone now for 3 weeks, am I going to get my free month of service back? He said no. I asked to talk to a supervisor, was put on hold again and then disconnected. I called back and got ANOTHER young lady. She informed me that no, I wouldn't have received a phone in the mail, and no, I could not go to a store to get a new phone. I had to send back my old phone, wait for about 30 days, then I would receive my refund and at that time I could purchase another phone. I didn't have my box anymore to send the phone back, so again, I had to go over an hour away to the Cricket store to pick up a box to send the phone back in.
All in all, I lost time driving back and forth, time on the phone while I was at work, money for gas, waiting on a phone for 30 days and/or my refund. So I was out of my money and out of my phone, but none of this was my fault. Had I any idea, ANY idea what terrible customer service and representative knowledge would be, and what I had to go through to get a workable phone, I would have never gone with Cricket. I, too, will file a claim with the Better Business Bureau. I can't believe that this kind of customer treatment is allowed.
I have been hit with reactivation fees before by surprise because payment was not received after they automatically turn off our service unnoticed. Cricket has the nasty habit of turning off customers phone without immediate notice, then charging a 15.00 fee a month later for turning it back on, when the customer is unaware that there service was suspended in the first place.
Me and my spouse have had this problem with Cricket and we are SICK of it! Cricket also assesses other fees for paying at a store or kiosks (3.00 convenience fee + 3.00 service fee). These fees are fraudulent to customers since they are well hidden and charged when most vulnerable to subscribers.
Speaking of that customer service is HORRIBLE as well.
Well I contacted cricket customer service at *611 in feb. 09 to confirm a payment on my account and was told...
Don't use a company that can't stand behind their product by refunding customers that want to try them out!
Their coverage map showed our home in the middle of an excellent reception zone. That's what I used as my criterion for trying them. In reality we have zero bars. I had a hard time finding anyone who could talk about refunding any money. The store referred to Cricket themselves while Cricket referred me back to the store. Eventually I found someone on the phone who took the complaint but I didn't hear anything from them. When I called back, they told me it was denied.
BTW, I already received a new bill although I deactivated my service a mere 20' after activating it! I wish they were that fast with service.
i have three now my 2 teen-agers needed phones which i bought, less than 1 month i had 2 buy another1 45.00...
I am tired of being on phone trying to get my money. They shut you off if you dont pay on time, But I can sit here and wait for the money owed to me. That is not rite. Everytime I called I got the run around. First it was I had to wait 45 days of uninterupted service. Done that no check. Called again now they were proccessing it. Later still no check. Called again, now they say I need to wait 10-12 weeks... I have never heard of waiting that long for anything. Now my bill is due again...Should I pay it or tell them where to put their service!!! It isnt all that anyways. I loose connection after a while on it. Lost connection for some time and sat on hold for over an hour. When they finnaly answered they said they are out nationwide. Well am I gonna get credited for that time...I dont think so. I just called again looking for my check and they still tell me I have to wait 10-12 weeks. Why dont they tell you this stuff when you buy it. I dont think its rite. I am now calling my local new Call 4 action to look into this. DONT BUY CRICKET.
Cricket wireless claims to have fast wireless internet, terrible service, a dial up service is even faster...
I purchased this wireless phone and modem at the same time some 6 to 7 months ago. Paid a total of $300.61...
This company promises rebates for over priced products, then hires a third party to handle the rebates, and I think they get all the money that they rip off unjustly from cricket customers. I had a $50 mail in rebate for a broadband modem. I followed the extensive instructions (cut and paste etc., etc.) I sent it off to El Paso Texas with two more weeks on the rebate, only to recieve a letter that stated I activated outside of the valid dates for the offer! SCAM!! When I tried to call the number to the cricket rebate office [protected], all I found was a maze of recordings, never leading to anyone live to discuss the scam with. This company takes atvantage of the poor and working class. In these times, that is just a shame. Steer clear of Cricket. They lie and decieve!!
I have a complaint about the cell phone company, Cricket. This is a list of many complaints and issues I have had.
When my first payment was due on my service I tried to pay online but I could not. I contacted the company who said they would put a $3 waver on my account so I may pay in a Cricket store. The stores charge a $3 processing fee. I entered the store and went to pay bill however, they tried to charge the $3 dollar charge anyways. The man I talked to told me that there was no waver on my account and told me that it was my responsibility to figure out the problem not his. I asked him if he could call anyone to figure out what happened and he refused to do so and told me he would not waist 3 hours talking to a representative of Cricket to help me out. I raised my voice, about how I was unsatisfied with this out come and he proceeded to call the company. As I was waiting I spoke to an Asian male who I was curious about his nationality, because he looks like many of my family members. He told me he was Korean and I told him I was as well and told him my sister was from Korea. He said, " I love Asian women, especially the YOUNG ONES." That made me uncomfortable. The Korean male went back to play video games on his laptop, which was making lots of sound and I could not hear the other salesman over the gun fire. The man then told me that there was a $3 waver but I would not receive it till a few days after the transaction was rung out. I was a bit weary but I proceeded to ring the transaction out despite that. I was interputed by the Asian male who asked for the other associate to come over and check out this girl on his laptop who had big breasts and was wearing a glow in the dark bikini and how he would like to do something to her in a rave bar.There was a $3 waver fee but the customer service was less then satisfactory with the Cricket store located on 52nd St in Kenosha, WI..
My next issue comes with an insurance plan I payed for my phone. I was accepted for the replacement and was told that there would be no charge on the replacement, over the phone. I walked into a different Cricket store located on 22nd ave in Kenosha, WI. Where I listened to two associates argue about how one or the other passed gas and how it smelt like, faseis. The asked me if I could smell it and I told them I did. I told them I would like to pick up my replacement phone. He asked me for my number and began to fill out the paper work. He did so however, when he finished with my phone he told me that there was an $80 deductible along with a $5 proccessing fee. I argueed because I was told that I would not be charged. The worker said, "Not my problem bro." I asked to speak to the Cricket representive on the phone, which they began to tell me that it wouldn't do anything because everyone knows theres a $80 deductiable and no one would tell me it would cost me nothing. I spoke to the rep. and was told that there was nothing they could do because they were billing and I was given several numbers and was trasfered many times. Each time being refused to be helped. I finally gave up and told them I would pick it up another time. They said I had to pay for it because he rung it out already and it was under my name. I did not have money at the time and told them that. The worker called the Cricket Company and they could not reverse the trasaction. They said just come back when I had the money because they could not sell it to anyone. I said that was fine. He told me he would have the phone behind the counter for me and that when I wanted to pick it up it would be here.As I was talking to the worker another worker was talking to a customer on the phone and asked what her last name was. He said he just wanted to know if he knew her. And said goodbye. He then looked back at me and another customer and said, " Doesn't matter, she sounded ugly anyways." I was taken back at this but took it astride.
I came back a few weeks later to pick up my phone, and was told that he could not find a phone and that the person I talked to was not in and that he was a Representive for the Company. I kept asking for him to look for it but he just moved a few papers and said nope cant find it. I asked for him to look in the back and he did but came back after not even 15 seconds. He did not want to help me and told me to come back tommorow. I told him I could not because of my work schedule and asked if he could call the person up and asked if he was on call. He said he was and that he could not get his number at all. He said I could call the company and complain if i wanted but they wouldnt do anything. I called and they said they would give me a $3 credit on my account for the inconvience.
I came back the next day to pick up my phone and he activated my phone and began to ring out the transaction. He said that it would be $88. I asked what happened to the $85 I was told before. He told me it was $85 plus a $3 proccessing fee. I desided not to argue and just wanted to get my phone. I handed him my credit card and he told me it would be another $3 for using a credit card. I told him I was done getting screwed over and walked out. I called the Cricket company and told them I wanted to cancel my account and wanted the charges for the service to be cancelled. They said that they could not and that they had already cut my bill in half for not having a phone to use the service. I argueed and said that it is not fair that I would have to pay for a bill when I could not use the phone for a month. The rep. told me that she was sorry and she could do nothing but cancell my service.She then cancelled my service.
Also on there website they advertise a $70 online price drop on the phone I purchased online from them. On there basic page it shows the $70 drop but if you have an account and are logged in then you look on the website it shows a $20 drop. Which I got that they originally advertised on the website which I belived was the best deal.