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Customer Service

575 Morosgo Dr. NE
Atlanta, Georgia
United States - 30324
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat7:00 AM - 12:00 AM
Sun10:00 AM - 10:00 PM

Complaints & Reviews

rebate

On january 4, 2009 went to the cricket store and bought a cricket broadband after reading all the small print...

rip_off

I have a defect phone- i just bought 2 months ago. I pay $5 a month handset protection. The company web-site list my specific phone as having defects and to bring it to the store to be fixed. I brought it to two different stores. None of them knew about the problem listed on their own website- http://www.mycricket.com/cricketsupport/faqs/details?id=664&fromsearch=0 THEN have the nerve to tell me I have to pay $35 to have it fixed????? WTF

  • Ah
    A helper of the people May 21, 2009

    Sounds like the defect on your phones is considered a Warranty Issue that is why you were charged the 35.00 which I think is refundable. Now as far as Insurance that takes care of things such as Water Damage, Lost, Stolen, you drop it and the screen cracks etc. There is a deductible on that too. Depending on the model of your phone, it can be 35.00, 50.00, or 85.00 and there is 2 replacements a year and you need to call in the claim before you take it in. I took a look at the link you gave in your complaint and this is what it reads:

    Phones, Accessories and Warranty
    Motorola VE240
    What is the problem with the Motorola VE240 phone?
    A small number of Motorola VE240s are freezing at the Motorola logo and/or a blue screen is displayed during several scenarios. This is currently either a recoverable or an easily avoidable event.
    If this problem has occurred on your Motorola VE240, you should bring the Motorola VE240 phone to any Cricket company store for the phone to be re-flashed.
    Cricket's company stores are listed at http://account.mycricket.com/cricketlocations/. Please enter your address or zip code and look for the green "Cricket Corporate-Owned Stores."

    Not ALL CricKet Stores are a FULL SETRVICE STORE (Corporate CricKet) That is why it is very important to look up which stores are full service Corporate CricKet Stores at www.mycricket.com
    I do apologize that this was not explained to you upon the purchases of your phones. Unfortunately for the customers and the company there ends up being a lot issues that could be avoided if all the stores would take the extra steps in explaining this things to their customers before they leave the store.

    0 Votes
  • Bo
    BobbyG21 Feb 04, 2010

    On 2/3/10 I went to the corporate store of cricket located on 1616 n Mannhiem Rd in Illinois to get a loaner for my defective cell phone. My phone screen has been freezing and pad doesnt work at time. I had the phone for over a year and plus I paid insurance on my cell phone for over a year.

    The young lady customer rep and she was very nice stated to me that they don't do loaner's and if i wanted to have my phone repaired I will have to pay $35 up front just in case the cricket repair technician finds out that the defective cell was not damaged by me. If they discover that the defective damage was not causd by me, they would credit the $35 onto my cricket account.

    So I laughed and looked around to see if there are TV cameras on me because at that moment I felt like I was being PUNK"D.

    The customer service rep openened the back of my phone up and stated. See that green mark there inside the back of my cell phone indicates water damage and erosion. And she stated, she's not accusing me of dropping my phone in water but we just want to be sure.

    I'm thinken to myself on professional level All in ALL!! she's telling me the cricket corporation says I'm lying.

    WOW!!

    I asked the customer service rep, what is the purpose of me paying insurance on the cell phone I purchased from cricket. She stated to protect your cell phone if it's get lost or damaged, but the cricket corporation still requires a $35 upfront fee. She states it's like paying for car insurance and your paying a dedcutible.

    I told her I pay full coverage on my car insurance and I don't have to pay an deductible.
    And she was speechless and she apologizes and gave me her business card.

    I stated to the customer serice very nicely. In reality paying insurance on my cricket cell phone serves no purpose in the cricket corporation. The money paid for insurance is just a financial loss I will have to take. She shruggs and apologizes.
    I said thank you and told her it wasnt her hfault and she is just following Cricket Corporation policy
    and procedures.

    I walk out feeling very insecure about being a customer with the Cricketwireless Corporation.

    In this case the Cricketwireless Corporation should discontinue the insurance they offer their customers because it serves no purpose.

    We that there is a constant climate change in the enviromental. The air or climate changes caues defects in the cells but no one is stepping up to the Cricket Corporation.

    Majority of people these day cary their phone with them 24/7. Has anyone ever stop to think why water builds up in cell phones.

    IT CALLED CLIMATE CHANGE PEOPLE!!!
    Why do hard working tax pay people like us have to suffer for the benefit of the cell phone corporations like CricketWireless take advantage of their customers with theirr useles insurance policy.

    Jobs are hard to find and times are hard.The amount of money I paid for insurance on my cricketwireless cell phone could have been donated to some who really needs it.

    HERE"s TO YOU CRICKET CORPORATION!!!


    Bobby Glover

    0 Votes
  • Ca
    californiadealer Apr 04, 2013

    i think cricket wirelesss has a long way to go in order to copete with the big boys such as t- mobile verison att and sprint . I think their master agent prograhm is a joke that will soon bring them to thier knees .The agents rip off thier dealers by giving thier dealers sh-tty payouts witch will inturn trickle down to the customers so dealers can make up money they should already br getting insted they cram stores so close to one another that the dealers feel no loyalty from cricket communications wich drives them to scam thier own system by giving credits for a price to keep thier customers from going to the other stores in thier areas they promote esn tumbling and add a line and deactivate scams so thier customers can get over on cricket to keep money rolling through thier doors but inturn that will only hurt cricket and if you are an owner of a store like me iof crcicket goes down so does my store but i get why they do it becuase typicly they are trying to make up for getting screwed over by a master agent but thats no exscuse for cricket turning a blind eye to the fact that they let some one else take the blame for bad marketing and letting a middle man make dealers compete at an unfair rate wich hurts thier customer service and price ing wich directly reflects cricket communications chance at making a dominate move in the cellphone war if they dont take this serious and take care of thier loyal sister stores and elemanating the mater agents that are being scandless and scandless dealers i want cricket to thrive because i have cricket on my building and i hope to be part of a successfull corperation and help lead them victory in this cellphone war .I know they lost a of customers last year its not because cricket gives bad service its because in my openion that there is to much room for fraudgelent behavior because they are leaving thier dealers to the wolves of the industry crooked master agents and greedy dealers who have no loyalty to the corporation they should find good daelers rate them on am individual basis cut out the middle man go from the warehouse to the street with good products for a cheep price give your dealers a great price so that they can pass it on to the customers wich intern will come back ten fold its a no brianer if you have one lol but if you make the dealer suffer then the customer suffers wich intern cricket communacations suffers you cant build a pyramid upside down .Ive owned other businesses before and they did great my job as a hustler is to get between my customer and the big guy and bring my customer the bset deal they can get and i also would find dealers that could move product and front them inventory so they did not have to put out of pocket so they were helthy wich helped them make financial moves to improve thier locations wich intern they gave back to thier customers wich intern they gave back to my dealers wich intern stayed loyai like thier customers and they all gave back to me its a beautiful thing come guys get it together you could run this market lets do it put your nikes on get er done you have .i have a saying sometimes you get it sometimes you got it sometime you gotta get it and sometimes you get got .get it got it good .pyramid ...go cricket some where in southern california

    0 Votes

awful customer service

I decided to purchase a brand new Motorola phone from Cricket to start using them as as my wireless service. I wanted to make sure that I had a good phone since I wouldn't have a land line anymore. I was told that this Motorala model was very good. My son has the same phone and never had trouble with his. I also received a free month service for purchasing the phone and using Cricket. I received my new phone in the mail 3 weeks ago.

From day one, the phone did not work. It takes forever to get anybody on the phone from Cricket and I called on a Saturday afternoon to find out where the nearest Cricket store was. It is one hour away from the town that I live in. I went to the store and the young man reprogrammed my phone. Didn't bother to check if it was working at that time and sent me on my way. After I got home and charged my phone for 8 hours as I was told to do, the phone still wasn't working.

Last Thursday, I called Cricket again and spent almost an hour waiting for somebody to answer my call. I was told that a new phone would be in the mail and I would receive it in 3 to 4 business days. I had to have somebody home to sign for the phone.

A week later, I still hadn't received my new phone. I called and again waited for almost an hour to have somebody answer my call. Now I was told by a young man that no, a new phone was never sent to me, that I had to go back to the store that was over an hour from where I lived and they would give me a new phone. I asked him about my free month of service. I told him I have not had a working phone now for 3 weeks, am I going to get my free month of service back? He said no. I asked to talk to a supervisor, was put on hold again and then disconnected. I called back and got ANOTHER young lady. She informed me that no, I wouldn't have received a phone in the mail, and no, I could not go to a store to get a new phone. I had to send back my old phone, wait for about 30 days, then I would receive my refund and at that time I could purchase another phone. I didn't have my box anymore to send the phone back, so again, I had to go over an hour away to the Cricket store to pick up a box to send the phone back in.

All in all, I lost time driving back and forth, time on the phone while I was at work, money for gas, waiting on a phone for 30 days and/or my refund. So I was out of my money and out of my phone, but none of this was my fault. Had I any idea, ANY idea what terrible customer service and representative knowledge would be, and what I had to go through to get a workable phone, I would have never gone with Cricket. I, too, will file a claim with the Better Business Bureau. I can't believe that this kind of customer treatment is allowed.

  • Cu
    Cultured Bum Mar 22, 2009

    Sorry about the cricket customer service for cricket man I do admit it is terrible.

    I happen to work at a cricket authorized dealer (that is a store who sells cricket phones but not affiliated with Cricket) and we strive to help our customers best we can with their phones, that is why I recommend my customers to just get a phone at the store instead ordering online, this type of hassle can and does happen from time to time.

    As for the cricket network it is surprisingly good, the 3G network is very fast and reliable. I'm very sorry that your experience had to be a bad one.

    I don't per say care much for the Cricket company itself nor endorse it over any other, I just hate to hear all the hassle that people go through when they order online and wish I could have helped them with person to person service.

    0 Votes
  • 1s
    1smartcookie Mar 29, 2009

    I am not trying to let Criket off the hook here but I honestly believe that your first mistake was getting a motorola phone. They are not good phones to begin with. I had two motorola phones and both had to be returned. On one occasion, I had argued up and down with the sales person at one cell phone store about selling me a phone that was used because the reception was soo bad. Well fast forward to a year later when I ordered another Motorola phone directly from Team Mobile and guess what? I had the same problems, phone calls dropping, background noise, shotty reception. I am not minimizing your troubles with Criket but I just feel as though maybe part of the problem could have been with the brand of phone you purchased. Maybe. I actually hear that Criket phone service is not to shabby and I am thinking of trying it myself.

    Oh and for the record, Contrary to the opinion stated above. I always suggest purchasing directly from the Company itself. Its alot safer because you know who you are dealing with, Secondly, You have a better chance of getting them to honor their refund/sales policies. and finally if anything goes wrong you know who to go after.

    0 Votes
  • Br
    Briankelly Oct 19, 2009

    Well, Let me say, I completly agree, customer service is TERRIBLE, I've had to deal with cricket on 3 occasions and not once was ANYTHING resolved...not to mention the "customer service" reps were flat rude...NO sence of compassion or even a care about the customer...once you become a customer that ONLY advantage you can see is the price...and as far as the service being 3G and "good" goes, COMPLETLY wrong...sadly I am still a customer... and I'll tell you, the phone service is choppy, internet SUX (wont even play a lousy youtube video without pausing 3-4 times during...pitiful..but they hook you with the cheap price...and I "in my opinion" think this is why they're rude...they cater to the people who do not have an endless budget for service like them... and treat them however they want to (which from what I've seen is NEVER good).. BOTTOM LINE----->If you go Cricket, be cautious, you will most likely regret it.

    0 Votes

awful company

I have been hit with reactivation fees before by surprise because payment was not received after they automatically turn off our service unnoticed. Cricket has the nasty habit of turning off customers phone without immediate notice, then charging a 15.00 fee a month later for turning it back on, when the customer is unaware that there service was suspended in the first place.

Me and my spouse have had this problem with Cricket and we are SICK of it! Cricket also assesses other fees for paying at a store or kiosks (3.00 convenience fee + 3.00 service fee). These fees are fraudulent to customers since they are well hidden and charged when most vulnerable to subscribers.

Speaking of that customer service is HORRIBLE as well.

  • Sd
    s.duerson Apr 24, 2009

    I totally agree i got hit with that 15.00 charge as well after i tried to change my phone # on a flashed phone with Cricket i had to buy a used cricket phone and they charged me 15.00 reconnect fee and i done it myself at home, This company is rediculous


    I Agree,
    Scott Duerson

    0 Votes
  • Is
    Isac Orahim Oct 22, 2009

    $ 15 reconnect fee sounds very good compared to what they charged me, $ 28.59 to reconnect my wireless Internet!
    Several calls to customer service gave no answers or solution of any kind. All I got back from customer service was insults to my intelligence and added aggravation.
    Long story short, and my advice to all of you people out there:
    Stay the hell away from anything that says 'cricket' on it!

    0 Votes
  • Il
    IlianaZulisMOM Sep 20, 2013

    My complaint is not towards sales services. Is a personal issue the Child support Enforcement issue a garnish letter for a Tucson AZ Cricket employee & they haven't done any of the following to deduct from this Father check Arturo Durazo if this won't progress I won't have no other choice but go through courts again & this time with cricket on it for not complying Az state order by the court. By the way I love my service.

    0 Votes

disconnect due to misleading info at *611

Well I contacted cricket customer service at *611 in feb. 09 to confirm a payment on my account and was told...

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unreliable coverage maps

Don't use a company that can't stand behind their product by refunding customers that want to try them out!
Their coverage map showed our home in the middle of an excellent reception zone. That's what I used as my criterion for trying them. In reality we have zero bars. I had a hard time finding anyone who could talk about refunding any money. The store referred to Cricket themselves while Cricket referred me back to the store. Eventually I found someone on the phone who took the complaint but I didn't hear anything from them. When I called back, they told me it was denied.
BTW, I already received a new bill although I deactivated my service a mere 20' after activating it! I wish they were that fast with service.

bad phone service lost singles had 2 buy 2 extra phones because of poor products rude support tech&s

i have three now my 2 teen-agers needed phones which i bought, less than 1 month i had 2 buy another1 45.00...

the run around and poor service

I am tired of being on phone trying to get my money. They shut you off if you dont pay on time, But I can sit here and wait for the money owed to me. That is not rite. Everytime I called I got the run around. First it was I had to wait 45 days of uninterupted service. Done that no check. Called again now they were proccessing it. Later still no check. Called again, now they say I need to wait 10-12 weeks... I have never heard of waiting that long for anything. Now my bill is due again...Should I pay it or tell them where to put their service!!! It isnt all that anyways. I loose connection after a while on it. Lost connection for some time and sat on hold for over an hour. When they finnaly answered they said they are out nationwide. Well am I gonna get credited for that time...I dont think so. I just called again looking for my check and they still tell me I have to wait 10-12 weeks. Why dont they tell you this stuff when you buy it. I dont think its rite. I am now calling my local new Call 4 action to look into this. DONT BUY CRICKET.

  • Re
    Red Blood Nov 04, 2009

    Cricket has run a scam every month for many years. The dealers are powerless to change anything, the company stores are equally useless. The Cricket phone scam runs unabated to this day.
    The company stores have armed security guards inside. Why? Because of the cash they take in? No, absolutely not. The guards are in the stores because enraged customers have created a threatening climate in the stores. The Cricket scam is bilking millions of dollars from trusting customers every year, the company generates so many angry people the armed security is needed to protect the employees and more importantly, Cricket property in those stores. The company is a criminal organization, pure and simple.
    The thief in charge is Stewart (Stewie) Douglas (Duggie) Hutcheson; he owns a nice home at 855 San Antonio Place in San Diego, CA Zip code 92106-3020. He needs to hear from more of his victims. The company phone is useless, the 611 Cricket phone-bot is also a series of dead end loops. They have made the last scam on us. We are dedicating the rest of our lives to crush Cricket and prosecute its leaders. Fraud, lies, theft and delay are the company's everyday practices.

    0 Votes

super low speed & evil service

Cricket wireless claims to have fast wireless internet, terrible service, a dial up service is even faster...

rebate never came

I purchased this wireless phone and modem at the same time some 6 to 7 months ago. Paid a total of $300.61...

rebate

This company promises rebates for over priced products, then hires a third party to handle the rebates, and I think they get all the money that they rip off unjustly from cricket customers. I had a $50 mail in rebate for a broadband modem. I followed the extensive instructions (cut and paste etc., etc.) I sent it off to El Paso Texas with two more weeks on the rebate, only to recieve a letter that stated I activated outside of the valid dates for the offer! SCAM!! When I tried to call the number to the cricket rebate office [protected], all I found was a maze of recordings, never leading to anyone live to discuss the scam with. This company takes atvantage of the poor and working class. In these times, that is just a shame. Steer clear of Cricket. They lie and decieve!!

  • Ag
    aggravated Apr 17, 2009

    i sent my rebate in 2 months ago and havent received anything back yet.this sucks.

    0 Votes
  • Ma
    maria archer Jun 07, 2009

    i sent my rebate in 2 and 1/2 months ago and have not received it from my broadband.ive been a customer for 5 years iam seriously thinking about ending my service, because iam not being treated like a valued customer. sincerely pissed off maria archer in buffalo new york

    0 Votes
  • Sv
    svetoslava Sep 17, 2009

    to all you guys that have the same issue as i do, does it do anything when you complain online? can we just make a fanclub to sue those mother efers?

    0 Votes

customer service and payment

I have a complaint about the cell phone company, Cricket. This is a list of many complaints and issues I have had.

When my first payment was due on my service I tried to pay online but I could not. I contacted the company who said they would put a $3 waver on my account so I may pay in a Cricket store. The stores charge a $3 processing fee. I entered the store and went to pay bill however, they tried to charge the $3 dollar charge anyways. The man I talked to told me that there was no waver on my account and told me that it was my responsibility to figure out the problem not his. I asked him if he could call anyone to figure out what happened and he refused to do so and told me he would not waist 3 hours talking to a representative of Cricket to help me out. I raised my voice, about how I was unsatisfied with this out come and he proceeded to call the company. As I was waiting I spoke to an Asian male who I was curious about his nationality, because he looks like many of my family members.  He told me he was Korean and I told him I was as well and told him my sister was from Korea. He said, " I love Asian women, especially the YOUNG ONES." That made me uncomfortable.  The Korean male went back to play video games on his laptop, which was making lots of sound and I could not hear the other salesman over the gun fire. The man then told me that there was a $3 waver but I would not receive it till a few days after the transaction was rung out. I was a bit weary but I proceeded to ring the transaction out despite that. I was interputed by the Asian male who asked for the other associate to come over and check out this girl on his laptop who had big breasts and was wearing a glow in the dark bikini and how he would like to do something to her in a rave bar.There was a $3 waver fee but the customer service was less then satisfactory with the Cricket store located on 52nd St in Kenosha, WI..

My next issue comes with an insurance plan I payed for my phone. I was accepted for the replacement and was told that there would be no charge on the replacement, over the phone. I walked into a different Cricket store located on 22nd ave in Kenosha, WI. Where I listened to two associates argue about how one or the other passed gas and how it smelt like, faseis. The asked me if I could smell it and I told them I did. I told them I would like to pick up my replacement phone. He asked me for my number and began to fill out the paper work. He did so however, when he finished with my phone he told me that there was an $80 deductible along with a $5 proccessing fee. I argueed because I was told that I would not be charged. The worker said, "Not my problem bro." I asked to speak to the Cricket representive on the phone, which they began to tell me that it wouldn't do anything because everyone knows theres a $80 deductiable and no one would tell me it would cost me nothing. I spoke to the rep. and was told that there was nothing they could do because they were billing and I was given several numbers and was trasfered many times. Each time being refused to be helped. I finally gave up and told them I would pick it up another time. They said I had to pay for it because he rung it out already and it was under my name. I did not have money at the time and told them that. The worker called the Cricket Company and they could not reverse the trasaction. They said just come back when I had the money because they could not sell it to anyone. I said that was fine. He told me he would have the phone behind the counter for me and that when I wanted to pick it up it would be here.As I was talking to the worker another worker was talking to a customer on the phone and asked what her last name was. He said he just wanted to know if he knew her. And said goodbye. He then looked back at me and another customer and said, " Doesn't matter, she sounded ugly anyways." I was taken back at this but took it astride.

I came back a few weeks later to pick up my phone, and was told that he could not find a phone and that the person I talked to was not in and that he was a Representive for the Company. I kept asking for him to look for it but he just moved a few papers and said nope cant find it. I asked for him to look in the back and he did but came back after not even 15 seconds. He did not want to help me and told me to come back tommorow. I told him I could not because of my work schedule and asked if he could call the person up and asked if he was on call. He said he was and that he could not get his number at all. He said I could call the company and complain if i wanted but they wouldnt do anything. I called and they said they would give me a $3 credit on my account for the inconvience.

I came back the next day to pick up my phone and he activated my phone and began to ring out the transaction. He said that it would be $88. I asked what happened to the $85 I was told before. He told me it was $85 plus a $3 proccessing fee. I desided not to argue and just wanted to get my phone. I handed him my credit card and he told me it would be another $3 for using a credit card. I told him I was done getting screwed over and walked out. I called the Cricket company and told them I wanted to cancel my account and wanted the charges for the service to be cancelled. They said that they could not and that they had already cut my bill in half for not having a phone to use the service. I argueed and said that it is not fair that I would have to pay for a bill when I could not use the phone for a month. The rep. told me that she was sorry and she could do nothing but cancell my service.She then cancelled my service.

Also on there website they advertise a $70 online price drop on the phone I purchased online from them. On there basic page it shows the $70 drop but if you have an account and are logged in then you look on the website it shows a $20 drop. Which I got that they originally advertised on the website which I belived was the best deal.

extra charge for bill on time

Cricket is charging the undersigned with a $3 charge for paying my phone bill on time. I pay my bill at the cricket store where I bought 2 phones.
They don't mail you a bill. They don't even provide you with an invoice upon paying cash at the store.
When I question this their answer was; " if you want an invoice, we will charge you .55 cnts for doing so".
So they just hand you a receipt.
On the other hand, I am charged $3 for paying my bill on time.

"this is nothing but a ripoff". I thought this company was better than the other wireless crooks!

So I will be filing my complaint with the texas utilities commission.

  • An
    anothernutcase Mar 23, 2009

    Yea...no ###!
    They do the same thing here in Vegas. $3.00 for paying cash, what a rip-off! $35.00 a month sounds good, but it (actually) costs...$42.04 out the door.
    From: Another aggravated customer!

    0 Votes

poor customer service and rude treatment

i am writing because i would like someone from your corporate office to call me in regards to the way your...

service, using wrong information

Bought phone 2 months ago. Paid nearly 200.00 bucks. Rep activated my phone under someone elses information. Rep at store said to call cricket, cricket said we had to drive to our nearest corporate store which by the way is 30 miles away to have the information corrected. We drove to the uvalde store and was told it was fixed. 1 hour later we called our house phone (My wife and I that is) caller id was still registering under someone elses name. So for the heck of it I tried to register my phone on the my acounts page on mycricket.com when we typed in our number and had password texted to cell, I logged in. Every peice of info is incorrect, not remotely close to correct. Sad thing is, I gave the rep my drivers lic. And everything is incorrect. My name is mark, but caller id say's i'm cody??? My address digits are 501, cricket has 907?? I prepaid 20.00 for flexbuckett, doesn't show. We were wanting to add my wife a phone to my account, but this put cricket into perspective. They have awful customer service. Guess cody... Sorry dude, but I have no intentions of paying your bill man!!!

  • Br
    BrianaS Jul 30, 2010

    The only reason i can think of for someone putting the wrong info on your account is they may have had other people buying a phone. when your account is set up and we put in the address and hit submit it will spit it out if that address doesnt exist. perhaps you were gave someone elses phone. the caller id issue happens alot. its because several people dont pay their bill and their number gets used again. in most cases that will clear up in 3 weeks. never go to a cricket store that deals with boost and t-mobil they are not authorized dealears.

    0 Votes

no rebate check, like advertised

I have been trying to contact cricket to get my $50, 00 rebate check, the phone# thats on my invoice has been disconnected, I have found another phone# on the back of the invoice and called it, it's all recordings that does not help me in any way, so I called that number back and pushed 1 for new service, then I could finally talk to a person, and explained my situation, all they could do is give me a number that has been disconnected or the same number that is a recording that does not help me, I went to the cricket store, and that person could not help me at all, all she could do is give me the same number that I have already called, I asked the person at the cricket store if she could disconnect my service, and she can't even do that, people that were waiting in line told me to just leave the store, because they had to wait too long, as i'm getting ready to leave, she told me, just don't pay your bill, I see that i'm not the only person that's having problems with cricket,

  • Ca
    casa grande Mar 05, 2009

    Do not connect a magic jack 2 your pc using cricket broadband the reception is terrible.

    0 Votes
  • To
    Tony Funches Apr 08, 2009

    Please copy / Paste this all over the internet, numbers can be powerful persuaders ...

    Somewhere along the road to Free Market Capitalism, Schmucks-In-Suits decided to insulate themselves from the public/consumers they rip off. The solution to that is simply print out & fax, snail mail MOUNTAINS of individual complaints directly to the offices of the parent company, as well as including the "copy correspondence" caveat @ the bottom of said page showing that YOUR Legislator is receiving the same notification. This will cause the Unholy Pair of them to sit up & take notice that The Barbarians Are indeed At The Gate ...

    Leap Wireless (wholly owns Cricket)
    Headquarters
    10307 Pacific Center Court
    San Diego, California 92121
    Tel: 858-882-6000
    Fax: 858-882-6010

    Delightful Mischief

    0 Votes
  • Sl
    Slider Jun 03, 2009

    I ordered the usb broadband. I got it and they charged me saletax on full amount of $180 when i only paid $50 for usb and $25 for activation. I should have paid sales tax on $75 (50+25) They told me they will not fix that. I should wait till I get the usb modem and then call. I called and they told me that they can not adjust that. I have to go to local corporate store. I will go there to see what they say. This Cricket Company really really sucks. All they want is your money. I had phone with them and disconnected that as well. Now even before I try their broadband i am facing problems. After reading NO REBATE CHECK from CRICKET from many people. I am not sure what to do. They give you first month free to try but activation is what you stuck with $25. Why no other company would do that. Cincinnati Bell will refund every penny you pay them if you bring the phone back and would not say anything if you used upto 30 minutes of time as well. The Cricket seems like a third world company. They need to do business outside of USA. Texas based companies are rude another example is Tiger Direct .com.

    0 Votes
  • Rh
    rHONDA MESSINA Oct 13, 2009

    IVE BEEN WITH CRICKET FOR 5 MONTHS MY PHONE THAT I HAD PEOPLE COULD HARDLY HEAR ME ON THE OTHER LINE. ALSO THE TEXTING WAS SLOW. PEOPLE DIDNT GET MY TEXT UNTIL DAYS LATER. i WENT BACK TO THE STORE AND BOUGHT ANOTHER PHONE, THE SALES PERSON TOLD ME THAT I COULD GET A MAIL IN REBATE FOR $50.00. TODAY I GOT A FORM FROM CRICKET THAT SAYS THAT MY CRICKET REBATE WAS DECLINED FOR THE FOLLOWING REASON. mY CRICKET WAS ACTIVATED OUTSIDE OF THE VALID DATES FOR THIS OFFER. i AM REALLY DISGUSTED ABOUT THIS AND I WOULDNT ADVISE ANY ONE TO GO WITH CRICKET. THEY ARE LIARS AND SCAMMERS. AND MY FRIENDS THAT HAD CRICKET, DIDNT PAY THERE BILL AND ARE NOW WITH BOOST MOBLE MUCH BETTER COMPANY AND BETTER SERVICE.

    1 Votes
  • De
    decryptionz101 Dec 05, 2009

    Cricket company are scam artist and liars.
    I waited my 45 days after sending in my rebate and then waited 30 more days for them to send it.
    After not receiving it I called and they said it was sent back, so I called my local post office and they stated they never received it.
    I called cricket and they said they would resend it.
    I have been waiting another 30 days and they have not sent anything.
    That is 45 days plus 2 months and nothing.
    I am not paying my bill because they owe me money, I will just go with another service provider.
    Cricket company can go screw themselves.

    1 Votes
  • Sh
    shaiguy May 15, 2010

    well after reading all this stuff im not gonna hold my breath on getting that freakin 50.00 rebate check freaking cricket .now im [censor] outta luck with my house cell phone wireless and [censor] luck thanks alot cricket youy [censor]in [censor]s

    1 Votes
  • St
    studymywords Aug 21, 2010

    Well I see that these were posted awhile ago but you wont be surprised to know that Cricket is still up to these antics. I just checked my rebate status on a broadband modem and they claim I bout it out of the deal range. Their website has current and past offers and it clearly states that i purchased my modem and sent off the rebate info well within the range. This complaint will be sent to the BBB. Such a rip off. Why would the associate even tell me about the rebate unsolicited and give me all the forms if it wasnt a valid offer? Because it was! Recently went in to pay my bill and once they have you as a customer, the service quality drop dramitically!

    0 Votes

didn't receive rebate as promised

I mailed in the required documents by the date necessary, Sept 29th to be precise, and have yet to receive the rebate check. I called the automated phone line and it stated that the check was mailed on Dec. 15, however I have yet to see it and the date is now Jan. 12. I know it would not take a month in the snail mail system. I didn't receive any help on the automated phone system as it hung up when it said the check was mailed out on Dec. 15. I'm hoping that I will have a better response with this.

fraud

i bought & paid for 3 cell phones & 1 month service over the phone with cricket. when i recieved them they were refurbished phones which they didnt inform me (the packing slip did)but i said "oh well" then couldnt get them activated, so cricket said take them to the store where they also couldnt do it. i called back & discovered i needed tri band phones & they sent phones with a kansas city mo. area code when i live in illinois. i was told they will never work to send them back at my shipping expense & i cant get the activation fees back when the gosh darn phones couldnt even be activated!!! plus it will take 30-45 days to even get back what little money will be left. all i got out of a supervisor was "sorry but there is no complaint numbers or adresses. so i will be in touch with small claims the attorney general & thbetter business bureau!! stay away! its misrepresentation & fraud!! what a joke of a company!

  • Ni
    Nicole May 26, 2009

    The Cricket Cell phone service is the most unreliable service i have ever dealt with. The customer service is horriable, and I also went to get my phone activated and they told me I had to drive all the way out to lansing. I did just that, and they couldn't help me eather. They told me that they could not even activate the phones they got off the internet. I was like you have to be kidding me. So over two weeks i've called variouse places and got people who don't know their head from their butt, and can't answer any of my questions. Cricket is ghetto PLEASE Dont go with them. They also try to sell you crappy phones for tons of money. It is one big rip off. They don't know what customer service is as far as i'm concerned and they are not ready to even try to help!!!

    0 Votes
  • Ri
    richellekajfosz Jun 22, 2009

    Ive had cricket for over 4 years now. Never had much of a problem until recently. My husband is on my account and he bought a $400 phone from them. Within 2 months the phone stopped working all together. We had insurance so we took the phone to a cricket dealer where I had to file a claim and pay a deposit of 80 dollars. I paid the 80 dollars and the best the could do for us was give us this cheap ### rebuilt nokia. We had that phone for a month and now its crap too, it just scrolls through the menu and freezes and they want me to pay another 80 dollars to get another one...you have got to be kidding. Then this month I set up a pridge pay plan to pay part of my balance one week and pay the remaining balance I owed the fallowing week. Wheni apid the remaining balance of 86.56 I saw on my bank account they took $207 dollars from my bank account. Very pissed off at this point I called. I couldnt talk to a customer service rep because I was on a beridge pay plan, so then I tried going to a dealer, it was sunday so they are closed. Finally I had to drive all the way to my sister in laws to use her cricket phone just to talk to someone. This lady who hardly spoke english argues with me for about 30 minutes telling me I was in the wrong and if they refund me the extra money they stole from me they would interrupt my services. I was asking for a supervisor. she continually put me on hold and kept picking it back up instead of getting me a supervisor. Finally she got sick of hearing me scream in her ear an hour later she got me a supervisor named Allen. I explained the situation to him. He offered to get the refund of 120 dollars back into my account within 24-48 hours. So when I drove all the way back home I get a voice mail from Allen saying he forgot to get the account number, he didnt leave and extension or anything. So since I couldnt use my phone I again had to drive to my sister in laws to use her phone. When A rep answered I gave him Allens name and explained I was returning a call. He told me there was no Allen there and that If they do a refund it could take up to 14 days. So I again I had to argue for them to get me a supervisor again. I got ahold Of her and she put me on hold to look up the account. I sat on hold for 30 minutes and finally gave up. I had to just go through my bank and put a hold on my account for them to get my money back for me. Im taking my business to t-mobile.

    0 Votes
  • Mi
    Michael Metcalf Aug 14, 2009

    I have been with cricket for over 9 years in phoenix az when i call them for a question about my bill they can never explain the bill. and you always get the run around from them and
    and their has been several times when they say my bill is more then it is and i have had to go to main corporate in sandiego ca I've threaten to turn them into to the attorney generals off in phoenix AZ and i got a quick response but any other complaints about their rude customer service them calling my wife a bi***** they have told us to Fu****** off if you read this you should go to the BBB site to check out all the complaints and the only sad thing this is the only phone we have and i have major medical problem and they tell us they don't give exstetions on bridge pays they will just shut the phone off and 911

    0 Votes
  • Ci
    cindywindy100 Apr 21, 2011

    Hello,
    I will add my complaint here to Cricket's long list. If you are a Cricket client or even former client you should be aware of this.

    I was a many-years Cricket Communications customer, who recently switched to Sprint/Boost several months ago. When paying my monthly bill with Cricket (as with Sprint/Boost), I paid month-to-month as my bill became due, always paying my bill online on Cricket's website using my Visa debit. This morning, April 21, 2011, I was alerted by my banking institution that there was a $99.00 charge to my bank account by Cricket. I have NEVER authorized an automatic bill pay from Cricket ... nor would I. I immediately called the payment company Vesta, who accepts payments on behalf of Cricket and many other cell phone companies, whose representative explained to me that when Cricket signed the contract with their company last month to begin accepting payments, that when Cricket transferred their client/former client information over to Vesta, that anyone who has ever paid their monthly bill with a credit or debit card now or in the past, was automatically defaulted to the "automatic bill pay" option. This "opting in" to automatic bill pay was done WITHOUT having their clients' knowledge, permission and without prior notification.

    I double-checked my old account online and confirmed that the box for "automatic bill pay" is unchecked, as it should be. I have NEVER opted in to their automatic bill pay option, yet $99.00 in funds were automatically withdrawn out of my account this morning by Cricket Communications without my knowledge or permission.

    When attempting to contact Cricket Communications several times this morning, the voice prompt keeps you on hold forever and nobody ever picked up any time that I called. I have subsequently filed a complaint with the Better Business Bureau and the Arizona Attorney General consumer complaints division, AND contacted my local news agencies. What they have done to their clients and former clients is not only unethical, but it is illegal. This company needs to be shut down.

    0 Votes

no service

The worst serive I have ever experianced. Between dropped calls and the inability to get through to customer service has caused me to drop this company.
When I was finally able to get through to a person by using my new provider to call an "inside" line, that person tried to send me back to 1-800-Cricket. When you call that number you end up transfering through a maze of useless messages where filannly you are asked to leave a messeage that is suposed to be returned within 3 business days. Well three messages later, two weeks of waiting, still no returned calls.
Anyone considering using Cricket as their wireless provider should think about it.

  • Ji
    Jim8976 Mar 25, 2010

    I get more than normal missed calls. The phone just won't ring and the person calling must leave a message. I won't how many people don't leave messages and find someone else to call. I am self employed and this is my only phone,

    0 Votes
  • Ri
    RippedoffbyCricket Apr 28, 2011

    I bought a Cricket phone 2/12 months ago. The day it arrived i went to activate the phone. It started downloading whatever it is that is needed to
    active. And a message popped up that Id need a better signal to activate. I had 1 bar for a signal that immeadiatly turned into an X.
    So i jumped in the car drove 6 blocks ang 4 bars...Activated the phone.
    Of course on returning home...no signal.
    I used my landline and called Cricket, I was told to reset the phone...I did. No signal.
    I drove my 6 blocks and reactivated it.
    I called back Cricket, told them it was no good...no signal. The wrote up a work order on it for me, I explained i wouldnt be at home i was going to Vegas to see my parents. I was informed it would take a week to send someone to check the tower for signal strenth. Not to worry...Just contact them when i got home and id either get a working phone or a refund.
    I did, I was informed my service ticket had been upgraded to Level 2. I was told i needed to go to one of their qualified service centers to get my phone checked, So off i go to wait in line for 45 minutes just to be informed that they coould do nothing for me.

    When i asked about a refund he told me i had used over 30 minutes and a refund wasnt possable. Of course i was never informed of this.
    Returning home i called back Cricket. Of course im speaking to someone different...Go through to 10 minutes to explain all of this. I was told not to worry...I would be refunded for any lost service but i was stuck with the phone. I was mad. But i was talked into letting their tech people work on it over the next 5 weeks.
    Finally i had had enough...Id been billed 2 times for a phone that doesnt work.
    I must have called them 20 times to try to get some sort of credit and terminate the service. I was hung up on at least 10 times.
    Was transfered to someone who could terminate the service 5 times only to recieve a message that all the representatives were busy...call back later.
    At one point i was told i had a whopping $5 credit coming to me...until i was hung up on.

    The phone ended up costing me over $250 and hours on the phone

    Never never again...save yourself the headaches...good riddence

    0 Votes

poor service, misrepresentation and fraud

I bought a kyocera candid ii camera phone from cricket wireless. Last year (About 10 months ago). My phone...

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