I am finding out how bad their customer service is. I went into a store to post a bridge payment, I then had 7days to pay the balance(2/15/10). I paid the balance 2/12/10 on line. I received a conformation # and an email for my payment. Well 4day after I submitted payment my service was disconnected. No active line means no contact with customer service. I go to the store on 2/16, some lady on the phone restores my service and tells me to fax over the copy of my CC statement showing the money being dept from my card. Well I try the fax# several times only to get a fast busy signal. Later that evening after I've get of work I try and call Customer service to verify the # only to find out that my service was once again disconnected so now I have to wait unit the next day to go back to the store. At their corp store I am told there is nothing they can do about it. They reactivate my service for 7day extention try and fax my info(CC statement, confirmation # and return email of payment made) to their billing department only to get the same result as I did the day before, a busy signal. So here I am hoping that this gets resolved in the next7day. If there is anyone out there who has a corp# plzzzzzzzzzzz email me [protected]@yahoo.com
Cricket claims to have broadband speeds on their blazing fast 3g network. The speeds are anything but blazing fast. Youtube doesnt even load, page tranfers are not as fast they should be, give their advertisement. I was overcharged on the sales tax and the activation fee. I bought the modem and called the next day to ask if i could bring it back, they said i could but said the activation charges was non-refundable. I am going to bug the crap out of their customer service to try to get it back. If i don't get it back, i am out 30 bucks.
It is time that people take a stand against these types of rip offs. I would encourage everyone on here that has been ripped off by cricket to report them to the federal trade commission, the BBB, and let them know.
bottom line CRICKET BROADBAND SUCKS
I go into the store ask if wireless internet is available in my town (1 town away) the clerk said yes. I bought the droadband card got it home and it did not work. I tried to call the store & the number on the reciept was incorrect! I was on hold for over 1 hr to try to get someone in customer support through the 800# only to be told service is NOT available in my town. By then the store I purchased it from was closed. They close at 6pm I got customer care after 7pm. So promptly after work the next day I go to return it and inform the same clerk service is not available I want my money back, he only gives me $50.00 of the $75.00 I paid yesterday!!! I asked about the other $25 he said the activation fee is non refundable. I asked how can it be activated if I never used it???! So he won't give me my money back. I call customer service and after speaking to four different people no one would do anything to refund my full price.
In my opinion they are very incompetent and nasty on the phone as well as in person.
I would not reccomend doing buisness with Cricket Wireless company unless you like being taken advantage of.
I filed a complaint with my bank because I used my charge to pay & currently the bank is in the proccess of disputing the $25.00 charge.
continually dropped calls, dead areas, dont receive texts, this is the worst service ever!! I would drop them but it is a company phone, so Im hoping my Boss gets tired of this crap soon. clarity is bad everyone tells me I sound like im in a tunnell.
I was solicited online to purchase a modem after recieving a popup while looking for a Cricket store.
The sales agent sold me a modem, overnight shipping and promised no automatic activation.
The modem did not arrive overnight, in spite of me being charged for overnight.
The modem would not activate, continued to show "activation failed" and was never initialized or used.
Automatic bill bay was setup for this defective item, and I was told I'd have to work this out with their escalation department.
In an attempt to return the item I called the number provided. I was told after being on hold I has called the wrong number, and could not be transferred I would need to call another number.
The second number I reached the "status order department" they stated they could only refund the cost of the modem. However they could not refund the shipping costs (in spite of it not arriving as paid for) could not refund the activation fee, in spite of it never being activated. And would be "unable to shoulder the costs of return shipping" I was told I could exchange, return the modem for a refund at any Cricket Store. This not being true, I was forced to go to a post office, wait in line, pay for shipping insurance and delivery confirmation.
To resolve this, I was told I would need to call a third number. I called the number given, and it was a different number but ended up at the original department I called at the beginning of this day. They were the "order department" and after being unable to help me, provided me with the number of the "status order department" where I had been after the second phone call.
My time, money and patience are worth something, and that results in my hope that you never do business with Cricket online after reading this.
I have never in myself felt so disrespected I have had to call and go down to a cricket store every month to pay my bill because I am usually overcharged every single month and when I call the 800 number I am told to shut up and they have hung up and yelled at me me and never made my payment right they always come up with an excuse and then when asked to speak with a supervisor they are just as bad if not more disresceptful on top of it I never can speak with someone who can speak english hello then they never document my calls or notes that they say they are doing I have worked as a telemarketer before and would have been fired if I ever spoke to a customer this way or handled a situation the way they do they are so unproffesional its pathedic I am offended to say the least they cannot keep getting away with this. This company is the worst all that comes from this company is a very high blood pressure please do not get cricket they are a scam
cricket has this paygo which is pay as you go plan. i had 1.80 credit on the account so i loaded another dollar on my account next day I had no service. it kept asking me to load my account with money even though the previous day i had loaded a dollar bringing it to 2.80. So when i called the csr line the lady confirmed that i had a 2$ balance and should be able to make calls so she told me that she reset my account and try to use it in 30min, tried in 45 min no calls out. so went to neighbor to use there phone and a lady answer very condescending. informing me i need to reload my account even though i had at least 2$ on my account. because i should of wait till the day i needed the dollar. So call got disc. So i call back got a eric then a Prescott then a fictitious guy name faith which stated he was a mgr out of manila Philippines emp # 3072. the reason i feel his name was fictitious is because i ask the previous guy what was his faith to identify he was telling me the truth. and he sent me to his mgr now name faith. SO eventually my father in law came to my home and help me fix the car and i went down to circle K and loaded another dollar on the phone and now i have service. My experience with cricket and the call center in manilla has been the #1 baddest experience i received from customer service in all my life. my name is Delaney e Jones.
I went in to the pine bluff cricket store here in arkansas. I asked if my home address would be covered with their internet service. They assured it would be. I got the device home and it wouldn't let me use it stating that it could not be activated. I called 1-800-cricket and they informed me that I would have to take it back to the store to re-program the device for windows 7. The next day I took it back to them and they reprogrammed it. I came on that night and it still did not work so I once again called 1-800-cricket. They told me that if there were no blue signals on the modem, that I did not get coverage. They then zoomed in on my address and said that there was not coverage in my area. I took the modem back the next day so as of right now this is my 3rd visit to the store and like my 7th call to 1-800-cricket. They gave me back the money for the modem but would not refund my money for the activation fee. It was never activated. They stated that if the modem was not brought back the day it was purchased they could not refund the activation fee. I stated that I thought it was "###" and I was asked to leave the store. I left and called 1-800-cricket again and they told me to go back to the store, use their cricket phone there to call customer service where they could talk to the store manager. That I had the right to get my moeny back because they told me I would have coverage and I didn't. When I went back to the store, they told me someone was on their phone adn it was 10 minutes to closing and told me that there was no point in contacting anyone because what the store manager saids, gos. I was so freaking mad. I think that the store in pine bluff staffs rude people that don't care. I didn't see not one of them smile in the 3 visits I went to. I hate cricket. My mom went and got the service 2 days after I did and now she is having the same problem. I feel like cricket is getting away with screwing people.
I purchased a Cricket paygo prepay phone on November 28th, 2009. I called the customer service number to activate and gave them my credit card information to process a $75.00 payment for two months of prepaid service. The money was taken from my account the next day, but the phone didn't work, I kept getting an insufficient funds voice message. When I called customer service, they said they had no record of my payment. I gave them the confirmation # that was given to me when the payment was made and told them the money had been taken from my account. They said they needed to do a payment research request and that I would have to provide proof the money had been taken out of the account. They gave me a fax number to send in the documentation. The fax number would never pick up so I called again. They said I would have to drive to a Cricket full service store and have them fax the documents. To make a long story short, after multiple calls and speaking to 4 different supervisors on different occasions, having the store fax the proof the money was taken from my account, it is now January 2nd, 2010 and they still can' find my money and the phone still doesn't work. How a company can function when they take people's money and then lose it and won't do anything to compensate, or make good on the problem is beyond me. Don't use Cricket paygo it is a scam. I don't know if I will ever get my $75.00 back.
I purchased a Cricket Broadband card in November. When I got my paper bill for the next months service I went to MyCricket.com and set up paperless billing and autopayments. This week I realized my broadband wasn't working so I got online from my iPhone and looked at my account. It said it was suspended for nonpayment and I couldn't get into account management until I paid the full amount of $82.48 (which is for 2 months of service). As mad as I was and as fed up with Cricket as I was, I went ahead and made a credit card pmt online but the charge came out as $92.48. I still can't get into my account to see if they got me set up on autopayments or not. I would like to know what the $10 difference is all about. I don't want to keep the autopayments on the account because I bet they will double bill me for the service I've already paid for but can't get into my account to cancel.
If they have a live person you can talk to on the phone I haven't been able to find out how yet.
Scam, rip-off, fraud? Which of these categories fits Cricket best?
i purchased the new cricket broadband modem, the green and black one, for $125.00 total, including activation.
the first month was free, but after the month expired, i had to pay $46.00, six dollars over the $40.00 a month i signed up for.
at first i thought the service was good, but then i noticed that down load speeds had gone from 50-70 kbps down to a measley 9 to 13 kbps. i used every antivirus program available as freeware but still had the problem. i went to my local cricket sales location, and was informed that i was over my limit of 5 gb for the month. which i thought was funny because i signed up for cricket unlimited broadband. the sales rep said and i quote "the service is unlimited, we didn't cut it off when you went over the 5 gigabyte limit, we just slowed you down". "if you want to upgrade to our premium package of $70.00 per month you will have faster downloads and up to 10 gigabytes limit". so i paid the $78.00 and when i got home i truly had faster speed. the file that was down loading at the time at 11-12 kbps started downloading at 150kbps. i thought that was great!! the next day i was down to 35-40 kbps, and the day after that i was back to crickets magic range of 9 to 12 kbps. There is no way on earth that i used up 10 gigabytes in two days. i checked the usage log on the cricket device and it read at 3.27 gigs, after i added up all the bytes. as soon as i can i will be quitting the cricket service. i am thinking about switching to cincinnati bell zoomtown. if anyone has zoomtown please e-mail me your thoughts of that service. thank you. [protected]@gmail.com put zoomtown-user in subject line. thank you.
Tried twice to get $50 rebate, but they keep giving me the old run around. Do not fall for there scam!!!
The service is lousy, too. Asa la vista, Criket, consumer's you been warned.
Where to file complaints against this "company"
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.
Sooo this company basicaly hit my bank account for not one not two but Three fraudulent charges. They seem to think that I should just bat my eyes and say oh poor me and let them get away with very questionable actions! NOW do they really think that is gonna happen?
I went thru my bank and they are handeling the money side of it but the big issue with Cricket got out of hand when on advice of my bank I called the Cricket company and had them start off by instead of giving me someone that would handle the fraud issue they gave me the Social Security Fraud Hotline. I found others that had also been taken by Cricket and they could not get anyone at Cricket to work with them and thier bank. Then the really last straw was one guy telling me that Cricket would just take any credit card info and not check to make sure it was the real owner because it made it easier to let anyone get phones even terrorist, drug dealers and gang bangers. I was like so your company doesn’t even take a moment to think that someone from a place that you don’t even offer service too is buying 3 phone accounts? It was just screaming something is very very wrong with this company! The harder to understand thing is I haven’t lost my credit card I keep it in a wallet like thing around my neck. I soo don’t do purses. LOL and all my on line purchases are through paypal so it is like okay so how do you have my account info from someone? Then their “contact” with me was threatening they were gonna get me fired from the Department of Labor. (Funny thing I don’t work for the Department of Labor so that little escapade will probly end them up getting a Federal Contractor compliance review which is really amusing to me.) They can’t show me where I have any orders with them that relate to the charges so it is just stinkin to high heavens. Never mind this is a communications company and their corporate number on the web site is a disconnected number! If I had gotten a person that would have taken my information and contacted my bank to assit in catching this supposed person that supposedly used my card would I have had an issue Nope not at all but when a company has a policy of giving fake numbers and not addressing thier policies which IF this was done by someone and not the company it’s self definately need review. I mean one of the guys on thier board of directors owns a Identy theift company so they have to know what they are doing is against everythign a responsible company should do. Okay so rambled there but I am really the wrong person to steal from!
Oh and the police department find them threatening what Cricket THINKS is my job to be a threat not my saying that as a Federal contractor acting very questionably they may need a DOL Federal Compliance review and the DOL doesn’t play they have super fines like there are like 4 major mistakes many employeers make on I-9’s that cost $1000 each! That is called a fact not a threat. A threat is when some snotty little Beyotch calls me and tells me she is going to get me fired! But jokes on her since I don't work for the DOL althoguh the police said I would have had another case against them if I did!
a) I don’t work for the DOL I like any other citizen can call any federal agency and request and investigation into a company with very questionable practices
b) Cricket Communication DID REMOVE ILLEGALY AND FRAUDULENTLY money from my bank account!
c) Acted in a unethical and very suspcious manner by giving out not just to me but to others that have had money STOLEN from thier accounts the phone for the Social Security Fraud Hotline! Warning Warning Danger Danger Will Robbins!
d) Only easy to find number for these yahoos is the number for police to get information on illegal actions with cell phones YES Cell phones apperantly bought with MY and OTHERS money??? Umm I don’t want my name comeing up on some phone a terrorist uses to detonate a bomb do you?
I set up my Cricket phone account and paid extra for pa paper bill that never came. My phone was disconnected, but I paid my bill at a service center and was issued a receipt that stated my phone service would resume in 30 minutes. However, service was not returned in 30 minutes and the automated customer service system will not resume service unless I make another payment over the phone or on line. No live customer service person is available to handle any service problems - unless I make a duplicate. Also, payments made at service centers take an additional 24 hours to post even though it says it will take 30 minutes on the receipt.
We went into cricket and got a cricket broadband modem which came with a $50 rebate. We recieved a printout...
Cricket does not give you what they advertise. There service is a joke, you an't even get any bars while...
Cricket refuses to research information to verify my bill has been misdirected in payments to a false number unknown to me. My bank verifies payments made timely and also deductions from my account for the same phone number. Why can't cricket just check their billing records and clear this up? A refund of more than $300 is due to me and no one is trying to clear this up. Customer service is VERY POOR.
My credit card info was stolen and someone obtained two cricket phones with my info. Cricket cannot give me the call records for the phones without me coming in to a store in person. Please don't give this company your business. Go to their website and I dare you to find the "contact us" link without much digging. One of their customer service operators hung up on me. I would not recommend this service to my worst enemy.
Everytime i get ready to pay a bill or ask a questions i have major problems. The customer service reps are extremely disrespectful, rude, unknowledgeable about the product, numerous mistakes, unsatisfactory customer service. This is the worst company i have ever dealt with! They refuse to let you speak to supervisors when they have clearly screwed up! This company should be sued and put out of business. I'm so fed up, im going to close my account and I would recommend anyone else to do the same. It shoudn't be this complicated. There is noone to complain to. I will find that answer if i have to get assistance from the BBB! Something needs to be done!
cricket class action lawsuit If you have had a bad experience with cricket...please use your computer to...