Menu
For Business Write a review File a complaint
iSmart Customer Service Phone, Email, Contacts

iSmart
Reviews and Complaints

ismart.co.za

Learn how the rating is calculated

1.0 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

iSmart Complaints 7

ComplaintsBoard
S
8:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi I live at Unit 236 The Village Estate in Centurion... I hope someone reads this and realizes how inconvenienced and how unfairly I am been treated. I am a single mum with 2 school going kids who does not have alot of extra funds to play around with... there my budget is of utmost importance as it keeps me able to look after and feed my kids for the...

Read full review of iSmart
ComplaintsBoard
N
7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

iSmart Electricity billings when we have power outages

I have had no power on the 27/03/2021 from 10am until 21:30.

I have checked my consumption report and i was billed for this entire day...even though i had no power...is this even legal?

I have contacted RMS - Ismart and they advise that my billings are correct.

They are thieves and have done this on numerous occasions.

When we ask for a senior personal to assist they do not call back to resolve this.

Desired outcome: My refund

Read full review of iSmart
Hide full review
ComplaintsBoard
C
3:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

iSmart an amount deducting from my account without me even having an account with ismart

They deducted an amount of R999.00 from my cheque account without m even having an account with them.Which resulted in my debit orders being returned and I had to pay that charges and it is a bad reflection on my credit record. When I contacted ISmart, all they had to say is sorry its a sytem error and I have to go and reverse the transaction.I told the consultant I am not doing this because its noy my mistake;she then said then I'll have to wait 7days for my money to be reversed.I am sorry I am not waiting 7days for my money back.I need my money.The supervisor promised that I'll have my money in my account by Monday 05/11/2018. This is now really annoying.

Read full review of iSmart and 1 comment
Hide full review
1 comment
Add a comment
O
O
Oleey Ramokgadi
US
Aug 31, 2023 12:57 pm EDT

Your agents are the worst , very bad service they don’t know how to work with customers but to quick to request thier money after paying they take their stupid time lying saying our switch on command is on , really frustrating been over 40 minutes waiting for my lights .

View 0 more photos

Is iSmart Legit?

iSmart earns a trustworthiness rating of 83%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates iSmart highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about iSmart to understand what to expect from them.

Ismart.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ismart.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • iSmart's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • The website belonging to iSmart has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
A
1:42 am EST

iSmart mobile phone

Good day

I would like to complain about the above mentioned mobile company
I am a very worthy customer
However I bought a k lite smart tab from them, of which the lcd gave up on me and I sent it back it was repaired, upon return after 3 months
The tablet does the same thing I sent it back and now they quoting r1200
For physical damage... The phone was not physically damaged when I gave it to the courier guy

I am not happy with this
Please help solve this

Read full review of iSmart
Hide full review
ComplaintsBoard
M
2:06 am EST

iSmart no monthly data given but debit order going through

I have taken a contract with ISMART in October 2016, the phone was damaged, not used for four months, Ismart then converted my contract account to pre-paid without informing me, I had to call 80% of the customer care for me to have my data back loaded, which has now disappeared and now no more data but I am on the 15th month but still struggling to get data loaded but they are the first to debit my account.

Please help with these company, knowing we cannot easily call their 021 number.
I will never recommend anyone to take a contract with ISMART.

Regards,
Maleepile

Read full review of iSmart
Hide full review
ComplaintsBoard
T
5:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

iSmart embarrassment

Why am I being harassed? I've never taken a contract with ismart

I've never taken a contract with ismart! I'm only aware of them because of the number of calls I keep getting! Please stop harassing me! I've never taken a contract with you! I only have a contract with vodacom! I will not spend my petrol to go to a police station for an affidavit of something that has nothing to do with me! Remove my name from your database! I'm even getting calls at work! This is harassment. I'm sick of this! No phone was delivered to my workplace in 2014 or ever for that matter! If I have a contract phone with you then why are you not calling me on that number? For goodness sake I am being harassed at work!

Read full review of iSmart
Hide full review
ComplaintsBoard
W
2:08 am EST

iSmart early debit orders

Hi I have had ISMART debit my account for December on the 25th of November correctly for December and again on the 5th of December for January as according to them i get paid earlier in December how do they know that?

If that is the case i want to see actual evidence that i agreed to this as my contract does not say this.

They sent me a generic SMS that they have sent to all clients which i did not receive .

My email back was i do not agree to this and they must reverse this and take the debit order on the 26th as per my contract.

They refuse to reverse the transaction.

I do not agree to an early debit order and want this reversed immediately.

Regards

Read full review of iSmart
Hide full review

iSmart Reviews 0

Looks like iSmart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent iSmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of iSmart complaint handling

iSmart reviews first appeared on Complaints Board on Dec 12, 2016. The latest review Payment deducted without my knowledge or permission was posted on Nov 3, 2023. iSmart has an average consumer rating of 1 stars from 7 reviews. iSmart has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. iSmart Contacts

  2. iSmart phone numbers
    +27 860 009 579
    +27 860 009 579
    Click up if you have successfully reached iSmart by calling +27 860 009 579 phone number 8 8 users reported that they have successfully reached iSmart by calling +27 860 009 579 phone number Click down if you have unsuccessfully reached iSmart by calling +27 860 009 579 phone number 18 18 users reported that they have UNsuccessfully reached iSmart by calling +27 860 009 579 phone number
    Support
    +27 214 051 411
    +27 214 051 411
    Click up if you have successfully reached iSmart by calling +27 214 051 411 phone number 5 5 users reported that they have successfully reached iSmart by calling +27 214 051 411 phone number Click down if you have unsuccessfully reached iSmart by calling +27 214 051 411 phone number 0 0 users reported that they have UNsuccessfully reached iSmart by calling +27 214 051 411 phone number
    100%
    Confidence score
    Office
  3. iSmart emails
  4. iSmart address
    Somerset Road, Green Point, Cape Town, 8051, South Africa
  5. iSmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.