Course Hero review: Reactive coursehero account.

Last 14/4/23 I was trying to withdraw my earnings. I input my SMS number and a code was received. However, when I enter the given code a prompt message states that my number cannot be verified. I opted to do Contact support to ask their assistance. A response was received, and I was so shocked and disheartened to see the message. It states that I have violated their rules hence, causing for it to be permanently disabled and I cannot withdraw all the amount I earned. I have tried to contact the Support again twice, asking them to specify the violation I have made. Cause as far as I know I have followed all their rules. I was really hoping I could claim all my earnings, and this will be resolved. This is very traumatizing on my part. Hope they have interviewed me first so I could have defended myself into whatever violation they have thought I have committed. The amount withhold is big enough for us to use this.

Desired outcome: I would like for them to give back all the earnings I worked on almost ($40) and return my account to active status.

This will not be resolved unless they send me my earnings. They want us to answer Homeworks as clear and specific as possible, but they can't even provide a specific reason of the said violation before they remove my account, they did not even give me the chance to defend myself. All I want is to withdraw the money I worked on, as this I believed is rightfully mine. I have been trying to reach out to your support. I can't even call. No response still. Send me my earnings. That's all then you may remove my account.

I have reached out to your support to ask the specific violations. Why now that I am trying to withdraw? If you could give me the specific violation, I committed so I could defend myself. I just want to withdraw the amount I worked on. This is what I am just asking, to get the amount I worked on your site before you disabled my account.

My course hero [protected]@gmail.com

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