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4.5 26 Reviews 716 Complaints
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Course Hero complaints 716

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10:00 am EDT
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Course Hero Delete my documents

My email: [protected]@gmail.com

I deactivated my account ([protected]@gmail.com) with documents that my High School sent me a notification to delete. Please delete them immediately.

https://www.coursehero.com/file/56124551/May-Magnificat-Poetry-Testdocx/

https://www.coursehero.com/file/56127643/The-Bridge-Of-San-Luis-Rey-Testdocx/

https://www.coursehero.com/file/56124977/Second-Quarter-Poetry-Testdocx/

These ones are from my registered email ([protected]@gmail.com). Please delete them too.

https://www.coursehero.com/u/file/87316525/Silar-Marner-Character-Sketch-Essaypdf/#question

https://www.coursehero.com/u/file/87316493/Silas-Marner-Theme-Essaypdf/#question

Desired outcome: I want them all to be deleted.

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7:31 am EDT
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Course Hero i deactivated my account

i accidentally uploaded a private file which is our research paper, that is the reason why i accidentally deactivated my account because i thought when i'm going to deactivate my account the file that i uploaded will be deleted. I am hoping that i can reactivate my account as soon as possible. Thank you so much for your cooperation. Thank you in advance.

Desired outcome: Reactivate my account and delete the file that i uploaded

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8:38 pm EDT
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Course Hero Accidentally upload a file on coursehero and I really need to delete it.

I want to delete this document because I uploaded a module from our university and now I really need to remove before there are action from the top level management of our university. My instructor have message me to delete it so it wont have a problem in our university. Please help. Im begging you otherwise my School will expelled me and I don't want my future to be taken away by this. I hope that it will be removed as soon as possible. Thank You.

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10:25 am EDT
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Course Hero Accidentally upload a file on coursehero and I really need to delete it.

I want to delete this document because I uploaded a module from our university and now i really need to remove before there are action from the top level management of our university. My instructor have message me to delete it so it wont have a problem in our university. I really hope that it can be remove all of the documents from my account as soon as possible.

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Update by Shion Tempest
Jun 21, 2021 8:38 pm EDT

Hi I already send a removal request to the coursehero team, and I hope that the documents I accidentally uploaded will be deleted as soon as possible. Thank You.

Update by Shion Tempest
Jun 21, 2021 10:42 am EDT

Hi I accidentally uploaded a few papers on course hero some time ago and want to take them down now but can't find the option to do so. Please help. Im begging you otherwise my School will expelled me and I don't want my future to be taken away by this. I hope that it will be removed as soon as possible. Thank You.

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4:27 am EDT
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Course Hero i am complaining about the documents i uploaded

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove them before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Desired outcome: to delete all i uploaded document

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2:47 am EDT
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Course Hero My course hero tutor account got banned without any notice or warnings and it has more than 50$ in earings

My account got banned suddenly without any warning .Is there any way to reactivate it .It has more than 50 $ in earnings.I then complaint at the customer care and got a mail saying due to some guidelines my account was permanently deleted .You should have given a a warning before deleting my account.And what about all the hours that I have put .Pay my dues.I already emailed, messaged on twitter

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3:31 am EST
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Course Hero Document

I have already uploaded some documents to course hero and as a result of copy right issues and other matters our university not allow us to upload and they have informed to remove them. Eventhough i have requested it, i didn't get any solution for that, can you please provide a solution for removing such documents from the course hero .

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12:18 pm EDT
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Course Hero I can't reactivate my account

I deactivated my account accidentally, now my questions that I uploaded before are still up even though my account has been deactivated. I wanted to access my account to take down those unnecessary questions.

below are the details regarding my account
username: chancellorflowerdove6
e-mail : vincetristan.[protected]@mja2004.com
the link of the file that i wanted to delete is: https://www.coursehero.com/file/p18ovmu1e/Sale-of-Personal-Property-if-purchased-entirely-in-the-country-sold-Gains/

Thank you.

Desired outcome: I want to delete the selected file or reactivate my account

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9:00 am EDT
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Course Hero Remove all my documents

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.

Desired outcome: pleasee delete it now huhu

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Update by Joyce_
Jun 12, 2021 9:39 am EDT

https://www.coursehero.com/profile/PresidentSquirrel1154/?__chid=f663086f-c236-4700-839e-512ee8da705d

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9:33 am EDT
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Course Hero Removal of uploaded document

Hi I would like to remove all my uploaded document related to my research paper. Due to when we plagscan our paper it shows a higher percentage of plagiarisma. I need to take it down as soon as possible or before june 13 since our research defense will only be until June 14 2021. I seek for fast action in my concern. Thank you.

here are the links of my uploaded file:
https://www.coursehero.com/file/96572310/ResearchProposal-Introduction1docx/
https://www.coursehero.com/file/96572247/CONCEPTUALdocx/
https://www.coursehero.com/file/96572143/1622900910655-QUESTIONNAIRES-FOR-TEACHERSdocx/
https://www.coursehero.com/file/96572301/lit-reviewdocx/

please email me : [protected]@gmail.com

Desired outcome: Document removal

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7:59 am EDT
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Course Hero can't login tutor account

Its just my 2nd month on course hero and I don't have any violations or warnings I have 100% helpful rate then up until now. I can't access my account anymore. I tried emailing the support team but they are not replying to my emails. I want to know why my account was revoked and why I can't login. I have 100%helpful rate with no violations or warnings whatsoever.

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4:03 am EDT
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Course Hero Not able to Login To My Tutor Account

Like everyday I answer student's Questions at morning but today suddenly my account stopped working.
I tried logging in many times but same message as wrong email and password.
I have sent email to the support team but no response till now.
Please solve this issue to the earliest as during this lockdown I currently make my living through course hero only.

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10:47 am EDT

Course Hero Removing the documents in my account

I wanted to delete the documents in my account because some of it are from my schools which it need to be deleted because of the School regulations. Pls. Contact me immediately before anything else may happen.

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8:13 pm EST

Course Hero Remove all documents from my course hero account

I have a course hero account and I would like all the documents that I uploaded today to be deleted. My professor just recently today reached out to me to delete the documents for copyright reasons.

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11:58 pm EDT
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Course Hero Cant login to my account

Hi, I cant login to my account and I need it back urgently pls help me to get back my account. I used google and facebook to sign up but cant login in today. Both accounts are [protected]@gmail.com and facebook [protected]@yahoo.com

Desired outcome: helo me to login back

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3:37 pm EDT
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Course Hero Commendation for the tutor's rating.

I have finished my probationary period last Monday June 7 2021. Apparently, I received another violation which resulted to revoking my account. The violation says that I plagiarized my answer even if its not. When I ask the support team they just told me that the violation is valid without any further investigation on how they come up on that comment. I have attached some supporting docs with regards to this complain.

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7:40 am EDT
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Course Hero Requesting to delete my uploaded file in course hero

Good day Sir/Ma'am!

I would like to request for deletion of my uploaded file in Course Hero with the file name "[Template] Module 1- IP.docx". My professor told me to immediately turn it down or else I will be given a disciplinary action. I do not remember when was the exact date that I uploaded the file but I am very certain that it is one of these previous months. Since accessing files in Course Hero is not for free, it left me no choice but to upload my file because I do not have the required amount for it. The file that I was going to access on that time was related to the Indigenous People from which will be the basis of my answer on the given activity of my professor. However, it just so happen that we are prohibited to upload those files which compromise the intellectual property rights of my professor who originally made that file.

With this, I humbly ask in your good office to delete my uploaded file with the name "[Template] Module 1- IP.docx". I do highly appreciate if you could. Thank you very much and more power!

Best,
Kenneth

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Update by Kenneth Bryan Pajo
Jun 06, 2021 7:46 am EDT

I am based from the Philippines.

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9:48 pm EDT
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Course Hero Remove uploaded document

I deactivated my account in coursehero hoping that my uploaded document would be remove but it's not. Can you please remove my document
Here is the link: https://www.coursehero.com/file/95795092/Exercise-04-Data-Managementdocx/
I accidentally uploaded it and it is not finished and not submitted yet.

Desired outcome: Remove the Documents

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9:59 pm EDT
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Course Hero Removing my files in course hero

I have uploaded my files from my university which has been asked to remove it immediately by the school. and I have accidentally uploaded all my files from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible

Desired outcome: remove all my files

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10:24 am EDT

Course Hero reactivate my account

I want to removed my uploaded files but instead i deactivated my account. Please reply ASAP

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About Course Hero

Screenshot Course Hero
Course Hero is an online platform that provides students with access to a vast collection of study materials, including course notes, study guides, practice exams, and more. The platform is designed to help students improve their academic performance by providing them with the resources they need to succeed in their courses.

One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.

In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.

Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.

Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
How to file a complaint about Course Hero?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.

5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.

Overview of Course Hero complaint handling

Course Hero reviews first appeared on Complaints Board on Jan 20, 2012. The latest review Tutor Application - Identity Verification was posted on Apr 20, 2024. The latest complaint Good day. I am complaining about my unpaid earnings as an online Tutor. was resolved on Apr 11, 2024. Course Hero has an average consumer rating of 4 stars from 1658 reviews. Course Hero has resolved 498 complaints.
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  1. Course Hero contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
Course Hero Category
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