Course Hero
Reviews and Complaints

I used Course Hero website and paid for my subscription. Everything was fine at the beginning, but later I had some issues with one of their reps. They did not want to resolve my issue and refused to provide any assistance, their rep was very rude to me and totally disrespectful!
Later they just closed my account (even though I paid for it!) and ignored all my messages! Terrible company which doesn't care about their own users! Will not recommend these clowns to anyone!

This company is a scam. Over 500 dollars that I had earned as a tutor was taken away from me. They have closed my account with flimsy excuses that my account has been involved in fraud. Now they close my account with all my hard earned cash? Avoid course hero by all means

Everyone should stay away from this guile trash. I build my account for a year, and have earned some money (not transfer yet). Then they send me email said that I am violated without warning (actually I am not violated, the material I used I bought for my study) When I asked how I can transfer the money I earned before, they said that they will not give me anything. Especially, they block me to logging my account, but still use my account and my material to make money.
https://storify.com/bonbon3536/coursehero-is-a-scam-everyone-should-stay-away-fro

I am a new tutor at coursehero website. I have been answering basic questions at this place. My friends told me that this is not a good place to work anymore. Stil I decided to go ahead and experience these people. When I am writing a complaint, it is not just one individuals opinion but it has happened with many other tutors. My username is expert.solutions
1. Question ID 9502835 In this question ID they flagged my account for violation of requesting the student to post a question directly to me.
Here is what I said to the student in comments section "Should be posted in advanced question category or if you want specific help, post it directly to me."

2. Question ID 9503482 In this question ID they flagged my account for violation of requesting the student to post a question directly to me.
Here is what I said to the student in comments section " Should be posted in advanced question category because it is time consuming and long or if you want specific help, post it directly to me. "

Now first off, in the tutor guidlines, there is nothing mentioned about the issue and secondly, I took good care to understand and then I only told the student to post the question in advanced category since it involced a lot of work and was not fit for basic questions catergory. If I had not commented anything, then new students would not understand and they would have not got the help. as you can see, these both questions were not answered by the tutor. I was trying to help the student. I didnt give my profile link. I only wanted to help the student by telling them the option of advanced questions and direct tutor help.
These two questions violations was received by me on june 14. I was angry obviously but I knew I couldn't do anything. So I though, let's work only. Forget about helping students. Just get the question and only work on it without thinking anything else.

Now here is the third warning I recieved today.
Question ID 9503394 In this question ID coursehero claims that I recieved a violation because I asked the student to increase the price after already using the price suggestion tool.

Here is what I said to the student in comments section on june 13 (this date is when I was not aware, coursehero is giving violations for no good reasons):

comment 1: I can solve all of them but the price is too low here.
Comment 2: Should be posted in advanced question category because it is time consuming and long or if you want specific help, post it directly to me.
Comment 3 (by the student): how much are you after to complete the practice exam?

Next day I had got the violations for the above mentioned two Question IDs (Question ID 9502835, Question ID 9503482 on june 14)
after recieving this violations, as I already said, I only wanted to work. hence I said this in the comment to student
Comment 4: I can't tell you anything now because coursehero is giving me violations for literally anything. So I will keep quiet and work. Figure it out yourself or ask your moderator.

Today on june 17, I got the violation, that I was trying to ask the student to increase the price after alrwady using price suggestion tool. First off, there is no price suggestion tool in basic questions category. Secondly, I never mentioned a figure to the student. I wanted him to post it in advanced questions category where I could use price suggestion tool and then suggested my price.

I hope you understand all 3 violations well now. I feel there is no bad violation from my part. IT is very disheartening to see, what these people did. they put me on probation now. If you can't accept a tutor in human form. then you should hire robots. I think its high time that you stopped accepting new applications. further, as my friends told, these people will remove after probation and will keep all my earnings with them. maybe this is the way they are being profitable. Its sad really.

I searched for the materials for my studies and found out the website www.coursehero.com. I paid $56 in order to view the document, because it seemed the necessary thing for me, but it turned out some fake. There were several other documents, which I couldn’t open and needed to pay more if I wanted to view it. I sent them emails and asked to return money, but these ### never replied and I lost money. So be careful if you use this website or leave comments if you have horrible experience with these scammers.

This company charged my card $58 and then never offered any of the services on their website that they claim they will provide. I immediately called and emailed them and they refused to refund the money.

Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.