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Course Hero review: Unauthorized charges 194

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5:21 pm EST
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Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Dec 01, 2019 8:47 pm EST
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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194 comments
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Vetri Vel v
, US
Feb 28, 2024 11:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

MY tutor account is in the name of my mail id : vetrivelpaypal@gmail.com. Suddenly one day, they asked me to do verification with government. I have successfully completed the verification. But they are not reopening my tutor account.

I donot know why.

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Calvin Teodoro
, US
Feb 27, 2024 1:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

calvinteodoro@gmail.com cant log in tutor dashboard

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Khan Ashraf
, US
Feb 26, 2024 8:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am trying to login my account but I am getting the response error of "Bad Request".

Please help me how to retrieve my account back so that I will be able to work with course hero platform again.

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GabrAA
, US
Feb 10, 2024 11:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Im trying to log in my account but it says bad request, i got a lot of unlocks available and i need them if you could pls help me acces my account

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justzoil
Butuan, PH
Jan 14, 2024 10:17 pm EST

Hello good day, I uploaded my university's activities and files on my course hero way back [protected]. My professor already knew about this. Please take down/delete all of my uploaded files under my account. Asap please.

Thank you.

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Keshav Chandrahas
, US
Jan 07, 2024 7:28 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've mailed customer support 100 times but got no response from my registered email, but on sending email from another's I'd I'm getting response. Why customer support not replying me from my registered email.

My registered email id: chandrahaskeshav@gmail.com

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GinaS.
, US
Dec 04, 2023 3:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was reviewing my credit card charges for the year and noticed that course hero charged me $119.40 FIVE TIMES over a 4 day period. They must refund my monies immediately. This is absolutely unacceptable and criminal behavior. Please always check your online charges!

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A.ds
Council Bluffs, US
Dec 03, 2023 1:34 am EST

This document was uploaded with my name and I did not give permission to upload that to this website. Can you please remove it from your website please. Thank you

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Erica Jane Panogalinga
, US
Nov 05, 2023 1:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I forgot my verification account on course hero, because i registered my account on April , this month is November I do not know my verification number. Help. I want to withdraw my earnings.

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Phub Gyeltshen
, US
Nov 04, 2023 9:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been charged with subscription lst time i have done all the stop recurring membership still course hero is charging me plus they dont sent us confirmation number my last earned money is taken..

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A44581
Excelsior Springs, US
Oct 23, 2023 7:57 am EDT

Unable to purchase extra questions for $3.00 a question. I have been able to do this with no problems till recently. I called over a week ago and it is still not resolved. I called again today and still told have not heard anything from the IT people. I have asked twice for a manager to call me and still have not been called. This is unacceptable.

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Dr.Prasad Matam
, US
Oct 23, 2023 6:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My tutor account is disabled,how to re activate this ,already i have done my identity verification

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Gretchen Agno
, US
Oct 11, 2023 9:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried to withdraw for security purposes and put in my mobile number, but for one try, it said that your account could not be verified and some features have been locked. Contact tutor support for more details. What will I do? Please help to withdraw my earnings.Thank you so much.

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beben
, US
Oct 12, 2023 2:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

October 3, 2023

I am trying to withdraw my earnings and typed the verification code, then it seems like my I accidentally clicked my mouse several times that resulted to my account being locked showing that too many failed attempts , is there still achance for me to retrieve my account?

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Anonymous1231928
USA, US
Oct 11, 2023 11:07 pm EDT

I earned a lot of money as a tutor. Now, they have blocked me for no reason. I cant even withdraw more than $250 in my account. If I provided service by answering question, is it not unethical for them to use my answers and not pay me for it?. I reached out to Support team, they do not care.

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Ryan Lifesword
, US
Oct 11, 2023 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been blocked out of my Course Hero account. I tried logging in with google or apple, and I keep getting the bad request error. I don't know what I did. I need this issue resolved immediately.

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Anne Day
, US
Sep 04, 2023 12:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, I signed up with coursehero back in 2020. Unfortunately, some of my names are still on these documents. I would like to retrieve my account and remove all documents from my account or atleast gain access to it. It keeps saying BAD REQUEST or is unable to send me a email to reset my password.

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avinash2112
, US
Aug 23, 2023 8:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I applied for Tutor account on course hero company. I worked hard on this website to make my carrer in freelancing. But wihtout any notice or legit reason they remove my tutor account. Want to file case since they have my adhaar card and my degrees.

I applied on 3rd july and they removed my account on 28 july without any notice.

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Abdul Nadeem shekh
, US
Aug 22, 2023 6:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm Mailing coursehero everyday since 12 days after my account was disabled without any reason and stealing the earned money but not getting any response from the tutor support, just like a scammer do. Do the scam and block the victim. I really didn't expect this from coursehero. Is this the way you earn?

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Mry Ccrs
, US
Aug 20, 2023 12:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi coursehero. I just want to ask, you closed my account as a tutor today Aug. 12 2023, 7am. Am I able to get the money in my account? Even though I'm not allowed to answer questions again, for as long as I am able to get the money. If yes, for how many days will I be able to open that account back just to get the money.

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Aruna Mudiraj
, US
Aug 20, 2023 1:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I worked on course hero tutor as a tutor such worst management,my account got closed.i worked very hard I earned $400 ,now they closed my account please give my hardwork earings,and I'm ready to file a case on you people

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Daphnne Maratas
, US
Aug 14, 2023 7:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was suddenly banned from answering questions in Course Hero . As I, withdraw my remaining amount, I did not receive any of it. I withdraw my account just today amounting to $31.50 and I still have remaining $220 to withdraw.

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Brandon Kwon
, US
Aug 13, 2023 2:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I keep getting Bad Request when I attempt to log in through the Google option in Course Hero. I need to be able to log in to finish my work.

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Jojo2021
., US
Aug 06, 2023 10:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid 120 year subscription to only my account deactivated after 5 days . I contacted the customer service with so many emails but no help . So frustrating and I think this is totally fraud. The subcribtion date was 07/21/2023

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17R11A0494 TEJAVATH VINAY PRASHANTH
, US
Aug 01, 2023 5:44 pm EDT

i have tried to login my tutor account iam getting that "bad request" can u please allow me to work iam complaning from last 4 months still ur not responding me account id -17r11a0494@gcet.edu.in

please resolve my issue i dont know why you people have done this to my account worried a lot about this i request you to please resolve it

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Arsh Khattra
, US
Jun 28, 2023 4:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

using my email dhol_boi@ hotmail.com

nothing works

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Maureen Allysandra Gamboa
, US
Jun 25, 2023 4:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had uploaded documents that were not allowed by our administrator. Some of my personal information and also our institution's information was in those files. Therefore, I would like to delete all of the materials posted to avoid copyright infringement lawsuits.

I am hoping for your prompt and favorable response.

Thank you very much.

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Kumar Aditya
, US
Jun 17, 2023 11:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to login into my tutor account but it is not accepting my password and displaying error message. Also when i am trying to login through gmail, it is showing "bad request" message. Kindly look into this!

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random wanders
, US
Jun 03, 2023 5:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to login my account getting error of Bad Request.

I have alot of unlocks available. guide me what to do now.

Please help.

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Yuzura
, US
Jun 03, 2023 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried using expert help today and yesterday and it is always stuck on Funding Tutors. I have waited for more than 12 hours and have tried over and over again, but it is still stuck on Finding Tutors no matter what. Please Help

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Nidhi Manhas
, US
May 29, 2023 7:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I can’t login into my account and the customer service is not helpful. They are saying the account doesn’t exist. I mean really? Such tactics they are using. I just used the same account for the last 1 year and now it’s gone? What kind of horrible thing they are operating

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Hannah Pagayanan
, US
May 29, 2023 7:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to withdraw however, it says the number cannot be verified. I hope it will be addressed immediately.

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Hanna Jane Ogabang
, PH
May 18, 2023 4:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to login my account getting error of Bad Request as I'm signing for Tutor account.

Please guide me what to do now.

Please help.

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Kyla sour
, US
May 15, 2023 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i recieved a email saying that my account was permanently closed due to its violation but idon open my account often and i keep messaging course hero and the answer i get is not necessarily to my questions . pls fix your communication in your tutor

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Evon Jia Xin Lee
, US
May 13, 2023 1:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Beware of this company! They brought your credit card info and bill on it!

I never use their services before. However, they able to get my credit card info and charged on it TWICE. Luckily I checked my statement and reported to bank.

ALWAYS CHECK YOUR BANK STATEMENT!

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Gurkamal Buttar
, US
May 10, 2023 7:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

bad request error showing while log in

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htet san
, US
May 08, 2023 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

shinmonsan99@gmail.com can't log in at the moment, so please help me

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Khun 21
, US
May 08, 2023 12:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am trying to withdraw my 100+$ earning from coursehero. I followed the procedures correctly and when entering my verified number, the system will always pop up with problem with verification. Many users has issue on this since last year. They will also lock my account for unknown reasons.

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Onini
, US
May 06, 2023 11:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wont let me log back into my account after MANY months now and Im not sure why…It always says bad login request…please help my email address is: nerdloveseverything4life@gmail.com

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Kyla sour
, US
May 06, 2023 6:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I click login as a google and it sayas bad request i already apply the possible method to fix it i change browser ang until now nothing changes

pls do an asap action

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