Menu
For Business Write a review File a complaint
Course Hero

Course Hero review: Unauthorized charges 196

T
Author of the review
5:21 pm EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don't use their service, it is really unhelpful. Customer service is very bad and they charged me $84 instead of $7 month payment.

Dec 01, 2019 8:47 pm EST
Course Hero customer support contacts
Address

1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

File a complaint Write a review
Thanks for contacting us on Complaints Board. We would be happy to assist you with your inquiry. Please email us at support@courseherol.com or dial 888-634-9397 for live agent assistance, and we are available 24 hours a day.

Best,
Customer Support
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

196 comments
Add a comment
T
T
TAk82
US
Feb 12, 2012 11:46 pm EST

Don't buy Course Hero, it is waste of money. They scammed me for $58, better use Google.

J
J
jkahelin
san diego, US
May 03, 2014 10:29 am EDT

they abuse senior citizens including one's that are disabled. no one authorizes them to debit your card for eternity at whatever rate they choose. i intend to shut them down so go somewhere else to be abused.

S
S
Sarah fox
US
Aug 15, 2018 7:11 am EDT

This lead to being charged! I do not want my account that charged me $60. I want my money back. I was charged today. You at offered a fee account and then you enter your info in. How is this free? I figured you'd be charged after so many days seeing if you'd like it. This is no benefit to me and I want my money back.

A
A
Ashley Malson
US
Aug 15, 2018 5:08 pm EDT

I subscribed for course hero thinking i was going to be charged 9.95 a month. I was the charged the 119.95. I don't have that kind of money all at once. I need a refund for my subscription. the advertising is very deseiving i was okay with paying the 9.95 a month but not the 119.95. I truly don't have that kind of money.

L
L
lexih20
US
Feb 24, 2019 9:08 pm EST

did you ever receive a refund? I just accidentally did the same thing and don't have the money for it.

P
P
parchy
US
Aug 15, 2018 8:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

this occurred on June 24 2018.
My number is [protected]
I would like a refund please. I was charged a $119 for what was said to be $9.95 a month. I would like to be reimbursed. The information is not straightforward in terms of billing.

H
H
HArsh2235
IN
Aug 20, 2018 6:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This fraud company just blocked my account and is not paying me anything for my services. This is the business model it seems they have adopted. I want to file a legal suit against them. I am from India. Can any one please give me the idea of how to sue them?

S
S
Smile King
US
Aug 20, 2018 2:22 pm EDT

Hello I was billed automatically on Friday for another three months that I don't want to continue with on my credit card.
Could I get a refund and could my account be terminated please?
Thanks

Name: Amakor Gift
Email: Amakorgift@gmail.com

N
N
newsha
US
Sep 01, 2018 6:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi i dont use this app and yesterday it just charge me 164$ i want a refound fast and want to deactivate my account and anotger complain i called you many times and nobody answered me i really need my mony back and its better that i recive a phone call my email is alamshahinewsha9@gmail.com
phone num [protected]

Course Hero
Course Hero
Sep 10, 2018 10:29 am EDT
Replying to comment of newsha

Thank you for contacting us here at Course Hero via Complaints Board

I found an account associated with alamshahinewsha9@gmail.com, but it was for our free Basic account, and I didn’t see any payment transactions on it to purchase a membership. We would be happy to assist you with your request, please email support@coursehero.com with the information below. You may also reach out to us directly by dialing +1-888-634-9397, Monday-Friday between 7AM-4PM, PST. Thank you!

Possible Email Address:
Confirmation number:
If PayPal was used, PayPal email address:
If a credit or debit card was used:
Full name on credit card:
Type of credit card:
Last four digits on the card:
Zip/Postal Code:
Date of last Transaction:
Amount Charged:

Thank you very much, I look forward to helping you!

H
H
Hunain.chuhan
AU
Sep 06, 2018 12:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Course hero deduct 53 $ from my account without inform me ... i cancel my membership but they deduct from my account i want refund my payment

View 0 more photos
Course Hero
Course Hero
Sep 10, 2018 10:31 am EDT

Hello! We would be happy to assist you with your account! Please email us at support@coursehero.com and one of our support agents will assist you. You may also contact us at +1-888-634-9397, Monday-Friday, between 7AM-4PM, PST. Thank you!

A
A
angelinakhomenko
PL
Sep 06, 2018 3:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I want to get my Money back. The document wich i wanted to download was not such as i wanted. And i don't want to use a subscription anymore. Information are not useful to me. I didn't think I had to pay for the whole year, not being able free trial. I hope I get a refund.
Thank you.

M
M
m.f1998
US
Sep 09, 2018 12:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

September 2, 2018 i chose the MONTHLY plan of $9.95, but instead i was charged $119 for the full year. I honestly don't have enough money in my card and your charge overdrew my card by $72. Your website is misleading and a scam. I want a refund ASAP.

S
S
Sydhampton
US
Sep 10, 2018 12:30 pm EDT

Hello. My name is Sydni Hampton. I unknowingly signed up for course hero and was charged $119, when I thought I was getting a free trial. Can I please receive a refund as soon as possible for the amount. Thank you. My email is sydnihampton@yahoo.com

K
K
Konya Benning
US
Sep 11, 2018 2:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I didn't subscribe for a membership I am missing. Money for my card 69.00 dollars

T
T
Tuu Jay
US
Oct 15, 2018 5:22 pm EDT

i have been pay for yearly services like five mins, I don't unlock any document or information during this time.
when I apply for a refund, they said i can't do the full refunds. only $80 would back if i accept.
this is unreasonable and its not like they promise before in website.

J
J
jean Remy
US
Oct 21, 2018 11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I need answers fro SOC212 Midterm exam, there questions but no answers posted

J
J
Jana Messer Poarch
US
Oct 22, 2018 1:50 am EDT

I want to cancel my subscription but have been unable to do so.

K
K
Kira Apanel
US
Feb 25, 2019 5:12 am EST

I bought the package for $10 a month yesterday but I was charged $120 dollars. I do not want this yearly package and I need to be refunded asap because I need that money for my bills this month. At this point I do not want the $10 one either. I am not happy at all. I would like a full refund ASAP.

L
L
lexih20
US
Mar 03, 2019 12:39 am EST

I was hoping to be charged $9.95 a month but instead was charged the full $119.40. You advertising is false and I would like a full refund, college students do not have this type of money and I suggest you better fix how you display your payment options. This is completely unacceptable and I will never use your website again.

T
T
Tan fu sine
AU
May 21, 2019 12:44 pm EDT

I just renewal my subscription with course hero, when I saw the annual fee which is 12 month is $109.9 so I decide to renew, but when I receive deductions from my bank it's become $169.90 I need to request a refund of this transaction is charge me not my expectations, I need to get my refund back . Then don't even reply my email .

F
F
777Fatimah
US
Jun 01, 2019 8:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I did choose to pay $9/month and I was charged $119 for 12months at once, I'm graduation in months it's useless I'm single mom needs every single penny refund my money, I'm OK with paying for month ! I WANT MY MONEY BACK

V
V
Valerie2829
US
Nov 06, 2019 3:52 am EST

Please I need help! I accidentally purchased a subscription and I didn't know I was gonna be charged 120$ a month, I don't even use course hero, please help me get my money back, that's all the money I had.

J
J
jaee02
US
Nov 17, 2019 8:57 pm EST

I was planning on subscribing and they charged me 39.95 which i didn't have on my cash app card. But i'm trying to cancel it now so they wouldn't charge it when i do get money on my card. Plus i already deactivated my account, so are they still going to charge me ?

R
R
rizzxa
PH
Nov 29, 2019 8:28 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i been registered to 12 months but after a day upon registered, i want to cancel my account .. if ever my get my refund, i found out some trouble to this site.

R
R
rizzxa
PH
Dec 01, 2019 7:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i want to change my subscription from 12 months to 1 month..

R
R
rizzxa
PH
Dec 08, 2019 9:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

i been registered to 12 months but after a day upon registered, i want to cancel my account .. if ever my get my refund or even change 12 months to 1 month

the advertisement was very misleading and I was under the impression I would be paying month by month, not for the full year. I

please consider my request..

V
V
Vishal Kansagara
US
May 03, 2020 3:25 pm EDT

I mistakenly uploaded my personal file (My work file) in Course Hero website.
I have called three times in customer service number. I have filled out the privacy form. But I didn't receive any reply from them till now.

Please remove my all documents. I just want to remove them.
Please Help Me.

J
J
joseph a dunn
Newcastle, England, Shropshire, GB
Dec 14, 2020 7:18 am EST

I purchased the monthly subscription thinking I was going to pay 9.95 a month but instead I was charged 119.40 usd. thankfully I payed via paypal and opened a dispute straight away and had the money refunded.

E
E
ejdr1993
Eglin afb, US
Apr 27, 2021 3:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I subscribed for a special offer course hero offered to me for a 1 month description for $14.95 on March 28 and on the same day I have cancelled the reoccurring payment in my account so that course hero cannot take automatic payments in my account. By the way the 2 month subscription I subscribed is not the same as the annual subscription where it states that you have to pay $119.49 up front. The subscription is just for 1 month. But comes April 8 course hero charged me $119.40 for an annual subscription that I have never even subscribed to. So I filed a dispute with PayPal for an authorize subscription and for some reason course hero won the dispute and PayPal didn’t refund my money. I called course hero and refuse to refund the $119.40 they stole from me and their reason is because I filed a dispute with PayPal and they kept insisting that the the transaction from PayPal is frozen which does not make sense why is it frozen if they won the dispute. It don’t even make sense that I just signed up for a month subscription and a week after I got charged for a year subscription even though my month subscription just started. I called PayPal again and tried to reopen my dispute but PayPal could not open the dispute anymore and advices me to call the merchant and ask them to refund me the money again but when I called course hero again they kept insisting that refund is out of the option already. It has been so stressful in part and I do not have the funds at this moment. I just want my $119.40 back. Their customer service people are very rude as well. Course hero just steal peoples money. Do not subscribe or even think about putting your payment information to course hero because they will just take your money and have you sign up in a subscription that you never even authorized for.

O
O
Omi Takamura
US
Aug 15, 2022 6:21 pm EDT

Hi

I've been trying to log into my coursehero account for the past few days, however, an error message pops up as "Bad Request".

I also submitted an enquiry in regards to the same matter recently.

Can you please assist with this matter asap? I have many unlocked remain unused.

Thanks

Course Hero
Course Hero
Aug 24, 2022 2:34 am EDT

Hi Omi,

Thanks so much for reaching out to us about your Course Hero Account and login issues.

Sorry to hear you’re having some trouble. During the time your issue was posted we were having some trouble with Facebook logins. If you were using this login method this might have been the reason for your trouble. If you continue to need help you may reach out to us at +1-888-634-9397 for direct assistance.

Thank you.

Customer Support

K
K
Kherrie
Tabuk, PH
Aug 18, 2022 10:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have accidentally upload my notes into course hero which my personal information and my instructor's personal information is there and some of the answers are copied from internet. So, I really need to remove the uploaded documents from my account as soon as possible.

K
K
Kherrie
Tabuk, PH
Aug 24, 2022 1:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have accidentally upload my notes into course hero which my personal information and my instructor's personal information is there and some of the answers are copied from internet. So, I really need to remove the uploaded documents from my account as soon as possible.

J
J
Jennifer Adviento
US
Sep 03, 2022 11:30 pm EDT

I tried many times, to try to log in again but I can't. I want to recover my account. My account just logged in few minutes before it wasn't working but minutes later when I try to log in my account again it says bad request. I hope you can help me, thanks.

View 0 more photos
U
U
Usman Khilji
US
Sep 10, 2022 5:24 pm EDT

I am trying to login my account getting error of Bad Request.

I have alot of unlocks available. guide me what to do now.

Please help.

D
D
Daania
US
Sep 14, 2022 7:17 pm EDT

Hi, I have taken a yearly subscription since June 2022 and I cannot sign up for the last three days. Kindly look into this issue.

E
E
Emmanuel D Dejarlo
US
Sep 19, 2022 11:17 pm EDT

I recap that I would like to delete my files because it requires to me to graduate in our school. I would allow my courseherosupport to delete all of my files under the name of Emmanuel dejarlo especially the quiz and the exams

N
N
ngaku
kallang, SG
Sep 20, 2022 6:25 pm EDT

my account was closed for no reason having worked perfectly i do not know why you guys are doing this.

G
G
Geyay
PH
Sep 20, 2022 6:51 pm EDT

I am requesting for my uploaded documents to be deleted in order to not spread misinformation, privacy attack, and avoid copyright infringement cases. Please help me delete my uploaded documents here in MANAGEMENT MISC FOLDER the attached photo in your website.

L
L
Liza Chan
Ho Chi Minh, VN
Sep 25, 2022 5:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Sir/Madam,

Please remove ALL uploaded documents in my account. I accidentally uploaded my own assignments. My lecturers asked me to remove it to avoid copyright infringement cases.

Please help me.

E
E
Emmanuel Bautista
US
Sep 25, 2022 5:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello I would just like to request to remove all my uploaded documents. We are instructed to remove all our uploaded documents or we will not be graduating.

J
J
Jenny 23
San Pablo City, PH
Sep 25, 2022 11:19 am EDT

Please remove the BSTM 3201 Folder because my name is there, I might get into trouble. Please and thank you.

More Course Hero reviews & complaints

Course Hero - Remove documents in my course hero account 34
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Can’t access to my account with course hero app - can’t use my tutors questions - my unlocks dispaear without an explication 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Bad request error while login 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Unable to reactivate my account 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Log in account 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Delete uploaded documents 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - Art 225 index 7749
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Course Hero - I am complaining about tutor account temperorily disabling.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Course Hero Contacts

  2. Course Hero phone numbers
    +1 (888) 634-9397
    +1 (888) 634-9397
    Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number
    Media Contact
    +1 (650) 454-0742
    +1 (650) 454-0742
    Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number
    Chief Operating
  3. Course Hero emails
  4. Course Hero address
    1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
  5. Course Hero social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 04, 2024
Course Hero Category
Course Hero is ranked 10 among 257 companies in the Online Learning Platforms category