Bank of America review: Overall lack of client support

Been a client for 56 years and in the last few years I can never get support beyond a customer service agent. Has major issues getting added on credit cards as a primary person even though I opened the account years ago in my name. With my wife not being able to handle day to day things anymore I could not review or pay credit cards thru my login. Getting approval to be added was difficult to say the least. The latest issue was a direct withdrawal on checking account that I needed to be canceled while in was still showing processing... Not confirmed yet. Well all I heard was what they could not do, even though I am their client. Escalated only to be told that no senior executive could be bothered to assist or be included on a phone conversation.