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Bank of America
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Bank of America Complaints 1565

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6:42 am EDT
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Bank of America zero liability fraud protection

Our bank of america credit card number had to be changed about the first week of January 2009. He carries his card in his wallet and has not lost it. I had my card in my desk at home. We do not receive paper statements. So how did someone get the account number and try to book airline tickets?

I noticed the pending charge on 6/15 and called bank of america right away. They connected me to NWA since they (bank of america) couldn't do anything about a pending charge. I had to email NWA that I didn't authorize the passenger and they suspended the customer's ticket, BUT said I'd have to contest the charge with my credit card company (WHAT?). On 6/16, there was another pending charge, so I again contacted NWA and bank of america. NWA did not get back to me for 4 hours and allowed the passenger to fly (different name). I also contacted bank of america around 7am to cancel the card and reissue another new number.

Bank of America assured me that the 2 charges (over $600) would be off the account by the end of the next business day. Well, that didn't happen. I waited a couple days and called again. They "weren't sure" why the charges weren't removed, but assured me they would issue a credit and the charges would be off by Wednesday. Today is Wednesday and the charges are still there.

They keep trying to sell a service where you pay them to monitor your account. "Coincidentally" they called about it a few days before the fraudulent charges appeared AND the same day as the first charge appeared about two different programs (both of the programs we had already declined to be enrolled in within the last 6 months).

The card is a Platinum Plus with Zero Liability Fraud Protection that does NOT require enrollment in any programs. Why don't they just do their job? Now I have to call the fraud department AGAIN, but they aren't open until 8AM...

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11:22 pm EDT
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Bank of America overdraft fee complete fraud

Bank of America is a complete rip off! They charged me $70 dollars in overdraft fees because my account was overdraft twice for a total of -$98.24. This was probably the second time I have ever gotten overdraft since I opened the account 8 years ago. I think the first time they charged me $5 for the overdraft and I didn't mind paying it. But to charge $70 dollars? That makes completely no sense at all. I mean all I did was barrow less then $100 for a week and get slammed with a $70 fee! I could probably barrow $9000+ for 21 days using a credit card and pay less than $70 in interest. Never bank at Bank of America. They're a complete rip off!

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jbofsc
Simpsonville, US
Jul 11, 2010 9:58 pm EDT

Bank of America was bailed out with Federal Funds that you the taxpayer are paying for, and now when I told them to close my account, some six months later, I get a letter from a collection agency for $57.64 in overdraft fees. which I haven't used, because I had a zero balance.

They were supposed to close out the account in January, 2010, but as usual, BOA puts their head in the sand or hands on their ears and eyes and keeps charging me for an account that I closed.

Somebody in congress ought to deal with this bank, as they don't mind robbing from the poor and keeping you poor.

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4:44 pm EDT
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**don"t bank with bank of america!!!** I am writing this to inform everyone - don't bank with boa! I am on my elderly father's accounts and recently I was checking something in the account when I came across $12.99 debit that stated "privacy assist bank of america". I found this odd so I researched the past statements and found that it started in march 2009...

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12:52 pm EDT
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Bank of America faurd

told me to give all my information from my chk& sav account along with my name address and number for me and my bank also a swift code in promise that 10.3 million dollars will be transfered to my account...

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Rich77777
Massapequa, US
Sep 28, 2009 3:44 pm EDT

I agree. A friend I know received a loan mod from them. He and his wife were quoted a price to pay each month for three months as a trial basis. At the end of three months they payed early and promptly and called to find out what would happen next. They were told they overpaid monthly by $600.00 dollars and the plan had been changed! Well they were happy the payment was lower then what they paid. It seems the Hop foundation was on a conference call with them and heard BOA quote this price and deal. Imagine how these people felt when they were told it was changed and they did not abide by the new changes that no one notified them of ! Now they were disqualified! I have asked them to call an attorney so they could actually sue BOA. How do you agree and then change it without sending written notice return receipt? BOA took money for bailouts to help the consumer and yet less than 7% of their default customers have been helped! Return the bail out funds and allow some agency to help people such as these. Project Hope would be the ideal candidate. Let BOA go to the dogs and the CEO work at Burger King!

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11:14 pm EDT
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Bank of America credit card fee scam

In February 2009, I paid my card payment online before noon on its due date, only to learn that the Monday due date was a holiday. Being disabled and unable to work, I hadn't realized that the day was a bank holiday. I had missed one payment a few months before because I mislaid the bill. My fault. I paid the late charge. But missing two payments jacked my interest rate up to almost 20%. Upon checking, I realized that since May 2008, five of the total 13 payment due dates were on days when the bank was closed. If the library in my town can program their computer to schedule book due dates only on days when they are open, why can't Bank of America do the same? I would love to get in on a class action law suit to bring attention to this consumer scam.

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binder
, US
Jun 18, 2009 3:41 am EDT

So invalids don't know when there's a holiday?

Here's a tip, quit waiting 'til the last minute to pay your bills, you inattentive dolt.

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avgjoe
, US
Jun 18, 2009 2:14 am EDT

Your disability shouldn't be used as an excuse. It makes it look like you are fishing for pity.
You sound pretty functional to me. How does it prevent you from paying a bill on time?

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7:00 pm EDT
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I am a bofa acct holder went to the bank cashed my check and did a deposit w my landlord business deposit card. I do this every month and there is never a problem. This time i put 980 in the acct for rent and the receipt came out and said 300. I immediately showed the manager the problem and was told it would fix itself at midnight. It is now 4 days later...

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1:18 pm EDT
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Bank of America switch and bait on cc interest rate

I consolidated credit cards with Bank of America at 2.9% a year later that rate jumped to 9.9% and today they called and offered to reduce it to 6.6% if I payed them $800. When they called however, the called under the name of Credit Card Services a consumer help agency... I was told that I could reduce my interest rate from 9.9% to 6.9% for no cost, I was all for it. When I receivd the call back from MR. Paul Blake, after I questioned him to ensure that there were no additional fees, eg; application, transfer or other he said no, no fees. I then told him ok lets do it and then he told me, " There is an $800 charge! I asked him why and he said, " that is just the way it is" I was shocked at such an answer and immediately didn't trust this deal, I asked him who was doing this and he told me Bank of America. IT was then that I realized that the bank I had been dealing with was now offering me a reduction in interest rate if I paid them. This seems cruel, it also seems like bait and switch, the callers never identified themselves as Bank of America employees, just as employees of a company that was workingto reduce credit card debt for over paying consumers.

HELP

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3:57 pm EDT
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Bank of America deceptive trade practices - stealing from customers

Bank of America has been charging me NSF fees when my account is in the positive. I spent hours researching exactly how they were doing this and finally uncovered it. They are very sneaky!
Especially if you use online banking I suggest you start printing out your available balance page every day. Maybe even twice a day. How can you be charged a $35.00 NSF fee for a 26.95 transaction when your available balance before the 26.95 charge was 568.20? Then your balance was$541.25. The next day you deposit 2, 500.00 and are charged two NSF fees for activity they state for the prior day. It doesn't make sense to me! This happened on June 4th and 5th. The 26.95 was charged on 6-4-09 and my ending balance was $541.25. The $2, 500.00 was deposited the morning of June 5th showing my new balance as $3, 041.25. That day I had a $600.00 charge clear my account ( the 5th ). This charge was authorized on the 3rd and the funds put on hold in my account; however, the hold was released on the 4th and the funds were taken off hold and returned to my available balance. The bank is saying that it was this pending charge that caused me to go into the negative. Online banking though showed this charge pending and my available balance after it would clear and I always had a positive balance. They do not make any sense and what they are doing is criminal in my opinion!

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Samantha
Houston, US
Jun 12, 2009 5:52 pm EDT

They must be stupid and if you can prove what you're saying is true- go get 'em! - Good Luck

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10:05 pm EDT
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Bank of America gave out personal information

A Bank of America employee gave my stalker my checking account number, and also told him how many accounts I have with B of A. My stalker was able to walk into a local branch and make a deposit (using bad checks) into my savings and my checking, and then went to another branch and made a deposit into my savings (also a bad check). This is especially frustrating because four days prior I had called B of A customer service and had a notation put on my acct stating that "No transaction be made without two forms of ID." When I spoke to the branch manager, I asked if "transaction" meant withdrawl. He said, "No, a transaction is a a withdrawl, deposit, or transfer, " yet couldn't explain why a grown man was able to make a transaction using my account without showing two forms of ID - since he is obviously NOT a twenty five year old woman, as I am. The manager did agree with me that no one should be able to access information such as account numbers, or even how many accounts a customer has. But he had no explanation and no remorse for the fact that one of his employees had divulged that exact information.

I can't trust Bank of America now, knowing that anyone can walk into a branch or call up and get my personal banking information. What's next? Getting my money?

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3:20 pm EDT
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Bank of America they put my money into wrong account

On 5/26/09 I put $1500 into my account to pay my bills. A week or so later I go to the bank to put more money in for the next batch of bills - only to find that the $1500 did not go into my account - they told me I was over $400 overdrawn. After investigation at my main bank, it was discovered that the $1500 was put into another account, not mine, therefore, I had checks returned and my health insurance was cut off, since they sent their check back - I haven't received it as yet. When I called my insurance they wanted a credit card over the phone, I do not have a credit card, so they said it will be cut off, I am waiting for the letter. I do not know what I will do without health insurance.

Bank of America did not care, they were rude, I was given someone else's information, they were patronizing beyond belief. These are people who HAVE jobs, people who have jobs because our President gave our taxes to the banks (and our children's taxes and possibly our grandchildren), which was terribly unfair.

Now, in the middle of having physical therapy, I have no health insurance. All BANK OF AMERICA'S FAULT! I have no job. I have no savings. BANK OF AMERICA added insult to injury by offering me a GIFT CERTIFICATE as compensation, first they offered $50 and then $100 - what a massive insult - since they have ruined my life.

Everyone I spoke to about this at BANK OF AMERICA were not bothered, I AM!

I want compensation!

Marilyn Inman
[protected]@lmi.net
[protected]

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ethicalhit
Provo, US
Oct 29, 2009 7:04 pm EDT

You should have gotten a statement, and you should have verified the balance of your account. I know that I NEVER leave my bills to chance.

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Adam12
, US
Oct 29, 2009 6:50 pm EDT

BofA put one of my deposits into the wrong account as well, but refused to fess up to their error. I was eventually able to get them to reverse the fees that were charged by the subsequent overdrafts (because I had proof that I had actually made the deposit for the correct account), but they refused to acknowledge wrong doing, and continued to insist that it was an error that would have been impossible for them to have made.

They are complete crooks, and we are leaving them this month. Not merely over the above, but also due to their continued tinkering with transaction dates and times that ends up causing numerous headaches for us in their attempt to squeeze out more overdraft fees. I would have failed highschool business class if the teacher had caught me switching up transactions in the bank ledger as often as these guys get away with doing.

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7:41 pm EDT
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Bank of America would not honor credit for purchases

I shopped from many qualifying stores from Bank of America ADD IT UP program and still have not received any promised cash back. My purchases were mostly made back in December 2008, and its already June 09, and still nothing! I called numerous times to the customer care and they all keep on telling me they will "investigate" but nothing happens. The most annoying part is that they have the nerve to tell me that I did not go through their site to purchase because there were no CLICKS. How can they tell me that when I ALWAYS go to the store websites through their ADD IT UP site? The most annoying part is that you can't prove them wrong. Their customer care reps are friendly, but useless. I won't even bother using them anymore.

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Military Officer
Atlanta, US
Oct 14, 2009 8:56 pm EDT

I am a very loyal Bank of America client and share holder. I have been thoroughly unimpressed with the Bank of America Add It Up Program. I signed in through their website and made qualifying purchases and did not see the credit come through automatically.

After repeated calls, I was assured that technical support and a supervisor would call me back. This never occurred. Most recently, I called back to get to a supervisor and was placed on hold. No answer. In fact, I was curious if there ever would be an answer so I left the call on hold. When I got back from work the next day, the call was still on hold. I got tired of being on hold 25 hours, tying up my phone line, so I finally hung up.

There is no excuse for this type of customer service (or lack thereof). I'd recommend that others take their business elsewhere.

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BankofAmericaAnalyst
Los Angeles, US
Jan 26, 2010 5:18 pm EST

The Add It Up program is a scam. They refuse to give you the cash back when you don't "click" or "redirect" through their website. The reason why I didn't purchase my airline tickets through redirecting was because they INFLATE the price when you do. You're either paying a higher price to get your "cash back, " or not getting a refund at all.

I recommend you take your business elsewhere. What they are doing is unethical and FRAUDULENT!

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Leviuqse
, US
Aug 06, 2009 1:09 pm EDT

I'm on the same situation as you! I have been kept on limbo for 3 months.

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GeneralStark
NAshu, US
Jun 04, 2009 8:29 pm EDT

Marie,

I am not familiar with the specific Bank of America program you are writing about, but there are a great number of pending class action lawsuits against BofA. Check out my site at www.classadvocate.com. Click on the defendant box then look for Bank of America. One of those law firms may be of help. Good luck.

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1:54 pm EDT
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Bank of America subversive data collection

B of A (Bank of America) utilizes data gathering techniques beyond information provided on checking, savings and cd accounts to develop security clearance questions. For a bank to use covert data gathering information which goes beyond information provided in the course of doing business is appalling and truly an invasion of privacy. Simple questions regarding mother's maiden name, etc are expected. But, to ask questions regarding additional family members who have had nothing to do with the account, including their current addresses, ages, martial status, etc are extremely subversive and indicative of a lack of respect for their customers. I will never do business with this company again and find their actions to be unconscionable and a true invasive action. This type of information is not critical but to use data gathering to the level shows intent to profile clients and use this information in a variety of methods not normally seen in day to day business interaction. I have no credit cards, credit lines or loans with this company and now I will have nothing to do with them going forward. Their explanations were marginal at best and they state the information was gathered through public sources. I left Wells Fargo fifteen years ago and now I am adding Bank of America to my Black List of vendors to never do business with.

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2:32 pm EDT
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Bank of America does not apply promotional rates to credit card balance transfers

BOA offered a credit card balance transfer at 0.99% to March 2010 (one year from filling out the online forms). After the transfer took place, they denied any promotional offer and are now charging me 22.99% interest! I am trying to get the finance charges for 2 months corrected so I can pay off the account, but after 2 days of calls I still get the run around.

DO NOT BANK WITH BOA. They are deceptive and do not honor their own offers.

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Bank of America HARRASSMENT

I CONTINUALLY GET THESE ANNOYING, THREATENING LETTERS FROM THIS COMPANY WITH AN ACCOUNT NUMBER ON IT THAT'S NOT FAMILAR TO ME. I ACTUALLY RECEIVED ONE VIA FED-EX EXPRESS TODAY. WHO ARE THEY?

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Not George
los angele, US
Sep 22, 2009 11:37 am EDT

FIA card services calls on my cell phone looking for somebody I never heard of. I tell them it's a wrong number. They call back 2 or 3 times a day. EVERY SINGLE TIME I tell them I'm not the guy and never heard of him. Obviously he gave a fake number. But they keep calling. 3 different times I get a "manager" on the line who guarantees they'll take the number out of the file. And a few days later they call back. But I can't just block the calls because it's from "UNKNOWN". No caller ID is presented in advance as far as I can tell. So I finally just said, yes, I'm the guy. I gave them BS information as I collected where they were, who I was talking to, how much I supposed owed... I think told them I wasn't' the guy, it was all ### and that now I finally knew where they were calling from (Kansas) and who they were and what bank hired them. I asked to speak to a manager again and threatened filing a complaint with the state board and whoever else I can find. That was today. We'll see if they call back tomorrow again. I feel like I'm in Ground Hound Day.

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R J 1890
Tempe, US
Sep 05, 2009 11:50 am EDT

if it's from FIA, its probably about a credit card account you have. they are a credit card company, not a collection agency so call them and they can explain what accout they are trying to reach you about. it's possible your old acct # has been updated to a new acct # for security or other reasons, but they will look it up for you and probably can look up what charges you made on the acct and send you past statement copies too.

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exie
Waterloo, US
Jun 14, 2009 5:43 am EDT

Call the number and find out what the issue is. If it is a valid debt make an arrangement to pay. Most account numbers on debt collector bills are internal account numbers, not the original account number from the creditor.

The advice given to not speak to them on the phone is not only irresponsible but also ridiculous.

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takeusback
weer, US
May 28, 2009 3:26 am EDT

You have the right to send a letter to them, tell them to validate this debt to you, and also tell them to cease and desist phoning you. You can sue them if they persist, and people do sue collection agencies and win, keep records of any calls they make to you and Very Important, do not talk to them on the phone anymore. You don't have to take it. Go to creditboards.com for more information and support.

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7:06 pm EDT
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Bank of America Credit Reduction

I have enjoyed my relationship (as much as you can) with FIA Card Services (old MBNA). I have had a card with them for over 15 years. Yesterday I received a letter that my good history, with no overdrafts, payments on time, has been cut by 2/3rds. I contact the company to ask why this has been done. The customer rep, noted that due to limitations with the current banking industry that they are limiting their risk. I say this is ###! So I asked to talk a person in the credit department.

They transferred me. I explained my situation with to the credit rep. After talking a while, the credit rep informed me they cut my credit AGAIN! What the F**K! I asked to speak to a supervisor, and was put on hold and then was hung up on!

After being a loyal member with good history for years, I am being penalized for their mistakes. I plea with anyone thinking of opening a FIA Credit Card - DO NOT. PASS, it will be the biggest mistake of your life. The next time I call it will be a cancellation of my account!

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Bruna
Orlando, US
May 26, 2009 7:09 pm EDT

They're doing that with all credit cards. This is ### !
Cancel the membership !

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My 85 year old mother in law mailed a payment to Medicare on December 28, 2008. In February, she received a past due notice from her Medicare provider advising her that the payment had not been made. It had come out of her account, and upon getting a copy of the check, from BofA, one can see that it was deposited by a company called AEG in Elgin...

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On May 2, 2008 Mitchell Poller, a representative from both Countrywide Draperies & Blinds of Bloomfield, NJ and American Draperies and Blinds of West Orange, NJ came to my house in Cedar Grove, New Jersey. He wrote up a work order/invoice for one wooden blind and three roman shades. On this same day, May 2, 2008, I gave Mitchell a deposit check for $1, 300...

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Bank of America Mortgage modification is a joke

I have always paid my loan on time and took every proactive step to avoid defaulting on my loan. I knew my loan is due to reset from it's current 'interest only' and I would not be able to afford it. So over the past 6 months I've spoken with 2 "home retention" representatives from Countrywide, faxed and mailed every piece of documentation they asked for within the timeframe they required but no one has ever contacted me.

I've sent several e-mails to Countrywide customer service trying to find out the status of my work-out only to be told I had to call a number which only leads to endless dead-ends in phone-tree hell! Now they say that they never received the first packet I sent and they claim that the packet I sent 'registered' mail and the third packet I faxed the same day did not show up on time... (I have proof that all three packets were sent on time)

Again, not ONCE has anyone botered to contact me and let me know the status of my request for help or that there was a problem.

So surprise, surprise, the minute I can no longer pay my mortgage and miss a payment, I get a call from some guy in India who barely speaks English, is impossible to comprehend, and has NO CLUE what the status of my account is or why I was never contacted, or any advice at all, except to tell me that "It's not my department" and I should call the home retention representatives to asks for a possible modification!

This is NO way to conduct business. I'm frustrated! I'm angry at Countrywide and Bank of America for painting a false picture to the public of being 'helpful' and 'proactive' when if fact that is a lie. This all could have been avoided but they are now the reason I am forced to file bankruptcy. Shame on you!

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R.Dail
, US
Oct 04, 2011 8:21 pm EDT

Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage specialist at Bank of America making a lot of mistakes and not making deadlines as promised on your closing costing you more money than you expected.. I just completed the loan process with Bank of America and some of the problems I faced were, No communication with me or inability for the loan specialist at Bank Of America to take messages., loan information going to an email address I never provided or used costing valuable time, in other words I never received some very important information, not making the closing date on time, this is one of the most important necessities of a mortgage purchase, this failure on Bank of America’s behalf cost me the seller paid escrow fee of 1500 dollars, the whole process was horrible and this was a little mortgage for under 50K. Bank of America had me down for five and one half percent interest, most lenders are going for four and one half percent or under Its is more involved, what happens after your loan is approved, more than likely there will be more mistakes long term, you may have to deal with, lost payments, Bank of America changing addresses without notification, poor customer communication and many more variables. I pulled out of the loan the same day the documents were ready to sign and close, remember this was after the closing deadline, Bank of America offered me 1000 dollars to change my mine, I explained all the problems I had with this loan and no employee at this branch including the manager seemed to care.. They proved how fast they could work when they were loosing my account by getting the docs in at 9:30pm in order to save the account and make the second deadline. Do yourself a favor, the odds are against you. After all I was a 25 year customer, that doesn’t mean much these days. Remember, you have to live with a mortgage for a very long time so do yourself a favor, shop around for the best, most honest deal you can find.

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AmericanGal
Eddy, US
May 24, 2011 4:42 pm EDT
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Don't feel like the lone ranger! I have been trying to get some help since the recession hit...my husband was on temporary layoff every other week...then in March 2010, I was laid off my job after 8.5 years. Each time I called BOA, they told me something different (whatever was convenient - so they could get me off the phone). In April 2011, I withdrew all my 401K that I had saved for, hoping to have a retirement...but, I can kiss that goodbye! The new America has become a society of greedy, selfish, money hunger businesses that care about nothing except all the money that can suck out of people. Business's now even fire and force older employee's to quit there jobs - so they can hire temporaries through a temp agency - so they can pay lower wages and don't have to provide benefits! They candy that many people love, such as Snickers, Dove, M&Ms - well that coompany is pursing the dream of being "Number 1" in chocolate - and to ### with the employees, as they are getting rid of many associates and hiring temps to replace them (which I consider a form of slavery). What has happened to America...the men that have fought and lost their lives for this country and the American dream, I feel would roll over in their graves to see what is happening to the country they fought for and loved. "One nation under God, " "In God we trust, " ; however, religion has been taken out of the schools...take God out of everything and what do you have left...nothing...is that where America is heading - I would consider that a 3rd world country. Maybe eventually we will be throwing rocks at each other like those countries do.

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john
none, US
Mar 24, 2011 7:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree. You must suggest accountability to BofA. People need to stop depending on a good nature that does not exist with BofA. This is why you must send an email to them with my name on it, which immediate suggest accountability to them. This is because I make them accountable for you.

Read more at: http://www.piggybankblog.com/2010/09/03/bofa-brian-moynihan-email/
What I am offering you is free :)

My name is John Wright AND I AM FIGHTING BACK!

John Wright
piggybankblog.com

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b4bad
Destrehan, US
Mar 24, 2011 5:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Office of the President? what a joke! I did that in July of 2010 and all they do for you is give you names to contact and phone numbers of departments or employees who do not know what's going on. BOA is a "FRAUD"

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j in lv
Las Vegas, US
Mar 18, 2011 9:08 pm EDT

I HAVE BEEN DEALING WITH BOA FOR 9 months now trying to modify my mortgage after i lost my job. after taking 3 steps forward and 10 steps back i still have no answers. i sent all documnts they requested 3 times. as of today i still wait fir answers. my phone calls are going to voicemails. i rarely recieve a call bsck. please help. please.

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john
none, US
Feb 20, 2011 8:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

If it walks like a piggy, talks like a piggy, by golly it’s a PIGGY!
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WHERE IS MY LOAN MODIFICATION BANK OF DESTROYING AMERICA!
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BofA and it’s CEO Brian Moynihan reminds me of that song by John Lennon and George Harrison titled "Piggies" I invite you to listen to this song on youtube and see if it appropriately fits.
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http://www.youtube.com/watch?v=ovD9rTzs2q4&feature=player_embedded
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Have you seen the little piggies
Crawling in the dirt
And for all the little piggies
Life is getting worse
Always having dirt to play around in.
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Have you seen the bigger piggies
In their starched white shirts
You will find the bigger piggies
Stirring up the dirt
Always have clean shirts to play around in.
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In their ties with all their backing
They don't care what goes on around
In their eyes there's something lacking
What they need's a damn good whacking.
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Everywhere there's lots of piggies
Living piggy lives
You can see them out for dinner
With their piggy wives
Clutching forks and knives to eat their bacon.
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When I filed my lawsuit against Bank of America, myself and Brookstone Law Firm thought of the many others out there in the same situation. It was then that we decided to educate the public on what these piggy banks are doing, as well as unite us all together as one voice. Please help me turn this David vs. Goliath modification process, into a Goliath vs. Goliath.
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Please stand with me and Brookstone Law firm and send an email to Bank of America that states that we will no longer tolerate their potentially illegal, fraudulent, irregular and abusive business methods. - http://www.brookstone-law.com/
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So please send your email directly to Bank of America and include the following:
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1. Your name
2. Your complaint concerning your experience with Bank of America.
3. Please end your email “I support John Wright vs. BofA Lawsuit!”
4. Please send a copy of your email to piggybankblog@earthlink.net
5. Please send your email to BofA CEO Brian Moynihan:
brian.t.moynihan@bankofamerica.com
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If you would like to join my piggybankblog "Elite Blogger Hit Team", please do not even hesitate to contact me at piggybankblog@earthlink.net. The elite team involves leaving comments on certain pre-decided Bank of Destroying America comment sections on articles, blogs and other various online sites.
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Please help me spread this youtube around, which is an announcement of my Lawsuit. It will drive Bank of Abusing America absolutely crazy to see it all over the internet:
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http://www.youtube.com/watch?v=PoOJMr7OJ0s&feature=player_embedded

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I HAVE HAD ENOUGH AND I AM FIGHTING BACK!
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Divided we might have fell America. UNITED WE MUST STAND!
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Let's Roll!
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John Wright
piggybankblog.com

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belay
Snellville, US
Oct 14, 2010 8:26 pm EDT

I agree 100% that the bank of America paying a game and abusing peoples right the right to have property and perue happiness. the acting like dictator, uncontroled.
I asked for loan modification and they transfered it to foreclosure and it illegally and wrongfully.
I am a victim and need help and government interferance.
thank you
Belay

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ttirkena
Brooklyn Park, US
Aug 23, 2010 2:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have always paid my loan on time & took every proactive step to avoid forclosure. I knew that my current job would end at the end of July and starts again in September. I requested home retention department to lower my rate and payment so I can manage without default. I spoke to thier representatives more than 5 times. I received a package to fill out and mail it to the adress I was given. I faxed and at the same time mailed it within the time frame they required.
I called to make sure they have received my documents. I was told they are missing part of it. I faxed the one they said they missed. After three days I received another package. I had to call again. " Fill it and mail it all" was the order. I did that. I called again to make sure they received. A guy with Indian accent told me there is nothing they received. the other hassels I keep for others who may have gone through the same rocky and rough road and mountains.
Are you guys really in business? Those guys of yours with heavy accent are not doing you any good. Please !Please! remove them and do business the way we know before not a new one from India.
Minnesota

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Haywood Jablome
, US
Aug 18, 2010 6:00 pm EDT

I've worked in banking for the past 16+ years, and never in my life have I ever had to deal with such inadequate service! I'm not going to expound as it's easier for me to just say that probably 99.9% of all of these complaint's are right on! If my situation was different and I could re-fi, I would! Even at a higher interest rate, just to wash my hands of these [censor]s! I WILL NEVER DO BUSINESS WITH BANK OF AMERICA AGAIN! That's the best thing we can all do... Hit 'em where it hurts... In their wallets! I advised the rep, that if I received one more letter from them, I would cease making my payments! I've had it... They can pile my house onto the stack of foreclosure's that they already have, and I'll pay cash for my next house, they're getting cheap enough!

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disgusted in Arizona
Glendal, US
Jul 08, 2010 5:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We are in the same situation as 'really screwed in Florida'. How is BOA getting away with this? Why hasn't the government stepped in to make them adhere to the terms of HAPA when they were quick to step in and bail them out? We too are moments away from contacting an attorney since BOA has not return a single call and intends to foreclose. We adhered to the terms of the modification they offered us and now they have back tracked on that offer.

I heard that BOA purchased Countrywide loans at .30 cents on the dollar and if they foreclose on a loan they get a credit from the government of the difference of the loan amount of up to $30k or so, then turn around and sell the home making another profit on the sale. It sounds like foreclosures may be more profitable for BOA. Has anyone heard something similar to this or did I misunderstand the possible 'greed' behind their BS tactics.

John, I will send the emails etc., but so far I have not seen one person it has helped.

ComplaintsBoard
C
1:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America abuse of customers

What we Countrywide-Bank of America victims have to do is band together, each of us, assemble a package of information (the hardship letter and a history of our dealings and results from Countrywide-Bank of America), create an email list from the President on down, and start emailing, demanding something besides lip service (from the President, Secretary of the Treasury, senators, representatives, Barney Frank, all federal regulatory agencies, state governors, senators, representatives, etc., etc.).

Getting on these blogs or discussion boards and complaining to each other is a waste of time. We need to put together an organization to serve and respond to our needs in effectively communicating with influential people, and we need some organization to facilitate this by, among other things, allowing people like me to share my email address with those interested so that we can communicate with each other rather than just writing our stories on a very limited “wall” where they are not seen by decision-makers. We can see, read, and sympathize with each other, but this is really a waste of time. Until we can communicate, organize, and initiate action, let’s face it, we might just as well give up, because no one cares, really, but us.

Despite what he says, President Obama has too much on his table to spend time on this. Unfortunately, he is mistakenly trusting the Secretary of the Treasury, Timothy Geithner, to manage this. Geithner’s not doing his job for the citizens of the United States whom he swore an oath to serve. Instead, Timothy Geithner serves the banks that he has always worked for—and whom he helped get us into this mess by not regulating at the NY Federal Reserve. And so, in his alleged plan to help people confronting foreclosure, he placed the administration of the program into the hands of the bankers and lenders who got us into this mess in the first place. He put the fox in charge of the chickens, and the chickens are slowly disappearing. I wonder why?

Neveretheless, we the victims have to band together to form organizations, email everyone from the President on down (the Secretary of the Treasury doesn’t have an email address. Surprised?), and make our voices heard. We also need a responsible website, such as this one, which will facilitate our communications so we can organize. Contact me to place your name on my mailing list to organize and complain against Countrywide-Bank of America: [protected]@hotmail.com. Thanks.

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Jessieshanks
, US
May 24, 2017 2:48 pm EDT

I'm fighting the same issue now!

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Nelson-Holiday
Burlington, US
Mar 27, 2011 5:06 am EDT

I am in need of any literature about this. I am a resident of KY that has been getting the run around since 2009. I am willing to help start some kind of organization between us all to eliminate this dilemma for good. I have a 14 year old son and a 7 year old daughter, we love our home not our house. My fiancee' and I work hard to take care of our family.
LaDonna Nelson
zianee@hotmail.com

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A. Ortega
Bellflower, US
Nov 20, 2010 5:39 pm EST

I went through much of the same. Hired a Company to represent me. B of A stonewalled them. The returned my money and said I was an my own with B of A as they would not deal with them. After over a year of dealing with B of A they told me I did not qualify for a Loan Modification. Asked for help in making up two late payments was also told NO help was available in fact was told I did not even qualify for a mortgage and that it was only a matter of time before B of A would foreclose on us. This past March I paid over 7k to bring my mortgage current. Kept getting letters from B of A regarding getting a Loan Modification even though I had a letter say from them telling me no. This past October got a late charge on my mortgage payment even though I have not been late. Paid it anyhow. Got two statements for November 1st statement did not show any further late charges. Made November payment on the 5th. On the 6th got a second statement for November this time it show another late charge which would go from $43.84 to over $130.00 if not paid by the 19th. Got all my paperwork that showed late charge already paid and took to local branch of B of A. Bank rep looked at it and agreed on two things. First, did not understand origination of first late charge nor the second late charge. Second late charge was paid. When she went to my account, she had to call a special number? Got the issue resolved with the person she spoke to and said the late charge would still show up on my December payment but to ignore it and just make my regular mortgage payment. Got her signature on document. In 2008 when B of A took over Countrywide I got a late charge which I disputed and was told by a B of A rep that I did not have to pay it In 2009 I had to pay over $627.00 in late charges. This is what started my troubles with the bank. Looks like they are trying to do the same thing again.

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Ray wand
Boston, US
Sep 09, 2010 10:58 am EDT

I agree with all complaints againt Bank of Ameriaca. Is there any way to escalate our complaints to national media and White House?

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T byle
White City, US
May 24, 2010 6:46 pm EDT

I AM IN THE SAME SITUATION AFTER 8 MONTHS OF SENDING IN DOCUMENTS AND 6 MONTHS OF TRIAL PAYMENTS, I RECIEVED A LETTER TODAY SAYING THAT I AM NOT ELIGIBLE WITH NO REASON OTHER THAN THEIR FABRICATED ONE, THIS HAS BEEN THE MOST HORRIBLE EXPERIENCE, I'VE BEEN IN MY HOUSE FOR 14 YEARS, NOW I HAVE NO IDEA WHAT I WILL DO, I HAVE 5 CHILDREN, AND AM SUPPOSED TO BE GRADUATING FROM COLLEGE THIS YEAR, BUT NOW I JUST DONT KNOW... IF ANYONE OUT THERE HAS GOTTEN ANWHERE WITH THESE BAC SCAM ARTIST PLEASE ADVISE ME TRACY ...ladypeacelove@charter.net

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Kathy0404
Newhall, US
Apr 09, 2010 5:53 pm EDT

I just got off the phone with Fannie Mae today to dicuss the Making Home Affordable modification process that I've been in for over 10 months now with Bank of America. I was told that unfortunately, they are not a regulatory institution and can do nothing about what Bank of America is doing to thousands of people. I was told that Bank of America is the most unscrupulous institution in America, like if I didn't already know this. I was surprised to find out from this gentleman that as of today, this bank has still only approved 4% of all the loan modifications they have received since this process started. This guy even told me that this bank has absolutely no intent on doing anything for thousands of people but to continue to take people's money. They even told me that they are getting calls all the time from people, some telling them after a year or so of making trial period payments to BofA that they were told that Fannie Mae didn't approve their loan, which I was told was a blatant lie, because Fannie Mae said they have nothing to do with it. They did refer me to the FCC and said I should get some assistant with this agency.
I really felt angry after speaking to this guy because if what he is saying is true then I would think they would have contacted FCC themselves and get this fraud straightened out by now. Guess I'll be losing my home and that's okay because at least this insanity will be over, but I won't give up fighting to see that this bank is exposed for what it is and the kind of individuals who are behind all of this.

Kathy Bateman
Los Angeles County

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Shirley Eggleston
Baltimore, US
Dec 01, 2009 3:13 pm EST

Please feel free to email ---
shirleyeggleston@hotmail.com
lets start blog and go public...Let hit them where it hurts..

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Shirley Eggleston
Baltimore, US
Dec 01, 2009 3:11 pm EST

Shirley Eggleston has the same complaint. I suggest we all go on you tube and start talking about it...Stop using banks and go to a credit Union...

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All banks are crooks
San Diego, US
Nov 29, 2009 7:52 pm EST

I CANNOT BEGIN TO TELL YOU HOW I HAVE BEEN TREATED SINCE I BEGAN TRYING TO GET HELP FROM COUNTRY WIDE / BANK OF AMERICA. I WENT THROUGH TRYING TO REFI, MODIFICATION, AND SHORT SALE. ALL OF WHICH THEY SAID TO CALL BACK WHEN THE PLANS WERE IN PLACE. I STARTED IN MAY 2008 I AGGRESSIVELY TO GET A MODIFICATION. I WAS FORTUNATE TO HIRE A COMPANY THAT ACTUALLY WORKED VERY HARD AND GOT NO WHERE. MANY TIMES B OF A SAID THEY CALLED ME AND I NEVER RECEIVED A CALL. BUT MAGICALLY IT IS IN THERE COMPUTER NOTES THAT THEY CALLED AND SINCE I DIDN'T CALL THEM BACK I WAS NEVER NOTIFIED THAT THEY NEEDED MORE PAPERWORK OR PROOF OF SOMETHING. SO TO MY SURPRISE I CALLED IN AND OF COURSE WE ALL KNOW THE ANSWER, MY WORK OUT PLAN WAS CANCELED. NOW IT IS NOVEMBER 2009 AND I AM IN FORECLOSURE AND EACH TIME I START A WORK OUT PLAN AND GIVE THEM EVERYTHING THEY REQUEST, I CALL IN AND I AM TOLD IT WAS CANCELED BECAUSE I DIDN'T PROVIDE SOMETHING. EVERYTIME I CALL IN I CAN NEVER GET MY NEGOTIATOR. I THINK THEY ARE FICTITIOUS. I AM TRYING TO STAY POSITIVE, BUT I AM POSITIVE THAT I HAVE COMPLIED WITH EVERYTHING AND I HAVE BEEN TOLD OVER 5 TIMES NOW THAT I QUALIFY AND TO KEEP A LOOK OUT FOR THE PAPERWORK. BUT I NEVER RECEIVE ANY PAPERWORK OR PHONE CALLS. I CALL IN AND I AM CANCELED. ON TOP OF EVERYTHING IT SEEMS I DEAL WITH CHILDREN AT A REGULAR BASIS. LITERALLY KIDS THAT TALK LIKE THEY LIVE ON THE STREETS. I HAVE BEEN SO STRESSSED THAT I CAN'T SLEEP AND I KNOW I WILL LOSE MY HOME. I BELIEVE THEY ARE NOT IN THE BUSINESS TO HELP ANYONE. THEY ARE ALL CROOKS.

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WANTING TO PAY
OAKDALE, US
Nov 16, 2009 7:04 pm EST

I BELIEVE BAC IS WANTING TO CAUSE PROBLEMS FOR COUNTRYWIDE CUSTOMERS. I HAVE HAD NOTHING BUT PROBLEMS WITH THEM ACCEPTING PAYMENTS. THEY HAVE MY ACCOUNT SCREWED.THEY WAITED TO POST MY PAYMENT UNTIL AFTER MY DUE DATE SO THEY COULD CHARGE ME A LATE FEE. NOW THEY STATE THAT I WAS 3 MONTHS LATE BUT THEY CASHED MY CHECKS. REP STATED THAT THEY WERE IN A SPECIAL ACCOUNT BECAUSE I HAD ASKED FOR LOAN MODIFICATION KNEW NOTHING OF IT. ALWAYS PAYED MY PAYMENTS. NOW THEY HAVE POSTED 2 PAYMENTS BUT CANT FIND THE THIRD. SO NOW I HAVE TO SEND COPIES OF CHECK AND BANK STATEMENT TO PROVE I PAYED THEM. VERY INCONVENT FOR ME TRYING TO PAY. MY ADVICE KEEP ACCOUNT OF EVERYTHING YOU SEND THEM NEVER KNOW WHEN YOU MIGHT NEED A BACKUP. LOOKING FOR ANOTHER LENDER.

ComplaintsBoard
C
12:47 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bank of America racism

Today I receved a call from bank of America from the card services dept . the representative was calling my cell phone requesting to talk to some body else, so I told him he had the wrong number, he got really upset and started asking me if I speak inglish and he was saying this is america, I felt desrespected and hang up, the same rep call me about 4 more times screaming "white power" I hang up again and decided to cantact a manager, after calling 5 times and explaining my situation both customer service reps and managers hang up on me several times, I called another departament and I a manager took my complaint.

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chipo
miami beach , US
Feb 06, 2010 2:47 pm EST

believe thatbank of america is the worst bank in the the united and should go back to europe and stilling money from the america and lower there amount off the over price apt housing so america an purchase property and stay in europe and dont come baght okay we dont dont need you from the conesione@!yahoo.com

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white people are discriminated against
Atlanta, US
Jul 10, 2009 9:46 am EDT

I'm a white manand was recenlt in Bank of America's corporate center in Kennesaw, GA. Out of about 500 employees that I saw, 499 were black. I was treated very poorly for being a white man from the minute I walked in the door by the so called "security" people that looked like Kenyan malitia, and received dirty looks from every employee that I passed. If you are white, don't bother applying at Bank of America. They are a racist organization and will probably not hire you

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About Bank of America

Screenshot Bank of America
Bank of America is one of the largest financial institutions in the United States, with a history that dates back to 1904. Today, the bank serves millions of customers across the country, offering a wide range of financial products and services to meet their needs.

One of the key strengths of Bank of America is its commitment to innovation and technology. The bank has invested heavily in digital platforms and mobile banking, making it easier than ever for customers to manage their finances on the go. With features like mobile check deposit, online bill pay, and real-time account alerts, Bank of America is at the forefront of the digital banking revolution.

In addition to its digital offerings, Bank of America also has a strong network of physical branches and ATMs. With thousands of locations across the country, customers can easily access their accounts and get help from knowledgeable staff members whenever they need it.

Another key advantage of Bank of America is its wide range of financial products and services. From checking and savings accounts to credit cards, loans, and investment products, the bank offers something for everyone. Whether you're looking to save for the future, buy a home, or invest in the stock market, Bank of America has the tools and resources you need to achieve your financial goals.

Overall, Bank of America is a trusted and reliable financial institution that has been serving customers for over a century. With its commitment to innovation, technology, and customer service, the bank is well-positioned to continue to meet the evolving needs of its customers for many years to come.
How to file a complaint about Bank of America?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Bank of America. Make it specific and clear, such as "Unauthorized Overdraft Fees" or "Difficulty with Mortgage Loan Modification".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service interactions, problems with account management, loan servicing, fees or charges that were unexpected, issues with online banking, or any other specific incidents related to Bank of America. Clearly describe the nature of the issue, including dates, locations, and any relevant transaction details. If you attempted to resolve the issue, outline the steps you took and the responses received from Bank of America. Explain how this issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, statements, or receipts. Be cautious not to include sensitive personal information like your social security number or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Bank of America, whether it be a refund, apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to your knowledge and that your desired outcome is reasonable and clearly stated.

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Overview of Bank of America complaint handling

Bank of America reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Claim # 240213543968 was posted on Apr 9, 2024. The latest complaint Edd unemployment stolen funds was resolved on Oct 03, 2023. Bank of America has an average consumer rating of 2 stars from 4573 reviews. Bank of America has resolved 457 complaints.
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  1. Bank of America Contacts

  2. Bank of America phone numbers
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  3. Bank of America emails
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    100 N Tryon St., Charlotte, New York, 28255, United States
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  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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