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Costco

Costco review: Employee unethical behavior

L
Author of the review
4:01 am UTC

Profiled by Costco door checker's as I exit the warehouse 1/29/21. She had checked out my basket of 12 items 4 times she stated I didn't pay for a item and reported me to management stating I got one. I said you got what? I didn't steal anything the cashier failed to pick up the product she told me I had to step to the side it made me feel so embarrass. I explain to her I am 62 years old I don't have time to seal broth mix for $13 I've two businesses and I don't have time to be embarrassed like this. This was a human error by the cashier no problem return the item or buy it. I was tool by mtg. she a new employee. I didn't mind paying for the item. I stayed & monitor to see if she would do the same to every customer she diding. Gentleman behind me with full basket and underneath the basket she did not counted any of his items just check this receipt this went on on I complained to the other door checker what she was doing to me was unfair I she said you're right.
If you check your cameras you will see she didn't check baskets until the management came over to me to finish paying for the item. Every time she seen the mrg. she started counting afew baskets after that she went back to just checking the receipts Policy Should be equal for all customs. I refuse to pay for a business membership and be treated in this manner. And response from management staff answering to me that she's a new employee that's poorly representing your company. I don't think your company want to be represented in this manner double standards for certain customers of color.

Desired outcome: Policy of checking items should be = to all customers. Additional training customer relations

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