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1.3 1970 Complaints
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Costco complaints 1970

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10:47 am EDT
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Costco refused to replace defective merchandise

Optical department refused to replace glass that fractured all along the stress points of the frame and eventually fractured through the entire glass rendering the glasses useless.

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LV_Optician
Las Vegas, US
Jul 13, 2010 3:54 am EDT
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Well, I believe your leaving out some key information here. First off, when did you buy the eyeglasses? Was it fairly recent or 2+ years ago? I happen to be an optician at Costco and have been in this field for many years. Costco's policy is 100% satisfaction on almost all of their products, including eyewear. HOWEVER...it should be within reason! If the product is in fact "defective" it would normally break/become damaged right away within several months or so. If this is the case, then you have a valid complaint and Costco will remake your lenses at no charge to you. Go in and ask to speak to the optical manager.
However, if your eyeglasses are old (lifetime of eyeglasses is approx 2 yrs) and all of the sudden they've cracked, broke, scratched, etc..how could you possibly try to say they're defective? Be reasonable! That is not considered defective, that is called "everyday, normal wear & tear" and IMHO that's abusing the system. That is not fair to any business or other customers for that matter! Members like that are why prices go up. Do you go into "ABC Shoes" and ask for a free replacement pair, because the shoes that you've worn daily for 2+ yrs have finally worn out? NO, you go buy another pair! Why would eyewear be any different? Besides that, most eyeglass prescriptions are only valid for 1-2 yrs anyway. So you might as well start over with the whole process and get a new exam + eyeglasses. As I stated earlier, your post does not have enough info to determine it's validity. Good luck to you

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12:09 pm EDT

Costco organic whole milk contains fish oil

I have been purchasing Organic milk from Costco from last 3 years. Last week i brought oragnic milk and i also conusmed some of the cartons, without knowing the milk has a fish oil.

How come an Organic milk has ingredients like FISH OIL.

When you say ORGANIC means it is pure and should not contain any additives or preservatives. The product did mentioned omega-3, but there are natural omega-3 found and we dont suspect the milk can have fish oil in it.

The product is called ORGANIC WHOLE MILK, if you add Fish Oil, the name should be something else. This is misguiding the people.

We are a vegetarian and consumed the milk without knowing it has a fish content. I would like to request you and mark these product appropriately and i also want my money back for these products.

Costco should change the name of this product, ORGANIC WHOLE MILK should be just milk and should not contain fish oil.

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AOP3
, US
Feb 28, 2021 11:19 am EST

I know this is super old and probably no one will see this comment, but bruh😒😂 Your misunderstanding of what organic means and failure to read ingredient labels when you have a restricted diet is NOT anyone's fault but your own. Ridiculous. Don't try to shift the blame for your own failure to educate yourself because you feel guilty or something😂😂 It's not like it was an unlisted ingredient, you just didn't bother reading the 2-3 item list.

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Kirstin Dreyfus
, US
Jul 13, 2017 8:23 am EDT

Yes I think switching to Alga oil or no additives at all would be better especially for folks with fish allergies. I don't buy milk at costco for this reason and I would like to.

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Aariff
, US
Jun 04, 2017 7:23 pm EDT

Organic means food which does not have any gmo products and products which does not contain pesticides. It can contain anything.

The milk and the fish oil are organic so it is called organic milk.

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BillMoore
, US
May 23, 2017 6:48 am EDT

I do not like that they do that, I'm allergic to fish, after that product I got sick, I called the hotline, I was told the consultant Chris Pallante, he said that this is no fault of the company, I had to read the part.

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Aditi Mohpal Sharma
, US
Apr 09, 2017 7:53 am EDT

It's awful! It's very disappointing ! It's so misleading. Seriously, who adds F fish oil to milk ? Just ruined my day!

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Abbey112
, US
Oct 19, 2016 9:22 am EDT

I drank Costco's Kirkland organic 2% milk and felt terribly sick for two days. The milk was disgusting as well. I looked at the back of the carton and it said REFINED fish oil. I don't know why a company would put fish in milk but it certainly isn't right to put it in organic milk. People who buy organic tend to be very particular in what they eat. There is no source or type listed for the fish which may not ever be legal. Please take fish out of your milk! I will purchase my own supplements not drink them in milk.

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AOP3
, US
Feb 28, 2021 11:22 am EST
Replying to comment of Abbey112

That's perfectly legal. Half or more of the food sold at grocery stores does not disclose where the ingredients are from. Tryin to make this a legal issue😂 Just read the labels people, not that hard.

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norma cortez
Chula Vista, US
Nov 16, 2011 8:23 pm EST
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We buy nuts all the time this was a 4lb mixed nuts, my husband loves them they were dry and some rotten just bought them yesterday expiration no, 17 oct.13c no11290g313s vn64919 I don't know what all those numbers mean

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Donna Kinsey Crye
, US
Aug 22, 2016 6:25 am EDT

Kirkland just came out with Almond Milk that tastes bitter compared to the Blue Diamond brand. Unfortunately, Costco in Bend Oregon is no longer carrying the Blue Diamond brand.

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Annalise Fuss
Austin, US
Aug 15, 2016 6:16 am EDT

I attempted to downgrade my membership today while checking out, and the employees claimed that they could not do it. They wanted me to pay for the upgraded membership, and then get my money back. I went to the customer service desk, and the salesperson was unable to help me as well. Costco customer service leaves a lot to be desired. They just lost a family of shoppers.

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Gayle
,
Aug 10, 2016 3:16 am EDT

This was a credit card I had no idea my mother had. She died. But I know my MOM never had a balance on a credit card. I called HSBC- They said send a Death Certificated --did that. Well to date my father has gotten recorded threating phone calls--right around 9pm. The bill as grown from 50 to 172 dollars, gone to collections and because I am not the cardholder they will not talk to me-Yep the Privacy ACT.

Also if you want to buy a gift card for someone at Costco--you can't unless your a member--does not matter if that Gift Card is intended for a member-they just will not work with you.

Gosh darn, I have so may Holiday stories to share--kinda like HSBC and Costco totally suck!

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10:15 pm EDT
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Costco mean managers

Zade is the meanest person on the face of the earth. Who do you think you are missy to treat everyone so badly. I am going to make it my business in life to have your career at come to an end. I bet you don't treat Jim Senegal like that when he walks your warehouse.
If you where on the side of the road, broke down in a thunderstorm, with your kids, I would not help you. What you spread around is going to come back around, so be waiting. I hope to see it.

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Update by poopydoo
Apr 18, 2010 10:16 pm EDT

Oh yeah, don't shop Chantilly Costco. Warehouse Manager Zade is Nasty mean.

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12:24 pm EDT
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Costco pricing

They raised the price $2.00 on days that the $2.00 off coupon is good - What rip-offs - unfair business practice. I think tax is on the full price so you end up paying more when you use the coupon with the higher price.

Never again.

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Frustrated in Oregon
Wilsonville, US
Dec 13, 2010 8:35 pm EST

The same thing happened to us! We had been shopping TVs at Costco for a couple of weeks and thought we had settled on one to purchase. The day we were actually going in to buy, we received a coupon in the mail that was going to be $75 dollars off but we had to wait two days for the coupon dates to become valid. We were so excited to be able to save another $75 off of the already great price, we waited for the coupon dates.. When the day came to go purchase, we took our coupon in and to our surprise the price had been raised $50! We were so upset that Costco plays these games that we left without purchasing the TV. Why would they do that?! This wasn't the first time I've noticed them doing this same thing. Last summer, the Dr. Pepper that we always bought for $7.99 a box was marked up to $9.99 a box just as the $2 off coupon came around. Shame on you, Costco!

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1:07 pm EDT
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I am a truck driver. I picked up a load in vancouver and had an appointmen the next day in Airdrie to unload at 11am. I pulled up to the gate house for Costco the Airdrie depot on april 8th for my unload of 11am. As soon as Lynn Baglolle had a bad attitude from the beginning, saying very rudely that we did not have an appointment and she did not care in...

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8:05 pm EDT
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I went to the Costco fontana store to buy a new car battery for my sons Honda Accord. I even brought with me his old battery so I would not incur a "core" charge. When I went to the check-out line I was confused to learn that the clerk automatically added a 9.00 core charge to the cost of the battery- I was then charged 8.75 % sales tax on the total amount...

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3:25 pm EDT
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Costco rude employees

While shopping at the Edison, NJ branch of Costco today, my 75 year-old mother, who was shopping with me, was yelled at twice by Costco employees. The first time was when she was pushing the cart down the "cart" side of the check-out line. The woman at the cash register pointed to her with her finger and told her to "get on the other side" . The second time was after we had paid and were about to push the cart away from the register. The employee responsible for putting the scanned items into the cart told her "you have to get out of the way" and pushed her forcibly. Both times the tone was extremely hostile and there was not even so much as an "excuse me", "sorry", or "please". I found this type of behavior absolutely unacceptable. Not only is it terrible customer service, it does not even measure up to standards of common courtesy that people normally use in addressing another human being.

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sharkfit
Springville, US
Apr 01, 2010 2:14 am EDT
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It is unacceptable to treat people in such a way. Was it such big deal that the buggie was on the wrong side of the register? I work for costco and there are times that customers
do things that are amazingly stupid! I try to remember that its just costco and its usually not that big of a deal. Also the attempting to get your grandma to move out of the way was totally unacceptable. Employees need to always remember that it is the customer that pays their salary.

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9:33 pm EST
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Costco personnel

I think that Costco is taking its name for granted . Most of us are receiving very bad attention and we still buying from it. If you ever visit Costco in San Bernardino California, don't worry, that is the worst place to go shopping, people are very rude, unpleasent, and most of all "ignorant" they have no manners for nothing. I think that people from Costo in San Bernardino still thinking as the last century, they don't know that money has the same color and that is the same value in all citizens. Lets move to SAMS Club!

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Geez and wiz
miami, US
Apr 18, 2010 10:26 am EDT
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I was waiting for a cashier to open, being forst in the line. The otehr lines were at least 12 deep waiting.

I ask if she'll open. No answer.

She opens, doesn't look at me with my one item but says "Next in line"

Not one, but two from the overloaded lane jump in front of me, all the while the cashier pretends not to notice.

I walk up and say "You don't mind if I complain"

She pretends not to know what I'm talking about

I cash out at the front desk, rather than at the cashiers. One floor supervisor walks over to the cashier, a few words, doesn't come back to me to apologize.

Bottom line is: This person was rude and teh supervisor shoudl have come back to me with some feedback

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1:59 pm EST
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Costco they do not match the prices

I recently saw a patio set at the Tracy Costco warehouse which was priced at $999.99 and wanted to purchase; however they were out of stock. I asked to see if they would sell me the floor model but supposedly the supervisor said "NO" because they ARE GETTING MORE in. The guy behind the counter was very helpful and said there was 3 on hand at the Manteca store. My husband & I drove to Manteca the next night come to find that yes they had it in stock BUT the PRICE WAS $1079.99. That is an $80 difference and in today's economy that is A BIG DIFFERENCE to question it. When I advised the clerk behind the counter she was very rude and said, "well everything is different even milk and eggs"? A supervisor was there and she was rude to me as well and said we don't match prices here. I ended up purchasing the item anyway since I needed to use it this weekend. On my way out I spoke to the manager of the store and she said as well but in a more polite manner that they don't match the price here.

The next day (today 6.4.09) I went back to the Tracy Costco and asked to see if I can get a price adjustment. A front line supervisor was behind the counter and advised me that no they can't since that item was marked down and they ARE NOT GETTING ANYMORE. He also mentioned they would not sell the floor item as they get FULL CREDIT BACK for it.

With all that my questions would be:

1) WHY put something out on your sales floor with a price and then state IT IS NOT FOR SALE?
2) WHY doesn't COSTCO match other COSTCO's prices, especially in this case where it was out of stock at one place and in stock at another? (as it doesn't state price good at this Costco ONLY?)
3) What is the difference if I return the item at Tracy's Costco at the higher price THEN REBUY IT BACK at the lower price? (Basically it is a big hassle to load the heavy pieces back and drag it into the store: this makes the customer more frustrated with your Company) What ever happened to Customer Satisfaction!

I can't believe that there is no standard pricing between the different COSTCO's especially in the same area/county. I hope this situation and future ones like this get looked into and reviewed as I know that if this continues to happen I will go elsewhere to do my shopping like smart and final or make the drive to Sam's Club/Walmart Superstore.

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Felia
, US
May 24, 2010 12:31 pm EDT

The same thing happened to me. I recently saw a balcony set in the Greensboro, NC Costco but didn't purchase at the time. The price was $639.99. A went back a about week later and the set had been removed from the floor. I inquired at Customer service as to whether the store expected to get an additional shipment. I was told no and that the item had been "de-activated." I asked the clerk to check to see if another Costco in NC that still had set. I was told that Raleigh Costco had four left. I subsequently drove to Raleigh to buy one and to my surprise, that same set was priced at $669.99 which was $30.00 more than in Greensboro. When I inquired as to the price difference, the salesperson who assisted me explained that each Costco set their own price (based on supply and demand, I guess). At any rate, I was happy to have found the set even though I paid more for it. The lesson I took away for the experience is that you must act quickly on SEASONAL ITEMS or you may not be available when you return AND that you may end up paying more at another store.

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3:10 am EST
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Costco scam manager

Costco-Cell phone booth, I was shopping at costco just before Christmas time when i was bombarded with tempting offers as I pass by the cell phones booth. The manager at this booth offers me a great deal to switch from cell phone company to another. transferring my and my family phone numbers without cancellation fees and no activation charges, he also assured me that the lines/account will not be active until I come back from vacation and activate them myself! I signed the contract and all, and I left the country for a holiday vacation to come back and find all these bills in the mail from the "new wireless company", they charged activation fees for each and every phone, they didn't transfer the numbers, and they started charging from the date i signed the contract(although I haven't even USED the lines AT ALLLL!)

I called the wireless company to inform them of all this, they said that the manager who signed me up did not make or leave any notes of such, they asked me to go back to the manager and speak with him. I went to Costco again to meet the manager, i gave him my bill and details, he told me he will figure it out and contact me..but never did yet!

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july1962
Valley Village, US
Jul 07, 2012 8:37 pm EDT

You know, there's a spell check button below where you type your complaint, you should use it. I think you mean "manager" not "manger."

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employee@costco
Rancho Cordova, US
Jun 28, 2012 12:04 pm EDT

costco really have some bad manger working for themself, espcially union building. Store # 438 @ CA Rancho Cordova is a union building and tons of bad employee because bad manger abuse good /hard work employee] for their so call mangement skill. One woman manger has no people skills so she used write up to threat employee. Union costco building is for bad manger with bad employee using good employee for thier own fortune and that's why they have very bad custom service... Derogatory...Derogatory...

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11:30 am EST
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Costco rude cashiers

I've been shopping at Costco in Richmond since it was Price Club! Over the last year or so, I've noticed that the majority of cashiers do not greet me with a simple "Hello" anymore. Instead, I have to listen to them talk about their tattoos, their hook-ups and even their alcohol consumption! Yesterday the cashier had her back to me while she chatted with the cashier next to her. One would think, in these hard economic times, that service would be better than ever... don't they realize how fortunate they are to be employed? I will not be renewing my membership when it expires - how sad!

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MamaLuc
Woodbridge, CA
Aug 27, 2010 3:12 pm EDT
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You have an obligation to the company you work for...you represent at company...without consumers, you would not be employed...if you are not curtious to the customers, they will not return. There is no reason for anyone to be rude.

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MamaLuc
Woodbridge, CA
Aug 27, 2010 12:14 pm EDT
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I had a similar situation at Costco Vaughan, Ontario, Canada. The cashier assistant actually called me a "[censored]" and ran off her mouth saying she doesn't have a boss once I told her I was going to complain about her...what we can't talk anymore... I agree, if service continues in this manner I will not be renewing my membership and I will be telling everyone I know that shops at Costco about my incident.

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8:15 pm EST
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Costco tires warranty

I purchased 4 Michelin tires on 11/14/08 for $$1528.15 Waaranty for 60 months. After just 7, 000 miles the defected front tires were worn. Discussed the issue with store manager to no avail, will not honor the warranty, had to purchase 2 front tires at $658.15.
I will no longer buy products from Costo because of their dishonesty and mediocre customer service.
Invoice # [protected] & Invoice # [protected]

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hp423
Irvine, US
Jan 29, 2010 8:30 pm EST

I Hate COSTCO Tires also... took over 5 hours just to get new tires on... WTF... seriously?

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9:30 pm EST
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Costco poor costumer service

VERY poor costumer service. Nobody smiles at this Costco. I ahppened to forget my coupon book home and I asked people from the costumer service if they can give a a new coupon book. The answer : "we only have them available for new costumers", then I noticed that there was a coupon in front of the cashier and asked her if I can use it, since all coupons have the same barcode (you can scan one and the discount applies for all the merchandise on sale) . The cashier told me that the store manager (Kristen D'Agostino) is forbiting them to give any coupons to the customers. Aren't the coupons for the costumers though? Very dissapointed about the customer service at this store : COSTCO "348 in Glenview ILLINOIS!

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winnie88
, US
May 25, 2011 11:46 pm EDT

That' s a great policy! Coming from someone that has worked at Costco before...members take advantage of their great return policy all the time and it's ridiculous...about time they start doing something about it!

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1luckymomx3
Dalton, US
Apr 21, 2011 2:53 am EDT

I just went through the same stuff at my local Costco. They told me the same thing when I went and asked for a coupon book.

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Geez and wiz
miami, US
Apr 18, 2010 10:26 am EDT
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I was waiting for a cashier to open, being forst in the line. The otehr lines were at least 12 deep waiting.

I ask if she'll open. No answer.

She opens, doesn't look at me with my one item but says "Next in line"

Not one, but two from the overloaded lane jump in front of me, all the while the cashier pretends not to notice.

I walk up and say "You don't mind if I complain"

She pretends not to know what I'm talking about

I cash out at the front desk, rather than at the cashiers. One floor supervisor walks over to the cashier, a few words, doesn't come back to me to apologize.

Bottom line is: This person was rude and teh supervisor shoudl have come back to me with some feedback

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10:05 pm EST
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Costco rudeness

Having spent in excess of $600 on goods in Costco I knew I would have to have customer service give me these items. In Costco they usually have a cardboard descriptor - for large value items- which you hand to the cashier. When I went to pay the cashier took the descriptor and then proceeded to charge me. When I asked how I was to collect the items - as she had taken away the descriptor - she pointed to the front of the store and said go there when you have paid. As I paid by cheque a manager had to verify the amount: he did so and after flirting with the cashier disappeared. I then went to the front of the store where no one was and no one seemed interested in giving me the items I had paid for. When I eventually told some one that I wanted to have the items the guy who had verified the cheque came into view. When I asked him why he had walked off he said he didn't know that I was collecting anything. He then became sarcastic saying how there were other people in the store besides me. I then got angry and asked to see his manager who told me that when the cheque was verified they would know I was picking something up. What should have taken a few minutes resulted in me wasting 30 minutes of my time all because of rude an incompetent staff.

Quite frankly the service at Costco is appalling and the only reason to got there is the prices are competitive otherwise I would avoid the store like the plague.

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Henderson, Nevada customer
,
Nov 30, 2008 4:59 pm EST

The customers are VERY RUDE. The store has samples all over the place, and people push and shove trying to get samples. When it is crowded, people are behind you, rushing you, even though there are about 100 people in front of you. I hate this store, and I won't go again. There needs to be more organization, security guards because someday you will read in the papers about fights breaking out in these stores. Also, the staff are rude as well. They rush you, to take your food and throw it on the counter, and snatch your card from you and throw it back down, just to try and hurry up to ring you up. If you aren't in a rush, DO NOT SHOP AT COSTCO!

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Lauren Hill
Atlanta, US
Jan 24, 2012 3:35 am EST
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Costco prices aren't competitive anymore. There are many supermarkets and local stores that offer better deals and on a regular basis. I actually buy cheaper things elsewhere. Also, there are so many products being offered nowadays and at various stores. If you can find it at Costco, you can also find it somewhere else. Costco customer service has gotten worse and worse. If you don't encounter a problem, you wouldn't be aware of it. I think Costco needs to deal with its issues before it goes out of business. We don't need to buy the items in bulk, for the same price, or higher, and with rude customer service. Great combination for disaster!

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danny
El Paso, US
Feb 01, 2009 9:12 pm EST

You sure will enjoy shopping at walmart, where lines are long, cashiers are few, and if you need help in the aisles no one will come.

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4:33 pm EST
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Costco manager

The wife and I visited Costco 12 /27/09 approx. 1:30 PM for some Sunday shopping.

We were standing at the end of the isle by the napkins when part of the ceiling gave way and dumping a lot of ice cold water and ceiling stuff on me and my wife. We and our groceries were dripping wet and and it gave us quite a fright at the time.

The only people who really was concerned about us were other shopper asking if we were alright.

I walked, dripping wet up the isle and asked one of the workers if she could help us and she told me that I would have to go up front.

I proceeded to the front of the store and an employee followed me back to the area. My wife was ask her if we could get some towels or something to dry off. She stated go up front there are towels there.

Finally I went up front and got a roll of towels and we dried our self's off as much as we could.

We finished our shopping and a clerk said the manager would be right over.

We had to wait for him and finally when he arrived my wife said part of the ceiling fell upon us and he said he knew about it, they are over there now cleaning it up.

My wife just looked at him kind of waiting for him to say I am sorry that this happened to you, is there anything we can do for you, but that remark never came.

Finally he said what, what do you want me to do. My wife stated if you can't come up with something I guess we are through talking.

The manger never apologized for the incident or said I'm sorry that

this happened to you. He never asked if we were alright or showed any concern for out well being.

I sure hope this doesn't show how management feels about their patrons.

I do know this will be our last visit to the Waterbury Costco!

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Sebastian
, US
Apr 19, 2010 9:37 am EDT

I am very disappointed with the treatment that I received today at your Eugene store. Jiffy Lube informed me that I had a flat tire and sent me to your store to have it patched. Your employee, Ryan, ignored me while he served the two white males who had come in after I had. When he finally helped me, he said that it was dangerous for Jiffy Lube to send me driving on a flat tire. Then he rudely told me that Costco could not assist with tires which were not purchased at this store. He was exceptionally bad mannered and was not even willing to suggest a nearby place to fix my tire. I have never been treated so poorly and was surprised that he speak in such a degrading tone to a confused young college student. I have spoken to several minority friends, and they have had similarly bad experiences at the Eugene Costco. As a result of this day, my friends and family will not renew their memberships next year, and I will take every opportunity to spread the word that Costco is an unfriendly place for people of color.

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Vantur
, US
Aug 05, 2011 10:20 am EDT

I’ve been a member of Costco for years and have bought the EXTRA FANCY mixed nuts. Over the years the product has decreased the quality of extra fancy. I’m greatly disappointed with the product. It should be labeled %50 almonds which is no different than %50 peanuts. I hate grabbing a handful of mixed nuts and over %50 almonds. The price goes up and the almonds increase. This is very disappointing to me. I surely hope that you relabel and lower the price or sale what you are advertizing FANCY MIXED NUTS and by the way the cashews are starting to catch up with the almonds. Very disapointed!

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Mr.Kenk
, US
Jan 13, 2011 9:51 pm EST

I had an optical exam at the Santa Rosa Costco one year ago. Previously, I had purchased Proclear multifocal contacts from Costco, but couldn't afford the $440.00 per year cost anymore and so told the Dr. as much. He said he would fit me with a cheaper brand to correct my astigmatism. They are (Biofinity Toric)the worst contacts I've ever had in my 30 years of contact lens use. Its only partly a bad prescription (I can't see anything clear within 4 feet). They are also extremely difficult to remove and very uncomfortable. The prescription for the glasses is the same. I get headaches when I wear them and have to pull them down away from my eyes to see anything remotely clear. I wore the glasses and contacts for a month and made another appointment with the doctor to address my concerns. During my appointment I described the issues I have documented here, whereas he proceeded to trivialize my concerns by telling me that the prescription was based on my answers to his questions during the exam (how many of people intentionally tell the optometrist that the letters are clear when they're not?). When I repeated my concernes his response was very defensive...as if I was criticizing his ability. He said sarcastically, "you've already told me that!" I said, "Yes, but you're not listening to me". He then prescribed a trial pair of contacts which were not much better. In spite of his belligerent manner, I attempted to reschedule another appointment with him, whereas his office did not return my call. That was over three months ago. I feel a close connection to Costco having grown up in the Seattle area and becoming an early Costco member back in the '80's. I've known for many years who Michael and Jeffrey Brotman are...and even used to patronize their dad's store: "Bernie's"...then "Bernie's and Bottoms".."Natural Selection" and "Jeffrey Michaels". My step daughter modeled for their brochures and worked at Corporate in Kirkland. So, I'm Pissed that Costco would have such a rude, unprofessional optometrist working for them at their Santa Rosa store. Thanks.

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Santa MIMI
, US
Mar 07, 2011 10:01 am EST

I bought a laptop that was missing the web cam, overheated and cracked the bezel and display. After 13 months, had to send it in to "MICROMEDICS" Who kept it 3 weeks, replaced the hard drive and charged me for the overheating damage. THE computer is now worse than before it went to MICROMEDICS. THis is REALLY BAD because the laptop was from SANTA, who now seems like a cheap *** for bringing a worthless piece of junk. Costco TECH service as well as ACER as well as MICROMEDICS are all *** and arrogant and provided abysmal customer service. Finally, after calling the home office in WA state, I was offered a "refurbished" HP laptop. However, this unit also has issues, such as the touchpad suddenly turning itself off. The only positive about Costco and electronics purchase is the two year "warranty", if you want to call it that, and like the abuse of being subjected to people who don't have a clue about what they are talking.

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wildthink
Lees, US
Feb 13, 2010 5:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered a tv from costco.com. They said it would be delivered by the 10th. It is now the 13th, and the tv has been a few miles down the street for two days. I called ups to see if I could pick it up. They said their center is closed on saturdays, and due to the weather we've had, they couldn't deliver. I've been out on the roads for the last 3 days and they've been fine. And if they were anticipating these problems, and their center was closed earlier this week, why wouldn't they open it on saturday? Now tomorrow's valentine's day and I have nothing from my valentine. Thanks ups.

G.Smiley
G.Smiley
Lexington, US
Aug 05, 2011 11:22 am EDT

I'm gonna buy these nuts. Cashews and almonds are expensive. I'm surprised they don't skimp on those.

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GHicks77
missori, US
Jan 31, 2011 3:05 pm EST

You sound like a [censored] and I hope you never can wear contacts again and I hope you have to pay 1, 000, 000 dollars to buy glasses.

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Santo Palomo
Los Angeles, US
Apr 19, 2010 9:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Where did or do you buy your car tires from?
Why would anyone drive on a flat tire? Jiffy Lube couldn't help you with putting on your spare tire?
Was the Costco the closest tire shop from the Jiffy Lube?
You should have talked to the Costco Manager on duty since you were still a member at the time.

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soapergem
, US
Apr 01, 2010 9:18 am EDT

Why did you file this as a Costco complaint? This is a UPS complaint.

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complainingisnotenough
Fort Lauderdale, US
Feb 09, 2010 3:15 am EST

am so sorry to hear that this happened to you and your wife! Apologizing is the simplest thing he could have done..yet didn't even come out of his mouth..

I shop at Costco often, and I know that you can complain through head office, actually its not even a complain, its more of telling them how awful they treated you!

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Three weeks ago I went to Costco to order eye glasses. They have a numbered queue system, which should have been my first clue that they don't mind making customer wait a long time. When I arrived and took my number there were about six numbers ahead of me. More than 20 minutes passed before they finally called my number. The girls working there had served...

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Costco missing firewire port

I bought a laptop from the costco. the firewire port was missing from the laptop contrary to as advertised in the specifications. I reached out to Costco customer service, tech connect and resolution team. The best they could offer was $15.00 which is joke because I can't even by the PCMCI card with firewire port that could be installed on laptop to fix this.

I had bought HP laptop in Dec 2008 and I found out that laptop was missing firewire port which is improtant for video transfer and being able to connect many devices. I realised in Dec 2009 before the 1 year warranty expiration.

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I had such an awefull time this evening at Costco (Pompano Beach, FL). My family is an EBT card holder and I have been using the EBT card at other locations but this evening I was denied the ability to use the card because the name on the EBT card is not a member. I advised the Manager that there is only 1 EBT card issued per family, each family member...

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Costco beware

A new costco just opened a few blocks from our house. Interested in possibly buying a membership, I tried to see what they sell and what their prices are like. The woman at the door said that I could get a one day pass just to look around but membership services said it wasn't possible. What kind of store won't let you browse their items and prices? I was respectably dressed and was with my 5 year old who was wearing a private school uniform. There was no reason for them not let us see. This must be a scam. I can only guess that once people have paid, they figure they may as well shop there since they're already locked in. What are they hiding anyway?

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the customer isn't always right
Honolulu, US
Jul 27, 2010 12:50 am EDT

Membership is completely refundable at anytime in FULL

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jay v
Washington, US
Dec 16, 2009 10:36 am EST

theft theft theft, it is very easy to steal from costco. buying a membership keeps out most of the riff raff no matter how well dressed. if you dont like the membership they will return your $50

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Costco short changed on product

I bought a 10 lb bag of carrots from Costco. When I got it home I weighed it on my kitchen scale because I divide it to share with someone else.

I kept getting that it was only 9 pounds. I weighed something else on the scale to insure that my scale was acurate. and it was.

I called Costco. They told me that they would replace the bag. To bring it back to them. I explsined that i could not have a 10 lb bag of carrots in my refrigerator until the next time I went to Costco.

The person assured me that this was the only way to handle the problem. There was no option to just give me the extra pound when I made another Costco shopping trip in two weeks.

The customer service person was insistant that this is the only way to resolve the problem. Bring in the unusued bag when I go back there.

This may seem like a small problem. And it is. But it also is a warning to weigh bags of produce before you leave the store. Otherwise you could be paying more per pound than you thought.

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Jim Warner
, US
Apr 04, 2016 3:31 pm EDT

I have been purchasing the 'Active' vitamins (they came in a yellow box that was recently changed to the name Active). There was a group of vitamins that covered most all of the vitamins and minerals and ginkgo biloba that one who need on a daily basis with about 120 'pacs' in a box. The after this refresh of the name on the box (the pills were the same), my Costco (Fullerton, CA) stopped carrying them. I wish you would please consider carrying them again!

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wowkidding
, US
Mar 10, 2011 4:20 pm EST

This is ridiculous. Some people have way too much time on their hands and will complain about anything! I can tell you're the type of person that probably tries to create a problem out of everything to make everyone else cader to you...and their solution was way more resonable than your demands. Give me a break.

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AndyNonya
, US
Feb 20, 2010 2:49 pm EST

Taking into account:

- Your scale accuracy
- Carrots drying up a little since they left the farm
- Humidity differences between your place and the farm
- Altitude differences between your place and the farm

I would not even complain... but you did and
the solution they gave you is very resonable.

What were you expecting?... a refund? or maybe for them to send out sombody with
an extra Lb of carrots?

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J Kwok
Tigard, US
Nov 11, 2009 3:02 am EST

Wow, are you serious? This is your complaint? I mean this is a joke. No offense but if you are complaining about one pound difference then this is just sad. Try buying carrots from a regular grocery store and you'll see that you are still saving money even if you were paying for a 10lb bag of carrots but only got 9 lbs out of it. Sorry, but this complaint fails, big time.

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About Costco

Costco is a well-known American multinational corporation that operates a chain of membership-only warehouse clubs. The company was founded in 1976 and has since grown to become one of the largest retailers in the world, with over 800 warehouses in various countries. Costco's mission is to provide its members with high-quality products at affordable prices, and it has become a go-to destination for shoppers looking to save money on everything from groceries to electronics.

One of the key features of Costco is its membership program. Customers pay an annual fee to become members, which gives them access to the company's warehouses and online store. This membership model allows Costco to offer lower prices than traditional retailers, as it can buy products in bulk and pass the savings on to its members. In addition, Costco's membership program helps to create a sense of exclusivity and loyalty among its customers.

Costco is known for its wide range of products, which includes everything from food and household items to electronics and clothing. The company's focus on quality is evident in its selection of products, as it only carries items that meet its high standards. Costco also offers a range of services, such as travel booking and pharmacy services, which further add value to its membership program.

Another key aspect of Costco is its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as using renewable energy sources and reducing waste. Costco also works with suppliers to ensure that products are sourced ethically and sustainably.

Overall, Costco is a highly successful retailer that has built a loyal customer base through its membership program, commitment to quality, and focus on sustainability. With its wide range of products and services, competitive prices, and strong brand reputation, Costco is likely to remain a popular shopping destination for years to come.

Overview of Costco complaint handling

Costco reviews first appeared on Complaints Board on Mar 20, 2007. The latest review Fraud at your gas station was posted on Apr 18, 2024. The latest complaint Service at Costco north lakes was resolved on Aug 21, 2022. Costco has an average consumer rating of 1 stars from 1970 reviews. Costco has resolved 131 complaints.
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  1. Costco contacts

  2. Costco phone numbers
    +1 (800) 774-2678
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    +1 (855) 258-3217
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    +1 (855) 620-7579
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    Photo Center
    +1 (800) 607-6861
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    +1 (866) 861-0450
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    +1 (800) 788-9968
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    P. O. Box 34622, Seattle, Florida, 98124, United States
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Costco Category
Costco is related to the Retail Stores category.

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