The complaint has been investigated and
resolved to the customer's satisfactionResolved Costco — using ebt card
resolved to the customer's satisfaction
I had such an awefull time this evening at Costco (Pompano Beach, FL).
My family is an EBT card holder and I have been using the EBT card at other locations but this evening I was denied the ability to use the card because the name on the EBT card is not a member. I advised the Manager that there is only 1 EBT card issued per family, each family member does not receive an individual card(at least in Florida). The Manager insist that it cannot be done. So, I added his name to account and remove another household memeber, then she said he had to be there now. His name was already listed as a previous household member and she saw that. Why give me a hassle?
Come on, it's an EBT card, I need a PIN to use it. When I use my husband's debit card or anybody's debit card; no one asks to see my debit card at the register.
After all this time, they now decide to accept EBT cards and then to have EBT cardholders go through this hassle.
Why are they making it so difficult to use the EBT cards? The entire household receives 1 EBT card (my household consists of 3 adults and 2 kids) and my Costco membership only allows 2 household members per membership.
I asked the Manager if I need to carry the letter from Department of Children and Families showing my household composition with my name on it, she completely ignored my question.
I don't have a choice, the State of Florida would not issue another EBT card for the same household.
I personally believe the manager just wanted to prove a point of authority because all she was saying is that he has to be a member and when I told her well go ahead and add him (because she saw he was previously on the account) she then changed her story and said he had to be there now.