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Consumers Energy review: Having lines placed underground from pole to house,

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8:43 pm UTC
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May 2026, we are in the early stages of placing electrical lines underground from the power pole in our driveway to our house's electrical meter. Had the initial visit from a rep from CE. He viewed our situation and said a project planner and an inspector would be coming at a later date to inspect the site. We paid $450 to CE for the work. The inspector arrives unannounced with no advance notice to meet with us to tell us exactly what needed to be down on our part. We were not home! We get a text saying out inspection failed and that i need to dig out 6' from the botttom of the pole to expose all underground wiring. There is a wire running to our well house from that pole that had been installed by the previous home owner. I also had to remove a 4x4 section of a concrete sidewalk so the trench to the underground line could be dug. I rented a concrete saw and my 64 year old body to move the slab out of the way. My complaint is that I have limited electrical knowledge and I am being told to did a 6' circle around the power pole exposing live electrical wiring. Besides having to remove the sidewalk and a lot of rock in a garden area, I feel I am paying CE for me to do all the heavy lifting. And then the liability of telling a home owner to did around electrical. Much of this could have been explained better if the Inspector had texted, emailed, or even called so that we could coordinate the time. It is the 21st century and communication is at an all time high for being easy to do so. But CE has inspectors who are unable to notify home owners and customers to have a discussion about what needs to be prepped. And then there is the vicarious liability of telling homeowners to did around live wires. CE created the policy of no contact between inspectors and homeowners as far as I know. If I am wrong, then why could our inspector send a text, call, or email. At this time, I am seriously considering canceling my project as I do not want to do all the heavy lifting and then be told I did it wrong. This is a supervision problem that starts at the bottom and rolls up hill. Very poor customer service.
Steve Buteyn
[protected]
[protected]@gmail.com

Claimed loss: None! If I cancel, I want my money back. If we follow through with the job, CE will need to address there communication policies between home owners paying customers and inspectors.

Desired outcome: Improve your communication skills. Would create less issues.

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