Black Hills Energy Logo

Black Hills Energy

Having problems with Black Hills Energy?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Black Hills Energy Customer Service Contacts

+1 888 890 5554 (Customer Service)
+1 800 694 8989 (Emergency Assistance)
7001 Mount Rushmore Road
Rapid City, South Dakota
United States - 57702
Mailing Address
P.O. Box 1400, Rapid City, SD 57709
Denver Corporate Office
1515 Wynkoop Street, 5th Floor, Denver, CO 80202
Papillion Corporate Office
1102 East 1st Street, Papillion, NE 68046 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Black Hills Energy Customer Service. Initial Black Hills Energy complaints should be directed to their team directly. You can find contact details for Black Hills Energy above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Black Hills Energy. Discuss the issues you have had with Black Hills Energy and work with their customer service team to find a resolution.

Black Hills Energy Complaints & Reviews

Black Hills EnergyGas bill

We had a rental property in Pueblo Colorado at 1101 Kennedy Street 81001. We were told that we had to have a landlord revert on our utility bill so we placed one on it. Back in November 2019 we sold the property and we called black hills energy, to remove the landlord revert on our account and close our account. Over one year later the utility bill reverted back to our name. And the utility company is trying to charge us even though we have not been the owners of that property in over a year. I have called and wrote them a letter with no response. I feel that we should not be responsible for a utility bill for the month of November 2020 when we have not owned the property in over a year.

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Oct 18, 2020

    Black Hills Energy — Request for 12 service installs

    I have been attempting to work with Kla Watts since July 24, 2020. She evidently represents the new service...


    Black Hills EnergyRequirements for service during covid-19

    An individual left a hefty bill prior to her being evicted from property! We are now suffering the consequences! Black hills is requiring a DEED to the home to show ownership! The County building is closed due to COVID-19 by appointment only! This has been a complete nightmare! The Deed is in my sons name! As of 5-7-2019 He has not resided there since he was in middle school! Please Helpwe haven't had electricity for 4 days!

    Requirements for service during covid-19
    Requirements for service during covid-19

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Feb 12, 2020

      Black Hills Energy — payment arrangements

      After I was stuck with a huge energy bill after a broken window I wrote down the wrong date for my...

      Nov 12, 2019

      Black Hills Energy — gas

      I was informed that as long as my account balance was at 0 that I can get a free reinstatement fee same night...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      Jul 23, 2019

      Black Hills Energy — electricity

      I am an independent, mature and positive girl. I remain a very good balance between my work and life. I live...

      Black Hills Energy — natural gas supplier

      I have had no problems with Black Hills until I had a service call. At that point I was charged for a service...

      Black Hills Energy — gas accident & repair

      Where to do I start. Trying to work with this company as been a complete cluster... First, they didn't notify...

      Black Hills Energy — Energy service

      I moved into a new place on a month to month lease. The landlord did not pay utilities as agreed. I called...

      Cripple Creek

      Black Hills Energy — Service guard

      This company has the WORST customer service. Their Service Guard is a giant rip off! I am going on the 3rd...

      Black Hills Energy — gas being turned off

      Called the gas Black Hills Energy because I smelled gas in my kitchen thinking they would help. Apparently I...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Black Hills EnergyRebates not received

      We went on black friday (at a reasonable time 10am) for batteries which were "free", a remote control and calculator. these items were supposed to be free after rebate. of course we also purchased other "not free" items. so far we have not received any of our rebates. no onre is reachable at any of their so called customer svc phones and web sites. when we went there on black friday, my husband i i wondered why no one else was about in the store on black friday. now we know why - they are running a scam and we bought at least 100 dollars worth of extra merchandise believing that it was free

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Black Hills Energy — Liars and thiefs

        I live in a small town in CO located on the Eastern plains. The only gas company that can deliver service to...

        IN THE NEWS

        Unhappy consumers gather online at and have already logged thousands of complaints.
        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
        A consumer site aimed at exposing unethical companies and business practices.
        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
        You'll definitely get some directions on how customer service can best solve your problem.
        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.