I received a shut off notice last week and I'm was supposed to be shut off Sept 19. I called and was told that they would extend the date first to Sept 26, and today when I called, the recording said to pay $216 on October 3, which I can do, because I get my Social Security/Disability check on that date. Now they still insist on shutting me off on October 23, a 3 day difference. Which doesnt make any difference to me as I dont have a penny to my name. I'm a disabled senior citizen, I've been paying $216 every month on the third.
I've tried all the agencies, they don't get funded until the middle of October and first of November.
I've asked family, friends agencies and nobody can help.
Last week they told me I owed $401.00 to keep me connected. So I went to Check n Go to borrow that money and I paid Consumers. They can't give me anymore until that is paid.
I dont have a penny, and I dont have groceries, I dont have a car to get out even.
Please help extend that payment until October 3, 2017. Please.
306 Mary Dr.
Bay City MI 48708
Our power was cut off on August 4th 2017.
We were told that we we approved for a Shut Off protection plan. But we were shut off anyways after we had made our Down payment!
So on the 4th of August 2017
We paid the Down payment AGAIN as we were told that before the SHUTOFF that we were not on a plan. Even tho we were previously told that we were on a plan.
So I paid an amount of 267.00 to get back on to a SHUTOFF protection plan.
That payment was returned so I made a CC payment of 267.00
When I call into the automated system it states that that CC payment was posted to our account on Aug 9th.
We also received a confirmation letter to let us know that we were entered into a SHUTOFF PROTECTION PLAN.
I have that letter from
It states that we are to pay 259.00 per month starting Sept. 1st 2017
So we assumed that everything was fine so we paid that down payment by credit card that Consumers Energy claimed that they never got that Down payment!
But they did...my Credit Card was Debited.
And going forward we are to pay 259.00 a month to stay on the SHUTOFF protection plan.
But earlier this month we got a SHUTOFF Notice.
Stating that our power will be SHUTOFF on Sept 5th 2017
I have called Consumers Energy numerious times since we received that notice but no one will listen to the fact that a payment was made to recover that returned payment.
I was told that we should have not been allowed on the plan again so they took us off.
Without any notice!
All I am asking is that they honor the Repayment plan as we have no other means to pay this.
We are both on Disability and my husband is a Senior Citizen.
Please help us be able to resume paying our bill.
Even a REPAYMENT plan would help even if you just break up our payments a little.
Account # [protected]
Anything that you can do with be a tremendous help.
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I have always used Consumers for my energy needs. Never have had a problem until now. Im a working single mom, who has always been on one your plans. Budget or Shut off. Most recently I was enrolled in the shut off, with a monthly payment of $138. after the first 18 months of being on the plan. I received a bill for $1, 164.81 with a shut off notice 2 days later. I could not afford that, so I turned to local agencies for help. Salvation Army paid $800. of it. Then I called to get back into a plan. I have made 13 phone calls, talked to all different people, two who were supervisiors . Countless hours on hold. Got me no where . Yesterday I received another shut off with demand of payment.
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Hi my name is Amy Mason i have 2 children the both are on breathing machine and 1 child.that is blind.an consumers.energy.turned my powet off and.i call them and they told me that all i had to pay was.101.00 to.get it back on so i did.that.now.they.are.putting to bills together and.they wont turn them back i so sick of.the.tun aroun pleasr.help me to get my power back on my kids need.there machine.please help.you can call me at [protected] thank you
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