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Utility Services British Columbia Hydro and Power Authority [BC Hydro]
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British Columbia Hydro and Power Authority [BC Hydro]

4 Complaints
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British Columbia Hydro and Power Authority [BC Hydro] Customer Service Contacts

+1 800 224 9376 (Customer Service)
+1 604 224 9376 (Greater Vancouver)
333 Dunsmuir St.
Vancouver, British Columbia
Canada - V6B5R3
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM
Sat9:00 AM - 5:00 PM
SunClosed
Mailing address
P.O. Box 8910, Vancouver, B.C., V6B 4N1

Burnaby
6911 Southpoint Dr.
Monday to Friday, 8 a.m. to 4 p.m.
 
Vernon
1401 Kalamalka Lake Rd.
Monday to Friday, 8 a.m. to 4 p.m.
 
Prince George
3333 22nd Ave.
Monday to Friday, 8:30 a.m. to 3:30 p.m.
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Use this comments board to leave complaints and reviews about British Columbia Hydro and Power Authority [BC Hydro]. Discuss the issues you have had with British Columbia Hydro and Power Authority [BC Hydro] and work with their customer service team to find a resolution.

British Columbia Hydro and Power Authority [BC Hydro] Complaints & Reviews

Apr 08, 2019

BC Hydro — electricity/utility service

BC Hydro has terrible customer service (and utility services...I have had at least 4 unexplained outages in...

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BC Hydro — customer crisis fund

I have just been reading up on this customer crisis fund and am wondering how this company is allowed to kust...

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Prince George

British Columbia Hydro and Power Authority [BC Hydro] — continuous power outages february 1st.

After several outages my oven in the electric range did not work. After troubleshooting the repairman has come to the conclusion that the control board may have had a high voltage or cycles that may have damaged the control board and is considering ordering a control board for my oven or having me purchase a new electric range. I feel this is your responsibility to provide me with a solution to this problem.
My account number is [protected]. Please contact me by
phone: [protected] or by email : [protected]@telus.net.
Thank you for your acknowledgement.

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    The complaint has been investigated and
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    Resolved     BC Hydro — no billing

    Spent over 6 months trying to get a bill. Usually received a bill every 2 months. This stopped after January payment. Have contacted BC Hydro repeatedly and no one answered the question of Where is the bill? June 1 received the bill with 6 months of service billed. Poor customer service.

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