Zaxby's’s earns a 1.2-star rating from 3 reviews and 396 complaints, showing that the majority of chicken aficionados are dissatisfied with their meals.
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complaining about zaxby sauce
ordered a nibbler meal and exchanged the fries for onion rings. when i got the onion rings i din't get the zaxby sauce with it. they said when you change something the sauce doesn't come with it which is stupid!!! the fries and onion rings are the same price. the sauce is part of the onion rings . the girl that was helping us was rude acting and i am not...
Read full review of Zaxby's and 1 commentrude worker
Drive through worker asked us to repeat our order several times, she was very difficult to understand, highly impatient. When we aproached the window we made sure that she got part of our order correct. Instead of saying yes or apologizing she blatantly argued and was very rude and unfriendly. After getting our food, it was still wrong! We will never go back there
Read full review of Zaxby'severything
I used to work at a zaxbys here in augusta and just let me say that the managers need to get there acts together...occasionally rude to customers and just becuz i left on bad terms dont mean they have to yell at each other when i go into the place to eat...it's like they are warning everyone up there that i am there and gonna start stuff...for one i will not do that and two i didnt do anything to anyone so they need to chill...other than that...the food is awesome but the crew is not...well most of em...
manager has problem
Store is always running out of food and paper towels. How do you run out of food week after week when when you continue to loose customers. And paper towels I thought was required as far has the health food scores go. And while customers are waiting on food the manager at the boaz, al store is standing in the back eating. He (Chad) has sexually harrassed friends of mine. And on 11/8/09 he screamed at a customer after she told him that people was walking out because of the very long wait. He screamed that he did not care and told her to shut up and go set down. He was extremely rude after that. Me and my family love zaxby's and have been very dis satisfied with the manager at this location. I don't know if we will continue to go there as long as he (Chad) is in charge.
The complaint has been investigated and resolved to the customer’s satisfaction.
food
I went to dine in at zaxby's today on tunnel road september 6th, I wanted a boneless wing meal to go and my number was 89 well i sat for a good 15-19 mins waiting because everyone else behind me was getting there food.A black haired girl name mekala asked if 89 was comming up, and a blonde 5'1 lady with a blue shirt and glasses in a rude way said no with an...
Read full review of Zaxby's and 1 commentunsatisfactory product
Have eaten this salad numerous times. Today, 6/15/09, the chicken was severely overcooked, even rubbery, there was very little cheese on top, almost undetectable. I was extremely disappointed.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged twice on debit card
On February 25, 2009, I purchased meals at Zaxby’s for $21.10. When the clerk swiped my card I noticed she looked puzzled and stopped to ask a co-worker to look at the screen. The co-worked shook her head and told her not to worry about it. I was given my receipt and my food. When I arrived at home I checked my account and sure enough it was charged twice...
Read full review of Zaxby'squality of food
I love zabys ...but lately at the store in my town ..today in fact ...i ordered dinner ...the chicken had been fried in over fried grease or chared grease and the toast was not toasted..the frys were raw...so ..so much for dinner tonite..i do not want to drive all the way back to see if they can get it right...Tonite was a bad impression on zaxbys...They also gave me no reciept..so i have to go to phone book or 411...sad..zaxbys is good when prepared their policy way ..cleveland tennessee is really slacking...on their franchise..there have been times they served regular bread ...not texas toast bread as is suppose to be their motow..BIG DIFFERENCE...where do they get the regular bread next door store?franchises in this town have been known for such and then some...
The complaint has been investigated and resolved to the customer’s satisfaction.
The new fried pickles i order was not crispy but soggy and soaked in grease, tried paper towels to soak yp grease .but just threw them away.will not order again.
ripoff sized food
Don't bother ordering the boneless chicken wings unless you like little tiny nuggets of chicken. This store gave me three stalks of celery, 5 tiny chicken nuggest and no fries... All for 5.29. What a ripoff.in this economy I understand downsizing food, but this was beyond reasonable. I won't be going back to zaxby's until they "see the light" and treat their customers to some real meal sized food.
The complaint has been investigated and resolved to the customer’s satisfaction.
drive through
Wow. I cannot believe this just happened. I am at Zaxby's in the drive through with 3 cars ahead of me and I finally get up to the order spot... and sit there. Now keep in mind I drive a F350 so I am hard to miss. I sit there a few minutes...nothing. Cars start piling up behind me... I beep the horn... nothing.
This car behind me pulls around me and the car behind her does the same. They go straight to the window and get helped.
I am furious. I get out of my truck go to the window and they assure me that I will get waited on first but not true. When I did finally get to the window and ask for a manager she has the gall to tell me that the drive through is broken. They dont know when someone is sitting there. Its been like that for DAYS. No appology.. I mean she turned in a "work order."
Somehow I think if I managed a Zaxby's I could think of a solution...something like A NOTE that says DRIVE AROUND! How hard could that be?
my store is run by junkies
Man, the new Zaxby's in town sucks. I am the only one who uses gloves when handling food, I even see people with bandaids handling sandwiches with no gloves. Employees constantly drop food in places ment for only raw food, when they are not passed out in the office. All, I repeat all of my managers are painkiller junkies, (burke county, no surprise), and will let 1 or 2 people do all the work while the rest are too messed up to work because they are too busy doing drug deals with high schoolers to do there own work. The bosses are all lesbians who are biased against men by there own admission; but never hesitate to yell, "yeah ladies, when's the food coming" to a room of males. Our owner is an oblivious idiot who complains about making too much food, but won't open his eyes to almost every employee stealing food everyday. I still work there unfortunatly and recommend that no one eat there, and if you do, get a salad or something that you would have a less chance of getting food poisoning from.
Took over 40 minutes to fill an order for 1 kid's meal and an order of wings. Still managed to forget to put chicken in the kid's meal. Could understand if they were busy, but more staff than customers. "Manager" was a unprofessional and literally ran away when I asked for his name. I lodged a complaint (since they still owe me for the food they forgot) and never got a response. We threw away the food because we were concerned about it's safety given the staff's slack behavior. It also cold. Went to Chik fil A and had a great meal!
So I would avoid the Zaxby's on Hwy 31.
I bought chicken to take out. When I arrived at my house to eat the meal, the buns were burned and the chicken was as well.
One of the managers there has a dog that she brings up there to the job and a former employee told me that the dog was in the kitchen and my neice she has a picture for evidence
May we see the picture? This information is unreliable without proof, and also slightly unrealistic.
WELL... WHAT'S SO WRONG WITH YOUR FRIED CHICKEN WING COOK POPPING A COUPLE OF XANAX AND A PROZAC WHILE HE'S COOKIN' YOUR CHICKEN...? NEVER HAD PROBLEMS AT ANY ZAXBY'S I HAVE BEEN TOO. MUST BE CUSTOMERS WISHING THEY COULD POP PILLS AND FRY CHICKEN AT THE SAME TIME?
I had a similar problem with the Zaxbys in Milledgeville GA. Ive witnessed a young idiot manager on drugs-meth or coke I assume. Ive witnessed money and drugs exchange hands. Ive went to the restroom and seen employees walk strait from the toilet right to the door. What happened to (employees must wash their hands)? Ive also seen them cook and serve bad chicken..make and serve bad cole slaw and bad lettuce. Ive heard managers and employees use words you would not dare repeat in front of your mother. Loud enough for customers to look in SHOCK! And if you think the China Buffet had a bug problem you should have seen what was on the prep table or near the chicken buckets on the floor. When the maitenence man came he pulled apart a piece of wall and OMG! I could not beleive it. For this to be a top rated store the customers surely had nothing to do with it. At least the customers or employees who have heard or seen anything in this complaint.
Seems that Zaxby's less than stellar service, along with their higher than high prices (Cain's has them beat by a mile) is wearing on the old chicken hawkers.
Look for them in the nostalgia pages alongside Burger Chef and Shrimp Boat.
wow my brother is working there and it sucks it barely opened and its the worst place ever
plastic in food
I bought a salad at Zaxby's in Perry Ga. I found a lange piece of plastic chopped up in my salad. I mailed it to quality control at their Georgia Headquarters. I left my email, address and phone number so that maybe I could get a response from the guys on this Quality and Health issue.
Nope they did'nt respond been a month now. Guess I need to pass this along to the Helath Dpet and the better business. ALSO WARN YOUR FAMILY AND FRIENDS TO BE CAREFUL
All of these complaints sound like they're coming from under-educated people who are all trying to get something for free.
my boss is a bully
I was forced to sign a restraining order along with the rest of the management team against my on again off again boyfriend. It seemed ridiculous, but I really wanted to keep my job so i agreed without hesitation. Truth be told he was a good customer until someone in the kitchen who we will call "jason" made him a finger sandwich meal that needed a straw...
Read full review of Zaxby's and 4 commentsused toothpick in salad
Kids and stopped to dine in at Zaxby's Restaurant in Montgomery, AL. I ordered a Chicken Salad. I felled something unusual in my mouth. You wouldn't believe it was a flat toothpick, very soft. Possibility it was in one of the cooks mouth. I started throwing up everywhere. I did notified the food health inspector. They advised they would seen someone out to...
Read full review of Zaxby's and 1 commentrude employee
Came thru drive-thru on 6/30 @ 2.00. The employee taking my order couldn't get any of the order right. I said only tomatoes and shredded cheese, she came back with ok no tomatoes or shredded cheese. I said no with only tomatoes and shredded cheese. She then said (very rudely, almost yelling) yes we have your order correct. (Didn't sound like it to me) when...
Read full review of Zaxby's and 3 commentsservice
Went by drive in window, could not understand lady, she got order wrong and when I tried to ask for napkins and she shut the window in my face before I got finished asking.
I haven't had the Zensations Zalad in a couple of years or more but it is now terrible. It had practically no chicken on it, I asked for fried and got grilled and the egg roll was packed full of grease. I could even eat half of it. I was ripped off!
We ordered at drive thru in Blytheville AR today 11/8/23.
We both ordered tacos, my friends order was correct.
Mine however they left the pico off all three tacos.
time on receipt 12:18:59.
the philly chicken steak and cheese at the Morganton NC Zaxbys is ABSOULTLY HORRID. No cheese except for one tiny piece, no sauce at all, 2 small slices of peppers and 1 slice of onion on a soggy roll. the manager was useless as he did not even try to make it right. Sad that a resturant the needs customers would ever serve something like this.
Ordered food and never once ever got bad food toll now the ff was cold toast hard and chickwn tasted as if oil was old wings was wrong flavor sad all four plates was same so nothing would be wrong yet they still screwed it all up.zaxbys was my favorite place not anymore and I'll let everyone know ...stuffs to high nowadays to waste.
1 purchased two Cobb Salads to go, On Sunday, May 28th. 2023, One salad didn't have but a few pieces of egg, And We did not receive our Texas toast, We have ordered so many Cobb Salads there before, And this was the first time, We have had a problem
an employee sent me a picture of my meal being cooked on a dirty grill he said he will clean it for better costumers. his name is nathaniel lee barbosa.
this post is no longer needed i have written up the the wrong person
I sat in the drive thru at the window for almost an hour waiting for a big zax snack & 2 Cobb salads. They gave me the smallest tenders they could find, unacceptable for how long I waited smh they have to do better this is ridiculous.
We were ask to hold in drive thru and after sitting there for more than 10 minutes we drove around and no one still came to the window we finally just drove off, No one ever came to ask if we ordered yet or anything. It was 4-5 people working too. That was just rude and something should be done about it!
I ordered 2 Cobb salad s and I was told that Zaxby's has quit carrying thousand island dressing. You can only get ranch or vinegeret. I have made my last trip to Zaxby's.
Mike Barber
mwbarber60@gmail.com
8/22/2022
Overview of Zaxby's complaint handling
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Zaxby's Contacts
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Zaxby's phone numbers+1 (706) 754-1122+1 (706) 754-1122Click up if you have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (706) 754-1122 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number 1 1 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (706) 754-1122 phone number+1 (866) 892-9297+1 (866) 892-9297Click up if you have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (866) 892-9297 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 892-9297 phone number+1 (866) 447-2745+1 (866) 447-2745Click up if you have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have successfully reached Zaxby's by calling +1 (866) 447-2745 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (866) 447-2745 phone number+1 (615) 604-3505+1 (615) 604-3505Click up if you have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number 1 1 users reported that they have successfully reached Zaxby's by calling +1 (615) 604-3505 phone number Click down if you have unsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number 0 0 users reported that they have UNsuccessfully reached Zaxby's by calling +1 (615) 604-3505 phone number100%Confidence scoreSummer Internship
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Zaxby's emailsguestservices@zaxbys.com100%Confidence score: 100%Supportjobs@zaxbys.com85%Confidence score: 85%Hr
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Zaxby's address1040 Founders Blvd., Athens, Georgia, 30606, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Zaxby's contacts
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A manager name Kystal Lovett is not manager material at all.Shes rude, lazy, and she do not do anything to better zaxbys.They allowed her to become a manager and she clearly dont need to be one.Before she leaves for the day, she doesnt check after the employees to make sure that everything is clean, set up, and done for the night shift employees!I recommend that she either be put down to a employee and learn from the managers there no or to be fired.Im tired of hearing my child come home complaining about they be busy but Mrs.Lovett doesnt help.If nothing is not done about the problem, i will notify the state.And will never come back.