Whirlpool
reviews and complaints

I bought my refrigerator in January 2015 from Lowes. I bought an extended warranty. It started to make sounds in July 2015 and then died on 7/11/15. I called Lowes and got a repairman assigned to come out. He ordered a part and it was supposedly fixed within 2 weeks and 2 days missed from work. Then it started to make sounds again. On August 5, 2015 The part wasn't working. So they needed the same part again. The repair service couldn't get the part so I was forced to order my own parts for replacement through Whirlpool. Again I've missed multiple days from work but in August it was supposedly fixed again. It died on 9/11/16. I again called and was sent out a technician to fix it again with another part which took a couple more weeks and more missed time from work. On 3/1/16, I was hearing noises again so I called Whirlpool warranty and was told that I was still under my manufacturing warranty. The Lowes representative told me that Whirlpool refused to replace the refrigerator and that I was stuck with it. The repairman came out, ordered another part, and then came out to fix it a few days ago. I've now received a call that Whirlpool is refusing to cover the part and that I have to call and deal with Whirlpool about it. I can't believe the poor treatment I have received from Whirlpool.

Today I spent 2 hours on the telephone with your Kitchenaid customer care department attempting to purchase a replacement part for a refrigerator I purchased in June 2011. My call was to ascertain if the part was covered under warranty since the appliance is fairly new- was informed no warranty applied since the part was considered cosmetic; however was asked if I wanted to purchase replacement to which I replied ‘yes’. Below is my timeline of events with your customer care dept.:
- Care department placed the order and charged my credit card.

-After reviewing the order noticed the care rep purchased wrong item.

-Re-called customer care and was told the first representative should not have taken the order and was placed on hold to cancel the order and initiate credit. Rep then stated the part had already been shipped (only after 30 min from initial order) & I would need to return the item once received, and would be refunded by debit card because your care dept. cannot credit my visa. The rep then transferred me to parts dept. to place new order.

-Parts then searched the part# and said it was not available. I informed him that customer care said it was to which he replied: “I work in Kitchenaid’s 3rd party parts dept. and they show part unavailable” so he reconnected me to customer care to order (part# W10286918).

-Was once again transferred back to customer care. Another 45 minute hold and was asked if I wanted to purchase my needed part. I replied yes. The customer care rep took all my info and was ready to place order (put me on hold) and then returned informing me the part is no longer available.
You can see the customer service nightmare I was put through, and in the end- find out the part for my 4 ½ year old refrigerator is unavailable – it cannot be found anywhere at KitchenAid-Whirlpool- or online. The piece is the ice/water display fascia plate which is peeling & curling at its base; how can a large appliance that is so new not have the part available from you the manufacturer? Is it your policy to produce items that become obsolete within just a few years? Well I can tell you if I would have known that KitchenAid discontinues parts for their fairly new large appliances I would have never considered your company as a choice for our remodel. I purchased $8, 000 in KitchenAid appliances and now have a defective fascia plate to look at which will only get worse over time. Your KitchenAid slogan states: KitchenAid. For the way it’s made. How can you honestly make that statement? My appliance is not a dinosaur; I have attached a picture of the fascia plate as well as the refrigerator so you can see for yourself. I will never purchase another KitchenAid product again since you discontinue parts mfg so readily –I truly believe large appliances will serve families well if cared for – & maintained properly; appliances are not something to be discarded because a small part breaks. I don’t have the option of purchasing a replacement part because KitchenAid electively discontinues the manufacture of parts. Shameful –Your products will not be recommended to my family or friends ever because they are obviously not built to last.

Oct bought the new built-in stove, installed beginning of Dec. as
house is new. Used 3 times and the ignitor part stopped working.
Then I would come down the stairs in the morning and a clicking
sound could be heard-very dangerous the electrician said.
Worked for a few days, stopped again. Repairman who finally
came out said have stove uninstalled, I hired men to take it out.
Whirlpool repair men came out again and said "we see stove is
out but don't have the parts". What? "Won't have parts for 21 days"
TWO PROBLEMS= the black metal piece that goes over the middle
burners was warped from day one, ignitor defective & dangerous.
Stove sitting in my livingroom as I have a galley kitchen. ARE YOU
KIDDING, 21 DAYS TO GET ONE PART FOR A BRAND NEW STOVE?
I WANT A NEW STOVE IMMEDIATELY AS SUCH POOR SERVICE.
AM IN MEXICO AND IS WHIRLPOOL SENDING DOWN THEIR SECONDS
TO TIO SAMS? WHY?

I bought a whirlpool refrigerator in 2009. I called within a year with my extended warranty. I was told it didn't cover the shelves. How are you suppose to use it without the shelves? I tried calling again and they would drop my call. I am deeply disappointed in this refrigerator and I can't afford to buy another one. The model number is ED2GVEXVD01 Serial number HRY2647657. Rhonda Rodriguez [protected] [protected]@hotmail.com

model: CABRIO Washer WTW6200VW0 We purchased the washer in January 2010 for $646. In July 2012 we had to replace the basket bearing and hub for a cost of $279. The bearing now needs replaced again, meaning that I will spent almost the equivalent of the purchase price in repairs in a 6 year period. I am tempted to just throw this washer out, and rest assured, I would not buy nor recommend a Whirlpool again.

I called the 800 number explaining my problem and was given a reference number. I was told a person in my area would call the next day. I haven't received that call. My complaint was I had food that thawed out and spoiled. I had call the store and had gone in the store with the problem. The freezer were constantly freezing and you couldn't open the door. When you got the door open it wouldn't close completely. The men finally came to get it they saw the problem. Meanwhile, I had thrown away food because it had completely thaw out. I am seeking a solution for the food I lost. My reference number was 372284 and David the district manger was to call.

Bought new refrigerator in November 2015. Ice maker did not work from day one.Called whirlpool, the first available appointment was 5 weeks out. 5 weeks come around tech comes out. Have to order part. One week goes by. The freezer stops working.Everything in freezer has unfrozen and water has run down into new bamboo flooring, ruining my kitchen floor. Tech comes back out to install ordered part can not install because freezer needs part ordered. This morning, wake up and refrigerator is not cooling. Call whirlpool can't get anyone out until January 19th. Told them 4 times about my ruined bamboo flooring, would not acknowledge the problem each time I told them, they would just change the subject. Worst experience I've had. Out $500 in food and new $10, 000 bamboo flooring ruined.

Purchased hot water heater, thermo cuppler went, needed an assembly kit. had to pay 30 for next day shipping. Repair man put in and now I need gas (reset) another 30.00 . shipping so far its been 7 days without hot water. plus I have to pay for a repair man . Hot water was on recall list however I missed the recall class action suit.

Whirlpool and other manufacturers have chosen to switch from cool green to intense blue LED lights for display on ovens. The blue LED light is blinding. When contacting Whirlpool directly, their response is that the bulb is part of the control panel and is not subject to change. Nor can the intensity be controlled manually by the user. Documented research proves that the retina of the human eye does not handle blue light well, and in fact can cause severe headaches, nausea and in rare causes permanent damage to the eye. In homes with open floor plans, and custom homes where sleep and living spaces are combined the overbearing intensity of the blue LED is impossible to escape. Please, please please stop the trend to use blue LED, and provide a workable interim solution for those of us who have spent hundreds of dollars on your products and want to continue using them in the future.

Hi, I am raising this complaint for Whirlpool Customer Services. I am using a whirlpool product (microwave). The microwave fuse is supposed to be replaced. I have been facing this problem for a while. They come an replace the fuse with a cheaper one and take the complete money for servicing. But it gets wasted again in 15 days. So when I raise a call again, they keep me waiting for 25 days saying the part is on the way and ones delivered will be given to you. The complain was raised on 03/11/2015. The complain number is ( BG1115001627). The floor supervisors and managers have been giving me wrong information for past 10 days now. They are (80099 - Kishore Kumar, Hidayat ylla, John, Pooja, Pavani). Most of the times they disconnect the call aswell. This complain is for Whirlpool Customer Services in Bangalore, near Hosur Road, India.

My wife and I recently purchased a home in June 2015. The home came with brand new appliances that were purchased in December 2014. On 10/7/15 our refrigerator and freezer began to emit a terrible odor that took over the food in the fridge and freezer. The odor was so bad that it made the food inedible. We had to throw all of it away. We contacted Whirlpool to get someone out to fix it. A repair man came out and stated that it was our defroster that had fried and that was the smell. He said that he would replace the part but the smell was so overwhelming that he didn't think we would be able to get it out. Once the part was replaced Whirlpool walked us through several options to get rid of the smell (lemons, charcoal, baking soda etc.) We did all of these nothing worked. I have now called 4 different times and Whirlpool refuses to replace the fridge. It has been 4 weeks and I have no fridge! They do not stand behind their warranties or the quality of their product. My fridge is not even a year old and is unusable. I will never purchase another Whirlpool product and am advising others to stay away.

I never seen such bad service before. My washer has broken down various times. Anything from the belt broken to chip broken.
Now the brick has been really good to me, but transglobal has not.
It been over a month with no technician available, and the washer is filled with water.I can't even open it to remove the water.
Furthermore they are only given me 400 for my washer which the washer has been giving me problems since the get go.
They were absolutely not willing to work with me at all. I even told them I would call a service technician and they should have to pay half for it . The guy says it would be based on approval, and I said why . OK think that's more than fair.
Don't buy the extended warranty with these guys they are nothing but problems. They also won't return your calls either and you'll be doing several trips to the brick. Also the time on the phone.

A Maytag fridge was purchased July 19 at Bad Boy Barrie, delivered July 21 and leaked when plugged in. Whirlpool contacted and technician arrived 7 days later. Maytag fridge was overfilled with refrigerant after factory.

Contacted Whirlpool again and on hold for over 30 minutes to speak with an agent. Upon reaching an agent was advised at that time the this fridge did not meet code when tested at manufacturer, and had been originally sent back. At this time I was approved for an exchange as per my request. Advised an exchange team member will be contacting me shortly. Nine days later I received an call and told to find a model I wished to exchange for. A direct line was provide to me. Upon called with a model number and was unable to complete my call. Had to call customer service and on hold for 45 minutes. Told I could not be transferred to Exchange Team and advised someone would call in next 48 hours. It has been over a month since the initial complaint and I still do not have any resolve to this defective fridge.

I bought extended service plan from KitchenAid for my refrigerator. I got whirlpool service for my ice dispenser.. Technician replaced malfunction parts but did not test the unit then reported completion to service plan. I tested this morning after ice is fill in the box, nothing came out from the dispenser. I called the whirlpool . It was my most horrible experience about their service representative name Kalyan.. Mean and rude gril. Refuse to arrange the repair for their incomplete work and refuse let me talk to her supervisor. I have to go through my extended service plan again and wait for another week for my deserve and paid services. Whirlpool shall be more sensitive about their name and provide good service training. People is going to switch to LG or Samsung if American company don't watch their quality and service.