One whirlpool refrigerator f-23 classic delight 220 litre was purchased on 5-7-2006 through raj electronics rk puram new delhi vide invoice book no. - 44 s. I no. - [protected]. the refrigerator entered to fault in april 2007 and complaint was lodged to whirlpool service center on 31-5-07 vide no-dl050726463 and further on 18-6-07 vide no.[protected] again on 20-6-07 vide no.4508910 but the complaint attended by the technician could not remove the fault. since the appliance is under warranty period hence it may either be replaced or arrange to refund the money.
I purchased a Whirlpool dishwasher, model GU2700XTSQ from RC Willey a couple months ago. I complained to Whirlpool that my dishes never would dry. The door, walls and ceiling of the dishwasher after the cycle is complete always have large water droplets that remain unless I leave the door open for 12+ hours afterwards. They sent me an email with a list of all the things I should be doing ( same info as in the owners manual). We have tried and done everything. They said if this didn't solve the problem to call a Whirlpool repairman. That was a joke !! He was there about 10 minutes and told us that we had to always make sure we had our liquid rinse aid dispenser full to get better drying results. This was a must because the inside walls of the dishwasher are plastic (just like having plastic dishes in your dishwasher) and the rinse aid would help solve the problem. I don't know where to go from here. If I knew this was a problem (retailer should know these problems) I would have bought a Maytag or Bosch. Can anyone help with this problem ?? Email me at theenet AT msn.com.
The undersigned bought this refrigerator from M/s Galaxy, Dwarakanagar, Viskhapatnam on 14 Aug 2006. Since the day of purchase the item has been giving constant troubles of the following :
(a) cooling - must have incurred a loss of Approx Rs 10,000.00 on items spoiled due to low cooling,
(b) light in the refrigerator was non operational for more than six months after repeated complaints at the Service center.
Customer beware of poor quality product!
I had purchased a whirlpool washing machine in October-05 and there is a warranty for 2 years. The washing machine stopped working last month and I called the local service centre in Mumbai. They have said that the chip has been damaged by cockroaches and I have to pay Rs. 3000/- despite the warranty. I would like to highlight that the company has written the 'limitations of warranty' in such a manner that it is easy to wriggle out of any warranty claims. There is no value in this kind of a warranty.
I purchased one Whirlpool Refrigerator on 4th April 2006. Since then it is giving me problems - many times the service center technicians came but could not resolve the issue completely. Everytime they gave different reasons - in fact one of them also mentioned that "this piece seems problematic" - it is very disappointing to get faulty refrigerator from Whirlpool, who always claim to be the best. If in one year the refrigerator needs more than 6-8 services, what does it mean? I feel cheated and will never buy / recommend any Whirlpool products in future. I have sent my complaint to the corporate head office and am still to receive any reply from them. Is there anyway I can get this technical problem solved? I am really very upset and angry.
I purchased Whirlpool refrigerator Icemagic ff 400 ellite in Jan 2004.
In Nov 2004 the PCB unit gave way and same was replaced at a cost of Rs 2300 and at the same time entered in a 5 yr service contract HomeCare Plan No. HP1083654 for additional Rs 3000/-
The plan covers Evaporator, PCB, Relay, Olp, Fan Motor, Defrost heater, Wiring Harness, Vis Visit Charges and two Preventive Maintenance visits per year.
All of a sudden on April 14th 2007, after almost 2 and a halh year One Mr. Pavankumar visited us unannounced and carried out the Preventive Maintenance. He did not have even a cleaning cloth to clean the machine and he finished his job in less than 10 minutes.
Today the cooling is stopped as there is no green light as well as the interior light.
The telephone number for service call given to us is changed and we do not know how to get the help from HomeCare!
I hope this mail reaches the right authorities and we get the refrigerator working again.
We bought a 280L Whirlpool Fridge in 1997. Either it was a fluke or otherwise, its performance was excellent...
I had purchased 310 ltr Whirlpool refrigerator on 30-APR-2006. Since purchase I am not happy with cooling of this refrigerator,earlier cooling was low but now it is totally gone. I tried to contact whirlpool service center and I got a reply that they would charge 390 Rs for inspection of this faulty refrigerator. I don't how such a big brand makes such type of Appliances and instead of rectifying the fault they want to charge customer.
I have 2 whirpool air conditioners and 1 refrigerator. My experience with the company's products and esp their service has been so bad that I would never purchase any Whirlpool product again. The products started developing faults in the first year of purchase itself and have not stopped since!
The customer service staff could not care less. It takes at least 10 different calls before the fault gets repaired - after a string of broken commitments and follow ups. The product quality is pathetic and so is their after sales service.
Bought a whirlpool white magic sparkle washing machine two and a half months ago it started giving problems. The call center and the employees for servicing are very arrogant and are speaking without respect finally got it repaired after 4 long days of struggle. Very very poor customer care, value and service.
My refrigetor's end cap (Bottom) was broken as a result, the door is coming out. I have lodged a complain to Service center at Burdwan, Ms. Govind refrigerator (Ph: [protected]) personally on 02.06.07. The agent assured me the technician will service on the same day in the evening. I cancelled all my program for this. The technician din not came. Sunday was holiday. I again informed through my ph several times on Monday the 04.06.07, like the previous day the agent again assured as he failed to send the technician the man will arrive positively within the evening, and i again cancelled all my programs to stay at my house. But none arrived. So if this is the service of a reputed company like Whirlpool where we should go to get the solution. I think every conscious customer should know about this matter so that they are not deceived but the multinational company like whirlpool. What i got from them a large amount of unnecessary telephone bill, tension, unnecessary harassment. More over presently i am thinking whether is it their policy to sell a new refrigerator by creating artificial servicing problem, so that the party bound to buy a new one discarding the old. Mine was not too old its hardly of 6 yrs old.
I have purchased 250 liters (Icemagic Elite)refrigerator from Rahul Electronics dealer situated in Dahisar...
Have a 310 ltr fridge. Started giving problems very soon after it was purchased. Keep calling their service desk and there are all promises and no one responds. The experience has been so bad that will never ever purchase a Whirlpool product again.
I have purchased 230 liters refrigerator from dealer situated in opera house (mumbai-india). Within 3 day...
I have a whirlpool refrigerator. Recently ( a month back) there was a problem in the fridge. I complained to the service center in Bangalore. A person came from there and found that there is problem in the electronic circuit and that part has to be replaced. Till now nothing has happened and every time I call then the only answer that i get that that component is not available and they are waiting for that.
The response that I got from the dealer that the company makes new models very frequently and so the old model spares may not available.
From last one month the fridge is lying as it is and no one bother to look at it. Such a pathetic service that the whirlpool is having is really pity. Why should I bother to wait??
I will definitely change the refrigerator.
During the week of April 16, 2007 I phoned Whirlpool and the customer service rep set an appointment for a third party service (A & E Factory Service) to visit my home to repair the microwave. Up unto this point the microwave was at least operable. While the technician from A & E Factory Service attempted to repair the microwave, he began tripping the circuit breaker in our home. This happened at least 3 to 4 times before the technician called into their office for help. He apparently burnt all the switches in the microwave and had to order them & schedule another visit. Now I have no microwave. The parts were ordered by the technician to be delivered to my home & upon the arrival of the parts (switches) I would have to call the A & E Factory Service to set up another appointment for a technician to come out.
The parts arrived on Friday April 27, 2007 and I immediately called A & E for an appointment. The appointment was set for Thursday May 3, 2007. The technician (Frank) from A& E arrived around 3:30 p.m. although the appointment was scheduled for the hours between 8:00 a.m. & 12:00 p.m. While the technician (Frank) was once again attempting to repair the microwave, the circuit breaker tripped again. This happen at least 3 times. He again also called into the office to speak with a technician. Now he tells me that the fuses are blown and there may be a problem with the circuit board or a wire in the microwave. The microwave is still not repaired and not operable once again. (not the switches, now we have what may be different problem with the microwave) Huh?
I agree with all the complaints. First the A&E customer service is terrible. They have no empathy for the customer, nor their frustrations. They tell you one time to expect the technician, but he always arrives much, much later. This action caused me to miss an entire day of work, when I scheduled for 1/2 the day to take care of the repair. These people suck & I feel the technicians are incompetent as well. They always have to call into the office for help & get this they are on hold waiting just like we do. I watched the technician wait for 10 min for someone in the office before he got an in office technician. After all these complaints about A & E Factory Service (Illinois) (CA) etc; (owned by Sears), you would think Maytag/Whirlpool would look for a reputable company to handle their service calls. A & E is not the one. Very disappointed.
I have a Calypso Washing Machine and have nothing but problems. The company I bought the washer from, after trying to figure out the problems as to why I was getting bleach all over clothes that should not have bleach on them, changed the bleach dispenser.
They have never been able to fix my other problem. No matter how little soap I use, when I wash dark clothing, there are soap marks on the clothing. I always have to use an extra rinse in the first washing, then I always have several pieces that still have soap on them, so I have to run them through another wash cycle without any soap in order to get the soap off the clothing. I finally quit calling the serviceman, because he could not suggest anything except using less soap, which I tried and it did not work, or he told me that in the middle of the cycle to open the lid and reposition the clothing so all of the clothing would have a better chance of coming out clean. Now isn't that ridiculous? I do not have time to stand by the washer and do that, nor do I feel like that is the answer.
We received some info and the class action suit, but it did not specify the problem I was having, and I tried to call the phone number for weeks and could never get through, so I quit trying.
I have owned this dryer since 10/5/05. I also purchased a 5 year warranty. Since this date, I have had numerous service calls for the same issue. The technician will install a part and a few months later the same thing happens and it is no longer working again. I have called and written Boscovs, Whirlpool, and the better business bureau to no avail. It is well over a year later and the dryer is still breaking down on a regular basis. I will never buy another major appliance from Boscovs and certainly not from Whirlpool. This is due to the major lack of customer service.
I am sending this mail after disappointment with my high efforts with the customer service team:
I have purchased a ice magic whirlpool 285 ltrs. Refrigerator on 10-05-2006 from your dealer m/s. Discount circuit, b-1, mewar house, 1, kilokari, ring road, ashram, new delhi under invoice no. 2164 bearing serial no. 2449. It was a great trust in your brand because we are already using your appliances in our home. But this trust stands only for few days when my fridge started giving me trouble. The performance of the machine was not to our expectation, so we rang up your service center for the complaint. They provided us a customer id no. Dlc-0906/26417 it was a month of september 2006 just 4 months after purchase. Mr. B. P. Sharma the service engineer came to rectify the problem, he changed some part. We were very much surprised that the component failed of a world renowned brand whirlpool in just 4 months. It worked fine for few days but the same problem raised. It was now the month of oct-nov. We didn’t notice the effect as the weather was cool.in march 2007 when the weather was changing we noticed the same problem that we had faced earlier. On 20th march we again registered a complaint under our customer id dlc-0906/26417. After 2 days on 22nd march mr. S. D. Pandey, service engineer, whirlpool attended the complaint and changed some part and give us assurance that the problem is rectified and we wont face the same problem in future. After 3-4 days we again faced the same problem. This time we were very much disappointed that we had purchased a wrong deal. We then again called customer service under the same id and had a word with mr. Mayank. He gave us the complaint no. Dl0307019360 dated 29.03.2007. He committed us that the service engineer will come today itself because that day we were having a party at our place and the fridge is a very essential appliance for day to day life. But all in vain, service engineer haven’t came that day. Then we again rang up to and had a word with ms. Nancy, customer care and reminded about the same complaint in the morning @ 10:30am. Mr. Sushil, service engineer arrived at our place in the noon.in spite of rectifying the problem he called up some of his colleague form our mobile (This is really disgusting) and told us that I am unable to rectify the problem and he will arrive the next day with his senior in the morning and give his mobile no. 0 [protected]. After waiting for him we rang that fellow so called service engineer at his mobile and he refused to come over to attand the complaint and told us that he is on leave and its better to talk in service center, it was now 31st march 2007. We then again called the service center and spoke to mr. Narender and he assured us that my complaint this time will be rectified positively. I also told mr. Narender that my complaint which I had registered on 29th of march has not been attended yet. This time I was really fed up of making calls and receive fake assurances. I really though that why I have purchased this american brand even when we have superior brand in the market? One of my friend told me to speak to mr. Makaul, service manager at 011-22148174and discuss the problem with him. After hearing my problem he sent us 2 engineers on 31st of march at our place mr. Ramesh and mr. Sandeep, they also changed the part and assured us that the problem is rectified. After working few hours the same problem raised. Now this time I thought of parcel this brand new renowned whirlpool refrigerator to ur service center to experiment on the machine. I was really disappointed that after having discussion with sr. Service manger the problem is still there. I again complained in service center and spoke with ms. Anjali @ 8.25 am on 2-4-07. After few hrs. @ 10.10 I spoke to mr. Makaul regarding the same problem. He again send his engineer to my place he also changed some part by promising that the problem is rectified... Where do I stand I don’t know!!! Because in the warranty period I complained many time but nothing happened and now my warranty period of one year is getting over. I don’t know what will happen in future days. Cause in warranty I m not paying for nothing and after when my warranty will be over I wont be able to spent the amount (Service charges and component charges) on the defective piece. We would request take back your faulty item and get back the hard earned money back. So that we are able to buy some another good brand.
We purchased the above said machine from M/S Classic Enterprises . The machine is born defective. It tears clothes during working. We registered our complaints to your service center directly & then through your dealer M/s. Classic Enterprises, Ludhiana.
We registered our complaint that the machine is not functioning properly & have torn the clothes. Even on spinning function, the machine produces so much noise since we purchased the machine. We told your service engineer who gave us the demo on the very first day. He told us that it will be set right after a few days, as the machine is new one.
On dated 04/02/2007 , Mr. Jaspal Singh of your service center took the machine to the service centre & returned the same on dated 07/02/2007. He told us while returning the machine that they have not got any experience/practical training for repairing of this fully automatic machine model & the company will replace the same with a new one .
Now the machine is lying idle with us for the last 21 days. We are unable to wash our clothes. In this connection, we had already sent e-mail to your local service centre dated 09/02/2007
Now the machine is lying idle with us; nor any person has visited us for the replacement of the defective machine. All the time when we talk either to your service center at Ludhiana or Chandigarh or Delhi; every time new person attends the telephone & reply that he is not aware of the complaint. As such I have been compelled to register my complaint to you through your website.
Will you please inform me in writing as & when I will get the new machine from you along with cost of torn clothes. All the time the matter is delayed without any reason by replying false excuses. I have been mentally tortured from your behavior & non cooperation.
So, I request you to replace this born defective machine & send to me demand draft for Rs.13,000.00 (Rs.Thirteen Thousand Only) being the the cost of torn clothes, which are lying with me within 15 days from the receipt of this letter, failing which I will be compelled to hand over the documents/matter to my legal adviser to get the compensation for harassment (mental unrest), mental torture, along with the cost of the machine (with interest) and cost of the torn clothes along with the legal expenses ; as I have to purchase new washing machine from another company.