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Whirlpool / Refrigerator 340 Dlx / ill treatment from dealer

1 India

I have purchased whirlpool 340 dlx enox from AARCON ELECTRONIKS at lajpat nagar, new delhi ( Phone : 011 [protected]/3820 ) on 04/04/08 at 17.15 hrs.
The dealer had delivered the good which was not in immaculate condition, ( lots of dirt inside ) after keeping me waiting 4 long hours ( PROMISED TO DELIVER IN 1 hr), sent just a single person to deliver it at my place knowing the fact that I live in the first floor, myself & my wife had to give our hands which could have been harmful to both of us ( weight was 80 kgs ). It took 40 long & painful minutes to pull it thru. They even did not provide me the promised gift which they told while selling the unit & charged extra 1.5% for credit card payment which they did not disclose either while selling, & top of it charged Rs.150/- for home delivery which I was not aware of.
The overall behaviour was absolutely disgusting, starting from the sales girl to the then casheer ( who I presume was the proprietor of the shop ).
Only thing that led me to buy from them was the unique ENOX shade which was available only to them at that time & I wanted to buy that on that very day.
I honestly believe that CUSTOMER is GOD, & the way I & my spouse had been treated certainly raise a BIG question mark on the existence of GOD in Customer & eventually dents the brand value of Whirlpool for being associated with such a poor quality dealer.
The service manager who is supposed to come the very next day i.e. 5th had enjoyed NO SHOW on the given day.
Thanx for the eye opener.
I strongly recommend to take exemplerary action on this, so that no other customer would meet the same fate like us.

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