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553 Benson Rd, Benton Harbor, MI, 49022, US
Fri 8:00 am - 8:00 pm Working Hours
Sun:Closed
Mon:8:00 am - 8:00 pm
Tue:8:00 am - 8:00 pm
Wed:8:00 am - 8:00 pm
Thu:8:00 am - 8:00 pm
Fri:8:00 am - 8:00 pm
Sat:Closed

Reviews and Complaints

WhirlpoolBad product support

I bought a high end counter-top microwave from a Whirlpool dealer just about two years ago (Model WMC 50522) as part of my new home's kitchen. It is now having some issues where it starts for a few seconds, then stops. The business I bought it from unfortunately closed and Whirlpool provides no support in my region of the country. When I contacted other repair shops, they told me they can't even get parts for my model any longer. I called Whirlpool to complain, and they said the same thing... no support for their countertop microwaves. No offer of a rebate or discount on another product, just "sorry".

Two years old. High end product bought from their own dealer. I can't even get parts. What a garbage company. What garbage products. Don't buy anything that you expect to last or be able to repair from this POS company.

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    3 Responses
    • Mr
      Mr. Helpful Feb 20, 2022

      Hi Mr. Tomczyk. Hopefully I can help. The model that you've listed is absolutely a current model still being produced by Whirlpool. It's not one that most would consider a luxury model but Whirlpool is proud to offer it. It is true that, because of the global pandemic, some parts have become more difficult to obtain, but that doesn't mean they're impossible. They may just take a little longer time to arrive for your service. Whirlpool is proud to still be an American based brand and located right out of Benton Harbor, Michigan. Whirlpool can be reached at [protected]. Their hours of operation are Monday and Tuesday: 8:00 AM to 8:00 PM eastern standard time, and Wednesday through Friday: 9:00 AM to 7:00 PM eastern standard time. Please locate the appliance's model and serial number before calling. Whirlpool will be glad to assist you in getting your microwave to an authorized service provider.

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    • Pa
      Pamela Cairns Feb 23, 2022
      This comment was posted by
      a verified customer
      Verified customer

      @Mr. Helpful Not a high-end model LOL. What does that mean? Sorry you bought a piece of crap and you get what you pay for especially when it comes to whirlpool? You said list at on all your appliances. By this Appliance at your own risk because it's a piece of garbage. What a proud Company You Are. And stating that your American-made is supposed to make people feel better that you're putting crap out?

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    • Mr
      Mr. Helpful Feb 23, 2022

      @Pamela Cairns Hi Pamela.

      It really is wonderful to make your acquaintance.

      I believe what was stated was that the model was not considered a "luxury" model. This might be important as Mr. Tomczyk referred to it as high-end. In the design of microwaves, there are different features that set one apart. One that is convection and thus able to bake or brown would be considered luxury. A microwave that doesn't have this feature but still has a built in sensor would normally be considered midline and a microwave without either of these features would be considered entry level.

      I'm not sure what you are referring to by, "You said list at on all your appliances."

      Your next sentence was slightly confusing as, "By this Appliance..." didn't make a great deal of sense. I believe what you meant was, "Buy this appliance...". That's perfectly okay. I make such mistakes all the time too.

      Any product can have issues. It doesn't matter what it is or how well it's made. It doesn't matter whether one might consider the product high-end or not. It is good to know that it is part of the current product line. Many manufactures are having issues with providing parts for any one of their given products. This shouldn't come as any surprise to anyone. It's good to know the units may still be purchased. If this piece has been established within a kitchen with a matching trim kit, the easiest solution is to just replace it.

      Hopefully this may help you with some misunderstandings.

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