Wendy’s

I ordered 2 value fries, 6 chicken patty sandwiches with 2 adding tomatoes and 3 Jr cheeseburgers with 1 mayo lett and tomatoe only.. I was told by manager Jesus at the College Station Wendy's to pull around cause they are dropping "fresh". While waiting 20/25min our food finally was done.. I received cold, hard as rocks fries, all 3 burgers were all the way (which was wrong) and cold... there was no tomatoes on the 2 chicken patty sandwiches.. my husband went in 2 times to try to get things fixed and we received new chicken patty sandwiches with which the bun was HARD.. they did give us fresh fries though. I love Wendy's but my experience with them tonight was absolutely bad.. not happy at all.. I can be emailed at [protected]@yahoo.com

(10195 34th Ave NW, Edmonton, AB T6E 6J8, Canada) I work close by so I often go here for my supper. The people are nice and the food is great. Unfortunately, today when I went, the door was locked and there was a sign on the door saying "Due to extreme cold, our dining room will be closed at 8pm. Come visit us at the window, Thanks"
This seems very counter to any logical response to extreme cold. I didn't bother checking if they would even serve me (a pedestrian) at the drive-thru window as it would still mean waiting out in the -31°C (-41° with wind chill) weather. I am furious and still cold because of this.
If I could get a free meal for my trouble I would much appreciate it.
Thanks,
Ben

I ordered 2 cheese burger deluxes, one order of medium fries, one large fries, an order of chilli and a small drink.

I was so hungry, that I just took a bite without even realizing the fact that after that bite, how hard it was. The cheese burger buns were so hard and stale, that when I pinched at it, it crumbled. When I flicked at it, it sounded hollow. The order of large fries was filled to less than half the box of fries and the fries tasted old and stale.

Lexy in the window was rude & has been on multiple occasions as well as the other two dark haired girls who work nights one has black hair the other dark burgundy hair. Ive been displeased with all of their service numerous times lexy came & sprayed table cleaner, some yellow chemical in a spray bottle on the tables right next to the ones me & my 1 year old son we're eating at one morning it was so strong we had to leave. Then the other two girls have absolutely no customer service. Snatchin money out of my hand & mouthin on the head set when the drive thru window closes & even more importantly when I pull up to the speaker at any fast food restaurant I should hear welcome to wherever, what can I get you? Or welcome to whatever, can I take you order? Instead on more accounts than I can even remember the dark hair girls say can I help you? Well yeah you can bc its your job itd be different if they were busy maybe id understand the rudeness but I rarely ever come to wendys when yall are busy & whats even more [censor] is the fact I live so close this is whats most convenient for me & my son to eat but comin back again & again to this awful customer service is ridiculous its uncalled for & unprofessional

Purchased 4 for $4, with a Jr bacon cheeseburger (upgraded to large), small chilli, and additional Jr bacon. Usually have no problem finishing all of it, but this time was different.
Buns were rock hard, everything seemed stale or maybe sat out under a heat lamp for too long. There was literally what seemed like bacon bits on one of the sandwiches, honestly thought someone had a bad day and took it out on the food? :P
Even the fries were stale:( The chilli was the only thing I was able to somewhat enjoy. Recorded a video of me smacking the buns with a spoon, and it sounded like a rock. For some reason, it won't allow me to upload the video.
-Victor

We were excited to have chili and fries inside as it was cold out and there was only one car in the lot.once inside we were not greeted by anyone, instead the lady leaving her shift for the day looked at us then back her register and started talkin loudly to a manager about how it wouldn't let her clock out.the manager came over glanced at us, and then back at her failing to acknowledge us either.after a few minutes of their quarreling about the clock out system the manager briefly looked at us and said she will be with u shortly, and then he walked away.after another minute the original girl trying to leave smiled at us and said she will be with you soon cause the only one that can help you is the one signed in as she has to use her fingerprint to sign on.she then walked away.we stood in line for another minute as ppl in the back and drive thru laughed and joked. We then decided this was by far some of the worst customer service we have seen in a long while and decided to spend our money somewhere else.i am a retail store manager and I would not tolerate such blatant disregard to any customer that walked through my business.

I pulled up to the wendy's In Ferndale on Woodward, which looked open, all their lights on and people in the drive through. The first words on the intercom were muffled and i could not hear. Then i waited a couple minutes and when nothing else was said, i said, okay I'm ready to order. Then the reply was harsh and rude "WE'RE CLOSED" and that's all she said. No apology just a rude response.

I came in Wendys on a Friday and a young lady by the name of mia she was very rude and talk to me with a nasty attitude I do not appreciate the way I was treated if you a manager act like one she was just very rude talk to workers very bad I just did not like the way she was acting to the customer her attitude stinks and she is very disrespectful and I was just letting y'all know somebody needs to talk to her about her rudeness and everything it just was not right how she treats people

I don't regularly eat fast food but when I do I do choose Wendys. I will have to think twice about going there again after tonight. Got to the drive-through ordered the number of the meal I wanted before I pulled up to the window to pay, the food was already. I was on my way as I got home I realized the bag was double bags and there was no receipt. opened my sandwich up upon realizing my fries were probably yesterday's is they were so freaking cold. And my sandwich has lettuce, tomato, onion, pickle, this should not even come nearer the sandwich that I ordered which was the baconator. I've been in the restaurant business most of my working life and I'm appalled that your employees thought that it was OK to serve somebody that food. It looks like they messed up an order previously and just doubled bagged it and handed it to me. This isn't the 1st time I've had problems with Wendys but it will be the last. I'd like to know if the cashier just pocketed my money and handed me a screwed up order from earlier.

The Wendy's in kinston, NC on herritage St. The manager Tim was very loud, rude and obnoxious. My family were trying to enjoy our meal and will we could here was him yelling at employees. he's very unprofessional. And there were roaches crawling on the chairs. It was really disgusting. I will not ever eat there again. It needs to be clean up and an exterminator called for the infestation.

All of my Jr.bacons were made wrong and I was missing a Jr.cheeseburger as well! Uncalled for. As a former manager for Wendy's this was really disappointing. The bacon on the sandwiches was undercooked I ended up having to throw it out. This store needs to focus on training their employees right and keeping their costumers happy instead of rushing incorrect orders out of the window.

I live in greensburg indiana. I found out from a former employee that since I like bacon burritos, wendys will make them upon request even though they are not on menu. I have been gettin them for a few months now but only about every 2 weeks if that. Not to often. And I would have to say, they were great.
Just a few days ago, I pulled up to wendys and ask if they could make the bacon burritos. They sd sure. I pulled up to pay and all I could hear from people workin inside was complaining that they had to make them. After I paid and pulled up to next window and patiently waited, this rude lady, whom I will never visit again if she is workin, gave me my 4 burritos and sd with an attitude, we were just told we dont have to make these anymore so we are not goin to. If I wanted burritos I would have to settle for the sausage. If I wanted sausage I would have ordered them. Well anyways, not to try and get wendys to start new items, but can u imagine how them burritos would go if they were on the menu? No one else in town has them. You could blow McDonald's out, whom only serves sausage as well.
That would be awesome.
Anyways, my complaint is dont start serving something and not have a problem it, then all of a sudden just stop because one rude butt lady didnt want to make them. Im not goin back to that restaurant for ANYTHING and im gonna make sure my friends whom I told of the wonderful bacon burritos will not go there either.
Thanks

I live in Valley Stream, NY. and have been going to the Wendy's on Merrick rd. In Lynbrook, NY. Up until about 3-5 monthsthe service their was so efficient! They were so courteous and most importantly as quick as they could be with your order even during peak times, all the time. Now it has done a full 360 of what they once were, what happened? The service is so slow and inefficient, the staff is still very courteous but horribly slow, it is not uncommon now to see lines all the way out onto the street for the drive-thru even if you are 4 cars from ordering it is almost guaranteed that you will be there at least 15 minutes and if you walk in it is no different. If there is something that can be done to run the restaurant in a more efficient manner again, please do so. Thank you

My wife has been a valued employee for over 8 years at owego ny franchise. She use to get holiday pay, and 2 weeks vacation. Since a new company bought the franchise they did away with holiday pay and vacation pay. That pisses me off but not as much as now they not only are not paying my wife as they should for running the store (All by herself most days) shes only considered a "shift" manager yet must run the store as a assisant manager would, with no compensation.
Now the capper. Since this store is short of management positions, she must do the work of the assistant managers whom dont exist at this store. So since the lack of management personel, people are stealing money from the drawers! Whos getting the blame? (Since wendys to damn cheap to install cameras!) my wife and other staff. This is the second time in weeks shes been written up for this. She dont steal. Never has. Shes the best employee owego has. Drives in snowstorms to open that damn store. If you people dont rethink how you are treating your best most alligient employee she will find work elsewhere where she is appreciated.
So let me recap. You taken her paid holidays and vacations and she still has loyalty to you, and your making her responsible for your bad management. This is wrong, and if you show no allegiance to her or any employee why should she stay and give exceptional service for your company?
Please answer this. I want to know how much you care for loyal employees. Or is it just money. She works very, very hard to make that store what it is. But when ppl steal and you write her and others up for this all while all you need are cameras! You ppl better get real, and show you want their loyalty, and stop penny pinching. Cause thats why people are stealing from you. A happy employee is a loyal one. If you show no allegiance to them, why should they you?. This is why your franchise will fail. By losing great employees like my wife. I told her to quit, but she still has faith you will do the right thing.
Me I highly doubt it.

Make a long story short the guy must've been having a bad day. They forgot to put my sauce in the bag so my guy knocked on the window to ask for some. So he opened the window and start throwing the sauce aggressively in the bag and then slamming the window shut. So my spouse thought it was rude and knocked on the window in flicked him off. We drive off to hear something being thrown at the back of my window that's more than his whole salary a year. I'm super upset. Because had he broke my window we both know that person can't afford to replace it.

Wendy's
Westchester Rd., High point, NC
Manager: Heather
I received wrong sandwiches going thru the drive-thru and no receipt. After returning home to another town I called and let the Mgr know my order was wrong, she sarcastically admitted she knew it was then proceeded to telll me I had to bring a receipt I. To get the order corrected. I told her I would return s f went inside with my son to correct my order. But I wS mad as hell because I had to edit twice be talked to and chastised by this hateful Mgr. To make matters worse after entering the restaurant and waiting again I overheard the Mgr talking out loud about me and saying more derogatory things about me in front of employees and the customers inside the store. This Mgr needs to be fired! I asked for my money back after letting her know that I was standing there and she refused and started yelling loudly to the cooks my order as if to embarrass me. I will never eat st this place again and will make it my mission to publicize this!

On 12-8-17 @ approximately 1210pm I ordered a number 2 and number 6 got back home to my house in ellinwood which is ten miles away and did not get my number 2 . So I paid $17 dollars for 1 meal... this is not the first time that this has happened, it also happened about a month ago and I never complained about it but however when it happens again I am a little pissed of at the money I paid to not get my food.

I visited Wendy's 8465 stony island in Chicago and the experience was horrible. We don't eat fast food but we wanted to tonight and it was the worst experience I've ever encountered. It was a waste of $30. I'm sure the daytime staff there is awesome along with management but the night crew needs some work. Everything was cold and old and hard from our fries all the way to the chicken. I didn't even get napkins or a receipt. I didn't receive a spoon or straw for my frosty. I called to speak with a manager and they hung up in my face. I don't complain at all because I know how working fast food is, I was a general manager of a hardees and I know the importance of keeping a good reputation for the store you're running but having a bad one especially for dinner time can effect sales and definitely effect the reputation and that's something that needs to be worked on. The employees are either helping or hurting the success of that store and the night crew is definitely hurting that store. I will not be visiting that store again. I will drive out of my way to go elsewhere.

The Manager Tracy Was Screaming And Yelling At The Worker Zhaniyah About Fixing Food And Taking Orders Zhaniyah Was Doing All Her Orders And Bagging Her Food All By Herself She Is A Hard Worker I Don't Think She Deserves To Be Treated The Way She Was I Have Been Herr Several Times Seeing Her Working Hard To Take Care Of Her Customers.I Think Someone Needs To Talk To The Managers About The Way They Treat The Employees.

The mangers don't do they job at Wendy's on perris they. Say things like u make my job hard they want me to do everything while they talk about me Mary has no patience with her crew members she yells at them she also acts as if she can't hear them asking her something she keeps a bad attitude Leslie all she do is talk about people weak points to other crew members and hang out and laugh and talk with under age people Leslie was caught smoking in the office at work zulma comes to work high every day she sleeps in the office she smell horrible they are horrible mangers that's why people leave Mary puts her self on schedule for what all she does is sit in the office. Most of the time zulma to Leslie to they get paid for what it's crazy how much breaks they try to get by working us extra hard