Wendy’s
reviews and complaints

Hello.
I live four properties away from this said Wendy's at the corner of 145th Street and Hawthorne Blvd in the city of Lawndale, Ca. I have lived st the same address for about eight years now. Over the course of eight years we (neighbors), have endured loud drive-thru speaker sound, post midnight deliveries (drivers slamming ramps and hand trucks, loud music from trucks, etc), and morning "Wendy's" garbage strewn about the street. A few neighbors and me have been talking about making a formal complaint to the City of Lawndale regarding the above issues. We have been tolerant of these issues because we've grown fond of our neighborhood Wendy's, myself and family eating there once, twice a week.
This morning at about 2:31 am we were awoken by the loudest vacuum hooked up to an outside rig? Noise. Loud! Noise increasing with higher motor rpm increase as I can only guess.
I went outside and a few of my neighbors were already outside. Upset like me since we get up early for work (myself, 4 am and couldn't go back to sleep). We didn't want to approach however was causing this loud noise as to avoid a conflict, but a few of us were p...d!
We decided to calling the Sheriff's office but by the time we went back in the noise was dying off so we didn't . Lasted about a good half hour.
Again, love Wendy's, the food, family values and philanthropy behind the organization.
Just some respect toward neighbors (customers), communication to vendors/contractors about after hours noise and common sense.
Hope this can be investigated and resolved without further community action. Thank you for your time.
Have a great day.

I tried running through the Wendy's drive through on a slow Sunday night, the parking lot was fairly empty and here was only one car in the drive through in front of me I waited over 10 minutes with one car in front of us then sat at the speaker a couple minutes to place the order and a few more at the payment window for our food, it was a Sunday night and the store was not busy! I Arrived at 5:01 and didn't leave till 5:27 almost half an hour later!

1/4/18. 3:30 p.m. I waited 9 mins just for my order to be taking at the Wendy's on Simpsonferry Rd, Camp hill, Pa. At the window, the lady tells me my card is expired. I show her the expiration date is 12/2025. And ask for her to try again. Then she tells me, my card doesn't exist! Wow! Needless to say, i left with my family and went up the street to Burger King. Paid with the same card and did not have an issuse at all. Wendy's will NEVER get any business from me again. That was just ridiculous!

1/4/18. 3:30 p.m. I waited 9 mins just for my order to be taking at the Wendy's on Simpsonferry Rd, Camp hill, Pa. At the window, the lady tells me my card is expired. I show her the expiration date is 12/2025. And ask for her to try again. Then she tells me, my card doesn't exist! Wow! Needless to say, i left with my family and went up the street to Burger King. Paid with the same card and did not have an issuse at all. Wendy's will NEVER get any business from me again. That was just ridiculous!

I have put in a application a month ago so I called to check on the status of my application, because every time I call there is a excuse as to why I cant speak with the hiring manager. I said "hey is your hiring manager in". She then responded "no", I then asked "do you know when she'll be there". She said "look I dont know" I told her that she was rude and very unprofessional. She said "haha thats why you not working here now" and hung up.! I called back and asked to speak with the manager she then said "I am the manager little girl".

Hello,
My expience to a Wendy's in Salem, Va on 12/23/17.
My husband & I stopped there our way to spend Christmas with my daughter & some family members SC.
I ordered 1 very simple burger with Just ketchup on it. When I was eating it, I thought it wasn't very good, but I thought it was the ketchup. It was very thin & watery. Anyway; we continued our trip & by the time I arrived until We left 5 days later. I was so ill! I had gotten food poisoning from your shops burger. I had a soda & fries to go with my burger but couldn't eat them. I mean to tell you I was sick for two to three days is an understatement!
I had never in my life had things coming from both ends before. This went on for a total of 3-4 days, I totally missed Christmas with my family from SC. I. did Not get to spend any time with my daughter on that trip. I hadn't finished shopping for anyone there because I was to sick to get my head off the pillow! I am telling you all this because, I would not wish what I went through on anyone! If you need to do a clean sweep of that restaurant, do it! NO ONE should ever go through what I did..

Susan
17 Hilltop Ln
Neville, Pa. 17241

I ordered 2 value fries, 6 chicken patty sandwiches with 2 adding tomatoes and 3 Jr cheeseburgers with 1 mayo lett and tomatoe only.. I was told by manager Jesus at the College Station Wendy's to pull around cause they are dropping "fresh". While waiting 20/25min our food finally was done.. I received cold, hard as rocks fries, all 3 burgers were all the way (which was wrong) and cold... there was no tomatoes on the 2 chicken patty sandwiches.. my husband went in 2 times to try to get things fixed and we received new chicken patty sandwiches with which the bun was HARD.. they did give us fresh fries though. I love Wendy's but my experience with them tonight was absolutely bad.. not happy at all.. I can be emailed at [protected]@yahoo.com

(10195 34th Ave NW, Edmonton, AB T6E 6J8, Canada) I work close by so I often go here for my supper. The people are nice and the food is great. Unfortunately, today when I went, the door was locked and there was a sign on the door saying "Due to extreme cold, our dining room will be closed at 8pm. Come visit us at the window, Thanks"
This seems very counter to any logical response to extreme cold. I didn't bother checking if they would even serve me (a pedestrian) at the drive-thru window as it would still mean waiting out in the -31°C (-41° with wind chill) weather. I am furious and still cold because of this.
If I could get a free meal for my trouble I would much appreciate it.
Thanks,
Ben

I ordered 2 cheese burger deluxes, one order of medium fries, one large fries, an order of chilli and a small drink.

I was so hungry, that I just took a bite without even realizing the fact that after that bite, how hard it was. The cheese burger buns were so hard and stale, that when I pinched at it, it crumbled. When I flicked at it, it sounded hollow. The order of large fries was filled to less than half the box of fries and the fries tasted old and stale.

Lexy in the window was rude & has been on multiple occasions as well as the other two dark haired girls who work nights one has black hair the other dark burgundy hair. Ive been displeased with all of their service numerous times lexy came & sprayed table cleaner, some yellow chemical in a spray bottle on the tables right next to the ones me & my 1 year old son we're eating at one morning it was so strong we had to leave. Then the other two girls have absolutely no customer service. Snatchin money out of my hand & mouthin on the head set when the drive thru window closes & even more importantly when I pull up to the speaker at any fast food restaurant I should hear welcome to wherever, what can I get you? Or welcome to whatever, can I take you order? Instead on more accounts than I can even remember the dark hair girls say can I help you? Well yeah you can bc its your job itd be different if they were busy maybe id understand the rudeness but I rarely ever come to wendys when yall are busy & whats even more [censor] is the fact I live so close this is whats most convenient for me & my son to eat but comin back again & again to this awful customer service is ridiculous its uncalled for & unprofessional

Purchased 4 for $4, with a Jr bacon cheeseburger (upgraded to large), small chilli, and additional Jr bacon. Usually have no problem finishing all of it, but this time was different.
Buns were rock hard, everything seemed stale or maybe sat out under a heat lamp for too long. There was literally what seemed like bacon bits on one of the sandwiches, honestly thought someone had a bad day and took it out on the food? :P
Even the fries were stale:( The chilli was the only thing I was able to somewhat enjoy. Recorded a video of me smacking the buns with a spoon, and it sounded like a rock. For some reason, it won't allow me to upload the video.
-Victor

We were excited to have chili and fries inside as it was cold out and there was only one car in the lot.once inside we were not greeted by anyone, instead the lady leaving her shift for the day looked at us then back her register and started talkin loudly to a manager about how it wouldn't let her clock out.the manager came over glanced at us, and then back at her failing to acknowledge us either.after a few minutes of their quarreling about the clock out system the manager briefly looked at us and said she will be with u shortly, and then he walked away.after another minute the original girl trying to leave smiled at us and said she will be with you soon cause the only one that can help you is the one signed in as she has to use her fingerprint to sign on.she then walked away.we stood in line for another minute as ppl in the back and drive thru laughed and joked. We then decided this was by far some of the worst customer service we have seen in a long while and decided to spend our money somewhere else.i am a retail store manager and I would not tolerate such blatant disregard to any customer that walked through my business.

I pulled up to the wendy's In Ferndale on Woodward, which looked open, all their lights on and people in the drive through. The first words on the intercom were muffled and i could not hear. Then i waited a couple minutes and when nothing else was said, i said, okay I'm ready to order. Then the reply was harsh and rude "WE'RE CLOSED" and that's all she said. No apology just a rude response.

I came in Wendys on a Friday and a young lady by the name of mia she was very rude and talk to me with a nasty attitude I do not appreciate the way I was treated if you a manager act like one she was just very rude talk to workers very bad I just did not like the way she was acting to the customer her attitude stinks and she is very disrespectful and I was just letting y'all know somebody needs to talk to her about her rudeness and everything it just was not right how she treats people

I don't regularly eat fast food but when I do I do choose Wendys. I will have to think twice about going there again after tonight. Got to the drive-through ordered the number of the meal I wanted before I pulled up to the window to pay, the food was already. I was on my way as I got home I realized the bag was double bags and there was no receipt. opened my sandwich up upon realizing my fries were probably yesterday's is they were so freaking cold. And my sandwich has lettuce, tomato, onion, pickle, this should not even come nearer the sandwich that I ordered which was the baconator. I've been in the restaurant business most of my working life and I'm appalled that your employees thought that it was OK to serve somebody that food. It looks like they messed up an order previously and just doubled bagged it and handed it to me. This isn't the 1st time I've had problems with Wendys but it will be the last. I'd like to know if the cashier just pocketed my money and handed me a screwed up order from earlier.

The Wendy's in kinston, NC on herritage St. The manager Tim was very loud, rude and obnoxious. My family were trying to enjoy our meal and will we could here was him yelling at employees. he's very unprofessional. And there were roaches crawling on the chairs. It was really disgusting. I will not ever eat there again. It needs to be clean up and an exterminator called for the infestation.

All of my Jr.bacons were made wrong and I was missing a Jr.cheeseburger as well! Uncalled for. As a former manager for Wendy's this was really disappointing. The bacon on the sandwiches was undercooked I ended up having to throw it out. This store needs to focus on training their employees right and keeping their costumers happy instead of rushing incorrect orders out of the window.

I live in greensburg indiana. I found out from a former employee that since I like bacon burritos, wendys will make them upon request even though they are not on menu. I have been gettin them for a few months now but only about every 2 weeks if that. Not to often. And I would have to say, they were great.
Just a few days ago, I pulled up to wendys and ask if they could make the bacon burritos. They sd sure. I pulled up to pay and all I could hear from people workin inside was complaining that they had to make them. After I paid and pulled up to next window and patiently waited, this rude lady, whom I will never visit again if she is workin, gave me my 4 burritos and sd with an attitude, we were just told we dont have to make these anymore so we are not goin to. If I wanted burritos I would have to settle for the sausage. If I wanted sausage I would have ordered them. Well anyways, not to try and get wendys to start new items, but can u imagine how them burritos would go if they were on the menu? No one else in town has them. You could blow McDonald's out, whom only serves sausage as well.
That would be awesome.
Anyways, my complaint is dont start serving something and not have a problem it, then all of a sudden just stop because one rude butt lady didnt want to make them. Im not goin back to that restaurant for ANYTHING and im gonna make sure my friends whom I told of the wonderful bacon burritos will not go there either.
Thanks

I live in Valley Stream, NY. and have been going to the Wendy's on Merrick rd. In Lynbrook, NY. Up until about 3-5 monthsthe service their was so efficient! They were so courteous and most importantly as quick as they could be with your order even during peak times, all the time. Now it has done a full 360 of what they once were, what happened? The service is so slow and inefficient, the staff is still very courteous but horribly slow, it is not uncommon now to see lines all the way out onto the street for the drive-thru even if you are 4 cars from ordering it is almost guaranteed that you will be there at least 15 minutes and if you walk in it is no different. If there is something that can be done to run the restaurant in a more efficient manner again, please do so. Thank you

My wife has been a valued employee for over 8 years at owego ny franchise. She use to get holiday pay, and 2 weeks vacation. Since a new company bought the franchise they did away with holiday pay and vacation pay. That pisses me off but not as much as now they not only are not paying my wife as they should for running the store (All by herself most days) shes only considered a "shift" manager yet must run the store as a assisant manager would, with no compensation.
Now the capper. Since this store is short of management positions, she must do the work of the assistant managers whom dont exist at this store. So since the lack of management personel, people are stealing money from the drawers! Whos getting the blame? (Since wendys to damn cheap to install cameras!) my wife and other staff. This is the second time in weeks shes been written up for this. She dont steal. Never has. Shes the best employee owego has. Drives in snowstorms to open that damn store. If you people dont rethink how you are treating your best most alligient employee she will find work elsewhere where she is appreciated.
So let me recap. You taken her paid holidays and vacations and she still has loyalty to you, and your making her responsible for your bad management. This is wrong, and if you show no allegiance to her or any employee why should she stay and give exceptional service for your company?
Please answer this. I want to know how much you care for loyal employees. Or is it just money. She works very, very hard to make that store what it is. But when ppl steal and you write her and others up for this all while all you need are cameras! You ppl better get real, and show you want their loyalty, and stop penny pinching. Cause thats why people are stealing from you. A happy employee is a loyal one. If you show no allegiance to them, why should they you?. This is why your franchise will fail. By losing great employees like my wife. I told her to quit, but she still has faith you will do the right thing.
Me I highly doubt it.