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Vodacom / service contracts

South Africa Review updated:

I moved from cellc to Vodacom in the light that you are not thieves.

I cancelled a contract within the trial period. However the money still went off my account. I will report this on hello peter.

I am highly disappointed and disgusted.

This was a contract for 5gb on a router. It was returned and canceled within the period.

I am reversing this debit order.

Jo
Jun 27, 2017
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Comments

  • Si
      Jun 27, 2017

    Good Day,

    I am logging a complaint against Vodacom as I have been advised that I am due for an upgrade which I requested as I would like to pay the contract for finish and continue a new contract with Vodacom for a router.

    I was told when I first called that the contract payments for the cell phone will be paid up in July, however when I called in June the consultant than changed the dates and advised that the contract will only be paid up in September.

    I do not understand why the payments will only end in September if I am convinced that the contract started in June or July 2 years ago.

    Please investigate this matter or I will have no choice but to move my contract which I started this year.

    I cannot be paying extra just because I do not want to upgrade.

    Regard
    Simone Chan-Sam
    0720978391

    0 Votes

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