Vodacom
reviews and complaints

To start off... I was shock today at thevodacom n1 city branch. I went there for help about my playstore that doesnt connect and to help me update the lastest version of the haewei phone I have... To could see that I manage to get to 24percent... When she were done my 24 percent went to 0percent... I refuse that and she offered to update it on there wi fi... I must come back later which I did... My data was still on 0 percent... She then said I must leave my phone and fetch again the next day... Which I refuse.. She develope an attitude went to the back came back with her supervisior as he said he was... At that point I was furious.. He said I must go to the haewei centre in canal walk to get my data back and that they not liable for lost data even though its there fault... To make a long story short... It ended up in a whole argument screaming at each other... I told them they are stupid and if it would have been a white women I would have got my data back... They both scream at me from the back saying I must leave their store and that im so stupid I dont even know how to fix my playstore... I was shock... I did not have words and it happen infront of other customers...

Hi there.
Firstly let me start by saying I was on contract with MTN for 16 years and decided to move to you based on the fact that you had received the Samsung S8+ first.
A few months ago, I had preordered the Samsung S8+ online. I was first assisted by Kugan Pillay (001HRaCFKKC9WXUY) who promised me delivery within 3 weeks (April 2017). No joy.
Then Thando from online sales promised me the phone in a few days (2nd May). Still no joy.
I then went to the Bayside Vodacom store and signed up the old school way with a Johan. When he tried to port my existing number ([protected]) which is now on MTN prepaid it shows the above online transaction to be active.
I called Thando to cancel and after the 3rd call or so she confirmed it was cancelled. It was then back and forward with Lisa, Thando and her supervisor. Even the call centre agents, social media agents, Johan from the store have not been successful in cancelling this.

I have been on facebook (Abraham Parbhunath) Twitter (@nsubscptguy, @abe_parbhunath, @cptnsubsguy) email (Vodacom Support, social.media), online sales directly with Thando and Lisa (their supervisor refuses to speak to me) on [protected], and recently Nono who refused to call me back or speak to me (0821950) to try to cancel this. Everyone says they will escalate but no one cancels it!

This morning I spoke to an agent and he advised I email you. I hope you are a miracle worker- this is the reference number for that call [protected].

PLEASE PLEASE PLEASE CANCEL THIS CONTRACT [protected] IMMEDIATELY. I can't be buying MTN prepaid airtime to call your contact centres everyday .

Ive been paying insurance for 2 years never claimed from the insurance. Now that I do im told to pay an access fee which amounts to a quarter of the insurance ive been paying. When I took the insurance out nobody told me that id be paying access fee's only that the insurance covered everything. Disgusted and disappointed in vodacom insurance. Never taking out a contract at Vodacom ever again.

09/06/2017 I was contacted by Lotoiya Jamieson from Vodacom offering me the fibre connection at my offices.
My address was confirmed, and an e-mail sent to me with the various options.
I selected the 2GB cap with 50mb/s at R1799.00 per month, with free installation as I was in the first 2000 to sign up.
I was advised that a representative would contact me to do the assessment and installation.
Despite my furter e-mails, the only thing that has transpired is that the price has gone up dramatically and no-one wants to commit.
Contacts are
Latoiya Jamieson
Business Development Conslutant
Mobile: +[protected]
Email: Latoya.[protected]@vcontractor.co.za
Address: Vodacom Commercial Park, 3rd floor
082 Vodacom Boulevard, Midrand 1685
www.vodacom.co.za

Emmanuel.[protected]@vcontractor.co.za
Ntombi.[protected]@vcontractor.co.za

We upgraded 2 contracts with vodacom online.

We struggled to get both phones upgraded and at the end received them without a Nano Sim as they required.

We submitted to Hellopeter complaints and sent emails and they got ignored as no actual response was given to what was submitted there.

At end I had to drive to Bellville Headoffice out of my own decision and personally go get our Nano Sim Cards by asking for someone in the building that handled same problem with previous upgrades two year prior when also doing online upgrades.

Its been over 49 hours and Sim Swap not done as yet.

When the Nano sims were given to me at their offices we were told between 1 minute and 24 hours it would be sorted and active.

Yet both [protected] & [protected] numbers have not been done.

The new phones are useless without their nano sims activated and are paper weights on a desk, for they have no other use until they can work.

We are tired of being ignored and will publish this matter and the information about the horrible service on every public platform for all to see.

Sothat people can make an informed decision before selecting service providers that dont care.

On 14 june 2017 i phoned vodacom to cancel one of my accounts with them. To make sure we have the right account we went through all the accounts. As soon as the cancellation was done the representative advised me on cheaper rates for the other accounts that weren't on contract. I accepted, but was never advised that these accounts are now placed on contract for 24 months. Trying to reverse this was unsuccessful even though i phoned within 1 hour. I phoned 4 times and was told on every call that the supervisor was busy. All i want is for the situation to be the same as before - higher fees and all, as long as i am not bound by a contract like i had it before.

I keep getting terrible service from Vodacom SA. Being a loyal customer of the brand. Vodacom was informed in time about a product they have sold to me over the phone that their sales person lied to me and its billing was incorrect. Having a router that can take up to 10 devices and only 4 devices used 5GB in 2 days, that raised questions about the authenticity of Vodacom's products.

I call their customer care to cancel the contract within 14 days, they confirmed that they will collect it and will give me feedback, NO ONE CALLED ME BACK and closed an incident with any FEEDBACK. For a Customer service based company, they have treated me Badly and still billed me for their incompetency.

Vodacom does not value me as a customer and still steal money from me unfairly.

I took the Apple i6 on the R369 per month deal at Cradlestone Mall in May 2017 with a Vodacom representative called Toni. She put the the wrong amount on the account making it R400 per month - after having been in the store for over three hours I said that I would pay R 400 a month and asked if the store could give me a case and screen protector for the difference that they now owe me. They said yes. I only got my phone the following week as Toni was not able to activate the sim card. Two weeks after I finally receive my phone, Toni calls to say that she is now going to correct her mistake and that I would have to purchase my own case and screen protector (which I did). That is ALL Toni said. Then my phone went dead (no service). I took it to Cradlestone - they told me to go to Key West - I went to Key West to be told I have to go back to Cradlestone. Apparently Toni cancelled my contract and therefore the sim does not work. Back at Cradlestone I was told that I could not have this deal on a business contract - this is the first anyone has ever shared this piece of information - if Toni and her manager who stood by all of the three hours me and my manager spent in store had said that we would have obviously chosen a different package. I work with clients with severe physical and mental disabilities and need to be available 24/7. My phone is completely useless - for four days now. This really is not acceptable and is costing me a lot of money - driving up and down to stores where no one seems to know what they are doing, and I have to buy airtime to phone clients, also I am losing business.

I would like to be compensated with airtime while this is being sorted so that I can continue with my Medico-legal work. I also want my original deal of R369 as it is not my fault that Vodacom did not inform me that this particular deal cannot be done on a business contract. The store had more than enough time, and the manager was standing right next to the representative the whole time.

My device has been black listed by Vodacom as someone apparently called to report my device stolen. I have not lost my phone, nor was it stolen and i definitely did not call to request this to be done. The device is still in my posession as I use it on a daily basis. I have managed to get my sim card un-barred, however my device has been barred for the past 4 days due to this. I have lost out on work and I have been inconvenienced. I have requested to have the calls listened to, they have yet to call me back. I have requested to speak to a manager on my fourth call to the company in two days. When I spoke to the manager and requested that I receive compensation for the inconvenience and loss of services and loss of work as I'm self employed. The manager turned around and advised that he feels that there is no compensation due to me. The only way that they can "help" is to get my device un-barred. This is costing me to take off work and go to a store to see if they can help. When I spoke to the advisor before the manager, no security checks where completed. I addressed this with the manager and advised tht I can easily be impersonating anyone at this point. The manager did not a dress this at all. I feel that there is no sence of urgency to get my complaint resolved. I'm so glad that I moved this device from contact to be on prepaid. I will definitely not be renewing any of the other 3 contracts that I have with them when they are due upgrades later this year. They can't even send the form to my email address to have the device un-barred or take down an alternative number to contact me on. That no would be +[protected], not that they care about this. There is no option for 0 stars to show how unsatisfied I am with the services that Vodacom provide, or rather the lack there of in this instance.

I contacted vodacom on the 02/06/2017 at 16h10 to find out if i could cancel a contract not being utilised due to Phone and sim being either stolen or lost - advised them that I had activated a new contract to replace this one. Asked if there was a possibility of cancelling without penalty due to the fact that we are not using this number anymore and am now paying for a service I am not able to use. I asked to speak to a Team leader at the call centre - when the service agent tried to put me through the 2 team leaders on duty refused point blank to take the call. The service centre agent then advised that he would escalate to higher management the same day - it has now been a week - still no phone call and I have R400.00 worth of unused airtime. As I work in the industry I know that they can waiver penalty in certain circumstances and as the new contract is actually more expensive than the current one And considering that I am not ale to utilise this I would have thought they would be more accommodating. I have been with Vodacom for around 18 years and I am ashamed to say that such a loyal customer is treated in such a terrible manner. You would think that they would as promised on TV and ads offer good customer services especially to loyal customers - I can tell you one thing - I know someone that is with MTN and the service she receives is exceptional - they offer loyal customers benefit and gifts you be the judge.

Account No. I2451732 in name of Edwin Julyan:

1. Data contract [protected] expired end of May 2016. Contract was cancelled at the Fountains Mall, Jeffreys Bay of before expiry date. Account was billed for June, July, August and September for this contract R109-00 per month. Refund of R436-00 requested.

2. Cell contract [protected] upgraded in Oct 2016. From Nov 2016 to Jan 2017 I was charged for 2 Handset Installments. Apparently, according to your staff, it is for the overlapping period of the upgrade. Nobody informed us that there is a fee for that and not one other company is charging the 2nd handset fee. Therefore refund of R130-01 x 3 = R390-03 requested.

This query started in from July 2016 with calls and emails which have been read, people phoned me and yet to today's date the problem has not been solved.

i'm Andre Schell - [protected]

This is the second time i'm having problems with Vodacom and my account.

first i was with altech autopage and when Vodacom took over my account my account went up, i signed for a R509.00 premium with altech and Vodacom made is R631.25 monthly, i tried to fix it but again Vodacom failed to assist me.

i then decide to let is go.

now suddenly my account went up to R780.24 monthly and again i did not sing off on this.

if your not going to fix this then i'm going to take legal action.

Hi
We have been without signal for more than a week we report this problem no one make contact and sort out the problem vodacom dont care about there customers.
Mtn and cell c do have network in the some area why not vodacom?
They said they are going to sort problem out but it has been years and this signal is not better. Almost every month the signal give problems.
So what are vodacom going to do about it?
This is groenland berg pole in western cape

I am very unhappy about very bad service in your woodlans
store. I was there on saturday morning just after 8 am.
I asked them for a screen protector for my samsun s6 edge.

They told me that the only person who can help me only
comes in after 11 am and that they "anyway" don't have any
"plastic" in store.

That is totally unacceptable. Why, if the shop opens at 8
they could only assist me with a screen protector after 11.
And why don't they have any "plastic" in the store.

Very very very bad service

lisa coetzee
[protected]

Im not sure why Vodacom has this game you win discount vouchers but never receive the sms. Ive been calling Vodacom since last monday for assistance then i was sent from pillar to post i had to call 2 different numbers both occasions was on hold for nore than 18mins then i was told to dial *123# the lady who was guiding me didn't know to navigate the page she said she would call me back im still waiting. I figured out myself how to resend the sms but still nothing came through. Can someone help me pls?

This terrible ordeal started when Mondo Mobile(Vodacoms sales department) phoned me on the 24th of March 2017. The lady offered me a renewal of my contract wich entailed more data and minutes for the same price. I informed her over and over again that I still want to upgrade my handset .She told me it is fine I can still upgrade my handset, I agreed to the renewal as I was told under false advertising that I can still upgrade my handset if I agree to this deal. When I tried to upgrade a week later they informed me that I'm only due for an upgrade December 2018 as they did a non-device upgrade on my contract. I immediately phoned Mondo mobile to lodge a complaint as I want this non-device upgrade reversed. They phoned me on the 11th of May to tell me that they listened to the phonecall that was made to me on the 24th of March and it was in my favour. They said they will reverse the non-device upgrade, they added that it will take 10 working days. I gave them a entire month of May to do this reversal and nothing was done. After numerous phonecalls to vodacom and every consultant telling me something different, is still has not been reversed!. I'm hopeless and tired. I have lost all my faith in Vodacom.

Long story short, summarized:

1. Contract sim that was unpaid for a while as it was not used
2. Paid the amount and sim was unbarred after struggling for almost 2 weeks with Vodacom accounts and support
3. Upgraded the contract to a new one and submitted all the details for a debit order which was loaded according to Vodacom
4. End of the month came and 2 days later, the number was barred again, for an astronomical amount about 10 times that of the new contract
5. Struggled with accounts department again, only to find the debit order was never loaded so non payment was Vodacom's fault.
6. Paid the balance owed and was told to turn off mobile for 2 hours and back on again.
7. Sim still barred after 2 days, checked online and new balance of new contract shows, with no amounts outstanding. Called Accounts again and something else was wrong which was corrected by them, again had to turn off for 2 hours.
8. Turned sim back on after 4 days...still barred.

Customer name: Lionel Hunter
Company: Hunters Fitment
Number in question: [protected]

I moved my mobile service from mtn to vodacom, in hindsight am now very sorry I did.
Vodacom brooklyn initially battled to get the number transferred and opened the new contract under a new number on the 19th may '17.
I went to mtn to ensure my original number was ready to be transferred and returned to vodacom on the to get my number changed a number of times, even signed a cancellation and new contract.
I am being billed by vodacom for this contract but it s useless to me as I use my existing number which can only receive calls but not dial out not get access to data.
It is now the 9th june and at my wits end to get this resolved. I have been to see the brooklyn branch manager and have tried to phone the complaints line per the in-store complaints process but there is no answer.

An incorrect amount of R452, 77 was debited off my account on the 28th Feb. I then requested my bank to reverse the charges and contacted Vodacom on the 1st March where the consultant informed me that it looked like somebody else's account had been added. Vodacom did not resolve or even get back to me regarding my query.
I've then started contacting Vodacom again as this was affecting my credit ratings but they promised to resolve in 7 working days which did not materialize. When I called them after 9 working days they had not even allocated a consultant to investigate my account and in the meantime I've made payments for which I believe I'm owing on the account.
They refused to send me notification in writing and each time I ask to speak to a Supervisor my call either gets mysteriously cut or I hold on for ever until I eventually put down. I'm really frustrated and regret taking out a second contract with Vodacom. My reference number is [protected] and I can be contacted on +[protected]

My complaint is about a double charge to my account that vodacom just does not seem to be able to remove or refund me.
I did a request online in april 2017 to receive the new s8 on upgrade once launched in sa. They did everything telephonically and all was sorted. They had a problem. Due to the fact that I was on a package that vodacom no longer supports I need to change to a red select +. I had no problem, it is what it is.
The upgrade took place and I received my phone a couple of weeks later (Beginning of the month in may). I looked online at my “current bill” on the 29th of may to see what charges has transpired, only to find that vodacom has decided to charge me twice on one line, once for the old package and then another for the new package? We are talking r800 extra
I phone the call centre on the 29th of may that states that we as red customers will receive specialist service but the call centre operator could not understand why I am unhappy with the double charge and I was disappointed with the lack of understanding or knowledge of how to treat a customer. I then got hold of the team leader arthur that said he understands completely, that I am correct, they have made a mistake and will sort this out by refunding me.
He stated that he can only do so once the billing has commence and this will be done on the 3rd of june but by the 4th it will be sorted. By the 5th I checked and nothing. I phoned arthur and he apologised and admitted he forgot but said this will be done today and he will give me feedback.
By the 6th no feedback so I phoned him again and still nothing but more excuses. He promised this will be refunded by today the 9th of june. This morning I checked, still nothing. What am I supposed to do? I will not pay and extra r800 for services not used or asked for yet they cannot repair the bill?
Vodacom keeps sending me an sms after the service call to ask if I was satisfied with my service received, I keep on saying no, they reply by saying someone will call in 24hrs, no one does? So what now?
This account is paid by debit order and I can return it but that does not solve the problem. I need someone to address this and sort it out. Surely this cannot be such a big problem to rectify. How many more days/ weeks do they need to do this?