Vodacom
reviews and complaints

To Whom it may concern As from today, i am going to forward THIS email every single day untill i receive my itemised billing via mail to my RESIDENTIAL adress because NO ONE ADHERES to my requests! CAN I PLEASEEEEEE GET MY ITEMISED BILLING. READ MY EMAIL BELOW. M. Pretorius

--- On Mon, 10/6/08, Martie Pretorius wrote:

From: Martie Pretorius
Subject: New south africa?
To: customercare@vodacom.co.za
Cc: complaints@vodacom.co.za
Date: Monday, October 6, 2008, 11:44 AM

Hope that vodacom reads my subject because im am GATVOL for vodacom. Maybe i should draw your consultants a damn picture! I am NOT interested in receiving my statements via email! Is it so difficult to understand after speaking to almost 50 consultants over a period of a YEAR that i pleaseeeeeee want my itemised billing sent to me via post? I have explained to numerous consultants to send my billing via post but STILL nothing. I pay my account every single month and have literally begged to be able to see what i am paying for but nothing. On thursday i spoke to a consultant for 30minutes again and complained, fought and everything you can possibly thought of. Geoffry (the consultant) assured me that i wont be receiving any billings via my email anymore but this morning i received it AGAIN! I am a newspaper reporter. Maybe vodacom will adhere to my hundreds of requests if i publish this problem that is going on for a year already. Im sure that MTN will be of better service...

The email above i sent to Vodacom is only one of soooo many requests, threats, pleads ... call it what you want. I have spoken to so many consultants and received so many promises from them, but still absolutely NOTHING.

Good day

I Nazeelah Hassiem would like to log a complaint in connection with the service at the Vodashop Vangate Mall – Athlone – Western Cape branch.

In January 2009 I requested that I would like to have my cell phone ( HTC S710) face replaced due to it being cracked and scratched. A gentleman by the name of

Dale (surname unknown) assisted me, he said he was going to book my phone and send it away to have it sorted. I then asked him how long it would take

And he said 2 – 3 weeks, I said it was ok and ill pay what ever its going to cost because I need my phone A.S.A.P. and fixed.

Two and a half weeks into the month of January my husband reported that he had received a call from someone at Vodashop stating I need to let them know

If im ok with the amount that was allocated to have the face of my HTC S710 replaced.

I called first thing the next morning and spoke to a guy (name unknown) who was very rude and full of attitude, he said my phone has been sent back without

Being fixed because I didn’t let then know if the price was ok, then I told him but this is the reason for my call and I had told Dale before that I’m will to pay what

Needs to be paid to get my phone looking decent again. He then said to me, ‘ oh well too late, your phone is here what must I do’….. I asked ….. what can you do because I need my phone

…… he said he would have to rebook my phone and have it sent away again and it will be ready within the next 2 – 3 weeks, I said im willing to sacrifice another month.

Half way threw February 2009 I called Vodashop Vangate Mall and I spoke to Dale once again asking if my phone was ready and if my face was replace as I had requested?.

And Dale said no worries everything is in order and the phone is ready for collection. I was happy when I heard that but I asked if he could hold onto it until I get paid

At the end of the month then I’ll collect it and said its know problem.

On Friday 27 February 2009 I went to collect my phone, I was so excited but to my surprise a gentleman by the name of Clayton assisted me and said ‘ Sorry Ms Hassiem

But your phone isn’t fixed and it seems it wasn’t even sent away…… at that point I couldn’t understand because I spoke to Dale twice in the last week of Feb and repeatedly

Said everything is fine and my HTC face had been replaced when truthfully it wasn’t. the cracked part of my phone was just glued back in place, my memory card slot cover was missing,

My phone now has more scratches than the day I took it in, and my blue-tooth isn’t working and it was working the day I took it in. I didn’t want then to do anything else but replace my face

Now my software seems to be buggered. And im not impressed !

So now I need to know whats going to done about that poor service and my unfixed phone because my phone is ruined and its not even a year old, and they had my phone for 2 long months.

i am a paying customer and expect the service i deserve.

Im so angry and disappointed that im will to take further steps.

how do i go about or where do i go in to see my itemised billing for my vodacom contract. please respond urgently.

fay

I have had a cellphone contract with Vodacom of which I signed up with at the Boulders Mall, Midrand since May/June 2017 and being debited each month without fail. My phone got damaged, and as I was also paying for insurance, I inquired to either get my mobile phone fixed or replaced. It was the LCD of the phone that needed repairing and at the branch I opened the contract at did not have a repair service I was referred to look for other branches that do. None of the other nearby branches did contract phone repairs. Went back to the branch & was then advised to rather go to the police station to claim it as stolen/lost and have affidavit done & was provided with a ITC ref. number thereafter. Submitted a form I was asked to fill in at the branch and had the affidavit attached to be referred to the head office for further approval and other procedures. It has now been over 4 months since all that was been done. Each time I call the consultant who I had my contract opened with, I'm lie to and given excuses & the run around. I'm always told a manager or the consultant (Lucky/Luckson) will call me back with feedback and it never happens. When I ask Lucky/Luckson for a manager he fobbs me off with empty promises & lies... All the time.

I have tried contacting the branch but not getting through to the direct department or people.

Lucky was in charge of my case from the beginning and have always called him for updates etc of which to date has done nothing about except BS me each time. I am frustrated knowing that I am debited each month for a device I do not have. I use a burner phone as I cannot purchase another phone knowing I have a contract I am still paying which will end some time next year May/June and have been waiting for the replacement phone I am still paying for but don't have. The model of the phone was a Samsung A5 2017 model and during the process was promised I would be provided with the A7 model as the replacement.

The shop I opened my contract with is situated at Shop No. 26, The Boulders Shopping Centre, Old Pretoria Road, Halfway, Midrand, 1685 (My last call to them on the 04/10/2018 Lucky/Luckson claimed they had moved to Mall Of Africa).
Their email: Vodashop.Boulders@vodacom.co.za
Their tel: [protected]/ [protected]

The [censored]tiest, I will never again.

They send you conformation of cancellation with reference numbers, and still cannot tell you why they deducted money of your account excuses of early cancellation, data that is put on my account that I dont ask or apply for. I dont upgrade my contract I dont want to deal with Vodacom why will I apply for that and who is the person that that have put it on my account it took you more than an hour on the phone for NOT getting the right answers it look like the staff is incompetent that is in the positions that must know how to deal with complaints of the customers.

Also so frustrated with Vodacom! Pathetic customer service and useless fraudulent department!

I have a contract for an 072 number only.
I was charged by vodacom R826 in addition to my monthly contract amount, only to be told by vodacom that i had another contract in my name of which i was totally unaware. Vodacom allowed an unknown person to take out a contract in my name without my knowledge nor consent, this is negligence on behalf of vodacom as I was only made aware of this contract when I phoned to query the debit order by Vodacom from my bank account for the amount R826 .  I was then told that I had a cellphone contract no.  [protected] which I do not own. 
Vodacom should be able to find out who has rica'd that number and which consultant was responsible for this negligence. It is only fair that  Vodacom be held responsible for all expenses incurred as a result of their negligence. Now Vodacom has suspended my current contract and daily asks me to send an affidavit and copy of I.d which I have already sent. Extremely frustrating! ! !

I have been phoning Vodacom daily since 22/05/2017, when I received an sms informing me of a debit order by Vodacom for R826, which I had not authorized.
Now the accounts department has informed me that my case is closed by the fraudulent department even though they are still charging me for the fraudulent contract and have not given me feedback! Please help, I'm fed up of Vodacom k

1) I have upgraded 21 December 2015 at Paarl Mall Vodacom Shop. The consultant who assisted me informed us about all the additional features and cost effectiveness. Not once did he make mentioned of the guaranteed gift that was so boldly advertised in their store. I only realised on 22 December 2015 I never received a gift. I phoned and was informed it depends on the package you are on.
2) I have drafted an email to customercare@vodacom.co.za (refer attached) on 22 December 2015. No response received to date.
3) On 23 December 2015 my new phone was still not operational and whilst in Wellington I visited Vodacom there just to be informed by the consultant the consultant at Vodacom Paarl Mall informed her the Admin lady at Paarl Mall didn’t do the sim swop. No apology from their side. A BIG shout out to Wellington Vodacom who assisted me in this regard.
4) On 31 December 2015 called 082 111 spoke to Nicole who escalated the query. On 7 January 2016 spoke to Melisha who said she will escalate to Nicole. Several online chats were done with Yandiswa and Kunga supplying the reference number received from customer care without any feedback to date.
5) I phoned customer care on Thursday 7th January 2016 and came through to accounts department spoke to team leader Ntombi who listened and requested reference number. I unfortunately didn’t had it on me and she informed me she will be off Friday 8th but will get another colleague to call me to get the reference number to make follow up. This call never materialised.
6) I then phoned the manager at Vodacom Paarl Mall who commit he will phone me back the next day as he is busy and will have to subtract the documentation in order to check which package I’m on and the see if I qualify for a gift.
7) In the meantime I phoned other Vodacom branches to get the correct story about the gift as some said I should get a gift and other stated depends on package taken some also refer to the receipt.
8) I waited 8th January for call from Ntombi’s colleague and call from Derick but I guess I’m still waiting. I phoned the Paarl Mall Vodacom on Friday evening just to be informed that he left earlier. The lady requested me for my number after I have explained to her my query. I explained to her I have given my detail to him and that he can call me back. She even tried to get the consultant who assisted me on 21 December but he was too busy. I then told her and I quote “I have had it with Vodacom Paarl Mall and I will take it to the next level”
9) Not even did the manager tried to phone back on Saturday 9th January.

My concern how many clients are daily facing these kind of behaviour from consultant’s not knowing they are entitled to a gift. Makes my eyebrows raised as my next question will be what happened to the unclaimed gifts. Are they really delivering a service or are they robbing clients? Bear in mind that at month end they receiving the salary and commission for half service delivered.But what can one expect from branch level if the customer service are so pathetic.

please vodacom or anybody help me...
i need gprs and wap settings for a jamison m810i dual sim mobile watch phone... my contact details: [protected] or email me at jacosteijn@live.co.za alternatively my fiancee
ar elmarieh7@gmail.com

the name wounds suspiciously like Vodaphone and when one name sounds alot like the other, its normally a hint that its a cheep knock off.

I deal alot with this sort of thing, I help my mum alot, she nearly got scammed for her car insurence, I quickly sorted that out (my step-dad was paying less for his MX-5 and she had an Austra which at the time prodused less emmisions)

I totally agree on the complaint posted on www.gripe-it.com against Vodacom. They need to get their act together fast!

Vodacom is one of the most inefficient service providers i have ever had the misfortune of dealing with.their supposedly highly effecient staff are ###s and have no clue about solving customers problems.MTN here i come

Vodacom are thieves! I was OVERCHARGED by the amount of about R4600 by VODACOM and am STILL waiting for R3800 of it!

I have written complaints, called in at least 3 x per week, begging to speak to some sort of management, only to be told by an individual, "You are losing it, Sisi! Ha Ha Ha, you obviously have a fake alibi" when I insisted she had not contacted me that morning.

I will ride my contract out, but by December 2009, its "Bye Bye Vodacom!" and will recruit all my fellow doctors, nurses, and other health professionals to do the same.

Sarah, Cape Town

To whom it may concern

13/01/2009

I bought an iPhone with contract on 28/11/2008 from one of your suppliers at Cellucity, Cavendish.
The person who did the transaction name is Juan Wernecke, his supervisor’s name is Marcus Bruwer.

I was previously with MTN, Nashua Mobile. When I spoke to Juan, I asked him if there would be any penalty from Nashua Mobile if we port the number from MTN [protected]) to Vodacom.

He asked me when my contract would expire and I told him at the end of January 2009. He then said there should be no penalty if I do not cancel the contract with Nashua Mobile. I asked him if he is absolutely sure of this, he then said that he would ask Marcus, his manager, who was in the back office. After he returned he again told me that there would be no penalty if I do not cancel the contract with Nashua Mobile.

We then went ahead with the transaction and I did not cancel the contract with Nashua Mobile.

During December I noticed on a statement from Nashua Mobile an amount of R4, 218.00 for a termination penalty. I contacted Juan, he then said that I should speak to Marcus. Marcus then said he would follow it up. I told him I was going on holiday and would only be back early in January 2009.

On my return a few days ago, I noticed that the amount of R4, 218.00 was debited to my account via debit order. I contacted Marcus, yesterday morning and queried the situation. He told me that he would phone me later in the afternoon with the outcome. I waited for the call but he did not call back. So, I phoned him this morning again. According to him he sent in a query concerning this matter but heard nothing back. I then told him that I was not happy with the situation, he then told me that I should contact Customer Care at Vodacom.

Thank you.
Gerry Mostert
GGM International Film Productions

my sony mobile was showing a complaint that i cannot attent the call when it answering

DISGUSTING CUSTOMER SERVICE. No one knows what's happening with regards to their call agents/staff and that stupid bot that is useless! I WANT MY MONEY BACK! You can't just say my order is cancelled, Not notify me why or when I will get my money back, they have not refunded me!

Good day

The Vodacom network is off for a week now in Pearston Easterrn Cape. We cannot receive calls nothing. Our families don't have contact with us and in emergency situations we can't do anything. Can you please see whats happening in Pearston and fix it. If the problem still goes on, we must then switch from service providers.

One of their Rude Consultants by the Name of Atish Singh had the nerve to hang the phone on me when i was complaining about the delay in my contract Cancellation, lack of Professionalism from my end i must say . i will never ever in my life recommend or take a contract with vodacom.

I have been on the line for 4 hours now regarding the summer rewards. I have transferred R18500.00 to some "charity" so that I can win R30000.00

I have not received my 100% cash back yet! This issue needs to be resolved immediately

Phone number that has contacted me:[protected]

We are using Vodapay Kwika device, and had a problem in July 2023

We processed 2 transactions on our device in July:

1. On 2023/07/06 at 13:05 for R102.63

2. On 2023/07/11 at 11:21 for R72.43

But we only got paid out for the transaction #2.

The company was emailed on 13/7/2023, but no response has been received yet.

I had contract with vodacom but because few months ago I was unemployed I didn't have money to pay so now my vodacom sim number deleted and I can't access anything I tried to call them but I didn't get any solution

Ayandamkhombo11@gmail.com

Have tries to speak to customer care but just get this hopeless voice activated message which ends by say "I cannot help"

How do I speak to a human?

on 21 June 2023, I contacted Vodacom Fiber department to inform them that I would be moving to a new house on 01 July 2023. I was given this reference: SO230621-2513. I have still not received the service I have requested despite numerous calls to 0821904. On 21 July 2023, It would be a month since I requested to be assisted.

Derrick

[protected]

On 3 July I requested a SIM SWAP to an eSIM as wel as an eSIM on my watch

The instructions did not work, trying 4 deferent QR codes, said it was active on another device.

Vodacom Business support line seems unwilling to escalate the problem to higher level.

EC-1M46-2UTX5N

EC-1M49-2K23F8

EC-1M42-1KTSCV

EC-1M1W-2DZKZL

Following an upgrade on 12/11/2022 an illegal sim swap lead to R50 000.00 stolen from my personal bank account on 14/11/2022.

E P BENADE [protected] benadej@mweb.co.za