vodacomamsung tablet in repairs from december 2014

We purchased a Samsung tablet from Vodacom on contract in July 2014. After a month, it started to freeze. We took it in and software downloads were carried out. A month later, the tablet wouldn't charge. We sent it in again and the internal battery was changed. At the end of November, it started to freeze again. We took the tablet in but asked for a replacement since this is the third time it needed to be repaired. It was still within the six month period and the Consumer Act says that it can be replaced if requested by the client. However it was sent to Vodacom escalations department and we are still waiting for someone to get back to us. We have sent a compliant in and were assured that someone would get back to us. That was 3 weeks ago.

Feb 19, 2015

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