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1.6 13 Complaints
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PTCL Complaints 13

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8:05 am EDT
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PTCL Internet issues 5 days now not working my internet [protected]

Hi I'm using almost 7 8 year ptcl internet last 5 days now franchise people not solve the issue we are call the franchise people he did not come and not solve the issue today we visit shinka franchise office and he is not there name of Ahmed Ali lineman the people are asking he is going hazro office when we reached hazro branch he is not there also we wait there long time after he is coming we asking for th why no working our internet and he mis behavior with us and asking for the money and he asking our company now private now we don't have money to install cable asking for the money 1.5 lak and after installing again?why he disconnected our conaction why we are pay money not for free why people are doing like that I don't know why and he also asking why calling 1218 head office we asking why no slove the issue then he mis behavior he asking I can not doing any think please do your sarvic best not like that [protected]

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12:08 am EDT

PTCL landline

سر

میرا ٹیلی فون نمبر[protected]ہے جو اسد عباس کے نام پر ہے

اس کا انٹر نیٹ بار بار بند ہو رہا تھا جس پر میں نے 1218 پر شکایت درج کرا دی ۔ شاہ پور ضلع سرگودہا کا مقامی لائن مین آیا اور کچھ ہی دیر میں انٹر نیٹ چلا دیا پھر کہا کہ 1218 سے کال آئے گی اس پر 1 پر کلک کر دیں ۔لیکن اس کے جانے کے بعد دوبارہ نیٹ بند ہو گیا ۔ اس کو دوبارہ بلایا اس نے پھر کوئی چکر چلا کر ٹھیک کیا جو اس کے جانے کے بعد بند ہو گیا ۔ جب صبح اسے کال کی تو اس نے کہا کہ آپ بار بار 1218 پر شکایت درج کرا دیتے ہیں اب میں نے آپ کا نیٹ ٹھیک ہی نہیں کرنا ۔ کر لو جو کرنا ہے ۔ جناب عالی

یہ رویہ انتہائی غلط ہے ۔ اور غیر پیشہ ورانہ ہے ۔ اگر انٹر نیٹ نہیں چل رہا تو صارف شکایت نہ درج کرے تو کیا کرے ۔ براہ کرم لائن مین کو ہدایت کی جائے کہ مذکورہ نمبر کو فی الفور درست کیا جائے

شکریہ

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abudullah
Sargodha, PK
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Jul 23, 2023 1:26 pm EDT

sir,

ap ka lineman buhat btmez ki he me call karta raha hu wo ny ata tha jab 1218 call ki hein us ne call par btmezi ki aur 2 ghanty bard internet close kar diya hein sat wale din ka internet close hein [protected] ye mera number kindly check my number please sir check my number kia 1218 call karna juram hein ye btai. thanks you ...

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7:31 am EDT
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PTCL dsl internet/ ask employee for ptcl m. qasim misbehaviour

It is requested to the complaint board that ask development employee working for ptcl as cp installer muhammad qasim has misbehaved with us, he was to install new modem at our home ptcl dsl number [protected] request number 94, he just did not wanted to work we told him that we will complain against you and in return he said he's untouchable that he does not want to work do what you will, so it is requested to the concerned department to see to this person behaviour and assign some one reliable working person to my request, our ptcl dsl connection is down for 2 months and I had to pay bills for nothing when we complain we face people like cp installer muhammad qasim please grant relief

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sajjad Raza
US
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Aug 11, 2021 2:14 am EDT

My landline and broadband is down for more than 3 days now and i have followed up for my complaint multiple times they say they will resolve in 24 hours but it is more than 86 hours still the complaint is not resolved complain number for landline is 93 and for broadband is 53 and is their any concern please send you repair person number

Is PTCL Legit?

PTCL earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds PTCL to be a trustworthy company. Although there's a 15% resolution rate for customer complaints, which deserves attention, PTCL is known for their high standards and safety. If you're thinking about dealing with PTCL, it's wise to check how they handle complaints.

We found clear and detailed contact information for PTCL. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ptcl.com.pk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ptcl.com.pk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up PTCL and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Ptcl.com.pk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While PTCL has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 13 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to PTCL. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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8:48 am EDT
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PTCL installation of smart tv

Sir
I am consumerist of smart tv since two years. Due to change of billing policy and including of other call charges I am unable to continue this service. I have already contact complaint center and lodged a compliant no, 1-[protected] for discoloration of this serivce.
Therefore, I humbly requested to issue on 12 days bill (1, 05, 2018 to 12.05.2018) and direct the concerned authority of bhakkar office to with draw cable and handed over to me as I have paid it.
Thanks
Muhammad yaqoob
[protected]
[protected]-1
[protected]

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9:59 am EDT

PTCL broadband

My dsl broadband (021) [protected] is not working from Saturday 10 am and till the time i made at least 20 calls on 1218 complaints registration and file a complaint i.e 82. First i was told that their is an issue with your modem and we will send our representative within 24 hours, i waited but no one came. After that i talked with billing department and technical development because on 1218 one said that their is an issue with your bill although i submitted my bill day before my internet issue i.e on ptcl one stop shop in ptcl machine.
And the other representative said that the port is issue from exchange i.e Gulistan-e-Jauhar exchange karachi and we will resolve the issue. The problem i am facing is that i am not guided well and the problem remains unsolved and ptcl has ruined my weekend.
As a share holder of ptcl you should kindly take any notice regarding to customer care.
Thanking yours.

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5:57 am EDT

PTCL landline and broadband

Hi,

This is to inform you that I booked an order for landline and broadband on 26th of August and still the services are not provided to me by PTCL. I have lodged a lot of complains at ([protected]) since the booking of order and they always tell me that your issue will be resolved within 5 working days and more then 1 month is passed and I am still calling them for my order and that order is not even traceable on PTCL web portal. I have spent more balance on calling them in contrast to my order.

Order No : 1-[protected]

Can you please look in to this issue and resolve as it looks like nobody is going to listen to my complain in PTCL Pakistan.

email : saad.[protected]@ebricks-inc.com

Regards,

Saad Khan

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9:14 am EDT

PTCL telephone shifting

AOA, This is not a complaint as such. I had applied for shifting of my Telephone. Since shifting of my residence from one apartment to another in the same premises and in the same building. This action was taken and with their kindness the concerned staff shifted my Phone from one apartment to the other where I did move. The shifting charges of Rs.500/- were included in my monthly bill which I paid. The problem only remain in the bill because the same apartment number was mentioned in the address whereas my new apartment number is 501 and the previous apartment number was 404. In the monthly regular bills my new home number should have to be mentioned to reach my bills exactly at my new residence number i-e Flat No. 501. Please resolve my this problem and necessary correction in the PTCL bills record may kindly be made. Thanks. My Phone Number is : 021-[protected] (Garden Exchange) Karachi. Thanks again.

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2:40 pm EST

PTCL complaint against ptcl

To whom it may concern
=

1)- today dated 02-01-2015, one lineman of ptcl came from sadiqabad exchange for attending my phone complaint but I dont want to restore my phone till the initiating of taking drastic action against ptcl irresponsible officers.
2)- because he had disconnected my phone connection for two month in september 2014 and october 2014 in spite of paying my double payment of the phone bills
3)- now ptcl has again disconnected my phone since 2nd week of december 2014

4)- hence please don’t restore my phone connection till terminations of service of concern ptcl irresponsible officers & the complaint clerk of ptcl complaint office who had kept my complaint in pending for more than two week.
5)- I will get restore my phone connection after the revealing of aazab of allah upon all concerned cruel officers of ptcl who have given me most severe tension and mental worries to one 75 years old aged consumer of ptcl who is also a serious patient of heart, ashtama, sugar, backbone pain

6)- similarly your three ptcl officers of phone nos [protected] (time 11-15 am), 2)_[protected] (time 11-43) & [protected] (time 12-01pm)
Have discussed this most serious matter with me but I am not willing to restore my phone connection till the termination of services of concerned irresponsible officers of ptcl and also waiting the revealing of aazab of allah upon concerned cruel officers of ptcl who have given me severe tension and mental worries to me.
yours most affected consumer

raja ghazanfar ali khan adowaliya
ma political science.
press essay writer,
jouse-5, street-10, iqbal town, rawalpindi-46300
emai, rgakhan. [protected]@gmail. coml
Date 02-02-2015
=
Copies to
1)- director general ispr rawalpindi.
2)- director general (g&w) pm sectt (public) isd
3)_ federal minister of telecommunication isd
4)- director general, fia, isd
5)- federal minister of law, justice & h/rights

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Atif Noor Afridi
US
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Aug 21, 2021 2:45 am EDT

H/E
I had obtained Ptcl NR. 051...with broad band + Ptcl & ufone (calls free) facility, in the name of Shaif Noor, since 15 years, never got disconnected due 2 nonpayment.
The officials convinced me to change connection to optical fiber with a high speed, it is free of charge along with the previous calling free facilities to Ptcl & ufone numbers.
Unfortunately the net speed found was more dull, thus complaint was lodged, but of no use. In the mean time I received bill of PKR 19370, charging me the optical fiber connecting fee & ufone+Ptcl called nrs for the current month Which were free before, and got disconnected due to non payment, I reminded the officials 5 times for their false verbal promise of no extra cost, but all in vain.
It's significant that no contract is signed by me yet.
Plz order Ptcl dept. to connect & reverse my connectionz&Package as before coz we are suffering about more than 2months without internet and phone facility.
Now we are tired to visit office located at D-Block satellite town Rawalpindi then we made complaints but all in vain as they closes complaints by entering remarks that customer has been informed and call has been made, but in real nothing had happened.
Now its like, 'a rolling stone gathers no moss'.
Due to pandamic situation we are unable to attend any learning classes and training session online.
You all are requested to please please please advise for resolution as it was before or guide us for permanent termination.
SHAIF NOOR
BLOCK D SATELLITE TOWN RAWALPINDI

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First nameraja ghazanfar ali kha Khan
US
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Aug 31, 2015 8:39 am EDT

=========================
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RAJA GHAZANFAR ALI KHAN ADOWALIYA says:
August 29, 2015 at 3:20 pm

بخدمت جناب چیرمین صاحب
پی ٹی سی ایل اسلام آباد

بابت ، ظلم کی انتہا،
۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔
جناب اعلٰی
اگر ہمارے اس اسلامی ملک پاکستان میں نیچ خاندان کے گھٹیا ترین ،کم تعلیم یافتہ اور نا اہل افسران بھرتی ہو جائیں تو اس اسلامی ملک پاکستان کے تمام سرکاری دفاترز کا دفتری نظام بے حد بگڑ جاتا ہے کسی آدمی کا ایک معمولی سا جائز کام بالکل نہیں ہو سکتا ہے کیونکہ نیچ خاندان کے افسران دوسرون پر ظلم کر کے بے خوش ہوتے ہیں حتٰی کہ پی ٹی سی ایل کے صارفین کو سخت ترین ذہنی اذیت دے کر ان کے مرنے پر بھی بے حد خوش ہوتے ہیں

جناب اعلٰی
مگر اس طرح کی ظالمانہ حرکات کرنے والے سرکاری افسران کو اس بات کا علم نہیں ہوتا ہے کہ دوسروں پر ظلم کر کے خوش ہونے والے افسران کی کرسیاں کسی وقت بھی کسی مظلوم کی بد دعا سے ہل سکتی ہیں ان پر خداوند تعالٰی کا سخت ترین عذاب بھی نازل ہو سکتا ہے خداوند تعالٰی اس قسم کے ظالم افسران کو بہت جلد ہی اس دنیا سے اٹھا لیتا ہے اور ان ظالم افسران کا کسی وقت بھی دل کا دورہ پڑنے، گردے فیل ہونے، کینسر یرقان کی بیماری لگنے ،کوڑھ کی بیماری لگنے، دما غ کی رگ پھٹ جانے سے، فالج گر جانے سے ، قدرتی حادثات میں مرنے سے انتقال ہو جاتا ہے اور کوئی ان کا جنازہ اٹھانے والا بھی نہیں ہوتا ہے اور ان کی قبریں بھی بار بار گر جاتی ہیں

جناب اعلٰی
مین یہ بات اس لیے کر رہا ہوں کہ میں ایک ٧٥ سالہ ضعیف العمر شخص ہوں اور دل، دمے ،شوگر، کمر کی سخت تکلیف کی بیماری میں بھی مبتلا ہوں آپ کے نیچ خاندان کے افسران نے گذشتہ ایک سال سے میرا فون کا کنکشن غیر قانونی طور پر کاٹ رکھا ہے جب کہ میں ہر ماہ اپنے فون کا بل باقاعدگی سے ادا کر رہا ہوں

جناب اعلٰی
آپ نے میری شکایت پر ٤ جنوری ٢٠١٥ کو چار ماہ بعد میرا کنکشن بحال کروانے کے لیے ایک لائن مین بھیجا تھا مگر میں نے آپ کو لکھ کر دیا تھا کہ سب سے پہلے ڈویزنل انجنیر فون کے خلاف سخت ترین کارروائی کر یں اور اس کو پی ٹی سی ایل کی ملازمت سے فارغ کریں مگر آپ نے اس کے خلاف اب تک کارروائی نہیں کی ہے اور نہ ہی اس کو پی ٹی سی ایل کی ملازمت سے فارغ کیا ہے

جناب اعلٰی
آپ کی ظالمانہ حرکت سے مجھے دل کا دو دفعہ شدید دورہ پڑا ہے اور میں ابھی تک زیر علاج ہوں اور آپ اور آپ کے نیچ خاندان کے تمام افسران مجھ پر ظلم کر کے بہت ہی خوش ہو رہے ہیں

جناب اعلٰی
اگر اس اسلامی ملک پاکستان میں ایک گڈ بلڈد فیملی کا ایک اچھا مسلمان افسر ہوتا یا انگریزوں کی حکومت ہوتی یا فیلڈ مارشل ایوب خان جیسی سخت ترین مارشل لائ حکومت ہوتی ( جس میں عوامی شکایات کا جلد ازالہ نہ کرنے والے ظالم سرکاری افسران کی ننگی پیٹھوں پر کوڑے برستے تھے ) تو میرا یہ جائز مسلہ نہ صرف ایک دن کے اندر اندر حل ہو سکتا تھا بلکہ وہ افسر معافی مانگنے کے لیے میرے پاس ضرور آتا مگر اس اسلامی ملک پاکستان میں کسی بھی سرکاری محکمے میں کوئی اچھا سرکاری مسلمان افسر موجود نہیں ہے کیونکہ جب بھی اس اسلامی ملک پاکستان میں کسی مسلمان کو سرکاری افسر بنایا جاتا ہے تو وہ خدا کو اپنے مذہب اسلام کو بھول جاتا ہے بد عنوان اور ظالم بن جاتا ہے اور اور اس قسم کے ظالم افسران اپنے ہی ملک کے مسلمان لوگوں کے جائز کام بالکل نہیں کرتے ہیں

جناب اعلٰی
اس وقت اس اسلامی ملک پاکستان میںتیرہ ہزار سرکاری افسراں میں بمشکل صرف دس بارہ نیک ایماندار ، خوف خدا محسوس کرنے والے فرشتہ صفت نیک افسران ہوں گے جو اس ملک کے عوام کے لیے واقعی رحمت کا فرشتہ ہوتے ہیں اور اس ملک کے عوام کے جائز کام کر کے ان کی تمام شکایات دور کرتے ہیں اور نیک کام کرتے ہیں جب کہ نیچ اور گھٹیا خاندان سے تعلق رکھنے والے افسران کافی تکبر پسند اور ظالم ہوتے ہیں اور وہ اس ملک کے عوام کو سخت سے سخت ترین اذیت دے کر اور ان پر ظلم کر کے بہت ہی خوش ہوتے ہیں

جناب اعلٰی
انگریزی دور حکومت میں انگریز حکمران نیچ خاندان کے افراد کو کبھی بھی بھول کر اہم ترین عہدون پر افسران تعینات نہیں کرتے تھے وہ اہم عہدوں پر تعینات کرنے کے لیے ہمیشہ سات خاندان چیک کرکے اچھے خاندان کے اعلٰی تعلیم یافتہ ، ایماندار،ذہین ترین ، محب وطن، افسران کو بھرتی کرتے تھے یہی وجہ ہے کہ انگریزی دور حکومت میں کسی افسر کو یہ جرت نہیں ہوتی تھی کہ وہ سرکاری ڈاک کو ایک ہفتے تک پینڈنگ میں رکھے ۔تمام عوامی شکایات کا ازالہ فوری طور پر ہو جاتا تھا اور عوام کو فوری اور سستا انصاف جلد ہی مل جاتا تھا

جناب اعلٰی

مگراس اسلامی ملک پاکستان میںاس قسم کے ظالم افسران کے حد سے زیادہ بگڑے ہوئے دماغ اس وقت درست ہو جاتے ہیں جب ان ظالم افسران پر خداوند تعالٰی کا سخت ترین عذاب نازل ہوتا ہے

جناب اعلٰی
آپ کے پی ٹی سی ایل کے جن افسران نے ایک ٧٥ سالہ ضعیف العمر شخص پر گذشتہ ایک سال سے جو ظلم کیا ہے آپ ان کے دماغ درست کر سکتے تھے مگر آپ نے ان کے دماغ درست نہیں کیے لہذا میری بد دعا ہے کہ

یا اللہ ، پی ٹی سی ایل کے ان ظالم افسران پر سخت ترین عذاب ضرور نازل فرما جنہوں نے گذشتہ ایک سال سے میرا فون بند کر رکھا ہے ۔

یاللہ پی ٹی سی ایل کے ان ظالم افسران کے گھر بار بھی برباد کر دے جو مجھے سخت ترین ذہنی اذیت دیتے رہے ہیں اور خوش ہوتے رہے ہیں

یا اللہ ، پی ٹی سی ایل کے افسران پر وہ شدید عذاب نازل فرما کہ پی ٹی سی ایل کے ان ظالم افسران کے جلد سے جلد جنازے نکلنا شروع ہو جائیں تا کہ اس ملک کے دوسرے تمام افسران کو یقین ا جائے کہ اس دنیا میں واقعی خدا موجود ہے اور ان ظالم افسران کو عبرت کا سبق حاصل ہو سکے تا کہ وہ انسان بن جائیں اور وہ آئندہ پاکستانی عوام پر ظلم کرنے سے باز آ جائیں

پی تی سی ایل کے ظالم افسرون، میری یہ بد دعا انشاللہ ضرور پوری ہو گی

پی ٹی سی ایل کے ظالم افسران پر انشاللہ خداوند تعالیی کا سخت ترین عذاب ضرور نازل ہونا ہے میری اس بات کی تصدیق آئندہ آنے والا وقت ضرور کرے گا

جناب چیرمین پی ٹی سی ایل صاحب
۔ کاش آپ کو ایک ضعیف العمر شخص کے جائز کام کرنے کا احساس پہلے ہی ہو جا تا مگر اب میں آپ کو معاف نہیں کر سکتا ہوں کیونکہ آپ کے افسران نے مجھ پر بہت ہی ظلم کیا ہے مجھے دو دفعہ دل کا شدیددورہ پڑ چکا ہے اور میں موت کے منہ سے واپس آیا ہوں اب آپ خداوند تعالیی سے اپنے ظالمانہ اعمال کی معافی مانگیں ہو سکتا ہے کہ خداوند تعالٰی آپ لوگوں کو معاف کر دے اور آپ کو سیدھے راستے پر چلنے کی توفیق عطا فرما دے

جناب اعلیی
اب بھی آپ کے لیے ایک سنہری موقع ہے آپ سب سے پہلے ڈویزنل انجنیر فون کو ملازمت سے فارغ کر دیں اس کے بعد میرا کنکشن بحال کروائیں اگر آپ اس ڈویزنل انجنیر فون کو فار غ نہیں کریں گے تو پھر میری بد دعا سے خداوند ٹعالیی اس ظالم افسرڈویزنل انجنیر فون کو بہت جلد ہی اس دنیا سے اٹھا لے گا کیونکہ اگر مجھے نیچے سے انصاف نہیں ملا ہے تو پھر اوپر بھی ایک عطیم ہستی خدا وند تعالٰی کی بھی موجود ہے جو میرے ساتھ انصاف ضرور کرے گی اور ُ پی ٹی سی ایل کے ظالم افسران پر سخت ترین عذاب
انشاللہ ضرور نازل کرے گی

جناب اعلیی
پی ٹی سی ایل کے ظالم اور تکبر پسند افسران اپنے پی ٹی سی ایل کے صارفین پر ظلم کرنا آسان سمجھتے ہیں مگر پی ٹی سی ایل کے ظالم افسران کبھی کبھار تصویر کا دوسرا رخ بھی دیکھ لیا کرین ۔ کیونکہ کہ آپ اپنے پی ٹی سی ایل کے ایک پچھتر سالہ ضعیف العمر شخص پر ظلم کر کے بہت ہی خوش ہو رہے ہیں

جناب اعلیی
مگر کیا پی ٹی سی ایل کے ظالم اور تکبر پسند افسران نےکبھی اس بات پر غور کیا ہے کہ ایک نہ ایک دن کل نفس زائقتہ الموت پی ٹی سی ایل کے ظالم اور تکبر پسند افسران کا بھی اچانک بہت جلد ہی انتقال ہو جانا ہے

جناب اعلیی
او ر پی ٹی سی ایل کے ظالم اور تکبر پسند افسران کے انتقال کے بعد آئندہ انے والے افسران پی ٹی سی ایل کے ظالم اور تکبر پسند افسران کے بچون پر بھی اس قسم کا ظلم کریں گے اورپی ٹی سی ایل کے ظالم اور تکبر پسند افسرانکی قبروں میں ان کی روح ضرور تڑپے گی

جناب اعلیی
اگر پی ٹی سی ایل کے ظالم اور تکبر پسند افسران اس اسلامی ملک پاکستان میں اچھے کام کرنے کی روایت قائم کریں گے تو آئندہ آنے والے افسران بھی ایک اچھی روایت پر ضرور عمل کریں گے اور پی ٹی سی ایل کے ظالم اور تکبر پسند افسران کے مرنے کے بعد پی ٹی سی ایل کے ظالم اور تکبر پسند افسران کے بچوں کے ساتھ اچھا سلوک ہو گا اور قبر میں پی ٹی سی ایل کے ظالم اور تکبر پسند افسران کی روحیں پے چین نہیں ہوں گی

جناب اعلیی
امید ہے کہ پی ٹی سی ایل کے ظالم افسران
انسان بن جائیں گے اور وہ اپنے دفتری اوقات میں اپنے بند کمروں میں اپنے دوستوں کے ساتھ تاش نہیں کھیلیں گے کیونکہ ١٩٠٤ میں میں نے محمد اکرم ڈویزنل انجنیرفون سٹلائت تائون راولپنڈی کو اپنے دفتری اوقات میں اپنے دوستوں کے ساتھ تاش کھیتے دیکھ لیا تھا جب میں اپنے فون کنکشن کی درخواست جمع کروانے او ر تنصیب کروانے کے سلسلے مین ان سے ملا تھا ۔

جناب اعلیی بات صاف ظاہر ہے کہ جب پی ٹی سی ایل کے ڈویزنل انجنیرفون افسران دفتری اوقات میں اپنے دوستوں کے ساتھ تاش کھیلیں گے تو پی ٹی سی ایل کے ان افسراں کے پاس صارفین کی جائز شکایا ت
کا ازالہ کروانے مین کیا دل چسپی ہو گی اور اگر دوسری جانب حکومت کا کوئی ذمہ وار افسر اچانک دورہ کر کے ان کو چیک کرنے والا بھی موجود نہ ہو تو پی ٹی سی ایل کی کاکردگی درست ہونے کی کیا توقع کی جا سکتی ہے؟پی ٹی سی ایل کی کارکردگی کبھی بھی درست نہیں ہو گی اور یہ ہمیشہ کے لیے نہایت ہی غیر تسلی بخش ہو گی اورپی ٹی سی ایل کے صارفین کی جائز شکایات کا ازالہ سو سال تک بھی نہیں ہو گا

اگر ہماری حکومت کے کسی ذمہ وار افسر کو میری بات کا یقین نہ آئے تو وہ پی ٹی ای ایل کو آزمانے کے لیے ایک فرضی کمپلینٹ فون پر نوٹ کروائیں اور چیک کریں کہ لائن مین کتنے دن بعد آپ کی شکایت کو اٹینڈ کرنے کے لیے آتا ہے

اسی طرح سے پی ٹی سی ایل کے کسی افسر کو آپ ایک عدد فرضی درخواست بذریعہ رجسٹرد پوسٹ ارسال کریں اور اس کے جواب کا انتظار کریں ، اس کا سو سال گزرنے کے باوجود بھی جواب نہیں آئے گا
زوالفقار علی بھٹو نے تیرہ سو بد عنوان اور نا اہل افسران کو جب فارغ کیا تھا تو پاکستان کے تمام افسران کے دماغ درست ہو گئے تھے اور وہ سیدھے راستے پر آ گئے تھے اگر ابھی بھی حکومت کا ایک ذمہ وار افسر پی ٹی سی ایل کے تمام دفاترز کو اچانک چھاپہ لگا کر اچھی طرح چیک کرے اور اس کے نا اہل افران کو فارغ کرے تو شاید پی ٹی سی ایل کا دفتری نطام درست ہو جائے مگر دلی ابھی دور ہے اور پی ٹی سی ایل کا دفتری نطام اس وقت تک درست نہیں ہو سکتا ہے جب تک اس کے محکمے کے نا اہل افسران کے خلاف سخت ترین کارروائی نہیں ہو گی مجھے امید ہے کہ ہماری مسلم لیگ حکومت پی ٹی سی ایل کا قبلہ ضرور درست کرے گی

آپ کا پی ٹی سی ایل کا ایک مظلوم صارف
راجہ غضنفر علی خان
مکان نمبر۔٥، استریٹ نمبر ١٠، اقبال ٹائون ، راولپنڈی
تاریخ ٢٥ اگست ٢٠١٥
۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔

راجہ غضنفر علی خان کا تعارف
۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔۔

راجہ غضنفر علی خان آددوالیہ پاکستان کا ایک ٧٥ سالہ ضعیف العمر ایماندار،سچا، زندہ ضمیر، محب وطن، حق گو اور ایک اچھےا پاکستانی شہری ہیں جس نے پاکستان بنتے دیکھا ہے اور پاکستان کی تاریخ بنتے دیکھی ہے اور اس ملک کے ظالم، تکبرپسند،بدعنوان،راشی سرکاری افسران،سیاست دانون غندہ گردی کرنے والے جرائم پیشہ لوگوں کا عبرت ناک انجام بھی دیکھا ہے ان کا تعلق ایک گڈ بلڈد فیملی سے ہے وہ ہمیشہ حق بات کرنے کے عادی ہیں وہ صرف خدا سے ڈرتا ہے مگر خدا کے سوا وہ اس ملک کے کسی بھی ظالم اور طاقتور افسر اور شخص سے نہیں ڈرتے ہیں کیونکہ قبرستان میں مظلوم اور ظالم افراد کی قبریں ایک جیسی ہوتی ہیں اوران قبروں میں ذرا سا بھی فرق نہیں ہو تا ہے

راجہ غضنفر علی خان ایک اچھے مضمون نگار بھی ہیں اور وہ
١٩٥٦سے پاکستان کے تمام اخبارات و رسائل میں اچھے مضامین لکھتے چلے آرہے ہیں ان کے پاکستان کے تمام اخبارات و رسائل میں اصلاح معاشرہ کے بارے میں بہترین مضامین شائع ہو چکے ہیں

راجہ غضنفر علی خان روزنامہ یاد گار سکھر میں ( نیا دن نئی بات ) کے عنوان سے مستقل کالم لکھتے رہے ہیںاور سکھر کے عوام ان کے کالم بڑے شوق سے پڑھتے تھے

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SARWAR BEGUM
US
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Apr 17, 2015 9:08 am EDT

LETTERS TO THE EDITOR
========================

BELIEVE IT OR NOT
---------------------------
I want to draw the kind attention of Prime Minister of Pakistan through your esteemed newspapers that most of officers and Heads of all Government Departments are become so TAKABER PASAND and cruel that they are not redressing the genuine complaints of the people of this Islamic country of Pakistan and they are giving so much severe tensions and mental worries that most of the complainants have faced severe heart attack on account of adopting a rude policy in throwing the genuine complaints of rhe peoples of Pakistan in dust bin (RADI BASKET) in order to defame and fail the most popular government of Pakistan of Muslim League (N).

Here I want to state one most serious incident in the knowledge of the Prime Minister of Pakistan for taking drastic action against Chairman PTCL in order to set right the working position of PTCL and others such departments.

Believe it or not but it is a fact that there is living one 75 years old aged most honest and most patriotic person in this Islamic country of Pakistan ( Name is in secret) who is also a most serious patient of Heart. Sugar and Ashtama .
He is paying his phone bill regulearly every month but believe it or not, his phone connection is still disconnected since 11 September 2014 because the amount of the paid Bills of Phone has been gulped by FRAUDY NADRA Kiosks Choudary Stationers Sher ahmed Road Iqbal Town Rawalpindi. However he has again paid the same Bills . But in spite of this, his connection was remained disconnected for two months in spite of paying double payment of Phone Bills. At last, his connection was then restored after two months for a few days only on 27-10-2014 but it was again become out of order because of noisy tones and it was again
disconnecterd by PTCL without any reason. Although he has lodged many Nos of complaints to PTCL but PTCL has not attended his complaint promtly However, the PTCL lineman has come after two months on [protected] to attend his complaint but he ( phone subscriber) has refused to get restored his phone connection till the initiating of taking drastic action by CHAIRMAN PTCL against the Divisional Engineer phone concerned who is irresponsible officers at fault but Chairman PTCL has not taken any action so far against his most TAKABER PASAND, cruel and irresponsible concerned officers DIVISIONAL ENGINEER (PHONE) of PTCL who has given a severe tension and mental worries to that 75 Years old aged citizen of Pakistan.

Because the Chairman PTCL is not fearing from the AAZAB of the ALLAH which he will be faced very soon in his grave very soon after his death by the BUD DUHA given by that old aged citizen and it is also a real fact that ALLAH always hears his BUD DUHA and
ALLAH will soon reveals the AZZAB upon cruel officers of PTCL because he is a true citizen of Pakistan .

It was so serious complaint that a serious Heart Attack was occurred to him on the next day (Following Day) on [protected] and that 75 years old aged person remained under Medical Treatment for five Days in Rawalpindi Institute of Cardiology RAWALPINDI and his operation of ANGIOGRAPHY is recently done by cardiologist in order to save his life. He is still in bed

Now our muslim officers ie Chairman PTCL and his all concerned officers of PTCL are feeling happy by doing cruelity upon one 75 years old-aged citizen of pakistan.

Similarly, the chairman Nadra has not taken serious action against owner of Nadra Kiosk who has gulped the amount of paid bills of PHONE

I will request to Prime Minister of Pakistan that the service of both chairman of PTCL and Nadra may kindly be terminated in the best interest Pakistan.

Similarly, the consumer is still not willing to get restore the phone connection till the termination of both chairman of PTCL & NADRA or till the revealing of aazab by ALLAH upon both cruel chairman of PTCL and Nadra

I hope that our Muslim league government will surely
take the stern action against both responsible chairman of PTC and Nadra and wil terminate their service in the best interest of pakistan and will l set right the most worst working position of working position of both departments ie PTCL and NADRA..

Writen By
BEGUM SARWAR GHAZANFAR
HOUSE-5, STREET-10, IQBAL TOWN, RAWALPINDI-46300
EMAILS, sarwarbegum.56@gmail.com

DATE17-04-2015
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mian naveed
mian naveed
PK
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Jan 19, 2015 12:10 pm EST

net problim hai

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PTCL dsl & ptcl dgkhan

Complaint against dsl & ptcl departmentdgkhan

I, talat mehmood subscriber of ptcl no +[protected] that is installed in quarter no 6 staff colony govt. technical training institute railway road dg khan file complaint against ptcl and dsl authorities dg khan as under. my dsl package of 1 mb was converted to 2mb without getting my consent or enthusiasm. I have contacted several time to ptcl and dsl authorities dg khan specially mr. qais sb in charge dsl dg khan in order to restore my 1mb package, but sorry to point out that neither de telephones mr. sheikh nazir sb nor mr. qais sb in charge dsl dg khan received my written request regarding restore my 1mb package against my ptcl no [protected] on21-03-2012. ptcl and dsl authorities dg khan made me rolling stone. I am of the opinion that there is a powerful mophia that prevailed in ptcl and sdl department dg khan, ptcl and atisalat seems powerless, ineffective and immobilized in front of them. none of them over come or control them.
You are therefore requested to please look in to the matter, hold an enquiry, fix liability against officers/officials found guilty in this case and order to redress my grievances at an earliest. copy of this complaint is also being sent to worthy chairman ptaand concern authorities of atisalat pakistan.
talat mehmood
dated 22-03-2012 r/o quarter no 6
staff colony
Govt. technical training institute
Railway road dg khan
cell no [protected]

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samina.altaf
PK
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Sep 24, 2014 10:08 am EDT

We select dsl package rate 499rupees but our bill shows exceeding charges 750.plz solve out our problem soon.thnx 2 u

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Tahir Mueen
PK
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Dec 20, 2014 11:31 am EST
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pls send ur complaint at: tahirmueen@gmail.com if u need help. thank u.

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Tahir Mueen
PK
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Dec 20, 2014 11:30 am EST
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pls send ur complaint at: tahirmueen@gmail.com if u need any help. thank u.

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PTCL phole line is not working

my ptcl line is not working
my number is
[protected]
number is on the name of
syed inam abbas kazmi

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Syed Tariq Ejaz Gilani
US
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Feb 28, 2017 1:20 am EST
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I had lodged a complaint yesterday for my telephone number [protected] but so far there is no progress. the line man came and without checking the telephone went away. The complaint lodged yesterday is again copied underneath for your record. My telephone number [protected] is out of order for almost three to four months. We have lodged many complaints through calls via 1218 but no result have so far shown. Recently three to four days back I again submitted a complain on 1218, and complain number given is 25. Till now no progress have so far shown. If it is not feasible to put the above mention number in order then kindly return the amount of telephone bills for the said period. I hope keeping in mind the long relationship the concerned authorities will do some favor. Otherwise we may think for disconnecting our both numbers and convert to Naya Tel.
If I had to contact some senior concerned officer then his e-mail address may please be provided. Waiting for some quick response.

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Syed Tariq Ejaz Gilani
US
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Feb 27, 2017 2:18 am EST
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My telephone number [protected] is out of order for almost three to four months. We have lodged many complaints through calls via 1218 but no result have so far shown. Recently three to four days back I again submitted a complain on 1218, and complain number given is 25. Till now no progress have so far shown. If it is not feasible to put the above mention number in order then kindly return the amount of telephone bills for the said period. I hope keeping in mind the long relationship the concerned authorities will do some favor. Otherwise we may think for disconnecting our both numbers and convert to Naya Tel.

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SH. IRFAN ELLAHI
PK
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Jan 07, 2013 4:47 am EST

MY PTCL NO. [protected] is out of order. Several complaints lodged.
ALSO BELOW MENTIONED COMPLAINT SENT TO HIGHER UPS :
The General Manager,
PTCL
Isalamabad.

RE: IRRESPONSIBLE BEHAVOUR OF THE LOCAL PTCL DEPARTMENT TO
SET RIGHT MY OUT OF ORDER TELEPHONE NO. [protected]

I would like to iinform you that my subjected telephone installed at my residence situated at
Sabir Kamal Shaheed Road, Sialkot Cantt.

In order to set-right my telephone I lodged frequest complaints at 1218 as well as local PTCL Sialkot office but all in vain.
The details of these complaints is as under :

Date Complaint No.
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21/01/21012 289
01/01/2013 35
02/01/[protected]
03/01/2013 -
04/01/2013 1867
05/01/2013 35
It is not understood that why your5 local staff shown laxitiy to set right my telephone due to which not only I am facing
hardships but also your Department is sustaining huge revenue Loss.

Please immeditely teke stern steps to bring my telephone in-order as well as strict departmental action the delinquent
who kept it out of order for the long time.

Yours truely,

SH. ARFAN ELAHI
SABIR KAMAL SHAHEED ROAD
SIALKOT CANTT
TEL. NO. [protected]
MOB. [protected]

S
S
SH. IRFAN ELLAHI
PK
Send a message
Jan 07, 2013 4:45 am EST

MY PTCL IS [protected]

H
H
HASEEB KHURSHEED
PK
Send a message
Oct 17, 2012 1:06 am EDT

DO SOMETIHNG KINDLY

H
H
HASEEB KHURSHEED
PK
Send a message
Oct 17, 2012 1:06 am EDT

MY PTCL NO IS [protected]

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PTCL poor and condemnable performance and attitude of ptcl

I had applied (online) for PTCL connection in July 2009 which has proved to be a blunder from me. After having no response for 2-3 months, I enquired about the status of my application. In reply, I was told that due to technical problems, land line connection could not be provided. PTCL, instead, offered me Vfone connection (probably in October 2009) which I declined.

Later, all of a sudden, PTCL started sending me monthly bills (since Nov 2009).
On receipt of 1st bill, complaint was immediately lodged on [protected], 1236 and 1218. On receipt of 2nd bill, complaint was again registered on all numbers given on the bill and available on PTCL website. I also tried to contact the Divisional Engineer, Sr. Operation Engineer and RGM but all in vain.
On receipt of 3rd bill, the complaint process was repeated and it was also lodged with PTA.
Subsequently, after a week, a call was received from PTCL, assuring me that billing would be stopped immediately.

However, the next month bill (4th) was again received. The complaint was again registered. But, as per matter of routine, the 5th monthly bill was also received (without any connection). This time the bill was received with a threatening letter/ notice; this was absolutely a criminal and strongly condemnable act.

In reply, I again emailed to PTCL & PTA condemning the irresponsible attitude and poor management of PTCL. I made it clear that I reserve all the rights to defend myself by all means. I also made it clear that in case of any mishap, the PTCL management would be fully responsible.

Soon, thereafter, Mr. Khalil Ahmed Dharpali (Business Manager Ops KIA Division STR-II Karachi), first contacted me over my cell number and then visited my residence (on 17th April 2010) and assured me that all extra charges would be waived off and connection would be given immediately. On this commitment I allowed for connection, which was another blunder by me.

The line was soon installed but without any service/ calling facility.
I again started complaining. Mr. Khalil Ahmed Dharpali then advised me to pay the bill first to have calling facility.

Anyhow, the bill was paid. Meanwhile, the next monthly bill was received which was also paid

But unfortunately the telephone service was gain disrupted/ discontinued after few days which is still unavailable on my number.
I have made complaints to all relevant authorities by all means but till today no response has been received from anyone.

I am suffering from such poor, regrettable and condemnable behavior of PTCL since November 2009, but none of the PTCL officials has paid any attention or tried to resolve the issue.

PTA has also proved to be totally helpless in this regard as it has totally failed to resolve the issue or take any action against PTCL for embarrassing me since last 9 months.

In response to my complaint dated 14th June, PTA had advised PTCL not to levy any bill in the absence of provision of services to the complainant, but PTCL is continuing sending me bills without restoration of service which is clear violation of PTA instructions.

After having suffered for last 9 months and in view of the regrettable attitude of PTCL, I have conveyed my decision to PTA and PTCL that no more bills will be paid (as I have already paid far more than the use of service which remained available for only 20 days during the last 8 and half months of embarrassment and humiliation) and in case of any mishap (as PTCL had previously threatened me) all responsibility will be on PTCL.

Abdul Saboor

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mian naveed
mian naveed
PK
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Jan 19, 2015 12:05 pm EST

net problem ho rahi hai kabi net chalta hai kabhi bund ho jata hai koi hamari baat nahi sunta

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3:14 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

PTCL line disconnected

I am a resident of Saima Pride, Block 10/A Gulshan-e-Iqbal, Karachi, Pakistan. My Landline is disconnected from the service provider "PTCL" since december 2009. I found my phone not working just before one day i was leaving Pakistan for a few days. I complained on their service number in January's first week as soon as I came back. Several times, I contacted the linemen directly and asked them regarding the progress but according to them they were not even aware of the complaint registered. I then wrote an application and submitted it to the complaint server. Lineman told me that my line has broken and it will have to be replaced, he informed that "PTCL is not running out of those cables". I then several times visited PTCL complaint office and met with the responsible people and reminded them about the complaint registered. Each time they promised for a quick action. Then I met D.O and told him, he promised as well. Then I talked to G.M, he promised as well. The lineman then suggested me to use the concealed wiring of the apartments i am living in so that they can drop the wire to my apartment's concealed. I hired "Intercom services" pesrson in my apartments last week, and he charged me good for cable extension from concealed box to my apartment. Now I am waiting for lineman to extend the cable to that box just so that connection could be established to the service provider "PTCL". Probably, it will resolve in this or next week after 5 months' frustrating experience but i just want to know the obstacles that were in the way of "PTCL" in reestablishing this connection? Lack of Resources? Laziness of workers? Bad Infrastructure? What?

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Baba Bhai
US
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Aug 05, 2023 6:49 pm EDT
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Sir humna 3 month ho gayi ptcl lagi ab 1 month sa humra net theek sa chal nahi rah hai . Nahi to humko apna paisa wapes karo or apna net laka jao wapes kitni bar complaint karyn apko. Hum kya farg loga Haan jo complaint karyn har bar

S
S
sartaj khan
PK
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Jun 29, 2011 11:38 am EDT
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Dear sir, I am ptcl empoly. The fbr has recover Rs, 979.00/ Rs; 33642.00 for the month of May 2011 and for the corrent month, Jun 2011 also recover Rs; 979.00 while my pay is fixed Rs; 28842.00 for the month of Jun 2011. pl correct my account of NTN.
Thanks,
SARTAJ KHAN
NTN [protected]

I
I
ishaq ali
PK
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Jan 27, 2015 3:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

ma na 30 dec 2014 ko application ptcl disconet p/no# 281204 kpk swabi office ma jama krwai aur fanil bill b jama kya abi tak ptcl disconet nahi howa

I
I
Ibrahim Jan
PK
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May 05, 2011 4:28 am EDT

hm ne aik hafta pehly dsl ka kaha hai lekin ab tak koi nhe hai

S
S
Syed Shahid Ali
PK
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Mar 12, 2013 6:30 am EDT
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In spite of repeated complaints it is fourteenth day since installation that PTCL Broad Band is not working. Poor show.

Regards
Lt Col(R) Syed Shahid Ali
SD-81, DOHS Phase-2, Malir Cantt,
Karachi

J
J
jan muhammad khan
PK
Send a message
May 09, 2011 7:28 am EDT

sir, my land line no;[protected] is out of order since last 2 week. i have submitted so many complaints in the concerned office but all in vein.please resole my problem.
regards
jan muhammad khan
manager
Z T B L
Moh. faisal colony
Mansehra

Z
Z
zakria
PK
Send a message
Dec 08, 2010 4:10 pm EST
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sir my home land line number [protected] is out of order since 1 and half year I have submit so many complained to your concerned staff and me regular pay bills till to date but no reliable feedback receive me. me facing so many disturbance please instr to concerned staff and resolve my problem and regularize my number # [protected] my cell number for any kind of information plot# 120/7 block B section A M Yousaf Saheb Khan Goth 33 Near Gulshan-e-maymar Karachi, sindh [protected]

G
G
Griffen
PK
Send a message
Jul 19, 2010 9:44 pm EDT

My name is Griffen i have not recieved the bill since i have got the net conection
i have complane also but no action has been taeken.
pls issue me the bill.

thanks

Griffen Bashir
House no 19 sect 48/E Gulshan-e- Mustafa korangi 2½ karachi

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12:16 pm EDT
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PTCL obnoxious calls complaint

Respected management complaint board of saudi arabia,

Complaint of obnoxious call from number [protected].

It is to inform you that i received an abused calls from [protected] number on my family pakistan telecommunication land line number [protected] specially today at 2:46pm in which a person use abuse language with me not just abusing but calls again and again and threatening us since from a long duration. It's my family number and this is to inform you that take the legal action against the said number which is ownership of saudia telecoms authority also acknowledge the higher management of the said company. That man is irritating my family from last eight months and take advantage of foreign settlement. So i am requesting you for justice as per saudi's law and kindly do some stick action against that person according to our grievances and assure our safety, security and customer satisfaction because we are proud to be on saudi law being a muslim.

Note :i have right to submit my complain, kindly punish him according to the rules and regulations of islamic law of saudi arabia and respond me about the action after receiving this request. I shall be very thankful to you for this act of kindness.

Waiting for your reply. . .

Regards
Abdur rauf
Personal cell #+[protected],
Land line # [protected].
E - mail: [protected]@yahoo.com

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Update by fhfxcj
Sep 19, 2010 10:43 am EDT

ewien he hai

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Bilal Sajjad
PK
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Sep 19, 2018 9:00 am EDT
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Hi,

My PTCL is not working from the last 48 hours. I submitted 2 complains (41, 90) and I visited samanbad exhange couple of times but they dont have time to check the issue. I asked line man to check our phone but he told me that he dont have time to check. I am using broadband, PTCL smart as well.

M
M
Malik Saqib Choughta
PK
Send a message
Aug 29, 2018 3:59 am EDT

Our InternetNet Not Working Ptoperly

Overview of PTCL complaint handling

PTCL reviews first appeared on Complaints Board on Mar 28, 2010. The latest review Internet issues 5 days now not working my internet 0572368580 was posted on Aug 29, 2023. The latest complaint dsl & ptcl dgkhan was resolved on Mar 22, 2012. PTCL has an average consumer rating of 2 stars from 13 reviews. PTCL has resolved 2 complaints.
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  1. PTCL Contacts

  2. PTCL phone numbers
    +92 111 20 2020
    +92 111 20 2020
    Click up if you have successfully reached PTCL by calling +92 111 20 2020 phone number 30 30 users reported that they have successfully reached PTCL by calling +92 111 20 2020 phone number Click down if you have unsuccessfully reached PTCL by calling +92 111 20 2020 phone number 15 15 users reported that they have UNsuccessfully reached PTCL by calling +92 111 20 2020 phone number
    +92 0800 8 0800
    +92 0800 8 0800
    Click up if you have successfully reached PTCL by calling +92 0800 8 0800 phone number 12 12 users reported that they have successfully reached PTCL by calling +92 0800 8 0800 phone number Click down if you have unsuccessfully reached PTCL by calling +92 0800 8 0800 phone number 9 9 users reported that they have UNsuccessfully reached PTCL by calling +92 0800 8 0800 phone number
    +92 0800 0 1217
    +92 0800 0 1217
    Click up if you have successfully reached PTCL by calling +92 0800 0 1217 phone number 7 7 users reported that they have successfully reached PTCL by calling +92 0800 0 1217 phone number Click down if you have unsuccessfully reached PTCL by calling +92 0800 0 1217 phone number 6 6 users reported that they have UNsuccessfully reached PTCL by calling +92 0800 0 1217 phone number
    More phone numbers
  3. PTCL emails
  4. PTCL address
    Corporate Headquarters, Block-E, G-8/4, Islamabad, 44000, Pakistan
  5. PTCL social media
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