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Verizon / Fios - Telephone Combo / no order confirmation ever

1 United States

I ordered a combination Fios/Telephone service in March and have not yet received a confirmation of my contract, The length of it, the price etc. Only what I have to pay in case I cancel earlier than the 2 years.
There is no way of contacting anybody. After being transferred to various divisions, when you ask for a supervisor, you get disconnected. And it takes 1-2 hours on the phone.
It's like trying to contact the big unknown "Wizzard of Oz".
If they change their terms I have nothing to protect me, but if I get out sooner, I will be charged $100.- or more.

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