The complaint has been investigated and
resolved to the customer's satisfactionResolved Verizon Wireless — verizon claims they can't disconnect my phone
resolved to the customer's satisfaction
After using verizon wireless for the past 10 years, I recently switched to a prepaid phone (Tracfone). I rarely use my phone and didn't want the monthly bills anymore. After having my number ported to Tracfone, I called Verizon Wireless to have my service disconnected. After 30 minutes of trying to get my service terminated he came to the conclusion that he couldn't disconnect my service at that time and I would be required to pay for service until the end of the month. He initially stated that my contract states I approved of this, but I'm not under a contract, it ended years ago. He had me on hold (off and on) for a half hour and stated that everyone he talked to couldn't terminate service today. This is completely unacceptable. I would think if I don't want their services anymore I should be able to cancel at anytime. If I was under contract I would understand, but I'm not. I bet if I didn't pay my bills on time they would be able to cancel my service in a heartbeat. Ugh.