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U-Haulovercharging

Ra Aug 19, 2014 Philadelphia Review updated:

I rented a 17" truck from U-Haul on 8/16/2014, returned it on 8/16/14. I traveled 35 miles and charged for 96.6 miles. When we picked up the truck, it as at 115153.3. When we returned it, it was at 115188.3. They claim the mileage was 115249.9. In addition, when we picked up the truck it had 1/4 tank of gas. We returned it at 3/8. Yet, we were charged for 10 gallons of gas at $50.00, plus Fuel Fill-Up Service Fee of $30.00. The total amount for a one-day rental went from $129.11 to $315.21! This is outrageous and we have disputed the bill with our credit card company.

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Comments

  • Do
      Aug 19, 2014

    The fuel level and mileage are noted on the rental form at pickup, and again at return. How could there be an error when you were there both times?

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