United States - 85004
When does a $19.95 van rental for 4 hours and 60 miles ending up costing $140? Last week I rented a van from...
The re-fuel policy at UHAUL is a scam. They provided me with a van that didn’t have a full tank of...
A U-Haul 17ft truck was rented for a trip from FL to CO and now for 2 straight days we have lost 4 hours per day due to blown tires. It takes the company 2-3 hours to get someone to the scene and than approx 1 hour until you're back on the road. When you call in to the HOT line - "We will call back." WELL NO one does. They have your credit card/ money and you are in a location you don't know and all your "stuff" is in the back of their truck! Talk about taking advantage. Save yourself the trouble DON'T USE UHAUL.
My daughter rented a UHaul truck in Washington state for a move. Everything was fine, until she returned the truck. Strong vibrations indicated that the cab was separating from the bed of the truck. She was only several blocks from the drop off location and was able to slowly get the truck to that place. The drop off location was closed for a company picnic so she phoned the national UHaul customer number she had been given. After spending 2 hours (and at least 4 conversations) on the phone, she was first told to wait with the truck for a mechanic. Since this was a Sunday afternoon, they could not tell how long that would take; only that they would call back within 2 hours to give her a time of arrival. Being a 22 year old female, she did not want to wait in downtown Seattle for a mechanic who may not even show up. Then she was told that the truck rental would be free and to leave the truck unlocked in the parking lot with the keys in the cab. Thinking that this was unsafe, she was able to find another UHaul location 2 blocks away. They agreed to move the truck into their locked area for the night. We have spent over 2 weeks dealing the different UHaul representatives trying to get our refund. They can only find one "taped" phone conversation. I was told that the claim number she was given is not a valid UHaul claim number...but somehow they were able to find it after searching their sytem. I was transferred to their insurance reimbursement department and then told that they have no way to reimburse us since the truck was not involved in an accident. I was called by a customer service advocate who was no help at all and then she told me that I would have to wait for another call from the district office. I was called 3 days later and offered a $50 coupon for a future rental (which we will NEVER use). The last call was from this person's supervisor who told me they have gone "out of their way" to fix this problem. Since I paid for the rental I have been talking with these people for over 2 weeks. Now they will only talk to my daughter...since this suddenly has become "confidential" information. And they still have not produced the 4 "recorded" phone conversations from the day of the rental. (Of course, my daughter did ask for the recordings on that Sunday, but was told that their computers had "suddenly" broken down and the rep had to "hand write" everything...how convenient). This is the worst case of customer "non-service" I have ever encountered. We never even considered a refund of the rental...the only reason we have pursued it is because we were told by 2 different reps that we would get a complete refund. If they can give us a $50 coupon, then they can take $50 off of our rental bill.
I reserved a truck on line using their website, and they sent me an email saying they will call me two days before my reserved date to let me know where and when to pick up my truck. They didn't call.
Then I try to call them to find out, I waited for an whole hour without anybody answering my call. So I decided to wait for another day.
On the day before my reserved date, nobody called me either. So I tried to call them again, waited on the line for another hour, still nobody answered my call.
Then on the date of reservation still nobody called me, and I tried to call them the whole day, they NEVER NEVER answer any phone. I had to cancel my moving plan because of that.
Then two days later, I am charged $50
for cancellation! Fxxk! They canceled my truck and want me to pay for cancellation? That must be a freaking good business! Getting 50 bucks for not letting customer having their truck!
Now I'm still trying to get my 50 bucks back. I'll never use them again.
I rented a 14 foot uhaul truck on 6/14/2008. Equipment Number DC7005B. I picked up the truck and everything appeared to be going fine. They were so generous to give me 3/8 of a tank of gas. So first thing I did was to fill it up with gas, which cost me $75.
I then proceeded to the storage unit we had to load it up. We got it all loaded and drove about 10 miles to our destination. Just before we got there smoke started coming from under the hood of the truck, since we were less than 1 minute away from where we needed to be we drove and parked it there. As I turned the truck off more smoke started pouring out from under the hood of the truck.
We opened the hood to find a fire on the drivers side, we quickly got some water and started dowsing the fire. As we thought we were getting it all put out we learned that the fire has spread to the inside of the truck on the drivers side, we then put the fire out inside the truck also.
We then dowsed the entire engine and inside to ensure that the fire was out. Finally it was. We then called the Roadside Assistance who said they would be by to tow the truck in less than 1 hour, after 6 hours they finally showed up and towed the truck.
The next morning I went to talk to the General Manager of the Torrance Store (Carl Arnold). I wanted to ensure that my contract was closed out and that I would not be charged anything because the truck caught on fire. I was assured by him that I would not be charged for this. He also told me that there was nothing he could do for me at all at that time to close out the contract. He stated that someone would call me the following day to close the contract out and make sure I was satisfied.
Still after 14 days I have not received one single call back about this and have called and talked to many people about it that just keep running me in circles. To this day and to my knowledge my contract is still open and well what do you know I just received a charge on my credit card from U-Haul for this truck.
I am still waiting to get this solved, I would like to not be charged for this rental, get my $75 in gas money I spent and did not use and also find out why U-Haul thought it was a good thing to rent out a truck that caught on fire and risked mine and my family's lives when these trucks are supposed to go through normal maintenance.
Where I rented
U-Haul Centre Old Town
21707 S. Western Ave
Torrance, CA 90501
I rent an uhaul, the truck explodes at the moving location. It's actually on fire and I should have let it burn to the ground. Called 4 different customer service locations to close the account but no one seems to have the authority to do so. They still want to charge me the minimum charges for a vehicle that explodes while the engine is off and it is parked. Customer service numbers just ring and ring and I can't seem to get anywhere. Never rent from Uhaul and am considering suing as I have the money to wait
June 14/08. Exploding Uhaul! Went on Uhaul website to order a 10' vehicle for June 14th (three week...
They told me that I hit a tree with a 17' truck. They claim that an employee saw me hit a tree. I didn’t hit anything. They left me a message telling me this at 5:00pm right as they closed so it was too late to call them back. I called them the next morning around 9:30am on my break at work to ask them what the heck they were talking about. They aren’t talking about a full size tree, they are talking about one of those baby trees with sticks holding the, up. They told me get this "there is no damage to the truck», ok so why are they calling right? Anyways, I work for a Nursery & I know the tree they are talking about is $75.00 full retail in the store I work for. They charged my Debit Card $700.00 for a $75.00 tree BEFORE I even got a hold of them to dispute the fact that I didn’t even hit anything. Now they won’t change anything, & customer service will call me back within 48 hours, I can’t even call them, they are going to call me??? What the heck?? In the mean time I now don’t have a dime to my name because they are trying to get free money! This company needs to be taking to court over a freaking tree that I didn’t even hit. They told me there is no damage to the truck, & they have an employee say they saw me, but that’s crap, I think the employee did it & is covering there tracks. What happen to honest companies? I know this isn’t legal, it can’t be.
My husband and I rented a truck at the atlantic storage facility on shad road in jacksonville, florida. The woman's name was debbie that took our information. I just logged into my bank account today to see what the exact charges were. She drained my account! Over $5,000 in my account and it's all gone! The police are on the way to my house now so I can file a police report. Hopefully she will be arrested today. My bank was nice enough to contact the owner of the storage facility (He's from iran) and he didn't understand a word that they were telling him. My poor bank gave up trying to explain the situation and just told me to contact the police myself and they will credit my account back. No doubt the woman is no longer working there. What a complete disaster! As if there aren't enough bad comments on here about u-haul, you can add this one to the most extreme!
I will never Use U-Haul Again!
Behrouz Roomiany- July 24 07
I have not received any answer back yet!!!
1) Tursday July 12th- My first E-mail
I made a reservation for a van on 06/14/2007 with maria at u-haul branch in bakersfield.
I told her my destination is monroe, wa. She said that she can not find monroe in the list and she wanted to know if we have u-haul location in monroe. I told her that i'm pretty sure that there is one in there.
She still was telling me that she can not find anything for monroe. Finally she told me that she will put seattle as my destination but i can drop the van off in monroe if i saw a u-haul location .
Few days later when i was sighning the paper work, i asked her again about the destination and she again asured me that as long as i return the with no more milage or less amount of gas there is no problem.
Today i check my credit card on line and i noticed that there is an additional $553.30 charge from u-haul branch in monroe, wa.
I called the bakersfield branch and and i talked to april mallwood. She introduced herself as the manager assistant. She said you can not do any thing because you sighned the contract for seattle not monroe. I explained what had happend in detail. But she said she can not do any thing about it. I requested to talk to the manager but she said she is not in. Then she put me on hold and after few minutes she came back on line and told me that she can refund the charges back in to my account but u-haul has to change the destination now from seattle to monroe which has different fee and is way more expensive.
To me it sounds like u-haul staff made a mistake but i have to pay for it. Customer service in that location is horrible. I mention just few of them:
1- The van that i got was dirty and was not washed. Windshiled was full of dead bugs. When i mention this to felisha, who is the lot attendance, she said that they are short in staff and i'm the only one in here. She was complaining about william mcthrow who is the manager/owner. Finally they did not wash the van. I have pictures and video film.
2- I was promised a locker for the cargo. When i asked maria, she went to a guy who was covering for the manager and he said "we don't have any locker, buy one".
3- I wanted to put my car on transporter. I asked felisha if any one can show me how to secure the car on the transporter. She said "as you can see i'm the only one and i have no time to show you this. You can go to service department and get help. Customer safety is not a concern for this u-haul branch.
4- We came to inspectin part and again i was told to go out and do the inspection yourself and mark the green sheet. I did it my self and i wrote it down.
This was the worst u-haul customer service that i've ever seen. Your web site says that i will recieve a respound with in next 24 hrs. I hope so.
2) July 12th- first respond
Dear b. Roomiany,
Thank you for taking the time to contact us regarding your rental concerns. We apologize for the difficulties experienced and any inconveniences caused by this matter.
Your communication has been forwarded to the office responsible for the area in which your situation is based. We have requested they review your situation and contact you in two business days.
Customer satisfaction is vital to our success. Again, we appreciate you bringing this matter to our attention.
U-haul customer service
3) Monday july 16th- my second e-mail
Thanks your response to my e-mail. You have mentioned that with in next two business days u-haul will contact me. I received your response on thu, 12 jul 2007. Today is monday and i have not received any response from u-haul yet. Please let me know why is that?
My husband and I rented a Uhaul truck to move about 25 miles on a Sunday. About 3 hours into having the truck, we noticed that a rear tire was flat. (We had been loading the truck during this time, so we did not notice it right away.) We stopped at numerous gas stations and put several miles on the truck looking for a suitable air compressor to put try to inflate the tire. We had to search through several service stations and even tried to get help at tires repair stations, but they were closed because it was Sunday. In the station where we finally found an air compressor that wasn't out of order, we noticed that there was a large gash in the tire, and that simply adding air would not help. My husband bought a can of fix a flat, but this did not fix the problem. I feel that because for the size of the gash, the people that rented this truck to us had to have known it was there.
We now knew that we would have to try and make the move with the tire we had. It was nerve racking, but we made it. I felt that we should have received a discount for the lost time, frustration, and miles we put on the truck trying to get the tire fixed. I called Mark's Auto Repair on Monday and they told me we could only get reimbursed for the fix a flat if we bought in a receipt. I was given a national Uhaul number to call, but this turned out to be the wrong number and I had to make a third call. I was told at the regional office that I could not get a discount because I did not call the Hotline DURING the move. I didn't know we had to complain DURING the move if we wanted a discount-obviously they don't care about keeping customers happy.
I was not impressed and will never rent a Uhaul again.
I recently rented a truck for a one way 160 mile move. You're given a copy of the contract and on it is this little diagram of the gas gouge. You're then told to be sure it matches what's in the truck and explained their refueling fees if you return it less than they gave it to you.
BEWARE - THE DIAGRAM IS BACKWARDS.
The gauge matched the contract diagram but after 58 miles I was on E and looking for a gas station. I coudln't believe it. They said it was more than 3/4 full and I checked it to the diagram. Both lines were in the same place.
Well, upon closer looks I found the reason. The E and F on the diagram are opposite from the truck... or any car. While the lines were in the same place on the diagram to the truck, the Es and Fs were not. I was given a truck with less than a 1/4 of a tank, just the opposite than what I was told and what I had signed in agreement.
It is misleading and it may cause people to fill up more than they should or be charged refueling fees.
On 10-30-06 I rented a 26 ft truck from U Haul in Springfield Ill to drive to Urbandlae Iowa. On The u haul...
Every time I (or my family) has used Uhaul we have had major problems. First, the uhaul truck unexpectedly died, luckily we got off the highway before the truck stopped dead with no warning. Second, towing a trailer from central Oregon to just north of San Francisco, we drove for 2 hours and when we stopped to get gas we found the tread of the trailer tires peeling off in large chunks. When we went to a nearby uhaul dealer they said we would have to unload and then reload a new trailer. Two hours later, after several confrontations, we got the tires changed. And the third is the best.in mid September, I was towing a trailer from Austin, TX to Sonoma County, CA. No more than 45 minutes outside of Austin the trailer detached from the hitch (not installed by uhaul) on the car and I managed to come to a safe stop but the trailer wedged itself under the car and I was unable to move forward to get off the road (to a safer place). I had bought the insurance with the trailer and as I left the uhaul store I was given a brochure that said call this uhaul hotline if you have problems and we'll help you get back on the road. Of course, when I called the hotline they put us on hold and then said we'll call you back in 30 minutes. They called right back to test the phone number and then never called back. I got a call two days later from the insurance company with a claim number. The positive side of the story is that some very kind men stopped and helped us. With their help we were back on the road within the hour. Thankfully strangers stopped to help because uhaul and their help hotline were useless. I know there are few companies to choose from when you need to move your belongings, but I would against renting from uhual.in my experience, there is a good chance the uhaul vehicle you would be driving or towing is barely road worthy and in the event you need assistance you cannot count on uhaul in my experience.
Santa Rosa, CA
I reserved a two wheel car dolly to transport a new vehicle from Toledo, Ohio, home to Hudson, Wi. My...