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Customer Service

+971 44 405 222 (Kuwait & Sharjah)
+962 65 001 622 (Amman, Jordan)
+20 238 272 828 (Cairo, Egypt)
+974 800 0097 (Doha, Qatar)
+92 42 111 227 336 (Lahore, Pakistan)
+966 920 033 786 (Jeddah, Saudi Arabia)
+92 21 111 227 336 (Karachi, Pakistan)
+973 16 198 927 (Manama, Bahrain)
4004, Shatha Tower, Dubai Media City
United Arab Emirates
What does Careem do?
Careem is a car booking app in the Middle East region, analogue to Uber.

How can I contact Careem?
The company can be contacted via:
email: [email protected]
phone: +971 44 405 222

Where is the company located?
Careem is located in Dubai, United Arab Emirates.

Is Careem a legitimate business?
There are lots of complaints about Careem across all over the Internet, mostly about driver incompetence and app problems, therefore we would suggest caution when dealing with this company.

Complaints & Reviews

Mini car

Ticket #[protected]
I booked this ride with estimated fare of 292 rupee but unfortunately it became 430 rupees which is nearly double as compared to initial booking. It was a hectic and uncomfortable journey due to the weather and double ride fare made it even worse.
kindly review the fare and adjust it.

  • Updated by Nouman k · Jul 30, 2020

    Creem charges me more than my initial trip fare of 292 to 430 on trip dated 27-07-2020. I booked complaint on careem care with ticket no. 67153346 but instrad of solving complaint they are blaming me for the ride charge. kindly resolve the fare isssue.
    M. nouman

My id is blocked

Hi sir my careem id is block from almost 1 year please activate my account i am very poor please unblock my account i want to work for my children my phone number is [protected] and my id is 512308
Thanks nadeem Abbasi

Unfair cancellation charges

Sir I had booked careem mini ride on 06 june 2020 from location karachi-pakistan, I mistakenly typed wrong details for ride, I cancelled the ride as earlier as I realize it, kindly waived the cancellation charges
for your kinds information i am sharing screen shot of this ride, that i had accidentally create


Unfair cancellation charges

unethical behavior towards female passengers

AWAN'S LAW ASSOCIATES Abdul Ghafoor Saqi Nasrullah Khan Awan Jamil Asghar Butt ADVOCATES HIGH COURT...

My captain I'd block few days

Aslam.o.alikum sir my name Hassan mansoor few days my captain I'd blocked I'm 3 years old captain careem 1st time and 1st complaint and blocked my account I'm too much worried company is always belive customer not a relief captain plz I request u solve my issue [protected] sialkot I'm daily visit careem office sialkot customer cheat me and I'm blocked

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Careem unfair policies towards captain

I am working for careem as a captain in quetta.they have very unfair policies for captains as their rates are very low and targets are very high and difficult to achieve .they also impose unfair fines and penalties on captains from time to time which makes earning more small for captains as the car fuel and maintainnace is also on the captains plus company fee.very small amount is left for the captain and if a captain fails to achieve a bouns his income goes to the company.i was driving part time but I am forced to stop driving due to their unfair policies as I am fed up now and I am not going to recommend any body to drive for careem.

Career Captain, Account Blocked

My Career Captain's account got finall block, I visted the company trying to unblock my account but they refused, knowing that the reason of the block was that a customer complained that there were a smoking smell when he entered the car.
So I was not smoking & he said that but there were smell of smoke.
It so aggressive to block my account for that.
Please, I need the Job, please unblock my account.


Salam sir main office aya ho saddar ye bol ry hai mock location ki wjha se I'd block ki hoi hai main NY kabi mock use ki he ni main halaal rizk pasand karta ho meharbani kar k check kary dobara or mere gari bi pmybl wali hai main is tarha q karo ga  sir Allah ki ksm main NY mock use ni ki kindly dobara check kary [protected] mere gari kisto ki hai sir or main NY apni wife ka zewer Bach k bhot mushkel li hai sir kindly help kary mere mujh ko ksm hai main NY kabi mock use ni ki na he karny ka pta hai mere bachy 2 din se bhoky hai kist bi sar par hai kindly help me 

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my careem captain account blocked

I was captain at Careem from 2 years and worked 12 to 14 hours a day, I have always tried to meet the criteria given to me by Careem and don't know what was the reason behind blocking my Account, My behavior was Good with all Costumers and no one has any complaint about me. Please unblock my Careem Captain Account
ID Number = [protected]
CNIC [protected]

gurantee and bonus

Assalam o Aalikum Sir I am Nabeel Zafar Careem Captain Multan Google Account sir careem waly har month...

careem captain

Saad Sep 28, 2017
Assalam alikum
Dear careem .
Captain saad islam
Dear sir my captain id was blocked by careem please forget to all my mistake i appologize please review my captain id i am regular going to careem head office in sadar rwp but they not responce me please i am really sorry please forget to my mistake please take action am really disturb i promise that mistake not again in future please please sir please

I am complaining about because my careem captain account is blocked.

Dear sir,

How are you. I hope all is well with Grace of Allah. My careem captain AccounT is blocked from the lasT two months. I am a female captain and i was working with careem since last one year. My captain number is [protected]. So kindly check it and give me a chance to work with careem again. I humble request to careem management to open my id . I have four kids and my husband is noT alive. I work for my children and earn money for everything. I hope careem management will undrrstand and will be open my captain id . Please give me a one chance for Allah. Thanks


Resolved I was overcharged for the ride due to previous cancellation from the driver's side!

I already sent the complaint before through careem app and u guys dont even bother to respond; your driver had cancelled the ride and i dont understand why due to that i should be the one to pay extra money?!?! This is simply cheating! Next driver who dropped me overcharged me; i have all the fotos as an evidence of this abuse! Return the money pls

I was overcharged for the ride due to previous cancellation from the driver's side!
I was overcharged for the ride due to previous cancellation from the driver's side!


The complaint has been investigated and resolved to the customer's satisfaction.

  • Careem's response · Feb 23, 2020

    Hi there, we're sorry about your experience with us.
    Please provide us with your registered number on our Facebook page using this link:
    m.me/careemuae and we will look into this right away.

account blocked

Assalam alikum Dear careem . I am Muhammad Saroosh Akbar worked as Careem captain, Dear sir my captain id...

customer behaviour and call centre services disappointing me

Dear Sir / Madam, i wanna discuss about the issue i faced "i got a ride and i reach the pickup point and...

I have complain about careem staff behavior

Aoa, I have to say that careem staff's behavior is very poor with customers... Meri id eid py block kr di...

my captain id has been blocked; I want to reactivate my captain id

Assalamu Alaikum Dear Careem, Captain Muhammad Umar Farooq 1561457 Dear sir my captain id was blocked 2...

fraud/hacked account

I'm being charged for fake tripes, as My Credit dard is linked to my Careem account I've submitted multiple...

driver behavior and my safety

Yesterday my son took the Careem taxi and the driver was driving wildly and very fast and because of that my son vomited in the car so the driver did what can you believe he ended the ride as usual but he didn't drop my son to the destination and instead he kidnapped my son and telling him you will come to clean my car otherwise you will pay me 500 drs or he will call the police
I felt worried that my son is late inspite it's shown in the app that he reached home then I called my son and he told me what happened and I spoke to the driver who talked rudely and I asked my son to leave the car and u believe he walked sick for 10 mints to reach home and I heard that driver still shouting over the phone that he's gonna call the police
What safety and behavior is that and I reported to the police and I need you all to share me this to stop this Careem app and banned it from UAE for the safety of our kids


Oct 22, 2019 Dear Sir/Madam; My name is Muhamamd Naeem and I am captain of Careem and was driven car for...