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Careem
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610 complaints
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C
3:06 pm EDT
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Careem - Overcharge Careem

I used Careem on my trip tu Dubai. I took a ride from the same journey twice, one costed me 40ead and the second was estimated in 45. What was my surprise when they charged me 10 times more. It was in June , I’ve being contacting Careem since in multiple Chanel’s but I’ve only received multiples empty promises that the money would be returned.

They gave first 3 weeks deadline, and after, more 4 weeks. Now they just ignore my emails.

Careem has no respect with female costumers, as their contact channel is always rude with me. I’m very disappointed

Desired outcome: Return the money back asap.

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R
8:49 pm EDT
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Careem - Food order from careem which is damage

Food I order from careem found damage company not refunding my money order number : [protected] . Kindly provide my refund this order is about a drink mango lassi . My Name is Rohit Pathak contact number : [protected]

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A
2:49 pm EDT
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Careem - Customer service

At 2pm, my app wouldn't work and I was locked out of my account. I deleted the app, restarted my phone. Basically did anything and everything to troubleshoot before contacting customer service. I was stranded and couldn't book a taxi. When I contacted customer service they took hours to respond and waiting until 10:30pm when I was sleeping to call me. There was no option to call them back and they marked the issue as resolved. This experience was so impersonal. Careem doesn't care about their customers at all. I pay for their "premium service" btw. What a joke.

Desired outcome: Fix your customer service and allow customers to be given the option to call customer care so their issues can be resolved

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F
12:36 pm EDT
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driver misbehave with me and asking me very personal question and harnessed me.

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P
4:14 pm EDT

Careem - Didn't get my refund back from careem

I ordered food from mc donalds through careem,the guy came, i gave him 100 aed supposed to give me back 75 aed,as usual madam i dont have change,i will go down grocery and bring back yor refund,that was it,he never csme back,is this how careem works?

My oder number was #[protected]

This is called bad habit! And theft!

So disappointed,I will never give my money to careem delivery guys!

Desired outcome: I need my money back!!!

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S
5:10 am EDT
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I have been using careem uae subscription plus since an year. 19 AED will be deducted on my credit card. As usual it is deducted on 3rd april however, subscription not yet active. I've been following up from 10 days yet no action has been taken.

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S
8:37 am EDT
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Careem - Charged for 1 KD - though the driver asked me to cancel

Today at 2:00 I requested a taxi to (English School Fahaheel). The taxi driver contacted me saying that it would him long time to come and advised me to cancel. I did canceled the trip. My bank card was charged for 1 KD on that cancelled trip.

WHY?

Will you also please solve the other problems that I had?

Call me

DO something please.

This is illegal.

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Resolved

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S
4:45 am EDT
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Careem - Experience being robbed by careem!

I made a return trip booking with Careem. My destination is from Business Bay Double Tree by Hilton to Salah Al Din. I've been charged double the fare of my outbound trip. First they hold AED 161.07 on my credit card, the only reason is to check the payment method. I've been a user of Careem since 2018. And never had I failed with the payments. So this holding of amount on credit cards is unreasonable.

As for the double fare for my trip, as you can see on the screenshot my outbound trip is just AED 79.9, and Careem charged me AED 155.66 for the return trip. Same distance and same type of car. the booking was done 3:59PM its not even considered at peak time at Dubai. .

Clearly its broad daylight robbery.

Desired outcome: I need careem to return the fare they overcharged me!

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Z
5:32 am EDT

Careem - Account Still Blocked without any Reason

My Careem Account is blocked 1 week ago and even I don’t know the Reason when i asked campany to Let me know the Reason why My account is Blocked they Replied “Your Account is Blocked due to violation Of terms and conditions” and Even i don’t know which Terms and condition i didn’t Follow and This is My customer Id and the company is also Cheating with thier Customers My Wallet Amount Is also Stucked in My accout and the Company is not responding me since 1 week

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ADVERTISIMENT
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5:24 am EDT
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On Tuesday March 8, I paid twice for one ride: Once from my Careem wallet (KD) , and from my bank as well (KD). I also wrote three messages using Careem app and I did not receive a single response. Regards

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Z
6:49 pm EDT
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Careem - Account Blocked without any intimation

Please Unblock My account As you can see my Previous order records i am a loyal customer of careem and yesterday suddenly i saw my id were blocked an unable to login Please Check and unblock My Id Please I also have Rs.6000 or something amount in my credit wallet Please Unblock my account and Refund my Credit

Account Number: [protected]

Customer Name: Danish

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Update by Zain382
Mar 15, 2022 5:37 pm EDT

I had Contacted Several time via Twitter and facebook even email but no Response recieve Just recieved 1 email every time that we can’t unblock your id and i even don’t know why My ID is blocked Suddenly without any Notice so i am Requesting again to Please Unblock My id if you guys can’t unblock Then please Refund my Wallet amount Which is available in my account Careem have no Rights To freeze any ones Money without Any intimidation Please Take Notice on that My Rs.6000 Still Freeze in Careem Account

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M
5:33 am EST
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Careem - Rider fighting with security

One of your bike rider bearing the bike plate number Dubai 1-72290 came for delivery at Damac maison bays edge, the security informed him that bike parking is not allowed within the tower, at the same time directing on where to park, but this bike delivery guy blatantly refused, he left his bike and went in for delivery, the security guard took his helmet and when he returned, he forcefully broke into the Security control room, to struggle with the security.

Desired outcome: I want that guy disciplined

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Resolved

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S
1:59 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Careem - Cheating by the Careem Captain

I booked the careem yesterday night at 8.22 pm. Go N Blue wagon NG NUMBER AlE 018 was sent. Total fare worked out was PKR 592.00 having credit balance of PKR 215.00. I was to pay PKR 377.00.
I paid PKR 1000 to the captain with the request to credit the balance amount, (PKR 623.00) to my wallet which was not done by the relevant captain.
The complaint was lodged on careem app but they didn't resolved my complaint.

Please take action

Desired outcome: Action against the captain and refund of my amount t

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K
3:44 am EST

Careem - Complain About Captain

Client Name: Kiran Kamran
Incident Date: 11-Dec-2021
Incident Time: 11:57am - 12:59pm
Pickup Location: Firdous Park, Sanat Nagar, Lahore
Drop off Location: Central Institute of Management & Science, Lahore (Residence 15, Kalma Chowk)

I want to lock my complaint against the "Captian Mateen Ijaz" Contact Number +[protected]. The captain picks up the order from the location and starts his journey toward his destination. The distance from Firdous Park to Residence 15 is almost 10km which we cover in maximum 15 minutes, but unfortunately, the captain takes more than 1 hour to deliver my order. Captian drives on unnecessary roads and on asking he was arguing about his wrong act.
Please look into this matter and refund unnecessary deductions. and take strict action against the captain as such captain make our experience more than worse with the company.
Your prompt response will be highly appreciated.
Thanks & Regards

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ADVERTISIMENT
M
11:12 pm EST

Careem - OVERcharged

Assalam O Alaikum...My name is Muneer Pervaiz, cell number [protected], yesterday on Tuesday dated 07-12-2021 I booked CAREEM for delivery of my packet from my office " Pakistan Bureau Of Statistics" near Alvi Dental Clinic with address 1-B SMCHS Karachi to my Home Address "House no 1 Street 29 Area 1-D Landhi no 1" clearly mentiond when I booked that parcel delivery, distance was hardly 18 to 19 km but 31 distance has been mentioned in my invoice. why ? its not my fault so why you charged higher amount from me couple of this rider asked mentioned destination is far from my location allthough i have clearly mentioned my address which you can easily checked.i received this on my email id.
[protected]@gmail.com

"Thanks for arranging your delivery through us. Here's the tax invoice for your order picked up from Alvi Dental Hospital delivered to, House no 1 Street 29 Area 1-D Landhi no 1 Landhi Town Landhi Town Karachi on Dec 7th at 03:13pm.
Order details #[protected]
Service fee (incl. tax) PKR 481.00
Your final service fee may differ from the initial estimate and is based on a starting fee, distance traveled, and time spent shopping, waiting or in slow traffic. For more details, visit the help section in the app. The service fees does not include the cost of any items purchased on your behalf.
Total PKR 481.00
5% VAT on Careem services PKR 22.89

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A
8:08 am EST

Careem - Careem ride failed to show up after accepting it but still charged the customer

On Dec 6, 2021 @ 18:41 I requested Careen near Family Hospital, Mozang, Lahore to Model Town, Lahore.
I spoke to Captain who confirmed to pick up in few minutes, transaction id 5Y87C7OF-35C8-433A. But when he failed to show up and stopped answering his mob, after one hour of waiting, at 19:47 I called another ride.
The first captain not only caused extreme aggravation but then fraudulently charged me Rs. 228 for cancelling the ride.
Its perplexing that Careem first wasted more than an hour of valuable time and then had the audacity to charge me. This Captain must be severely reprimanded for his irresponsible and unprofessional conduct and then unscrupulously charging the customer.

Desired outcome: Reimburse the wrongly charged Rs.228 and the captain services should be terminated.

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Update by Anees Yousaf
Dec 07, 2021 8:09 am EST

This is happening too often that Careem ride fail to show up but customer is still charged for it.

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R
8:17 am EST

Careem - "Payment charged without the ride"

Today I booked a cab in the afternoon in Oud Metha around 2:16 pm. When I came down around 2:22pm, I did not find the Taxi. It was a yellow roof cab and the number is 10157. This was the message I had received. I checked both sides of the area and then I called the taxi, the number provided was [protected]. He said wrong number and cut the call and cancelled the ride after my call. I am charged for the ride but there was no cab. I want refund of the ride which I did not avail.

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M
6:52 pm EST

Careem - Customer service

Careem Customer support sucks in Pakistan sleazy and thieves
They sent me a wrong order. When their rider arrived I called their customer service right away to inform that restaurant sent me the things that I didn't order and didn't send what I had ordered. Their agent told me to keep the order and take pictures of it and send to Careem and they will refund my amount as they cannot return it. So I did as I was told. Later they didn't refund and when I contacted them they very rudely told me that we cannot refund my money and their customer service never told me to keep the order. Wow how sleazy they are and can stoop to this low level.

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6:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Careem - my careem account permanently blocked due to some wrong complains

Sir basically main bohat poor family sy belong krta hn sir main akela kmany wala hn or main kisi ki gardi chala raha tha sir mery ghr k halat bohat khrab hain sir plz 1 last chance mill jaye to meri Zindagi ban jaye gi main study bhe krta hn is account ki mujhy bohat zrorat hai plz sir meri help krain main financial bohat upset hn aj k dor main kmana bohat he mushkil hai mujhy koi bhe fine kr dain beshak kuch dino k liye account block kr dain but permanent plz plz na krain. Umeed krta hn k meri appeal suni jaye gi.

Desired outcome: Nothing

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Q
6:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Careem - No Taxi on my area

I would like to file a complain with regards on the availability of the taxi in our office area.
since the Expo starts, it is very hard to book a taxi with Careem . can you please us know why?. i been working with our company for a year and 3 months and I'm always using Careem to take to the metro.

can you please solve this issue.

awaiting for your response.

Thanks,
Queeni

Desired outcome: to have available taxi in our area

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