Tracfone / worst customer service
I have had nothing but frustration trying to deal with Tracfone to solve their mistake and get a refund from them. Each time you call their "service department" it is as if they have never heard of you and have no record of what they sent you, when you called before, or what you were promised. Each rep politely has you repeat everything you have told another rep and then says she can't help you but will transfer you to someone who will. Then you are placed on hold for several minutes, finally get another person, and start all over again as that person has none of the information you just told the first person. Then you are put on hold again so this person can talk to a supervisor who again has you repeat the whole story including all the lengthy "case numbers" you were given. She then makes a promise to solve the problem, you wait a week or two and call back to start the whole process over again. Without a doubt the worst service department I have ever dealt with.
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