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TJ Maxx / terrible costumer service!

1 Deerfield, IL, United States Review updated:

I was disgusted! A few days ago I was returning some items for my mother. She handed me the items and the receipt, and I went on my way to return it. I was just the messenger for her and didn't know nor care about the items or when they were bought or what they were, etc. I stood in line and when the woman finished with the costumer in front of me, i walked up to the counter. she didnt look at me or acknowledge my presence, so i waited. without looking up after a few minutes, she said "Go ahead!" Um, excuse me? I pulled out my items and handed her the receipt. She stocked her leg up in front of her, started chomping her gum and reviewing the receipt (like a true professional... not!). after a few minutes she looked at me and said "This time ill give it to you, but it is past the deadline and that is completely REDICULOUS" she shoved the receipt in my face and showed me the deadline, THEN took a pen, circled it, and shoved it in my face again (in case i was completely blind the first time??). i said ok calmly, because it was NOT my receipt, i had no idea, and was not in the mood to deal with her rudeness. she kept going on about how now shes going to have to go out of her way to make extra markdowns because of careless costumers, blah blah blah. get over yourself, hotshot, and learn how to talk to costumers! A simple respectful explanation about how its past 30 days and too late to return it would have been fine! I left completely angered and embarrased. but I was in a rush and did not have time to speak to her manager. What an old hog, I remember her name and hope to return and tell her what a disgusting employee she is.

Vi
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Comments

  • Li
      3rd of Sep, 2009
    -1 Votes

    CUSTOMERS, you idiot, not COSTUMERS.

  • D2
      14th of Nov, 2009
    0 Votes

    Tjmaxx is not a good place to work.

  • Vi
      14th of Nov, 2009
    +1 Votes

    your clearly the idiot. this isnt a spelling bee its a place for complaints about tjmaxx. go to a ### website if thats what your in the mood for. why be rude for absolutely no reason>? ugh

  • Lm
      8th of Jan, 2011
    0 Votes

    I love it when nasty salespeople who think they have the "power" to decline a return because of their unprofessional
    bias, call the manager over, and the manager tells them to give us our damn money back. Who do these cashiers
    think they are? If it wasn't for our bucks, you wouldn't be making your six dollars an hour. Management knows this, its about time the clerks learn this lesson also. You're a cashier, ok. Your not REALLY in control, like you want to be. And stop telling your friends and family to come in for the "hook up" when the manager leaves. Often times
    it is not the customers stealing, but "set ups" by employees. Otherwise, the Clerks would at least look up and pretend
    they are surprised when the alarm goes off when one of their friends walks out of the store with merchandise.

  • Aj
      24th of Jan, 2011
    0 Votes

    A cashier doesnt have any power, but in some stores the only people allowed to take returns are front line supervisors who do have the power to decline a return. They are trained to follow a set of rules for returns, and they are only doing their jobs. When a rude or obnoxious customer comes along and puts up a fight about a certain policy, a manager sometimes bends the rules so the customer doesnt report them. It puts the associate in a bad position and makes them look like an idiot even though they were only doing what they were trained to do. And yes, you do get the occasional cranky associate when you have to deal with people all day that have bad attitude and that are just waiting to pick a fight with you.

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