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CB Department Stores T.J. Maxx 7631 North Point Parkway, Alpharetta, GA, 30022, US
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T.J. Maxx
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T.J. Maxx company logo

T.J. Maxx

7631 North Point Parkway, Alpharetta, GA, 30022, US
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Working hours
Mon
9:30 am - 9:30 pm
Tue
9:30 am - 9:30 pm
Wed
9:30 am - 9:30 pm
Thu
9:30 am - 9:30 pm
Fri
9:30 am - 10:00 pm
Sat
9:30 am - 10:00 pm
Sun
11:00 am - 8:00 pm
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K
11:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

T.J. Maxx - rude, mean customer service

On 02/04/09 I was at that tjmaxx with 2 items to return: a small vest (cash receipt was in the bag) & a knit strapless mini dress. The cashier svelana hardly could speak english, murmured some phrase in her language to another cashier &sked some amanda s, the coordinator, whether that was really a dress. She is seemingly of size 20-22 herself, so when she pressed dress against her massive figure, the dress looked like an apron. Amanda, a tall girl, first of all sharply took away a foil brand stiker, then stretched the dress as if was trying to cover her front, and sentenced: not a dress, no return. I asked her to put the sticker back, she in the most unprofessional & rude manner yelledin front of 4-5 customers that the sticker does not belong to the dress. I showed her all the labels on the dress and then she said; oh, I did not see that first... And in a sarcastic way tried to attach it back at some wrong place, but now it's damaged. I got back the cash for the vest & took the dress back home. Tjmaxx in my area in alpharetta must teach employees an acceptable customer service in english language, and reprimand amanda s. I can spend my $ @ other place.. Rather than to be a loyal customer since the store opened in [protected] when amanda probably was in elementary school. And if I see svelana or amanda over there at "customer no service" desk, i'll quit to be your customer, dear tjmaxx. And my family will.

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