The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

The Brick / wont straighten out account

1 N.E CALGARYCalgary, Alberta, Canada Review updated:
Contact information:
Phone: 403-285-1102

We bought a big screen t. V from the brick rent to own. Filled out all papers and left a void cheque so they take automatic with draws out of our account. The first payment they phoned us asking when we were going to make our payment saying it was late. Told them to staighten this out because they are suppose to take the money out of our account. They told us they would find out what happend and phone us back. Talked to quite a few people they didnt phone us back we kept phoning them to see if it got staightend out. They told us they punched in the wrong account number so for the month of feb could they come and pick the money up they gave a date and time we said o. K. We live out of town. We missed work on the day they were suppose to come. They didnt show up or phone. We contacted them again they made another appointment. They did show up got the money. Then charged us a late fee for there mistake. They told us it was all straightend out all the rest of the payments would be automatic with draws. We said we want a apoligy letter. March 1st we get a phone call asking when we are going in to make our payment. We live 45 min. Out of calgary. We asked what they were talking about they were suppose to take the money out of our account. Nothing was straightend out. Because of there mistake its going against our credit. Something has to be done about this its costing us more money because of there mistakes. We hope we here something from you please straighten this out. Cant keep missing work because of there mistakes.

Sort by: UpDate | Rating

Comments

  • Mi
      6th of Mar, 2008
    0 Votes

    I believe this comment should be filed under the company name -Insta-Rent- ... The Brick and Insta-Rent are two completely different companies, simply located inside the same building.

Post your comment