My husband ans I bought a new bed at the brick and had to send it back it was to hard, so we bought a new one at a higher cost they delivered it and it had a ripe in the bottom of the box spring so I called them in courtenay and they came and fixed it. We tried to sleep in the bed and found that we were both falling into the center of the bed, we both suffer with vary bad pains we both cannot sleep together in the bed. We called and they told us that serta would contact us and never did. So here we are with a bed that cost $2279.97 and cant sleep on it, what do they do with the beds that do get returned sell them to someone else, is that why we have to buy a bed cover for each bed, so i'm thinking that we got a bed that someone else slept in, so what can we do to get a new bed from them it is very sad that we cant sleep in the bed. Very unhappy.