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Ambiente Direct Customer Service Contacts

+49 892 006 000 (Germany)
+44 333 336 0581 (United Kingdom)
+43 13 859 016 (Austria)
Zielstattstr. 32
München
Germany - 81379

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Ambiente Direct Complaints & Reviews

Jul 01, 2020

Ambiente Direct — Bad customer service - do not buy any products

Update on 01/07/2020 No update on the bellow. Still waiting for missing part of my sofa being delivered to my...

Ambiente Directpackage shipped to incorrect address, could not get a refund

Ordered on July 14th 2019 (order #1380750), first shipment badly protected, 2/3 pots and 1/3 saucer arrived broken

Contacted customer service on July 17th 2019 for replacements, package then shipped to incorrect address (in Ireland)

Contacted customer service on July 25th to reroute package to correct address in the UK, but was told not possible

Contact customer service on Aug 22 for refund on cost of shipping (sending package from Ireland to the UK), was told NO

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    Ambiente Direct — zanotta sofa

    I wanted to buy a Zanotta William sofa, & Ambiente Direct were a bit cheaper than getting it in the UK & were...

    Ambiente Direct — sofa I bought with delivery time 3 weeks, 7 weeks have passed and no news

    I have ordered and paid a sofa in AmbientDirect on January 20th. (#1171424) The delivery time stated was 3...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    AmbienteDirect.comTerrible customer service, they should fire people or maybe management

    I keep complaining about this company. The service is a disaster. Calls that are international are being disconnected, emails no answered in time, cancellations not allowed. And i can keep going. I have been emailing with and has not helped even once. The people over the phone have no access to the data of your order or the log of former calls, email threads etc. Its useless to call them and email them because they say different things. I have no idea if its just terrible employees or the management itself that oversees all. Its a terrible company

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      RESOLVED

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      AmbienteDirect.comseller still hasn't sent information about delivery

      I bought wardrobe and table set from www.ambientedirect.com. The colour of wardrobe was white with red chests and the table set was light brown. I got the confirmation from the seller. I received the email that they would confirm the delivery time and would send the tracking number. After this email, I heard completely nothing from the company. I called and left messages, but the company kept silence. Any ideas what to do next? Please, help me.

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        AmbienteDirect.com — no delivery info.. no cs response

        this site is a SCAM...i ordered june 20 for an instock item...have sent 10 emails, called hotline in 3...

        AmbienteDirect.comthey ignore customers too much

        My experience on the website www.ambientedirect.com turned to be real nightmare. I ordered 2 beds with the mattresses and large set of coffee maker. I paid in advance for the order, because they provided the discount in amount of 5%. After that I did nothing from the seller. I called them and sent emails, because I didn’t want to leave the problem. Finally, I got the email from the seller, who asked me about the coffee maker. It was unavailable. I replied and asked about the other stuff. No reply.

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          AmbienteDirect.comanother scam, so be careful

          I placed the order on the website www.ambientedirect.com. I placed the order on March, 23. After that I head completely nothing from the seller. I was so shocked and tried to reach this scammer in every imaginable way. The seller scammed me, but I have no idea how to get money from these thieves. Maybe someone can help or has the same problems with this seller. This company must be stopped. They are thieves and liars.

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            AmbienteDirect.com — no communication

            I ordered furniture for just over €3200 on 23rd April 2015 and paid by bank transfer the same day to...

            AmbienteDirectambientedirect is horrible

            I already complained on another site and I will keep on doing it everywhere. If I don't get my furniture this week I will take legal steps. I payed more then 2000 euro, 2 months ago and still no news!!! I got 1 e-mail after a public complaint and then silence AGAIN! They apologized, promised me to send my order and send an e-mail when it's sent, but silence AGAIN after that mail. REALLY? I'M SHOCKED HOW THEY CAN GENT AWAY WITH THIS. AMBIENTEDIRECT IS THE WORST ONLINE SHOP. KEEP AWAY FROM IT. THEY REALLY SUCK. CAN'T BELIEVE THEY ARE STILL IN BUSINESS.

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              • Ke
                Kevin in Malta May 09, 2016

                Do not order from this website. They took over 9 months to fill my order for a Tuuci umbrella, stand and cover. The customer service is basically non-existent. I called many times, was on hold for an hour, then disconnected. This happened over and over again. The turnover in the customer service department must be high as when I finally got responses, they were most often from different people. They are full of excuses and lack professionalism. DO NOT USE THIS WEBSITE. They lied to me too often. They are not believable.

                0 Votes

              AmbienteDirect.com — false company

              Ambientedirect.com advertises lighting at prices far, far below all other websites. I mistakenly fell for...

              Snowmass Village

              AmbienteDirect.comnon-delivery of item ordered and paid for

              Don't make the mistake that I did and try ordering something from this site: they have my money and I do not have the item I ordered.
              I ordered a Kartell Combonibili design storage unit from this site. The company is based in Germany. Their website and ordering process assured me that I would receive an efficient, quick service, and that the item would be shipped immediately. Two weeks later I received an email saying that it had been delayed, and the new delivery date was 5 December. I could track delivery through their carrier's website (DHL) (which I did). Two days later the item had not left Germany. After 5 days, it was in transit. On the Monday of the following week I learned from the tracking that it was in the depot in the UK (it didn't say where) and would be delivered that day. Naturally, I was out. No note was left and the website just said that my item had been returned to the depot and was 'awaiting instructions from the sender'. I tried to track it down via DHL but they said it was nothing to do with them, they were just a third party carrier. Since then I have emailed Ambiente for the last three days, asking for the location of my order. The only reply I got was that I could go and pick it up from 'the next post office'. I replied explaining just how many post offices there are in Edinburgh and that, in any case, I didn't think it would be there: did they mean a DHL depot? I have asked them with increasing desperation for the location of my item. I have had no reply, despite emailing at least three times a day. Each time, I have to start a new query and get an automated reply, but nothing after that. I have paid £65 for an item that I have not received, and the company obviously couldn't care less. I have repeatedly requested a phone number so I can make my own arrangements about redelivery, or even drive miles to try and collect it - but I don't know where the item is being held. I have never encountered such rude, careless, inefficient service.

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                AmbienteDirect.comthe people working in the customer service are incompetent and helpless

                Very very bad experience. The people working in the customer service are incompetent and helpless. I ordered on 28.09 and still haven't received my items, which went back twice to Germany because they could not fill out toll papers properly. Incredible lack of customer service. I wonder how they are still allowed to sell their stuff over the Internet. Do not use this website!!

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                  AmbienteDirect.cominformation on the website is not reliable or even misleading

                  To be avoided. Information on the website is not reliable or even misleading. The items with on stock status are not available. Client service is poor. Recovery of your money is very difficult. You may always complain on them to the http://ec.europa.eu/consumers/ecc/index_en.htm or http://www.verbraucherzentrale.de/en/index.php. If a lot of people will complain maybe they will change their policy.

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                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    AmbienteDirect.comchair

                    Hello.
                    I got a fraud by a german interior Shop!
                    http://www.ambientedirect.com/en/info/general-information/trusted-shops

                    I ordered a chair to afurniture store named AmbienteDirect 3month ago. that was international shopping. I live in Japan tokyo.
                    [I cost more than € 3, 000!]
                    and they sent me a wrong color chair from what I ordered.
                    I asked them to exchange the chair.

                    they started to ignore me and they keep saying they can't exchange the product. I guess they are trying to run away from the problem.
                    I cant' go to them because I live in Japan.

                    as a review of them, there are many people who had trouble like me!
                    here is a link that complaints against the company.

                    http://www.trustpilot.com/review/www.ambientedirect.com

                    before someone get another trouble, I want you to stop what the do.
                    I don't know what to do! please help me!

                    here is their infomation.

                    AmbienteDirect
                    ServiceCentre
                    Zielstattstr. 32
                    81379 Munich, Germany
                    +[protected]
                    [protected]@ambientedirect.com

                    chair

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                      • Ch
                        Charles5536 Jan 12, 2013

                        I ordered a chair and a sofa. I was told the chair was avaible on 1/13/2013 but I would have to wait untill 2/09/2013 for the sofa. I was shipped the floor model of the chair and now I have to store it for a month for them. I can't use it and risk damaging it farther I should have ordered from a more honest business

                        Comments
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                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      AmbienteDirect.comreturn policy

                      Be extremely careful with this site and the folks working in this company :
                      - Customer service is a shame (no answer, extra long delivery time - the ones announced are fake ones, you should count in weeks starting from 4 and expect to do that in month, no call back)
                      - Worst, the make mistake in the delivery (wrong reference) and then DON'T PAY YOU BACK THE COST OF THERE ERROR : i wanted to buy a Classicon Satyr Chair for 1890 €. They kept 100 € out of it, i suspect for transportation costs for there part but i never had any feed back
                      The worst customer experience i ever had over the internet.

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                        • Ya
                          YanS Jul 15, 2011

                          Ambient Direct has contracted with Trusted Shop.
                          I've got in touch with Trusted Shop ([email protected]) and asked us for some help. They are doing a pretty good job.
                          Be aware that AmbientDirect.com has to fully reimburse you in case of error (this is part of the contract with Trusted Shop)

                          0 Votes

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        AmbienteDirect.comthey will take your money and time away!

                        worst site I ever had. you should never try this. the stuff named Chloe Dias &Verena Englisch are so bad.
                        they use your credit card while you don't know. they overcharge.
                        don't tell them your credit card number.
                        If you already order, you must cancel it as soon aspossible!!

                        www.ambientedirect.com
                        Machtlfingerstr. 11 - D-81379 Munich, Germany
                        HRB 130 449, Amtsgericht München

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                          • Aj
                            Ajay1000 Mar 12, 2013

                            Do not order anything with AmbienteDirect.com, you have been warned! I should of Google'd them and read all the complaints. I placed an order with ambientedirect.com for a desk lamp. The delivered lamp was not the product ordered. The arms of the desk lamp are gloss black and the base is chrome. Obviously, the people they have working for them can't see the big label on boxes saying "black" on one box and "Chrome" on another box. Maybe they just can't read. I have tried to email and telephone ambientedirect.com several times, but they have failed to reply even once. Their UK hot-line number is just a recording with no one at the other end. Terrible company, poor service and frankly they should not be allowed to trade online!

                            1 Votes
                          • Mo
                            Monah Jun 17, 2011

                            I also had a big problem with Ambiente Direct. A table ordered in December was eventually delivered in February - but was damaged. Several months of e-mailing and phone calls failed to produce a replacement and I finally cancelled the order. As I had paid with a credit card, I was able to recover the amount paid but have wasted many months and still don't have a table. Beware of Ambiente Direct!

                            1 Votes

                          AmbienteDirect.comthis company simply lacks the basics of doing business online

                          Bought an expensive Artemide lamp here 6 months ago, which was delivered in damaged condition because of insufficient use of packaging materials + because the base of the lamp (heavy) was left lose inside the package.
                          In any case customer service (or the lack of it) has been a disaster and now 6 months later I still do not have a nice looking and fully functioning lamp...

                          This company simply lacks the basics of doing business online.

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                            • Ya
                              YanS Jul 15, 2011

                              Ambient Direct has contracted with Trusted Shop.
                              I've got in touch with Trusted Shop ([email protected]) and asked us for some help. They are doing a pretty good job.
                              Be aware that AmbientDirect.com has to fully reimburse you in case of error (this is part of the contract with Trusted Shop)

                              0 Votes

                            AmbienteDirect.com — be very wary of this online designer lighting and furniture supplier

                            Be very wary of this online designer lighting and furniture supplier. They will send you the expensive good...

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